Megha Padipura Contact : +91 9223555722/ 00974- 33182957E-Mail : mags_ritika@yahoo.com

Middle Level AssignmentsMarketing ~ Customer Care ~ Business Development

PROFESSIONAL PROFILE

Around 11 years of qualitative experience in Marketing, Business Development, Customer Service and Team Management.Currently associated with LA VILLA HOSPITALITY, AT DOHA, QATAR AS BUSINESS DEVELOPMENT MANAGER.Abilities in managing business operations and determining company’s mission & strategic direction.Experience in managing & executing various promotional activities / events and escalating business, profitability and market coverage. An effective communicator with excellent relationship building & interpersonal skills.Excellent interpersonal, analytical and negotiation skills of utilizing process-oriented approach towards accomplishment of cost, profit & organizational goals.

EMPLOYMENT SCAN

LA VILLA HOSPITALITY , DOHA, QATAR BUSINESS DEVELPOMENT MANAGER (BDM) Joined on 29-11-2014 TILL DATE

Competencies Overview

Develops & implements strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.

Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.

Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.

Achieves satisfactory profit/loss ratio and market share in relation to pre-set standards and industry and economic trends.

Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.

Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.

Monitors competitor products, sales and marketing activities.

Establishes and maintains relationships with industry influencers and key strategic partners.

Guides preparation Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals of marketing activity reports and presents to executive management.

Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

Directs sales forecasting activities and sets performance goals accordingly.

Directs staffing, training, and performance evaluations to develop and control sales and marketing programs.

Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.

Represents company at trade association meetings to promote product.

Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.

Coordinates liaison between sales department and other sales related units.

Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.

Reviews and analyses sales performances against programs, quotes and plans to determine effectiveness.

EMPLOYMENT SCAN

INDIA INFOLINE FINANCE LTD (IIFL) Team Leader Joined on 17-01-2013 28TH Nov 2014

Competencies Overview

Worked as a Branch Manager for Gold Loans, FPD’s, Insurance, Mutual Funds, Home Loans, Loan Against Property(LAP),Equities, Commodities, Loan on Healthcare Equipment’s which is beneficial for Doctors and many other products, NCD, NPS, Fixed Deposits etc.

Verification of Jewellery and related application documents, including KYC.

Safe custody of Vault keys, jewellery and cash.

Release of Jewellery in case of repayment of loan or during audit.

Maintenance of vault cash registers and cash denomination registers.

Performing surprise cash verification.

Rendering quality service to the customers.

Timely resolution of customer’s complaints.

Maintenance of database of potential customers, regular updation and follow up.

Reminding the Customer about interest payments three days prior to the due date.

Disbursement of loan amount post approval.

Spreading awareness about the company’s policy and procedures and conduct on field training for branch employees.

Inculcating the habit of door to door marketing among branch employees.

Boosting the morale of branch employees for better productivity.

Maintenance of proper records and registers as per the company policy.

Recovery of interest, penal interest, loan processing fees, other charges etc from customers.

Reporting any irregularity of serious nature to the area and Territory Manager.

Providing effective feedback to are and Territory Managers on new business opportunities, competitor performance and strategies, business trends etc.

Implementing audit recommendations.

Ensuring smooth functioning of branch assets like computers and telephones.

Ensuring cleanliness at branch premises.

Testing Security alarm system on a fortnightly basis and submitting the report to the Area Manager.

Performing other duties as advised by the Area/ Territory Manager.

Highlights:

Achievement Being a Branch Manager

Increased Branch POS by 1 Cr within a Month and its increasing continuously.

Got awarded for Gold Loan as well as NCD as first Performer with Trophy and Certificate. Top Performer in Bombay and got awarded as BEST BRANCH MANAGER FOR FYI 2013-2014

Interest Collected for Feb, Mar and Apr month and cleared from all BUCKET CUSTOMER's.

Branch IRR increased from 20-35-21-45 in just a month and my branch has highest IRR in entire territory.

NO Spurious GOLD at branch.

NO CRM Leads pending.

First Approval of Cases done on daily basis.

No Free look customers.

Mutual Funds, Insurance done and completed the targets given.

PRECEDING TASKS

Hutchison Global Services (TECH MAHINDRA)

Sr. Customer Relation Manager From 15-11-2011 to 27-10-2012

Nature of Duties: Worked as a Sr. Customer Relation Manager for No 1 Service Providers in UK.

Handling queries only for UK customers who are using THREE as their Network Providers.

Queries, waivers and complaints related to Network if there is a Fault in their Mast or a Tower and then we rectify that with the help of our tools like Velocent, TTMS and Traffic.

Our team analysis the situations and based on which the charges are waived off.

We also deal with the complaints in a written format and based on the complaints we send or provide a customer satisfaction either by calling or sending them a Surveys in a form of Letters.

Report of the agents like reject reports were made by us and which means the query which could be handled by the CSA over the phone were still sent to us and then being a supervisor we do give them the feedback by sending a reject report and also we handle the complaints and fulfil all the needs of a customer.

We have the authority to check the customer location as to where they stay in UK with the help of a Live application called SERVICE CHECKER

PRECEDING TASKS

TCS ESERVE LIMITED

Promoted as Sr. Manager for CRT (Customer Relationship Team) From 09-03-2009 to 13-11-2011

Queries, waivers and complaints related to credit cards not handled by the agents are passed on to our team.

Our team analysis the situations and based on which the charges are waived off.

We also deal with the complaints in a written format and based on the complaints we send or provide a customer satisfaction either by calling or sending them a Customer Commendations letters.

Report of the agents like reject reports were made by us and which means the query which could be handled by the CSA over the phone were still sent to us and then being a supervisor we do give them the feedback by sending a reject report to the CSA’S Unit Manager.

Preparation of MIS.

Sr PROCESS ANALYST at Band II LEVEL

Worked as a Senior Process Analyst in Business Cards & Bank Cards process

Handling queries on Credit Cards, Business Cards and Clients are of Citibank USA.

Helped customers and client with their queries and credit report. Dealt with disputes over the phone, processed payments over the phone. Guided customers, options to build and protect their credit history. Called merchants to sort out error charges.

Used to do sales on every call and the product was Balance Transfer. Awarded the best employee of the month for meeting and exceeding all the parameters

in Training as well as on the Floor and I do have the certificates for them. Achieved the highest quality scores on the floor for the entire tenure.

PRECEDING TASKS

ABU DHABI COMMERCIAL BANK (A D C B) Sr BANKING OFFICER From 11-01-2008 to 16- 10 - 2008

Worked as a Sr Banking Officer in Forex Remittance Department which includes below profile and the detail of the system used in ADCB.

SYSTEM; ISBS, SMART SOFT,APPLAB etc.

Retrieving from the net and checking our Nostro Statement. Vostro A/c funding’s (Passing entries, Covering letters,A3 forms and RTGS Reporting’s)

HDFC DD Funding sheet for the preceding day + additions/Deletions/Cancellations and adjustments, emails and finally sending RTGS and email of the list to all concerned at HDFC.

Balance confirmation to certain Privileged accounts. Head Office I/W TT’s and credit to NRE/NRO Accounts on a priority basis before 11:30 a.m

HOTT’s Entries and payments vide RTGS/LPO or DD along with Covering Letters. RTGS for Lloyds Steel, Perfect Pins and other NRE accounts on priority Basis.

At Par Cheques for parties like Kuwait Airways, Perfect Pins, Euro Traditions etc on priority (Approx 50 to 80 DD’s and more on month ends. Accepting and acknowledging swift messages from treasury and attending to them as per value dates.

Inward Remittance ie IRTT which includes taking fresh Card rates from Treasury, Reporting of IRTT, RTGS, NEFT, Entries in ISBS and Smart soft, Printing Advices of IRTT and FIRC (Foreign Inward Remittance Certificate) which were given to the customers upon correct requisition quoting purpose of remittance/Invoice Number Etc.

Outward remittance ie ORTT which also includes taking fresh Card rates from Treasury, Reporting of IRTT, RTGS, NEFT, Entries in ISBS and Smart soft, Printing Advices and faxing SWIFT copies as a confirmation to our Valued Customers like Jet Airways and Stone Shippers every Day.

ORDD ie Outward Demand Drafts where we used to take rates from treasury and then preparing advices, foreign Demand Drafts and sending advice of drawing by SWIFT in all currencies like USD,GBP,EUR,AED and INR also.

Local Payment Orders ie LPO mostly again on priority customers like KAC, Lloyds steel and BBC. SWIFT Payments for FCNR/NRE accounts and pre closures.

Hatton National bank ie ACU which includes collection of USD Drafts, Reporting’s, Entries and sending wither RTGS/SWIFT/LPO or DD. Also continuously attending to their queries and emailing them their USD Statement.

Rupee and Foreign Collections and Realisation including of reporting’s. Recovery of Correspondent Bank charges on an on-going basis and providing customers with advices.

Purchase of Cheques/Drafts-Recovery of commission for the period of Purchase. Retrieving from the net statement of DD’s paid out by HDFC and reversing every such at par cheque that is paid.

Submission of A-2 forms, Fortnightly inflow statement of remittances reed in Indian rupees and foreign currency quoting correct codes.

Forward Contract for inward remittance, reporting’s and adjustments. Nostro Follow ups vide SWIFT for several items such as O/W remittances returned and reconciliations.

Several follow ups, cancellations and reissues such as place change of payee name change amount etc of SB Indore bank drafts for our valued Customer name HIS HOLLINESS and their reco entries abd advices and/or retrieving them from other banks like SBI, BOB,UBI etc.

Attending to our Reco dept/Audit queries and rectifications. Month End Proofs viz suspense payable and Suspense Receivable.

IRDC (Foreign collection-O/S at the end of the month)

OBCC (Local cheques for Collection)

CPL ie Cheques Purchase.

Statements like Unclassified Receipts/OBC/FCRA/frauds o/s/Remittances under the liberalized scheme/Sale of Immovable property and unclaimed deposits.

Transfers from USD a/c to rupee a/c’s for clients like Stone Shippers Kota and Stone Shipper Ltd, Classique, Ajmal Fragrances and Several Consulate Accounts after taking rates from our dealers.

Transfers from USD accounts to another USD accounts. Learning fixed Deposits also ie FCNR.

PRECEDING TASKS

CITICORP FINANCE INDIA LIMITED Senior Information Manager (Specialist) From 02 – 01 – 2007 to 20 – 12 - 2007

Work involves registering the clients managed by IBD division of Citigroup in Citivision; maintaining the coverage team (ie. Bankers covering the clients) via Citivision; etc.

We provide 1st line of support globally to all the Citigroup bankers (IBD, GRB, EMCB, GTS, etc) with regards to any queries related to Citivision.

Manage support calls, user set up, new client creation, Company concordance, compliance report production, special projects, Shift Schedule, Daily Report; Pivots for report, MIS i.e. created Weekly reports for Management, Excel, and Power Point etc.

Awarded for performance by getting an opportunity to handle a project called CBG (Commercial Banking Group) project which involves work like attestation of more than 11,000 clients.

We also used to check Bloomberg, Reuters, BVD – Icarus, BVD – Amadeus, Factiva, Alacra - D&B to find the company details like ownership details, Company details.

About Citi vision: The application provides a broad array of global Citigroup proprietary research and content as well as third party information. Additionally, Citigroup Citivision incorporates a full suite of client management tools that bankers use for tracking client calls, deals and relationship.

PRECEDING TASKS

PRUDENTIAL PROCESS MANAGEMENT LTD Sr. Insurance Executive From 05 – 09 - 2005 to 03 -11 - 2005

Surrender policies of the UK clients only. Transfer money into client’s bank accounts like Lloyds TSB, Abbey National Bank, National

Westminster Bank. Used to check and send many correspondences to the UK clients and if the amount was higher than

we used to contact the clients Financial advisors also. Awarded for 100% attendance Awarded for 98% quality Recognized for team work and coaching the new agents.

PRECEDING TASKS

INTELENET GLOBAL SERVICES Executive (Customer Support) From 23-03-2004 to 03-05-2005

Worked as a Sr. Customer Service Executive for process called Household Bank). Helped customers and client with their queries and credit report. Dealt with disputes over the phone, processed payments over the phone. Guided customers, options to build and protect their credit history. Called merchants to sort out error charges.

Prepared MIS reports for the HOUSEHOLD floor to update system back up. Checked the log in and log out report of the trainees for adherence.

Awarded the best employee of the month for meeting and exceeding all the parameters. Achieved the highest quality scores on the floor for the entire tenure.

Used to do sales on every call and the product was Balance Transfer.

PRECEDING TASKS

DOUBLE – M Site Supervisor From 15-07- 2002 to 26-08-2004

Was in charge of the sales and front desk customer support counter. Increased sales by 56%. Achieved the employee of the year in the second year. Learnt the art of trading and in house promotions.

SCHOLASTICS

[Degree in (IT)] Science And Information And Technology Mumbai University 2004 [H.S.C.] S.V P College 2000 [S.S.C.] C.B.S.E. board 1998

TECHNICAL QUALIFICATION : Computer Proficiency

Operating System: Windows 95/98, XP, Professional 2000, SQL, MS-DOS,

Software languages known: C, C++, SQL, HTML, MS Office Efficient in Excel, Word and power point and multimedia presentation and MIS

development and analysis.

ACADEMIC ACCOLADE

Basketball Champion, Bike Rider Played Discuss Throw and Short put up to Inter college Competition Singing and dancing reached up to Inter College Competition and Malhar (Bombay). Received certificates for Singing, Dancing, Group Singing. Certificates for games mentioned above. Awarded for Scouts and guides in School and completed one campaign.

PERSONAL DOSSIER

Date of Birth : 10th April 1982Languages Known : Hindi, English, Marathi and Bengali

STRENGTH:

Hard working and lean to learn, I do hear by declare that above particulars that I have given to you are true and correct to the best of my knowledge and shall endeavor to carry out my duties to the best of my abilities. I would be pleased to give you any further information if you require.

Thanking You

Date : 08TH Feb 2015 Yours Sincerely

Place : Doha, Qatar Megha Padipura