M A N F R E D Q U E T E S C H I N E R EMAIL: M_QUETESCHINER@LIVE.COM | H: (03) 5229 1327 | M: 0425 882 102

P R O F E S S I O N A L S U M M A R Y

A project leader with extensive experience in the health sector, working collaboratively with health service providers

and medical professionals to deliver best outcomes. With expertise in Marketing, Promotions, Information

Technology and Information Management leads with a strong commercial and business focus to deliver high quality,

multidisciplinary and technology based solutions. Committed to health improvement through proactive person

centered health care, and fostering dynamic interactions between collaborators of primary care to deliver best

health outcomes in the community, whole person care, self-management and illness prevention.

K E Y C O M P E T E N C I E S

High Level Organisation

Manages and prioritises multiple concurrent projects under tight frames.

Technology

Applies advanced working knowledge and deep understanding of Microsoft, CRMs, Statistical packages

including systems development advice and coordination.

Project Coordination

Analyses key requirements through consultation, to develop and sell project plans that are fully supported.

Change Management

Identifies change advocates to build engagement and establish momentum for necessary change. Establishes

regular dialogue and provides education.

Innovation

Develops user-friendly materials and processes to encourage workplace application and autonomy by users.

Autonomy

Has expertise and ideas to create concepts while working with others to enhance outcomes.

C A R E E R S U M M A R Y

Current South Western Melbourne Medicare Local Information Project Coordinator

2012 South Western Melbourne Medicare Local eHealth Coordinator

2005 Westgate General Practice Network eHealth Project Management

2001 Westgate General Practice Network Graphic Designer

2000 Contractor, Eworx, Austria Graphic Design / Web Design

1991 Austrian Defense Force, and Red Cross Paramedic

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T E C H N O L O G Y

Working independent and in liaison with cultural community groups, consumer groups, software vendors,

universities and health departments. Has high level organisational skills as, acting CEO (2011), IT support, Team

leadership mentoring, and meets deadlines of multiple concurrent programs and projects whilst working to short

timeframes in a busy environment:

Population health data aggregation and engagement

Care Pathways deployment and engagement

Personally Controlled eHealth Record clinical setups and engagement

Full Microsoft Office suite (advanced) including basics in MS Visual Studio

In-house developed statistical packages and CRM development and administration

Website development, concept, design and engagement

Collaboration & coordination software development (GP e-Connect)

Adobe Graphic Suite/ Adobe Premiere (produced procedure manuals, user manuals & installation guides

W O R K I N G H I S T O R Y

2012 to Current

South Western Melbourne Medicare Local

The South Western Melbourne Medicare Local is a government funded health care organisation providing delivery of

primary health care services, improved awareness and access to primary health care by linking community health

care organisations, general practitioners, allied healthcare professionals and local hospitals.

2014 to 2015

Information Project Coordinator

Disseminate population health applications and prepare health providers by engaging with highly customisable soft-

ware solutions to deploy patient-specific needs through informed health outcome.

Responsibilities

Disseminate Topbar application and support health providers to adopt highly customisable software solu-

tions that meet patient-specific needs

Disseminate Practice Aggregation Tool (PAT) for Clinical Aggregation Tool (CAT) applications and prepare

health provider services by facilitating clinical aggregated data analyses across region, to increase business

success through comparison on population health matrixes, ABS censure data, ultimately transforming the

way health care is delivered and health funding can be allocated.

Develop and distribute monthly customised Asthma Report to provide decision support on chronic complex

conditions

Enhance health services by:

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Raising awareness through tailored training methods

Aggregating demographical data, reviewing graphs, creating reports and comparing statistical maps

across ML catchments

Disseminating improvement models and assisting with execution

Conducting practice visits to reflect on achievements and matters concerning health organisations.

Disseminate Map of Medicine (MoM) application and prepare health providers utilising evidence based care

pathways by facilitating decision making and referral quality at the health care centre

dissemination of international and national care maps

development and dissemination of local care maps, providing local decision support

Achievements

Created easy to digest visual models for medical practitioners to better manage care solutions for their pa-

tients

Built a positive ML brand based on a high trust and informative relationships to support ML entity

Enhanced health businesses through:

tailored support to health service and health providers

building advancement identifying local health needs

feasible access to primary health care initiatives otherwise unknown to health service.

Improved patient health journeys through better care initiatives implementing standardised health care

pathways

2012 to 2014

eHealth Coordinator

Disseminate and configure eHealth applications (Personally Controlled Health Care Records (PCEHR)) according to

national standards and prepare health providers to centralised health care information sharing for better access to

public health information.

Responsibilities

Assess health provider organisation eHealth readiness

Disseminate and integrate Healthcare Identifiers and configure clinical IM systems for eHealth

Disseminate messaging implementation: promotion, advice, supplier liaison

Disseminate ePrescribing services supporting electronic transfer of prescriptions (ETP) through promotion,

advice and supplier liaison

Facilitate demographical data aggregation, analyse and report using Classic CAT

Support health services with:

recording client data internally

coding clinical data as per National eHealth requirements for PCEHR

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Achievements

Liaised with Western Health Hospital in a Secure Messaging Delivery (SMD) project, “Gateway Pilot”, to de-

liver secure messaging opportunities between hospital and health organisations exchanging hospital dis-

charge notifications. SMD of all otherwise faxed documents from hospitals to general practice sites, leading

to improved patient outcomes resulting from streamlined workflow and reduced handling errors.

Advised on clinical eHealth conformant IT systems for Victoria University training clinic for newly graduated

doctors working with patients under supervision of experienced doctors, resulting in enhanced learning ex-

perience for registrars

Communicated the electronic practice incentive payments scheme (ePIP), achieving 100% uptake of ePIP

eHealth elements, resulting in the greatest potential benefit of the health to patients in the catchment area.

Coordinated the National eHealth Agenda uptake with favourable outcomes for GPs, allied health, pharma-

cies, hospitals, consumers

2001 to 2012

Westgate General Practice Network

The Westgate Division of General Practice is an independently managed government funded organisation whose key

role is to facilitate communication and programs linking communities, general practitioners and government funding

bodies.

2005 to 2012

Project Management e-Health Project

GP eConnect is a major collaborative research project between Victoria University and Westgate GP Network which

delivers secure messaging and eHealth data storage on an enterprise scale by providing leading expertise in

research, design, marketing and technical support.

Responsibilities

Develop a concept to simplify the exchange of patient health information securely between various health

providers (SMD)

Develop in liaison with VU a system to support the SMD exchange “GP e-Connect”

Propose a simple and user friendly interface layout for the SMD project

Analyse GP e-Connect useability based on user-friendliness, Interface Usability Testing Study

Research opportunities for continuous improvement based on competitive products and national standards

Internal system development and user interface testing studies

Manage internal and external pilot of GP e-Connect eHealth project

Coordinate GP e-Connect innovation and raise awareness to health providers engaging in SMD ultimately

transforming the way health information is delivered and utilised

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Observe the uptake of the GP e-Connect application and monitor the information exchange between parti-

cipating health services.

Achievements

Outlined effective project definition and scoping, resulting in a product with clearly defined outcome

benefits to intended target user base

Built on effective co-operation amongst stakeholders ensuring a cohesive team environment delivering best

project outcomes

Constructed technical liaison prospects to ensure applications’ best solution in line with project targets

Put up a front to end concept design, resulting in a product with clearly defined outcome benefits to the

intended target user base

Designed and distributed promotional material, user guides and website effectively selling benefits to health

service providers and medical professionals

2001 to 2005

Marketing and Promotion Program Officer

Utilisation of international and domestic design and marketing concepts in e-based and print media advertising to

target effective and innovative communication and marketing solutions to healthcare providers and consumers.

Achievements

Enhanced quality and focus of promotional material, flyers and newsletters, targeted at divisional members,

resulting in greatly increased response and participation in divisional events.

Total redesign of company website from concept to final product, resulting in greatly increased profile of di-

vision events and services and consequential response to programs and initiatives. (Award nominated)

Design layout, theme and content development of annual reports for executive management producing a

cohesive readily assimilated product, and effective communication of all aspects of company reporting. En-

hanced the quality and focus of promotional material, including flyers and newsletters, targeted at divisional

members, resulting in greatly increased response and participation in divisional events.

Design layout, theme and content development of annual reports for executive management producing a

cohesive readily assimilated product, leading to very effective communication of all aspects of company re-

porting

Accreditation Documentation Network concept development and deployment, app provides easy access for

surveyors to relevant documentation, core models, evidence pathways, procedures manual, resulting in

trouble free and successful surveying process

2010 to Present

Independent Design and Marketing Projects

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A graphic designer service with a strong focus on marketing and promotion and international experience, delivering

project best outcomes to small and mid-sized clients.

Graphic Designer

Provides personal and professional development and the expertise in Marketing and Promotion, Management and

Information Technology and a strong commercial and business background to deliver high-quality multidisciplinary

team and technology based marketing solutions.

Achievements

Australian Chess Championship 2012 theme concept, graphic design and promotion, resulting in competitive

(free) venue acquisition and significant local government sponsorship and total event viability

National non-smoking concept development and graphic design, resulting in broad reach advertising

campaign

Enhanced clients quality and focus of promotional materials, flyers and websites, targeted at the local con-

sumers, resulting in appreciation increased response to business engagements.

Redesigned and maintain 1st Belmont Scout Group website from concept to end product, resulting in greatly

increased profile of scout group events and consequent response to participation and initiatives.

Designed layout, theme and concepts of PC FOR KIDS website for charity engagement activities. Produced a

cohesive readily assimilated product, that incorporated all communication components and lead to high

participation and initiatives

2000 to 2001

Eworx, Austria

Eworx, is an e-based and print media advertising company catering to the needs of medium to large corporate

clients, including Ekey, subsidiary of Voest Alpine, Austria’s largest corporate entity.

Graphic Design Contractor

Achievements

Delivered effective advertising from concept development and technology engagement to final product

within budget. The result - a greatly increased client profile and satisfaction.

Designed Ekey’s first website from client concept development, through design and implementation to

delivery, resulting in improved company communication and efficiency and client satisfaction.

Designed and developed Ekey product CD for management promotion, company wide distribution and staff

education leading to high awareness and appreciation of value of product.

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PROFESSIONAL DEVELOPMENT

2005 Enhance Software Developing and Software Architecture Skill Training Victoria University

- Leadership Skill Training Department

- Presentation Skill Training Teamwork Training Services

- Report writing Skill Training Department

- Dispute resolution Department

- Leadership Department

REFEREES

PCD Mgr South Western Melbourne Medicare Local Julie Hammett 0488 949 101

CEO South Western Melbourne Medicare Local Gaylene Coulton 8731 6517

COM South Western Melbourne Medicare Local Linda Kensington 8731 6514

Director Power & Associates Paul Power 0408 387 978

Professor VU, IT College of Engineering and Science Yuan Miao 9919 4605

PSM Australian Medical Association Michael Maalouf 0415 869 561

Director KEVCOM Kevin Treacey 0408 334 244

Q U A L I F I C A T I O N S

Current Swinburne University Business Management

2013 The Malka Group Advanced Management Diploma

2012 The Malka Group Management Diploma

2010 Improvement Foundation Frontline Management Certificate IV

1999 BBRZ Institute (AUT) Multimedia for Technicians Diploma

1998 BBRZ Institute (AUT) ISO Quality Inspector Certificate

1997 BBRZ Institute (AUT) Mechanical Drafting Apprenticeship

1991 Austrian Defense Force Paramedic

1987 WIFI Trade Union (AUT) Car Body Making Apprenticeship

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