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SHANA NELSON 12043 White Cord Way, Columbia, MD 21044 410-794-6586 (mobile) [email protected] Education Randolph College, May 2015 Bachelor of Arts in Biology Howard Community College Public Health/ Social Sciences Anne Arundel Community College General Education Experiences Administrative Assistant, April, 2016 – Present Howard Community College – Columbia, MD Provide administrative support to all departments of the organization. Office support responsibilities Prioritize specialized assigned tasks while Manage routine day-to-day operations in a dynamic, demanding atmosphere. Work both collaboratively and independently Sales Associate, November, 2015 – August, 2016 Vera Bradley – Columbia, MD Engage the customer through conversation to determine needs Handle returns/complaints graciously and effectively Provide product knowledge to customers through the features, values and benefits of each product Strive to achieve individual sales plan Ensure the store is neat, clean and organized throughout each business day Administrative Assistant, June, 2015 to September, 2015 Connections Academy – Columbia, MD Made photocopies of correspondence, documents, and other printed matter. Maintain the daily workflow of the enrollment documents Verified student documents for efficiency
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SHANA NELSON12043 White Cord Way, Columbia, MD 21044 410-794-6586 (mobile)[email protected]
EducationRandolph College, May 2015Bachelor of Arts in Biology
Howard Community CollegePublic Health/ Social Sciences
Anne Arundel Community CollegeGeneral EducationExperiencesAdministrative Assistant, April, 2016 – PresentHoward Community College – Columbia, MD
Provide administrative support to all departments of the organization. Office support responsibilities Prioritize specialized assigned tasks while Manage routine day-to-day operations in a dynamic, demanding atmosphere. Work both collaboratively and independently
Sales Associate, November, 2015 – August, 2016Vera Bradley – Columbia, MD
Engage the customer through conversation to determine needs Handle returns/complaints graciously and effectively Provide product knowledge to customers through the features, values and benefits of each
product Strive to achieve individual sales plan Ensure the store is neat, clean and organized throughout each business day
Administrative Assistant, June, 2015 to September, 2015Connections Academy – Columbia, MD
Made photocopies of correspondence, documents, and other printed matter. Maintain the daily workflow of the enrollment documents Verified student documents for efficiency Assist with research and entering data with records request process for students newly
enrolled.Resident Assistant, May, 2012 to May, 2015Randolph College – Lynchburg, VA
Direct and participate in on- and off-campus recreational activities for residents Administer, coordinate, or recommend disciplinary and corrective actions. Compile student information used to prepare required reports. Counsel students in the handling of personal issues Collaborate with counselors to develop counseling programs that address the needs of
students.Assistant Manager, November, 2011 to April, 2013
Randolph College – Lynchburg, VA Use computers for various software applications Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, Record and maintain documents Prepare and mail documents
Skills Customer and Personal Service Time Management Administration and Management Attention to Detail Organized Personnel and Human Resources Science Research Public Speaking
References1. Maliya Jackson
2. Dr. Kristen [email protected]
3. Ann [email protected]
4. Malena [email protected]
