Gregory C. MoodyHavertown, PA 19083 ▪ gregorycmoody@gmail.com ▪ 610.212.6359

PROFILE

Action oriented team player consistently achieving business goals in collections, customer retention, loan processing, and audit. Energetic, results-focused driver resolving issues as they surface using business experience and leadership skills derived from broad experience working in the banking industry. Clear, precise communicator possessing strong written, listening, and verbal communication skills. Continuous learner, thriving on developing and maintaining technical skills knowledge -- e.g., its risk, security, regulatory requirements, and documentation Highly organized, efficient leader ensuring motivated teams consistently produce at the highest level.

Consistently meet collection goals (quarterly delinquency reduction) by effectively and clearly communicating banks objectives and actually working beside staff in the trenches to achieve objectives

Utilizing great time management skills and with no supervision, successfully prepared large volumes of mortgage packages for internal and external customers

Strong aptitude to obtain and retain (any) information that is vital for an organization’s daily success

WORK EXPERIENCE

WALMART, West Norriton, PA

Title, Assistant Manager January 2014 – PresentDuties include motivating and mentoring a diversified staff with various job skill levels; gathering and interpreting report data, and intensely servicing a broad customer base on a daily basis. WELLS FARGO BANK, Philadelphia, PA

Title, Senior Client Servicing Specialist, Centralized Credit Services, Business Banking Support Group 2009-2013 Philadelphia staff of five (one of three sites) renewed existing customers by collecting, analyzing, and inputting financial information into systems prior to being underwritten. Worked closely with internal and external customers to renew expiring commercial loans. Title, BCS Senior Servicing Specialist, Portfolio Management (Servicing) 2007-2009One of two sites, this Philadelphia staff of eight was responsible for creating and processing a high volume of various loan documents for internal and external customers.

Title, Business Credit Specialist, Business Credit Solutions 2001-2007Philadelphia staff of eight (one of three sites) whose primary function was collection, analyzing, and inputting financial information into systems prior to being underwritten for renewal.

Title, Special Assets Representative III, Consumer Collections 1999-2001Aggressively worked, then prepared and referred real estate accounts to the Bank’s outside counsel for legal proceedings whenever an amicable arrangement could not be reached.

Title, Agency Auditor, Recovery Department, Consumer Recovery (Risk Advocate) 1998-1999Conducted on-site auditing of accounts placed with primary, secondary and tertiary agencies. Provided periodic reviews and critiques of the vendors and attorneys performances, enabling bank to accurately assess their recovery efforts and to provide recommendations where deficiencies existed.

Title, Senior Recovery Representative 1996-1998Assessed the bank’s exposure risk on severely delinquent consumer accounts and subsequently placed the facilities with outside attorneys/agencies. Worked very closely with the outside representatives to ensure that our accounts were being worked feverishly in addition to reasserting that federal regulations (FDCPA) and banking guidelines were adhered to. The bank’s (good) public image remained paramount

Page 2 gregorycmoody@gmail.com Gregory C. Moody

Title, Collection Supervisor 1992-1996Managed and supervised 35 personnel (at 30 - 90 day delinquency stages), operated power dialing system. During a quarter, successfully reduced delinquency by 66% at 30days, 70% at 60 days and 75% at 90days

Title, Debt Recovery Specialist 1991-1992Credit Card, Prime Equity Lines, Home Owners Credit Lines, Home Equity Lines.

HAYT, HAYT & LANDAU, Philadelphia, PACollection Law firm that used legal remedies for plaintiffs (Municipalities, Retail, Banking etc.) such as litigation and execution of judgments (levies, sheriff sales, wage garnishments, etc.) for redress.Title, Legal Recovery Agent Conducted legal collections of City of Philadelphia municipal debts (code enforcement violations) by executing judgments against debtors

AMERICAN CREDITORS BUREAU, Narberth, PAPrimary function was consumer debt recovery for major retail and banking credit cardsTitle, Unit ManagerSupervised collection staff of five that worked major credit card portfolios.

EDUCATIONBachelor of Arts, Communications Temple University, Philadelphia, PA

Internship with the Department of Energy

ORGANIZATIONS, TEAM COMMITTEES, AWARDSEmployee Appreciation Team Committee, SUGGESTION Team CommitteeRecipient of Sterling Awards (Team player), Quantum Award nomination (Customer Service, Team Player Excellence) WELLS FARGO Volunteers – Philabundance (feeding the homeless)

TECHNOLOGY and SYSTEMSProficient in Windows and Microsoft Office based applications including Word, PowerPoint, Excel and Windows 7. Ability to navigate and work in various banking systems and databases.