KEITH PATTERSON

1250 W. Highway 287 Cell: (972) 816-3225Waxahachie, TX 75165 Email: keith-patterson@sbcglobal.net

SUMMARY

Accounts Receivable, Credit and Collections, Billing, Operations Management, with extensive experience in manufacturing, service, and retail industries. Excellent track record in A/R, credit/collections, billing, computerized inventory systems, customer relations, purchasing, budget and planning, work flow review and process, G.L., general accounting and human resources. Particular expertise in improving credit and collections, cash flow and cash forecasting, by reducing DSO’s, “over 90’s” and outstanding A/R’s. Also knowledgeable in ISO-9000 Certification Process, and PeopleSoft, MS Office, EPIC, AS-400, Lawson, SAP, Great Plains, Oracle, and Visio.

EXPERIENCE

Independent Consultant Nov. 2011 – Currently

Consultant for Revenue Cycle Process, Accounts Receivable Management, Billing (Invoicing), Cash Flow Improvement, Credit and Collection Management, Workflow Improvement, Establishment of Internal Controls.

Robert Half on assignment to Magnablend / Univar USA (as an Independent Consultant) Managed all Account Receivable, Credit and Collections, Billing functions for the Magnablend Division. Assisted in Inventor duties, Cash Management forecasting and posting. Improved the areas of collections, and receivables. Assisted in migration of systems. Also handled some accounting duties, and month end close process. Also conducted audits on areas of accounting and billing.

UNIVERSITY of TEXAS SOUTHWESTERN MEDICAL CENTER 2010 – 2011 UT Southwestern Medical Center a leading research and health care provider, with annual revenue of $2.2B.

Account Service and Business Services Manager for the University (2010 – 2011)

Reporting to the VP of Revenue Cycle, responsible for collection, accuracy of invoicing, customer services, cash flow, cash reconciliations, lien filing, bankruptcies, work flow review, planning and monitoring department budgets, operations of cash office, two supervisors, and staff of 65 employees.

Hired to improve customer service, and collections areas. Placed in charge of the credit card process, to improve, and to bring up to date meeting

all requirements. Improve productivity through improvement of workflow and training. Workflow

Improvement. Established partnership with all clinic and 1400 doctors. Improving Revenue

Recognition. Reductions of patients hold time, when calling into customer service. Improved Customer

Service. Brought department in line with all bankruptcy, and lien filings, working with the state

AG office. Successfully shut down old operation system and move to new system. EPIC Improve process for filing accounts for collections. Approved all credits, adjustments, discounts. Setting up guidelines to follow. Revenue

Process. Established workflows and processes for department. Prepared budgets and maintain for the department. Reviewed and maintained Contract Review with payers.

EXAMINATION MANAGEMENT SERVICES, INC. (EMSI) 2005 – 2010EMSI is a leading Insurance and Health service provider, Record Retrieval service, and Investigational service with annual revenues of $230M.

Director of Accounts Receivable, Collections, and Billing (2005 – 2010)Reporting to the CFO, responsible for accounts receivable, credit and collections, accuracy of invoicing (billing), cash flow, cash forecasting, cash reconciliations cash applications, reduction of DSO’s, and supervision of staff of 45 employees.

Hired to reduce DSO for the company. Achieved goal a year ahead of schedule, reducing DSO’s from a steady 59 days to 43 days. Improving cash flow to a level of $13M yearly.

Reduced staffing by 24%. This was achieved through improvement of workflow and training.

Improved the cash posting area, posting all checks same day. Setup Lockbox, and automated cash posting through the lockbox.

Setup electronic billing with vendors. Improvement of Cash Flow. Established partnership program with clients AIG, ING, MetLife, Hartford, USAA,

Lincoln National, Prudential, and Northwestern Mutual. Reduction of A/R’s over 60 days by 49%. Improvement of Revenue Recognition. Credits to clients were reduced by 50%, through improved billing processes. Member of the CEO club, a club picked by the CEO for two years. One responsibility of

this group was to process the strategic plan for the company. Recognized as best performance for four straight years improved cash forecasting,

reducing the use of line of credit to zero. Contract Administration by reviewing and approving contracts, also supervisor setup in

system.

KEYS FITNESS PRODUCTS, LP, GARLAND, TX 2004 -2005Manufacturing, and sales of exercise equipment with annual revenues of $200M.

Director of Accounts Receivables, Credit and Collections, and Billing (2004 – 2005)Reported to the Controller, responsible for Accounts Receivable, Credit and Collections, and Billing of customers.

Achieved turnaround in the credit function by improving collections from 45% to 78%, reducing “over 90” from 48% to an average of 8%. Improvement of Revenue Recognition.

Improved the workflow for the department, helping to achieve a 39 day DSO. Reduce staff from 15 employees to 9, and improved productivity. Improved billing process insuring accuracy in invoices sent to customers. Established better cash forecasting process, helping with use of the line of Credit. Worked with Bank and Lockbox, on reporting and process. Responsible for contract review and approval with customers.

ZEP MANUFACTURING COMPANY, DESOTO, TX 1989 – 2004A Division of Acuity BrandsZep Manufacturing Corporation is a leading manufacturer and distributor of janitorial and maintenance supplies worldwide with annual revenues of $850M.

Divisional Credit Manager (1997 – 2003)Reporting to the Corporate Director of Credit and Collection, responsible for the timely collections of Accounts Receivables for 32,000 customers and 168 sales representatives for five states area.

Achieved turnaround in credit function by improving collections from 50% to greater than 70%, reducing “over 90’s” from 21% to an average of 5% and DSO’s lowered from 60 days to 41 days.

Recognized as Best in Company for credit and collections, 1997 – 2003. Developed unique first time reports, sorted by Sales Representatives, which showed

collection percentage and “over 90’s”. Successfully installed customer partnering programs at TXU and Owens Corning. Maintained Customer Contract System, reviewing and approving contracts.

Regional Office Manager (1989 – 1997) Reporting to the Regional Manager responsible for customer service, payroll, accounting, and human resources and purchasing with an annual budget of $1.3M and a staff of 6.

Improved productivity and efficiency through extensive cross training enabling a staff reduction of 50%.

Successfully supervised the change over from “dumb terminal” to PC-based operations system, with a capital budget of $125K.

Sustained gross margin of 12%, 1989 – 1997, through improved communication with sales representatives and customer complaint reduction.

Maintained and process Payroll for Division, and approve all Accounts Payable. Assisted first pass achievement of ISO – 9000 Certification in 1998.

EDUCATIONTyler Junior College, Tyler, TXMajor: Business Management, emphasis AccountingUniversity of Texas at Tyler, Tyler, TexasMajor: BS Business, minor Accounting

AWARDS / RECONGNITION Elected a member of the CEO Club, EMSI, 2006 – 2009 Recognized as best performance for four straight years, EMSI, 2006 – 2010. Best Division for Credit Performance Award, Zep Manufacturing Corporation, 1997 –

2000.