ARVIND KUMAR SHARMA E-MAIL: arvindsharma529@gmail.com MOBILE- + 7827486247

CAREER OBJECTIVE:

Senior level positions in Business Development, Customer Relation and Business Management with leading corporate. To work in a challenging and result oriented organisation, enhance my knowledge base and skill for future establishment with continual improvement of organisation.

PROFESSIONAL EXPERIENCE:

COMPANY PROFILE:

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India and has since evolved into an Integrated Communication Services Provider. Spectranet’s operations are strategically segmented into Enterprise and Home solutions. Our portfolio ranges from high-speed broadband to next-gen cloud-based services. Spectranet is an ISO 9001:2008 & ISO 27001 certified.

CAREER SYNOPSIS:

1. Sep. 2012 to Present: Account Manager SPECTRANET ISP ( Shyam Telecom Group ) New Delhi

Responsibilities:- Working a busy and high volume environment driving consistency and best practice across all the businesses & Responsible

for Billing & payment collection of broadband corporate customer and reducing its arrears by keeping accurate records and ensuring payments are received on time.

Managing entire Credit Control activities of Delhi NCR city. Master/Agency Customer: Manual billing & account Management. Microsoft Dynamics NAV Accounting & ERP Software: Proficient to work on Navision Software. Vendors/Third Party Billing & Payment management coordinating with finance team. Customer Relationship: Focus on dispute & provide alternate solution to the management.

Credit Control: follow-up for bed depts. Collection through calling, mailing & customer visit & ensuring that all the financial controls for the division are met and adhered to at all time.

Timely Process of Activation & Deactivation (churn) of existing Accounts, Mail ID Packages, Pricing changing. Dealing with Client regarding payment/TDS or account issues/ reconciliation.

Focus on total DSL Broadband Division collection as per provided Ageing Report by billing dept. To maintain balance sheet of Retail division and data management.

Achievements: Recently celebrated 4Cr target achievement party. Business Broadband (BBB) – Broadband new product for Enterprise customers: Taking care of all accounting

activities of New Product Promoted for Billing as well as accounting.

20 June 2011 - 10th May 201 2 : Collection Executive - Godrej &Boyce Mfg Co.Ltd. New Delhi

Job Profile Handling Entire Retail & Corporate Customer accounts of Delhi NCR. Billing & Payment Collection through mailing calling and customer visit. Maintain Customer Relationship. Proficient Work on MIS & BAAN Billing Software. Division: Prima - Tea, coffee & vending machines.

Achievements

Efficiently managed new corporate customer relation & accounting. Promoted for billing as well as accounting. Handling Entire Retail & Corporate Customer accounts of Delhi NCR. Billing & Payment Collection through mailing calling and customer visit. Maintain Customer Relationship. Proficient Work on MIS & BAAN Billing Software. Division: Prima - Tea, coffee & vending machines.

BANKING: HDFC BANK LTD. Sales Executive: 15 January 2011 - 15th Jun 2011

Responsibilities:New Customer acquisition, Document collection and verification, handle customer quarry, Maintaining Customer Relationship

Area: South Delhi.

KEY COMPETENCIES:

Able to manage complex Credit control Management processes and negotiations to a successful conclusion. Excellent verbal and written communication skills. Strong marketing orientation with the ability to develop strategies to edge out the competition. Constantly looking at way to improve performance, achieve set targets and build the company’s brand.

Professional Qualification:

M.B.A with Marketing + Finance from Global School of Business New Delhi affiliated to Bharthidasan University Tamilnadu in January 2011.

Post Graduate Programme in Planning and Entrepreneurship (PGPPE) in Specialization (Retail and Service Management) from Global School of Business New Delhi in Jan. 2011

Educational Qualification Passed Graduation B.Com from Avadh University Faizabad in 2007. Passed 12th from UP Board in 2004 Passed 10th from UP Board in 2002

DOEACC “O” Level Course (Diploma in Computer) IT tools & Application. – Passed out Programming through Visual Basic – passed out Internet & Web Design – passed out. Programming & Problem Solving through C language – Appear

Personal Information

Father’s Name: MR. Hari Prasad Sharma.DOB: 25th June 1986.Gender: Male.Marital Status Single.Nationality: Indian.Hobby: Music, Game, Acting.Mailing Address: H.No.84C c/o Mr Yes Pal Singh Mahella Mohalla Madan pur Khadar

Sarita Vihar New Delhi-110076.Permanent Address: Ayodhya, Faizabad Utter Pradesh-224001.

Reference: ____________________

Arvind Kumar Sharma

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