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[email protected] Spencer B. Austin (251) 533-8336 EDUCATION Candidate for Bachelor of Science in Commerce & Business Administration, The University of Alabama Graduation Date: May, 2016 GPA: 3.5/4.0 Major: Management Information Systems Specialization: Business Information Technology EXPERIENCE June, 2016 – Present August, 2015 – December, 2015 January, 2015 – May, 2015 Solutions Development Associate, Ascension Information Services – Birmingham, AL Goal: Ascension Information Services is one of the nation’s largest healthcare information technology services organizations. AIS provides Ascension and its subsidiaries (globally recognized health care systems) low-cost, high- value IT infrastructure and software application services Value: By providing these services, I was able to support rapid and effective clinical decision making, improve efficiency and care transitions, foster information sharing across the continuum of care, and make knowledge and data actionable, leading to improved patient outcomes. My Contribution: Manage Service Catalogue for application requests by recognizing tasks/incidents and providing/ documenting timely solutions based on impact Create and maintain SQL reports for vendors and hospital associates Manage department-wide applications for hospital financial management and employee access System Analyst, ServiceMaster – MIS Capstone, Tuscaloosa, AL Goal: To create a dashboard within Pentaho to display customer data and locations in forms of interactive reports and geological maps. Value: By creating these reports for ServiceMaster, we were able to pinpoint high areas of customer traffic and retention for ServiceMaster’s marketing team. My Contribution: Wrote SQL queries in Pentaho to group and display customer information for different areas Analyzed and addressed discrepancies in ServiceMaster’s customer data with development team Team Developer, University of Alabama MIS Program, Tuscaloosa, AL Goal: To build a web-based application for managing employee work hours using ASP.Net Value: By building this application we were able to simplify and expedite the management and tracking of employee work hours and activities My Contribution: Created an automated check-in ability for users that saved time and increased worker productivity Generated authorization for users who were either managers or employees Completed systems test to check for bugs or errors, making changes where necessary March, 2014 – April, 2014 Project Manager, University of Alabama MIS Program, Tuscaloosa, AL Goal: To develop an overall methodology for creating a website that allowed users to register for a charity golf tournament. Value: By using my role as project manager, I was able to delegate tasks between team members to ensure a high quality product that was completed on time. My Contribution: Scheduled weekly meetings with team members and the client to ensure everyone was updated as we progressed through our project methodology Gathered website specifications and requirements based upon client feedback Settled any team problems, and published our finished project, which was a charitable golf tournament for our client February, 2014 – March, 2014 Business Analyst, University of Alabama MIS Program, Tuscaloosa, AL Goal: To design an automatic insurance claim feature for General Motors new OnStar 4G LTE Infotainment System that would register an accident immediately after it occurred. Value: By designing an innovative insurance application, General Motors can expedite the insurance process for its vehicles increasing customer happiness and company profit. Researched and verified business requirements for filing an insurance claim Scheduled team meetings and delegated responsibilities to keep project progression on time Designed and planned distribution channels for our prototype so profit could be maximized TECHNICAL EXPERIENCE Languages: Microsoft SQL, C#, C++, HTML, CSS, JQuery Frameworks: .NET, ASP.NET MVC Operating Environments: MS Windows 7, 8, Vista, MAC OSX Business Tools: Visual Studios, Microsoft SQL Studio, QREPro, STAR, SharePoint, OneNote, Trello, Microsoft Office Suite, FileZilla, MOVEit
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[email protected] Spencer B. Austin (251) 533-8336
EDUCATION
Candidate for Bachelor of Science in Commerce & Business Administration, The University of Alabama
Graduation Date: May, 2016 GPA: 3.5/4.0
Major: Management Information Systems
Specialization: Business Information Technology
EXPERIENCE
June, 2016 –
Present
August, 2015 –
December, 2015
January, 2015 –
May, 2015
Solutions Development Associate, Ascension Information Services – Birmingham, AL
Goal: Ascension Information Services is one of the nation’s largest healthcare information technology services
organizations. AIS provides Ascension and its subsidiaries (globally recognized health care systems) low-cost, high-
value IT infrastructure and software application services
Value: By providing these services, I was able to support rapid and effective clinical decision making, improve
efficiency and care transitions, foster information sharing across the continuum of care, and make knowledge and data
actionable, leading to improved patient outcomes.
My Contribution:
Manage Service Catalogue for application requests by recognizing tasks/incidents and providing/
documenting timely solutions based on impact
Create and maintain SQL reports for vendors and hospital associates
Manage department-wide applications for hospital financial management and employee access
System Analyst, ServiceMaster – MIS Capstone, Tuscaloosa, AL
Goal: To create a dashboard within Pentaho to display customer data and locations in forms of interactive reports and
geological maps.
Value: By creating these reports for ServiceMaster, we were able to pinpoint high areas of customer traffic and
retention for ServiceMaster’s marketing team.
My Contribution:
Wrote SQL queries in Pentaho to group and display customer information for different areas
Analyzed and addressed discrepancies in ServiceMaster’s customer data with development team
Team Developer, University of Alabama MIS Program, Tuscaloosa, AL
Goal: To build a web-based application for managing employee work hours using ASP.Net
Value: By building this application we were able to simplify and expedite the management and tracking of employee
work hours and activities
My Contribution:
Created an automated check-in ability for users that saved time and increased worker productivity
Generated authorization for users who were either managers or employees
Completed systems test to check for bugs or errors, making changes where necessary
March, 2014 –
April, 2014
Project Manager, University of Alabama MIS Program, Tuscaloosa, AL
Goal: To develop an overall methodology for creating a website that allowed users to register for a charity golf
tournament.
Value: By using my role as project manager, I was able to delegate tasks between team members to ensure a high
quality product that was completed on time.
My Contribution:
Scheduled weekly meetings with team members and the client to ensure everyone was updated as we
progressed through our project methodology
Gathered website specifications and requirements based upon client feedback
Settled any team problems, and published our finished project, which was a charitable golf tournament for
our client
February, 2014 –
March, 2014
Business Analyst, University of Alabama MIS Program, Tuscaloosa, AL
Goal: To design an automatic insurance claim feature for General Motors new OnStar 4G LTE Infotainment System
that would register an accident immediately after it occurred.
Value: By designing an innovative insurance application, General Motors can expedite the insurance process for its
vehicles increasing customer happiness and company profit.
Researched and verified business requirements for filing an insurance claim
Scheduled team meetings and delegated responsibilities to keep project progression on time
Designed and planned distribution channels for our prototype so profit could be maximized
TECHNICAL
EXPERIENCE
Languages: Microsoft SQL, C#, C++, HTML, CSS, JQuery
Frameworks: .NET, ASP.NET MVC
Operating Environments: MS Windows 7, 8, Vista, MAC OSX
Business Tools: Visual Studios, Microsoft SQL Studio, QREPro, STAR, SharePoint, OneNote, Trello, Microsoft
Office Suite, FileZilla, MOVEit
Certifications: ITIL
HONORS AND
ACTIVITIES
Organization: Activities:
AIMS & ITS 2013 – 2016 Clearwaters UA
Theta Chi Fraternity 2011 – 2015
MIS Honors
Dean’s List 2015-2016
Walk out of Darkness
