Anthony Franklin 915 Village Hills Drive

Nashville, TN 37217 Telephone: (202)-725-2032

Email: anthonymfranklin@gmail.com

Summary I am an Accounting graduate seeking a position that will allow me to

further cultivate my knowledge and skills in the Accounting and Finance field while applying them in a professional business setting.

Education Fisk University, Nashville, TN, 2009-2014

Bachelor of Science, May 2014

Major: Business Administration; Concentration: Accounting

Skills Various financial and accounting functions, including preparation of financial statements and general

ledger journal entries, and bank reconciliations. Ability to effectively communicate and work well with others in a professional setting. Proficient multi-tasker with keen attention to detail. Very fast and eager learner. Proficient in Microsoft Office suite with intermediate to advanced computer skills including QuickBooks

and Pivot Tables

Work Experience

Asurion August 2015-Current

Customer Support Technician – Premier Support Solutions

Provided a value added experience with outstanding customer service to customers while resolving issues related to their device(s).

Used knowledge based systems and other tools to deliver technical support solutions Assisted customers with device set up and device education Provided customers with logical trouble shooting to resolve operation issues Proactively find new technology trends and solutions for knowledge base system

Higher Achievement March 2015-May 2015

Achievement Coach

Supervised and managed a disciplined study hall of up to 15 scholars that has a positive culture and has scholars actively working three days a week on Mondays, Tuesdays and Thursdays, helping them to

prioritize daily assignments, along with setting realistic time-tables with prioritized task-lists for longer-term projects

Ensure that homework is completed by all scholars to a high degree of quality

Assist scholars in preparing for upcoming quizzes, tests, and projects and coach them to develop strong study skills

Support volunteer homework helpers in their work with scholars

Reinforce Higher Achievement’s philosophies and positive work culture

In some cases: serve as the liaison with and steward of the Study Buddy online math tutoring program or an alternate online tutoring program

Communicate with Families, Teachers and Staff

Place phone calls to scholars’ families as needed regarding performance in study hall

Support Higher Achievement staff with ideas and creative problem-solving support

Fisk University Office of Information Technology Services July 2012-April 2014Help Desk Attendant 2012-2014

Received calls, produced tickets, general troubleshooting, software and hardware removal and installation

Switchboard Operator Summer 2013

Received all calls to university main line, greeted callers in welcoming and respectful manner, answered questions and directed calls to appropriate departments and extensions

Contemporary Services Corporation Nashville August 2011-December 2013Event Staff

Provided various services for guests at sporting event, concert, and other entertainment venues including the red carpet at the 2012 Country Music Awards. Duties included greeting guests as they entered and exited, barrier crowd control, resolving complaints, ushering, elevator operation, and enforcement of venue specific policies and procedures

ACHIEVE Youth Triathlon Summer Camp Summer 2011Assistant Coach

Worked alongside official triathlon coaches to train a group of 15 and a group of 10 children ages 9 to 14 to complete a triathlon at the end of the program

Assisted in teaching kids to swim and ride bikes, and about the importance of nutrition and exercise

Levy Restaurants April 2011-August 2011Food Runner

Delivered orders of PNC Diamond club members to their seats in expeditious and courteous manner

Safeway Inc. March 2010-August 2010Courtesy Clerk

Bagged items, helped customers carry their items to cars and overall customer service, with occasional cash register and checkout duties. Also restocked and re-shelved items, and various clean up and maintenance duties

Extracurricular ExperienceEnactus/Students in Free Enterprise 2012-2014

Each One Teach One Program Co-Chair 2012-2013 Oversaw group of 7 individuals who helped teach one class of first graders and one class of second

graders at local Nashville school about different business principles

Helped the students organize and implement their own business venture involving marketing and selling homemade Easter baskets

Jefferson Street Development Initiative Co-Chair. 2013 Worked to develop North Nashville area, specifically Jefferson Street, through collaboration between

businesses, students, and other residents of the surrounding community

Honda Campus All-Star Challenge August 2013-April 2014

Club Co-Chair, Team Member 2013-2014

Along with other 3 team members brought our school its first ever National Championship in 21 years of participating

Increased club membership by 10 and increased overall campus awareness of the program