Joy M. Taylor253.861.1698

iamjoytaylor@gmail.comPROFILE____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Business professional with several years of executive, management, and administrative experience Talent for quickly mastering technology Excellence in motivating and leading team members to achieve company goals, as well as provide the highest

quality of performance and customer satisfaction Ability to adapt to an ever changing environment and remain composed under pressure Accustomed to handling sensitive confidential records and correspondence Demonstrated history of meeting as well as exceeding company goals and expectations Excellent organization and problem solving Outstanding customer service, written and verbal communication skills with a wide range of business partners

PROFESSIONAL EXPERIENCE____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Managing Director - Current (10+ years)Ophthalmic Consultants Northwest, Seattle WA

Direct all front and back-end operations insuring the highest level of customer service and performance Consistently evaluate overall client experiences and satisfaction to provide impeccable customer relations Develop and implement policies and procedures to ensure the team works together in reaching company goals and

objectives Facilitate onboarding of all new team members Manage all Human Resources and Accounting functions Evaluate coding procedures to ensure the highest level of reimbursement Produce time sensitive reports and correspondence Conduct complex calendar management, meeting and travel arrangements for company President and staff

Director of Operations – (2011-2012) Integrity Institute, Inc., Sun Valley ID (Start-Up)

Manage all meeting and travel arrangements for President and CEO Oversee project management of website and marketing Conduct review of employee and business expenses Conduct all executive and administrative tasks as needed for President and CEO as well as set up and maintain the

HQ office

Xbox QA Lead – (2010) VMC – Volt/Microsoft

Managed a team of 60+ software and hardware game test engineers Performed functionality testing, reporting general problems or issues with user interface, stability issues, game

mechanic issues, and game asset integrity.

SKILLS SUMMARY____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Executive Management MS Office proficient Accounting/BookkeepingProject Management Quality Assurance Human ResourcesStaff Management and Development Marketing/Social Media Public Relations

EDUCATION____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

University of Washington, Seattle WABA – Art

RESEARCH____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Gamification – University of Pennsylvania Studied the application of game elements and digital game design techniques in solving non-game problems

within corporate environments