Resume Cox 1 1
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Brandon Casey 380 East Putnam Rd Putnam, CT 06260
Home: (401) 744-8751 [email protected]
• Lincoln Technical Institute graduate offering a strong academic background in IT combined with
excellent experience with computer repair, troubleshooting and networking. •Desktop repair/support, Networking, Help Desk experience and great customer service. •Consistently recognized for technical troubleshooting skills used to rapidly and cost -effectively resolve
challenging technical issues. •Consistently awarded for great customer service including employee of the monthly as well obtaining
gold status as a help desk support. • Quickly learn and master new technology; equally successful in both team and self-directed settings;
and proficient in a range of computer systems, languages, tools, and testing.
Education Lincoln Technical Institute, Lincoln RI
Classes completed: • Office Applications
• Customer Service and Help Desk Operations
• Networking Tools and Techniques
• Advanced PC Repair and Support
• Desktop Operating Systems Windows 7
• Microsoft Windows Server 2008 Active Directory
• Microsoft Windows 2008 Infrastructure
• Security +
• Servers, Routers and Switches
• Network Defense and Countermeasures
• Ethical Hacking and Network Defense
Technology Summary
• Certifications: Lincoln Tech Computer Networking and Security Certification, CompTIA A+, PC Pro,
Networking Pro, and Security Pro • Systems: Windows XP, Vista, 7, 8, and 10, Server 2008 and 2003, Active Directory, DOS, and Epic
• Awards: CVS Gold Help Desk Agent and Employee of the Month
Experience
CVS, Smithfield RI
Sr. Technical Support Representative
2014 - Present
- Documents problems, completes problem tickets and requests information in the support tools.
Maintains knowledge with accurate up-to-date information relating to current policies, procedures, and
troubleshooting techniques. Must effectively manage call workload.Provide superior customer support by
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analyzing, diagnosing and resolving problems and request within service level agreements.Required to
meet certification requirements and performance standards including: - Calls handled per shift. Schedule Adherence/Utilization. Average QA Score. 1st Call Resolution.