Resume

Name : Roshan Lal SharmaFather’s Name : Ram Niwas SharmaDate of Birth : 21st March 1990Permanent Address : C/o Mr. Sunil Rajak,

Dr. Rajendra Prasad Path, Ward No.40, Near D.A.V School Road, Waidhan, Singrauli – 486886 (M.P.)

Present Address : House No.889/2, Venkatappa Building,Govind Shetty Palya, Konappanagrahara Electronic City Phase2,Bangalore-560100

Sex : MaleNationality : IndianLanguage Known : English & HindiReligion : HinduMarital Status : UnmarriedContact No. : +917406933666E-mail ID : lalroshan590@gmail.com

CAREER OBJECTIVE:

To use my skills, experience and adaptability to obtain a systems administration, troubleshooting position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

EDUCATIONAL QUALIFICATION:

Exam Passed Board/University Year of Passing

Percentage Division

B. Com APSU, Rewa (M.P.) 2011 64.25% 1st

PUC ISC Board, New Delhi 2008 58.2% 2nd

SSLC ICSE Board, New Delhi 2006 51% 2nd

TECHNICAL QUALIFICATION:

14 months Diploma in Computer Hardware and Networking & Security System from IACM SMART LEARN LTD., Waidhan, MASTER CONNECT Certified with an aggregate of 70%.

TECHNICAL SKILLS:

Networking Protocols-TCP/IP, DNS, DHCP, SMTP, POP3. Operating System- DOS, Windows XP,Windows7, Server 2008 Programming Language Known- BLUEJ JAVA, TURBO C++, HTML Other Skills-Microsoft Office, Outlook Interest-Troubleshooting PC, Network configuration, Remote Desktop

Support, System Administration, Data Centre Operations Management.

HOBBIES:Drawing, cycling, running marathons and framing technical blogs.

KEY SKILLS:

Installation, configuration of Operating System and application software support.

Providing Computer Hardware & Networking related technical support and Troubleshooting.

Periodical up gradation of latest patches, release versions of software’s Call logging and online remote support Vendor co-ordination during higher level/critical level support, AMC’s &

assisting in procurement of spares etc. Inventory maintenance management (Hardware/media/printer

consumables/cables for LAN etc, spare management). Call Logging, Online remote technical support, mail support, Reporting

and Documentation as per the prescribed process.  Managing and configuring Windows Server 2003 Active

Directory Services Environment and DHCP administration.

INTERPERSONAL SKILLS:

Good communication skills & leadership qualities. Open to new technologies & quick learner. Vibrant, energetic & optimistic outlook. Can be molded to fit into any position.

ACADEMIC EXCELLENCE:

Participated in Nirbhaya Midnight Marathon (42 Kilometers) in April 2016.

Participated in Air India Chronicle Rank Award Contest 2008-09 and ranked 1st in the District Level located in Singrauli District at Madhya Pradesh.

Participated in State Level Environmental Awareness Examination 2003, Co-Sponsored by Ministry of Environment & Forest Government of India and was awarded with Grade Rank “A”.

WORKING EXPERIENCE:

Worked in Fidelity National Financial, Electronic City Phase-II, Bangalore as Process Analyst from December 2011 to March 2013.Managing Information Management Systems and providing information to the US clients regarding US Mortgage Process via E-mail Support.

Worked in Nirmal Infotech Private Limited, Bangalore as Desktop Support Engineer from October 2013 till to July 2015.Providing onsite technical support and remote support to the clients regarding troubleshooting, installation and up gradation of all types of hardware and networking components.

Worked in Sutherland Global Services, Chennai as Senior Consultant from October 2015 to January 2016My job role is to provide remote technical support for US clients regarding Windows Operating System (Windows 7, 8 & 10) and MS-Office.

DECLARATION:I hereby declare that all the above given information are true and correct to the best of my knowledge.

PLACE: BANGALORE (ROSHAN LAL SHARMA)DATE: Signature