CURRICULUM VITAE – Sanjeev Singh

Personal Details Sanjeev Singh e-mail: singh.sanjeev69@gmail.comA-9, S.F., Phone: +91 9810973539Anupam Enclave Ph 1Saidulajab Extn, Saket New Delhi-110030

Brief Profile Over 23 years of overall experience out of which spent 15 years in Automotive Industry Experience in varied business roles- operations, maintenance, customer relations, marketing & vendor managementBuilding relationship & liaison with Key Customers & Partners – Internal, External, and Vendors Led key operations & marketing initiatives within the organizationDriving special Customer Satisfaction initiatives to increase CSAT level for repeat business and long term benefits for the organizationHave experience in driving process improvement initiatives, planning, execution and monitoring, reporting, driving improvement effortsGood Team Management/ program management experienceMarket Analysis through customer feedback & contribution on long term organization objectivesStrengths –communication skills, multitasking, management, analytical & negotiation skills

Professional Experience Maruti Udyog Limited Administrator January 2013 onwards

Direct responsibility of complete Maintenance of Infrastructure, Asset & facilities utilization, Asset productivity and Process improvement.Management of consumables and InventoryDay to Day administration responsibilitiesVendor relationship managementInteraction with various departments for feedback on apprentice trainingDevelopment of content training for technical and soft skills coursesDesignated trainer for Suzuki Basic Training and Soft SkillsMentoring student trainees/ apprentices

Capital Harley Davidson Marketing HeadAug 2012 – January 2013

Direct responsibility of planning & execution of Marketing Events in Delhi NCRCustomer Relationship ManagementPlanning and participation in HOG (Harley Owners Group) ridesCustomer care managementCustomer issue resolution

Suzuki Superbikes (Bittoo Suzuki) Sales Manager

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CURRICULUM VITAE – Sanjeev Singh

April 2012 – August 2012

Direct responsibility of Sales and Business Development for the dealershipHandling customer queriesLeading a team of sales officersProduct demonstration for astute clients

Pearl Honda, Gurgaon CRM- Sales & ServiceNovember 2011 – February 2012

Direct responsibility of managing Service Processes, suggesting requisite changes and reporting to the managementProviding end-to-end services to customers from sales to service managing complaints and providing proactive measures leading to customer satisfactionRetaining customers for all service needs to maintain service revenue inflowTracking customer satisfaction feedback through 12 customer care executivesAnalyzing and monitoring the performance of customer care executivesRepresenting the company in all Honda organized regional seminars and events

Rai Automobiles Office Manager May 2006 – October 2011

Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrating vehicle operationsSuggest changes in processes to improve customer satisfactionBuilding rapport, qualifying buyers by understanding their interests and requirementsOversee Complaint management and suggest proactive measures to the customers/ managementDeveloping and maintaining relationships with new as well as existing customersResponding to inquiries, recommending sales campaigns and promotionsRoot Cause Analysis on monthly complaints and address the issues to improve Customer confidenceDemonstrating automobiles by explaining capabilities, characteristics and Features; explaining services and warranties; taking test drivesCreate reports for management on monthly observations

Curator1998 – April 2006 As an entrepreneur, extending on my experience of printing and publishing I took up to curating art exhibitions and art shows. I partnered with industry professionals to conduct group travel of artists, travelled across the globe and curated shows across India.

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CURRICULUM VITAE – Sanjeev Singh

Entrepreneurial Engagements 1990 – 1998 Worked on various entrepreneurial projects on job work and commission basis for FMCG products for Jindal Photofilms (Fuji colour films), Swarovski India, Lladro, Crystal Connexions, involving:

Printing of Posters and advertising materials Project based Sourcing Liaison with clients and event managementHandling labour and workers for optimal productionVendor management

Other InterestsTravellingMeditationYogaPhotographyMusic & Art

Riding

Education

Graduation Delhi UniversitySenior Secondary Delhi Public School , Mathura Road.

Language Skills

Fluent English, Hindi

ReferencesAnil Syal CEO, Flywheel Logistics

(9958333665)

Sanjeev Singh

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