Deepak Saini

Mobile: (91-9252688567) E-Mail: deepaksainijpr@yahoo.com

I am looking for a position in a result-oriented organization where my experience and skill could be Utilized towards continuous growth and advancement and also provide opportunity to learn new assignment.

SYNOPSIS

Detail-Oriented, efficient and organised professional with extensive experience in operational systems. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Resourceful in the completion of projects, effective at multi-tasking. Proficient in dealing with operational, tam handling, branch compliance and admin related work and

providing support to sales team for achieve the common goal of branch Sound understanding of MS Office Tools

Areas of Exposure

Operation & Customer service Having good experience in insurance sector as operation customer service profile and processing the application with

error free for smooth functionally. Dealing day to day operation activity and customer services query in branch and responsible fro resolve the customer

query in within defined timeline of organization. Daily reconciliation of banking and finance activities and resolve the customer pending queries and complains.

Admin & Sales support Identifying and maintain the relationship with local branch vendor for fulfilled the branch requirement as required. Sales Training and development in term of operational process providing the updating learning for smooth

functioning of operational activity. Coordinate with sales team and giving suggestion and support for improvement in their role as required.

Compliance and team handling Dealing with internal audit in branch and handling the branch issue and compliance in term of HR and customer. Resolving the customer query complaint in term of claim & Operational issue to ensuring customer satisfaction by

achieving delivery & service quality norms.

PROFESSIONAL EXPERIENCE

Feb’09-Till Now Apollo Munich Health Insurance Com. Ltd, Operation Executive

Working as an Operation Executive –with Apollo Munich Health Insurance Company Limited at Jaipur. Responsible for Operational and branch compliance

Team Building & Development: handling the 5+ Team size in branch and responsible for their productivityAnd accuracy in term of operational activity and supervision of their work and guide them for achieve goal.

Responsible for claim status for customer and follow with HO for settlement within TAT. Responsible for local branch vendor in term of their services and payment. Responsible for processing the application error free and smoothly within defined TAT of organization . Responsible for branch issue and compliance of customer. Responsible from sales training in term of operational process passing the information for new product

operational processing and any changes and updation. Responsible for Banking, maintain the petty cash and reconciliation in day to day operation activity to avoid

the finance issues. Coordinating with sales team and support provided to achieve the common branch goal.

Feb 08-Feb’09 Bajaj Allianz General Insurance Co Ltd, Operation Executive

Processing the application with error free for smooth processing. Handling the customer query and compliant. Coordinate with HO for processing application and resolve the pendency Coordinate with HO for processing the agent license issuance within timeline. Coordinate with sales team for resolve pendency in application for processing. Coordinate with sales team and support provided for common branch goal.

ACHIEVEMENTS

I uploaded in branch for achieving the highest score in tern accuracy and nil compliance issue Awarded for long time servicing in branch without nil compliance issue and smooth functioning

IT SKILLS Operating SystemSoftware : MS-Office (MS Word, MS Excel, MS Power Point, and MS Access) & Internet. ACADEMIC CREDENTIALS BBA – Apex Institute of Management and Science 2007. MBA - Maharishi Dayanand University (Open universe- MDU) 2014. PERSONAL DETAILS

Date of Birth : 23th Apr,1986Current Address : P.No.Y-117 80 Feet Road Mahaveer Nagar Sanganer Jaipur (302029)Father’s Name : Mr. Ram Swaroop SainiMother’s Name : Mrs. Manohar DeviMarital Status : Married Religion : HinduNationality : Indian

DECLARATION: - I hereby assure that the above provided information is true up to best of my knowledge & I bear responsibility for its correctness.

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Date...Place... (Deepak Saini)