Resumé Laura Ortiz
14
RESUMÉ LAURA ORTIZ ESTRELLA
Transcript of Resumé Laura Ortiz
RESUMÉ
LAURA ORTIZ ESTRELLA
Laura Ortiz Estrella’s resumé.
And everything you need to know about me!
INTRINTROO
EXPEEXPE
RIENRIENCECE
EDUCEDUCATIOATIO
NN
Laura Ortiz Estr
ella
WHO A
M I?
My goal is to continue my development of both personally and professionally skills in order to grow within the SVA field. Continue developing and implementing new strategies and products that suit the VAS trends worldwide, with the aim of generating new ways to increase ARPU through VAS.
Decisive, action-oriented and result-focused professional with a strong customer service attitude and communication skills. Industrial Engineer with 5 years’ experiences in the telecommunications business leading projects of data, voice and SVA mobile solutions.
LAURA ORTIZ ESTRELLA
LAURA ORTIZ ESTRELLA
AREAS OF EXPERTISE
•Project Management•Customer service•Process Improvement•Process Development & Implementation•Problem Analysis & Resolution•Product development•Social networking
SPECIALTIES
• Implementation of Data services: Connectivity, DSL, ATM, VOIP, Ip Trunking, Internet, Datacenter, Hosting, VSAT, CPE
• Implementation of services based on SMS, MMS and WAP.
CERTIFICATIONS
I am currently preparing for PMI certification
Laura Ortiz Estr
ella
EXPERIENCE
Se
nio
r V
AS
An
aly
stSenior VAS AnalystCLARO Rep. DominicanaTelecommunications industryMarch 2010 – Present
DESCRIPTION:•Manage agreements with suppliers and aggregators.
•Develop and implement new services and applications based on MMS, SMS, WAP, WEB.
•Develop and implement marketing campaigns.
Pro
ject
Ma
na
ge
r o
f D
ata
an
d
Vo
ice
Bu
sin
ess
So
luti
on
s w
ith
in
Co
rpo
rati
on
s
CLARO Rep. DominicanaTelecommunications industryAbri l 2007– Marzo 2010
DESCRIPTION:•Responsible for the overall planning, execution, control and completion of projects according to the PMBOK best practices.
•Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
•Manage day-to-day operational aspects of a project and scope. of a project and scope..
Project Manager of Data and Voice Business Solutions within Corporations
Pro
cess
En
gin
ee
rin
g
An
aly
st
CLARO Rep. DominicanaTelecommunications industryNov 2005– Abri l 2007
DESCRIPTION:•Process optimization in terms of cost, quality and time, analyzing, raising short-term solutions and ensuring the completion of the improvement opportunities encountered, as well as the implementation of controls for measurement.
•Process designs of products to be launched on the market, taking into account the Marketing strategic plan. and scope..
Process Engineering Analyst
Aw
ard
s a
nd
Re
cog
nit
ion
s
• Project Manager of the year 2009 under provisioning fixed services direction.• Member of the project "Implementation of improvements to the process of managing projects" which won Bronze recognition in the Achievement Award 2009.• Project Manager of the year 2008 under provisioning fixed services direction.• Project Manager of the first semester in 2008 under provisioning fixed services direction.• Individual nominated for the Achievement Award 2008.• Individual nominated for the Achievement Award 2007.• Member of the project "Reduction of time to obtain the metrics of CAC's" project won special recognition in the 2007 Achievement Award.• Member of the project "Digitization and Management of contracts with corporate clients" project won bronze recognition in the 2007 Achievement Award.and scope..
Awards and Recognitions
LAURA ORTIZ
ESTRELL
A
EDUCATIO
N
DEGREES
Pontificia Universidad Católica Madre y Maestra
Summa Cum Laude Industrial Engineer
2000 – 2004
Pontificia Universidad Católica Madre y Maestra
Master Corporate Finance
2006 – 2007
Paulo Coelho
«ONLY ONE THING MAKES A DREAM IMPOSSIBLE: THE FEAR OF FAILURE»
CONTACT M
E
LAURA ORTIZ
ESTRELLA’S
RESUM
E
http://facebook.com/LauraEstrella
http://twitter.com/LauraOrtizE
