VIVEK KUMAR THAKURContact No.: +91-9871614501 || E-Mail: vivekthakur0@gmail.com

Tourism and MICE : Operations, Execution, Sales, Business Development

Contracting with Hotels, AirlinesTransport & Ground Logistics

Industry: Travel & Tourism, Events, Conference, PCO, DMC and MICE Segments

SUMMARY à Over 8 year’s rich experience in the Media , Travel & Tourism industry in the areas of Strategy

Planning, Operations, Business Development and Sales & Marketing across PCO, DMC, MICE and travel & tourism industry.

à Certified Professional Conference Organizer with diverse experience across Media, Medical / Doctors Conferences, MICE, Destination Management Company (DMC), executing events and conferences.

à A keen planner, strategist and implementer with deftness in devising and implementing strategies for successful development and management of operations.

à Deft in handling and seamlessly resolving all customer issues. Monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.

à An effective communicator with honed leadership, team building, analytical and problem-solving skills. Experience of working in cross-cultural and multi-lingual environments.

KNOWLEDGE SPHEREProfit Centre Operations Hotel Contracting Sales & Marketing / Business Development Travel Sales & Consultation Event Planning & Management Medical Conference Operation Management Business Tie Ups & Negotiations Revenue Management

ORGANISATION EXPERIENCECox and Kings Ltd,New Delhi August ‘14 OnwardsTeam Leader – Event Sales and Operations

à Responsible for the regular reviews and achievement of the business plan by managing budgets and

financial plan.à Expanding the division’s market penetration to include new categories of the clients and regions.

Looking after Operations, execution contracting, sales and marketing including pricing, promotion brand building and profile.

à Improvising results by anticipating market changes, adding values to customer and company’s image. à Developing managerial talent, groom managers to independently handle a specific function within the

department and lead by example in maintaining service standard. à Understanding ultimate financial responsibilities for the division, including payment receivables and

payables as per company norms.à Establishing and managing the commercial/ procurement function including vendor selection and

negotiations and developing and maintaining vendor relationships.à Negotiating, establishing and managing range of supply models including partnering with hotels,

transport & airlines.à Ensuring the highest customer satisfaction – including internal customers and end client. à Responsible to arrange all artists for Conference and Event.

Project Executed

à Mankind event 2014,Pune and Amritsar à Jaypee event 2014,Agraà Kyocera Dealer Meet 2014,Goa à Blasure Swisslube 2015,Agraà SAS 2015,Udaipur à Kyocera Dealer Meet 2015,Gurgaon (Manesar)à Birla White 2015,Kochi à AGL Tiles 2015, Gurgaon(Manesar)à Coke 2015,Goa à CNK Road Show 2015 , Surat, Faridabad,Gurgaon

Client Handling: à Intex, Canara HSBC Oriental Bank of Commerce , Bayer Crops India Pvt Ltd, Kyocera Documents

Solutions India Pvt Ltd, Zimmer India Pvt Ltd, Shree Cements, Elets TechnoMedia Pvt Ltd,Lava, ,Fujifilm, Blasure Swisslube , Cargil India Pvt Ltd, Blasure Swisslube etc

Highlightsà Singlehandedly managed events covering operation, planning, conceptualization, client satisfaction,

travel, transport, accommodation and client servicing.

CyberMedia (India) Ltd,Gurgaon (Sept’ 2011-August 2014) Asst. Manager – Sales and Operations

à Handled the entire Operations across India for DQWeek and DQChannels. à Directed efforts towards managing Budget preparationà Engaged in Negotiations Vendors & Suppliers for finalization of the venue for event.à Solutions base selling ( Print,Event,Online) for high value clients.à Generate new leads and managing existing accounts.à Preparation of presentations commercial negotiations, order finalization.à Ensured the overall target accomplishments, Coordinate with technical team on deliverablesà Responsible to increase the customer base and build strong relationship with the customer.à Performed tasks in coordination with Vendors for AV / Signages / Exhibition Stalls / Ushers.à Ensured prompt response to the queries pertaining to registration.à Arranged transportation and Accommodation for Delegates or Participantsà Facilitated support to the marketing managers in coordination with the outside tasksà Handled the Key task of developing website, generating promotion content and later on assessing the

same.à Looked after the mailing of announcement & information brochure of the conference in order to create

awareness.

Projects executedà E-Revolutions 2011,Chandigarh à HP SMB Series 2011,Kolkataà DQ Awards 2011,Delhi à Greenpeace Event 2012,Delhià CEO Conclave 2012,New Delhi à Mahindra World City Event 2012,Gurgaonà PCQuest SMB Series 2012,Ludhiana à DQWeek Awards

2012( Mumbai,Delhi,Kolkata,Bangalore)à SP Summit 2013,Puri à CyberPower Product Launch 2013,Kolkata and Mumbaià NXTGen 10 Cities Customised event à SP Summit 2014,TrivendrumClient Handled:à Intex, Kyocera Document Solutions India Pvt Ltd, CTDI, Leading Edge Communication Pvt Ltd, Sterling

Infoways, Lava, Fortune Marketing Pvt Ltd, Zyxel etc

Highlights:• Accredited with Best Performer Award for DQ Week & DQChannel in 2013 for controlling DQWeek

Tech Caravan expenses in an innovative manner and ensuring SP Summit expenses are kept under tight control??

• Functioned as the single person and handled the event for DQ Week & DQ Channel• Single person and handled the event from start to finish, which includes, planning, onsite

management, vendor coordination, NOC’s & permissions, etc.

Conference & Incentives Management India Pvt. Ltd., Gurgaon Nov’ 10 – August 2011 Senior Executive (Operations Department)

Project Executed

AICOG 2011, Hyderabad

Highlights:• Single handed arranged the Conference or event for CIM• Handled, Scientific management, Delegate Registration, National & International Faculty registration(10000

delegates) ,Accommodation, Transportation, PCO & DMC functions

Integrated Conference and Event Management (ICE), Mar’09 – Nov’10New Delhi as Senior Executive (Operations Department)

Project Executed

AICOG,2010,GuwahatiCII,2010,DelhiRajAoicon 2010,SikarACRISCON 2010,Jaipur

Highlights:• Holds the distinction of receiving an appreciation for AICOG -Guwahati (Medical Conference)• Single handed arranged the event for ICE• Handled, scientific management, abstract management, delegate & faculty registration (approx 6000 Delegates),

PCO & DMC functions. • Distinction of receiving an appreciation from the organisers.

Bellset Entertainment Pvt. Ltd., New Delhi Apr’06 – Feb’09Senior Executive (Operations Department)

Key Result Areas:• Monitored the activities pertaining to BTL and ensured for their proper functioning• Looked after the appropriate arrangement for manpower• Handled the various NOCs & permissions for Conference, and Promotion • Accountable for the collection & compilation of data in order to ensure proper preparation of MIS report

Highlights:• Single handed arranged the event, conference and promotional activities.• Distinction of successfully handling India’s second biggest Medical Conference PEDICON 2008. Successfully

handled 8000 delegates. It includes, venue management, workshops, CME, Registration, PCO & DMC functions.

FREELANCE ASSIGNMENTS

Successfully completed the following assignments by serving as:o Promoter for Nokia Connect Van in Jharkhand o Sales Executive for Hindustan Times (English Edition) and Hindustan (Hindi Edition)o Reporter for local newspaper namely Uditvani

Efficiently carried out road show(s) for Zee TV – Hero Honda Cine Star Ki Khoj Acknowledged for working for All India Radio & imparted education to rural people and furthermore influenced

them to hear radio in order to receive suggestions from them in case they desired for any changes in programmes

ACADEMIC DETAILS

2006 Bachelor of Commerce in Mass Communication & Video Production from Karim City College, Jamshedpur

2003 XII from Jharkhand Intermediate Education Council2001 X from Jharkhand Secondary Examination Board PERSONAL DETAILS

Date of Birth: 1st June, 1986Permanent Address: I/122,2nd Floor, Near Lalita Park, Lakshminagar,New Delhi.Languages Known: English and Hindi