VERONICA MARTINEZ 968 Wennamacher Ave, Aurora, IL 60505• 630-337-9138 • truevedo@gmail.com

OBJECTIVE

Seeking an open position at a company that rewards hard work, dependability, and loyalty in a team environment

where one can assist the administration, and customers’ questions or concerns over the phone or in person;

promoting retail sales or services, when needed.

Exceptional verbal, written and

interpersonal communication skills

Familiar and proficient with office

equipment, such as fax, printers, etc.

Proficient in relevant computer

applications

Excellent in establishing a working

relationship with others

Ability to serve public in a professional,

respectful, and culturally sensitive manner

Self-motivated with decision-making skills

Attention to detail and accuracy

WORK EXPERIENCE

Family Focus, Aurora, IL 2013 to 2015 Family Support Worker and Site Coordinator, IL Welcoming Center Program

Assess barriers of community members, one on one and via phone/email Apply and enroll participants in relevant public services Manage cases of services provided and resource referrals made Follow-up on referrals to ensure completion of services Advocacy and assistance through veritable red-tape Keep and maintain data for reporting purposes Build and maintain partner agency relationships for smooth referral transitions Plan and execute monthly community events and outreach opportunities, including social media Manage and Coordinate program, consistently meeting deadlines and monthly quotas.

ALE Solutions, St. Charles, IL 2012 to 2013 Inside Relocation Specialist

Build relationships with displaced policy holders to determine specific housing needs Research available rental properties Negotiate lease terms and monthly/daily rates with landlord/broker/realtor Coordinate move in and furniture delivery, when applicable Maintain good communication with all parties via phone/email/text, per individual preference Ensure that all necessary documents were properly filed

Harbour International Batavia, IL 2011 to 2012 Front Desk Coordinator promoted to Inside Sales agent

Front desk duties as needed Contact and correspond with clients and agents Maintain and update reports Build a working relationship with clients in Central/South America and the Caribbean

Comfort Suites, City Center Aurora IL 2009 to 2011 Night Auditor

Audit General Ledger of hotel Check hotel guests in and out Book reservations by phone Attend to requests, i.e. schedule wake up calls, give directions, provide extra amenities Handle transactions, refunds, drawer, and general store register balances; Restock general store Field guest complaints Monitor security cameras

Wesley Nursery School, Wesley United Methodist Church, Aurora, IL 2007 to 2009 Co-Teacher

Introduced American Sign Language to weekly curriculum, school wide Introduced Spanish vocabulary to weekly curriculum in the classroom Insured that the building of computer skills was accessible Prepared an end of the year program Assisted school Director with computer issues and equipment Helped maintain library database Available to translate newsletters and interpret for Spanish speaking families

LANGUAGES

English Spanish

EDUCATION

Columbia College, Chicago, IL June 1995-November 1999 Theatre, Interpreter Training (ASL)

REFERENCES

Blanca Garcia, Office Manager, Family Focus

550 Second Ave, Aurora IL 60505 (630) 256-7012

Blanca.garcia@family-focus.org

Jenette Sturges Vargas, Community Relations Specialist, City of Aurora 44 E. Downer Pl, Aurora IL 60505

(630) 256-3364 jsturges@aurora-il.org

Adam Alonso, former Director, IL Welcoming Center (312) 914-3992

James van Wagtendonk, Health Care Organizer and Trainer, Illinois Coalition for Immigrant and Refugee Rights

55 East Jackson Boulevard #2075, Chicago, IL 60604 (312) 332-7360 x 232 jwagtendonk@icirr.org

Jerry Murphy, Executive Director, INC Board 400 Mercy Ln, Aurora IL 60507

(630) 892-5456 jerrym@incboard.org

Bob Masterson, President, Harbour International 30 S. Shumway Ave, Batavia IL 60152

(630) 879-8800 bmasterson@harbour.com

Erik Franzen, former manager, Family Focus, IWC (630) 740-9723

franzenerik@yahoo.com

Christine Underwood, friend and former childcare client (773) 404-3074

fl85mi91il@yahoo.com

Rebecca Walker, friend (630) 849-7755

walkerfamily710@gmail.com