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MOHAMMAD ALI SHALAN BEng., MSc., PMP®, PMI-RMP®, ITILF®, CISA®, CGEIT®, CRISC®, CRMATM

+966 569 188 680

mohammad.shalan.jo@ieee.org

https://www.linkedin.com/in/mohammadshalan

OBJECTIVE

To create value where no-one think it exists, and to rescue systems when everyone feels the

game is over.

IDENTITY

CAREER FOCUS

To utilize certified Technology, Risk and Governance techniques to achieve business objectives

and stakeholders’ interests while enhancing productivity and moving toward a digital

transformation. Audit and Project Management techniques will be deployed along with strategic

thinking, directed research to redesign or enhance service governance and compliance behaviors.

EDUCATION AND CERTIFICATIONS

JeddahSaudi Arabia

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8 Professional Positions

Working Since 1995Current Location

Nationality

Jordan

1972 English

عربي

Arabic

Publications 3 L

an

gu

ag

es

7 Professional

Certificates

Companies/Business Groups3 kids 6

Born in

Japanese

University Graduation and

CERTIFICATION Timeline

BACHELOR OF SCIENCE,

ELECTRICAL ENGINEERING

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MAIN BUSINESS SECTORS AND WORK EXPERIENCE

AIRLINES↔ AIRPORTS↔ LAND DEVELOPMENT-REAL ESTATE ↔ PROPERTY MANAGEMENT↔ ELECTROMECHANICAL ENGINEERING↔ MORTGAGE FUNDING↔ DIGITAL TRANSFORMATION

PUBLISHED BOOK CHAPTERS AND RESEARCH PAPERS (PLEASE FOLLOW LINKS ON PICTURES FOR MORE INFORMATION)

Scientific Papers: Packet Drop Policies for TCP over ATM, published through the Proceedings of the IASTED International Conference on Networks & Communication Systems, (NCS 2006), Chiang Mai, Thailand, March 29-31, 2006, pages: 358-363.

Book Chapters (in order):

o Chapter 6: Risks Associated with the IT Aspects of Virtual Enterprise Networks,

published in book titled "Managing Risk in Virtual Enterprise Networks"; edited by Dr.

Starvos Panios, published by IGI Global, March, 2010, pages 115-136.

o Chapter 3: Considering Middle Circles in Mobile Cloud Computing: Ethics and Risk

Governance, published in book titled "Security Management in Mobile Cloud

Computing "; edited by Dr. Kashif Munir, published by IGI Global, August, 2016, pages

43-72.

o Chapter 16: Risk and Governance Considerations in Cloud Era, published in book

titled " End-to-End Cloud Computing Architecture Design "; edited by Dr. Jianwen

Wendy Chen and others, published by IGI Global, November, 2016, pages 376-409.

o Chapter 3: Cloud Service Footprint (CSF): Utilizing Risk and Governance Directions

to Characterize a Cloud Service, published in book titled " Resource Management and

Efficiency in Cloud Computing Environments "; edited by Dr. Ashok Kumar Turuk and

others, published by IGI Global, October, 2016, pages 61-88.

Magazine Articles: (In Arabic) Digital Transformation Governance in The Saudi 2030 Vision,

published through the Engineer's Magazine, issue number 99, August 2016 by the Saudi

Council of Engineers, pages: 48-52

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Uniquely Managed

Featured Projects' Summary and KPIs

After After After

85% $2M 97%

Category IT Governance Category IT Service Management Category Service-Desk deployment

Project Owner Global Operations Project Owner Service Centers (SCs) Project Owner Desktop Support

Key Words ITIL, COBIT Key Words CA Unicenter, itSM Key Words ITIL, itSM

Time Frame JAN2006- DEC2006 Time Frame JAN07-OCT07 Time Frame SEP01-MAR02

Involved Partners 4 Supported Countries 109 Supported Countries 50

Locations 5 Locations 170 Locations 78

Team Members >25 Team Members >18 Team Members >9

Stakeholders >100 Stakeholders >1000 Stakeholders >20

KPI Enhancement Levels (%)

10

14

40

Business Strategy Alignment 13

34

Major Risks After After

85 88% 74%

Category Risk-Based Audit Category IT Innovation Category Process Re-engineering

Project Owner Top Management Project OwnerTechnology Management Project Owner Technology Management

Key Words Risk, Audit, IT Key WordsTOGAF, COBIT, PMP Key Words TOGAF, COSO

Time Frame Repeated Time Frame JAN13-DEC13 Time Frame SEP15-JUN16

Involved Subsidiaries 4 Involved Partners 8 Involved Partners 2

Locations 3 Locations 12 Systems 7

Team Members 2 Team Members 9 Team Members 4

Stakeholders >30 Stakeholders >100 Stakeholders >100

KPI Enhancement Levels (%)

30

Defining Responsibilities 40

Strategic Alignment 20

30

50

Deliverable: Perform an EA and setup

new IT infrastructure (servers,

firewalls, switches & software) with

required integrations

Deliverable: Various business

processes with focus on best

practice and integration

Before Before

60% 50%

Main Measure:

Number of Identified Risks

18

Platforms

Main Driver:

Enhance Service Availability

Main Driver:

Increase Employee Productivity

Deliverable: A prioritized

technology innovation plan

IT Governance and Service Management

Plan and Setup a 24/7 End2End

Service-Desk

Before

85%Main Driver:

Increase Customer Satisfaction

Developing a Governance

Framework

Building a Transition Team and a

Change Management Framework

Main Driver: Reduce Lost Support

Revenues by Tracking Optimization

Main Driver:

Enhance COBIT Compliance

70%

Before Normalized: Before

$10M

Customer Satisfaction

Employee Satisfaction

Control Unstructured Activities

IT Audit, Risk and Process Reengineering

Risk Based Auditing for

Technology Platforms

Enterprise Architecture and

Technology Innovation

Perform Process Re-engineering

& Basic System Integration

Process Enhancement

Deliverable: A governance

framework based on ITIL and COBIT

Deliverable: An itSM team running

the suggested delivered

framework

22

12

12

4

20

5

38

27

Deliverable: A dedicated service desk

including its necessary infrastructure

5

36

12 50

20 30Stakeholders Satisfaction

12 50

30 20

Process Enhancement

50 40Service Risk Optimization

TIP: This summary includes featured projects only, further details and other projects are available upon request

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MAIN INTERESTS AND PROFESSIONAL MEMBERSHIPS

FEATURED TRAINING CLASSES:

World-class training sessions by several institutions in the US, Europe, Asia & Middle East, including

FURTHER INFORMATION

Please review my Arabic and English professional posts on my LinkedIn profile https://www.linkedin.com/in/mohammadshalan

REFERENCES AND ADDITIONAL RESOURCES Further information is available upon request, including a detailed curriculum vitae (CV) with work

experience, skills, business references and certifications.

Effective Financial ManagementStrategic Planning

Market Economy

Authentic Leadership

International Exchange and Cooperation

Special Customers Treatment

Personal Effectiveness

Airports Transformation

Desktop Solutions

Enterprise Resource Planning

Data Center Dynamics

Risk management methodologies

Strategic Projects planning

IT Service Management

Customer Relationship Management (CRM)

Project Management

Global Operations Planning

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0102030405060708090100

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Since 1995 Since 2007

Since 2012

Since 1991

Since 2008 Since 2014