To obtain a position of Desktop Support Engineer with Attach where I can utilize my software, hardware andTroubleshooting experience in order to provide the company with a solid support system

Synopsis: -

Professional nearly 5 Years’ experience in support Engineer, Networking and Technical Support / Tubleshooting.

Conversant with networking concepts – LAN, Networking devices – Data & Voice.

Customer service oriented – Good communication skills used to support various technical issues and desktop operation Queries

Currently associated with Wipro Infotech Ltd as a Sr. IT Engineer

Technical skills:-

Troubleshooting of LAN connectivity issues, software’s, hardware & security.

Installing, configuring and troubleshooting Windows 95/98/2003/2008, WinXP/Win 7/Vista Client Machines, Exchange Server.

PCs, IP printers, Laptops, under my responsibility- all must be in working condition.

Resolving problems related to DNS and DHCP servers.

Configure Network Share and Permission.

DNS, DHCP, FTP, ADS configuration, Configure Microsoft Outlook, Configure Client-Server Architecture, Installing and Configure Active Directory.

Managing troubleshooting of Routers/Switches and the implementation of TCP / IP Networks, Router, switches, hubs, modems, Printers and LAN Cabling.

HARISH KUMAR PATEL Contact: 99505-02470

E-Mail: harish.patel87@yahoo.com :-harish.patel87@gmail.com

Technical Support

Assisting in the design & implementation of the network, troubleshooting network problems, hardware support and conflicts.

Suggesting improvements in the operations and processes to make the system fool proof.

Assigning user nodes to various devices installed, handling allocation and protection of user rights, as per company’s policies.

Extending high-end technical support to users in the Network.

Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software.

Ensuring high customer satisfaction levels through prompt redresses of their problems.

Work Experience:-

Organization: Wipro Infotech.

Client : Cairn India Ltd. (On shore) Location : NOC Cairn, Barmer (Rajasthan) Designation : Sr. Desktop Support Engineer Duration : 16 Marth May 2015 to till date

Organization: InTarvo Technologies Ltd. (TCS Project)

Client : Cairn India Ltd. (On shore) Location : NOC Cairn, Barmer (Rajasthan) Designation : Sr. Desktop Support Engineer Duration : 22 May 2012 to 30 April 2015

Organization: Dev Information Technology Pvt. Ltd. (Wipro InfoTech Project)

Client : Cairn India Ltd. (On shore) Location : NOC Cairn, Barmer (Rajasthan) Designation : Desktop support Engineer Duration : 21th May 2011 to 20th April 2012

Organization: Bhagwati Infotech.

Location : Udaipur (Rajasthan) Designation : Hardware & Technical Support.

Job & Responsibility:-

PCs, IP printers, Laptops, under my responsibility- all must be in working condition. Supporting for 500+ users.

Providing Technical support to internal staff that includes software installation, Patches updates and Troubleshooting of day to day problems and activities.

Handing & resolving out locations user’s problems through remote administration tools, DameWare & NetMeeting.

Resolves and closes incidents/service requests as per help desk procedures & allocated timelinesLog, Updating and resolving tickets time to time in BMC remedy IT service management. 

Communicates with client regarding incident progress

Developments in IT Infrastructure at RIG site & New operation, project site and apply it to company's network as per the organization's needs

Configure and troubleshoot all types related problem in outlook

Software and Application installation and managing.

Maintaining and Managing Network printers.

Blackberry configuration and troubleshooting.

Configuration and troubleshoot of Alcatel IP Touch phones for client.

Ensures tickets are updated at all times until issues are resolved.

Liaises with clients, other SLB IT support groups and 3rd party providers when necessary.

Performs IMAC (Install, Move, Add and Change).

Coordinates with Service Desk for hardware repair.

Assists with SSO on IT security issues and virus elimination.

Send assessment reports from time to time to the seniors.

Advises junior members of the team.

Have to complete call with in SLA time.

RIG movements on Schedule basis.

Responsibility of doing work according to permit to work (PTW) system and active participation in job safety Analysis (JSA) process & review conclusions.

PROFESSIONAL Qualification:-

A+ (basic hardware), N+ (basic networking) successfully completed from IIHT Udaipur in 2009

MCSE, CCNA, RHCE successfully completed from IIHT Udaipur in 2009.

CCNA Certified in Feb 2016

Education Qualification:-

DEGREE YEAR OF PASSING SCHOOL/INSTITUTE

10th 2003 Rajasthan Board of Secondary Education

12th 2005Rajasthan Board of Secondary Education

B.A 2008 Mohan Lala Sukhadiya University, Udaipur

PERSONAL DOSSIER

Name: Harish PatelDate of Birth: 19-09-1987Permanent Address: Patel wada, Ward No-7, Salumber.

Dis- Udaipur (Rajasthan)

Marital Status: MarriedLanguages Known: English, Hindi,Domicile: IndianGender Male