Nicole Brown 5823 South Lawrence St

Tacoma, WA 98409brownmiles12@aol.com

253-318-3572

Applicable Skills

Customer and Community Service, Counseling, Communication and Supervisory Skills Excellent customer service skills. Able to deal on daily basis with complex interpersonal issues, able to

problem-solve and remain calm in high stress and high task situations Counseled young and adult individuals, provided written documentation to community care facilities,

worked with substance abuse individuals for treatment Trained, supervised and evaluated new employees in various job positions, collaborated and

cooperated in management and co-worker interactions Delegated daily tasks to employees and monitored the progress in a positive and proactive manner Communicated clearly and effectively with co-workers, students and staff. Communicated with

students and adults through verbal and written interactions Initial contact point for TRiO program- ability to understand and follow organizational systems and

specific policies and procedures Scheduled intake, orientation, and general advising appointments for TRiO office. Organize and

schedule off-campus trips, workshops and supported Tutor Support Supervisor Interacted daily with diverse students and community population in person, via e-mail and by phone Handled stressful situations with a calm manner, while relying on professional experience and ethical

judgments Provided support to managers and supervisors for improving procedures and processes for

departments Provided counseling and support to youths, while maintaining safety and security for staff and youth

Medical Background and Equipment Maintenance Inspected, maintained and utilized medical equipment Performed accurate patient assessment and treatment, additionally obtained vital signs, administered

Oxygen, CPAP, spinal immobilization, splinting, bleeding control, ongoing patient stabilization Well versed in medical terminology and equipment Extensive knowledge of health care facilities

Organizational and Office Skills Responsible for creating, maintaining and filing of all confidential TRiO files Developed (within first two weeks of job) new organization for multiple filing systems Organized office documents, student supplies, outreach and orientation materials which allowed TRiO

staff clearer access to all needed materials Responsible for organizing all student intake materials while knowing each individual advisors

preferred style

Work History

Juvenile Rehabilitation Counselor Assistant-DSHS-Green Hill SchoolFebruary 2014-March 2015Roger Gluth, Phone: 360-740-3496

PREA Instructor-DSHS-Green Hill SchoolFebruary 2014-March 2015

Customer Services Specialist 2, DSHS- Background Check Central UnitMay 2013-February 2014Lisa Woods, Phone: 360-902-8411

TRiO Assistant, Green River Community CollegeNovember 2012-May 2013 Annalee Dunn, Phone: 253-833-9111 Ext. 2726

EMT, Central Washington UniversitySeptember 2008-June 2012Jim Pierce, Phone: 509-899-7077

EMT Intern, American Medical ResponseSeptember 2010-December 2010Tony Miller, Phone: 509-453-6561/ Jim Pierce, Phone: 509-899-7077

Teacher Assistant, Early Childhood Learning CenterSeptember 2008-October 2010Janie Charlton, Phone: 509-963-1744

EducationB.A. in Sociology-Minor in Social Services and Law & JusticeCentral Washington University Ellensburg, Washington (2012)

Certificates Emergency Medical Technician (March 2008-2014) CPR/First Aid (March 2010-Present) Blood Borne Pathogen (March 2010-Present) Instructor CPR/First Aid (February 2011-Present) Outstanding Performance Award-DSHS-Green Hill School (11/2014) Washington State Criminal Justice Training Commission-Instructor Development (2014-present) Juvenile Justice & Rehabilitation Administration Leadership Academy (2014)

Other Skills Proficient in Microsoft Suite products; Word, Outlook, Excel, Power Point, and Publisher Key Punch Other databases-WSP, FBI, AOC, JIS, SCOMIS,FORS, Point of Sale (POS) Automated Client Tracking (ACT) American Sign Language (since 2007)

References Annalee Dunn, Program Support Supervisor II

Phone: (253) 833-911 ext.2726Email: adunn@greenriver.edu

Christine McMullin, Director of TrioPhone: (253)833-911 ext. 2661Email: cmcmullin@greenriver.edu

Roger Gluth, GHS Supervisor Phone: 360-740-3496Email: gluthrm@dshs.wa.gov