Rodrigo dos Santos Costa 402 Dias de Toledo Street Unit #33 | São Paulo, SP, Brazil.

(11) 97227-0837 | rodrigcosta@uol.com.br

br.linkedin.com/in/rodrigcosta/

European Passaport – Portuguese Citizenship

PROFILE

I am a Senior Middleware IT Specialist with over sixteen years of experience in the IT, financial

services and assurance industries. I hold a Bachelor's degree in Computer Science and I am cur-

rently pursuing an MBA in Information Technology Management. For the past ten years I have

focused on Middleware environments from administration to infrastructure design to implemen-

tation to maintenance and troubleshooting. I am fluent in English and a native Portuguese

speaker. I am also an IBM Certified System Administrator for WebSphere Application Server

and IBM Redbooks Author.

EMPLOYMENT HISTORY

Porto Seguro, São Paulo, SP, Brazil.

Senior Middleware Specialist – June/2014 – Present

Work as Middleware member in a dedicated team to support the company´s main system,

always focusing in availability and response time.

Provide tuning recommendation to improve the environment in addition to avoiding out-

ages, achieving significant results in the last two years.

Lead implementation of several projects related to supported environment.

Work closely with Code Deployment Team to resolve application deployment issues.

Document architectures and installations of all Middleware environments.

IBM Brazil, São Paulo, SP, Brazil.

Senior Middleware Specialist – November/2009 – June2014

Provided customer support on the WebSphere Application Server environment on several

versions with Linux/Unix based platforms.

American Express Customer Support - USA, working directly in solving problems of high

complexity, with many teams involved, always keeping the focus on the client seeking

solutions to reduce costs.

Led implementation to transition from IBM Pure Application System of Ameriprise client

- USA to the IBM BR Middleware team.

Provided Scripts support due to the high level of customer automation.

Worked closely with Code Deployment Team to resolve application deployment issues.

Provided instructions to configure JVM’s, JDBC & JMS resources, shared libraries and

horizontal & vertical clusters in WAS.

Extensive experience with Unix Shell scripts.

Documented architectures and installations of all the IBM WebSphere family products.

Moto Honda da Amazônia, São Paulo, SP, Brazil.

Support Analyst - July/2007 – November/2009

Responsible for the Web environment administration, using WebSphere Application

server and WebSphere Portal Server on the Windows Server environment.

Provided support to Development Team, analyzing infrastructure issues, making recom-

mendations and monitoring production systems.

Minimized post implementation problems by helping introduce an effective test phase in

new projects.

Collaborated on implementing a corporate security policy, configuring SSL on IBM

HTTP Servers and IIS.

Responsible for establishing a yearly budget and controlling and reporting costs; adminis-

ter vendor contracts and software licenses, related to Web environment.

Member of the corporate ERP implementation project, being responsible for the research

and evaluation of alternative solutions.

Other responsibilities included: Daily operations and monitoring, fix and package instal-

lations, capacity planning, continuous improvement opportunities.

Honda Services, São Paulo, SP, Brazil.

Support Analyst – October /2000 – June/2007.

Team leader of WebSphere Application Server Clustering Project - upgrade from version

5.0 to 6.0, implementing horizontal and vertical clustering.

Member of the Infrastructure Team that was responsible for network administration, sys-

tems administration and Telecom.

Responsible for the implementation of the Tivoli Storage Manager Servers, providing

backup service for all environments.

Sonda Imarés, São Paulo, SP, Brazil.

Customer: BankBoston

Network Administrator - January/2000 – September/2000

Netware Network Administrator.

Responsible for the implementation of the Help Desk service for IT support.

Provided windows, basic software and financial systems remote support to internal users

BankBoston, São Paulo, SP, Brazil

Support Analyst / Systems Analyst (Trainee) - January/1998 – December/1999

Performed software and hardware maintenance.

Wrote and developed programs for customer management and sales reporting.

Assisted website design projects.

EDUCATION

Graduate School

MBA in Information Technology Management, 2015-2016

Faculdade de Informática e Administração Paulista, São Paulo, SP, Brazil

Undergraduate School

Bachelor of Computer Science, 1999

Universidade Santa Cecilia, Santos, SP, Brazil

CERTIFICATIONS

IBM Certified System Administrator on WebSphere Application Server ND 6.1

IBM Certified System Administrator on WebSphere Application Server ND 7.0

Microsoft certified Professional in Windows 2003.

PUBLICATIONS

IBM PureApplication Systems Best Practices,

http://www.redbooks.ibm.com/Redbooks.nsf/RedpieceAbstracts/sg248145.html?Open

International Technical Support Organization, ITSO, IBM ITSO Redbooks, 2013

Platform as a service with IBM PureApplication System,

http://www.ibm.com/redbooks/abstracts/tips1019.html

International Technical Support Organization, ITSO, IBM ITSO Redbooks, 2013