Results-BasedAccountability (RBA)

The Fiscal Policy

Studies Institute

Websitesraguide.org

resultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CUSTOMER POPULATIONSFor Programs – Services – Agencies and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Regions – Iwi

THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline

Benchmark

Target

Indicator Goal

Result

Objective

Outcome

Measure

Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic

Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesYour made up jargon here

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birth weight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it?

3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

= Customer Results

Popu

latio

nPe

rfor

man

ce

Children born healthy

Rate of low-birth weight babies Percent ready at K entry

Children ready for school

crime rate

Safe communities

air quality index

Clean Environment

unemployment rate

Prosperous Economy

INDICATOR

OUTCOME

PERFORMANCE MEASURE

Popu

latio

nPe

rfor

man

ce

= Customer Results

From Ends to Means

ENDS

MEANS

From Talk to ActionPo

pula

tion

Perf

orm

ance

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCEMEASURE

Customer result = EndsService delivery = Means

From Talk to Action

POPULATIONACCOUNTABILITY

For Whole Populations, Regions, Cities, Iwi.

Te Pu o Te Wheke Whānau Ora Outcomes Safe Whānau – whānau live in areas where they feel safe and secure. Healthy Whānau – whānau live in a healthy environment, live healthier

lifestyles and experience good health. Whānau will have access to appropriate services, rongoā, tōhunga and matekite and live in healthy homes.

Economically secure whānau – whānau improve economic security through employment, business ownership, increased income and home ownership. Whānau have access to improved education and participate in voluntary activities.

Culturally Connected Whānau – whānau are connected to Te Āo Māori through whakapapa connection, marae activities, wānanga and Ngāpuhi cultural events. Whānau take ownership of their whānau and hapū development.

Self Managing Whānau – whānau become self managing and reduce their dependency on the welfare system. Whānau take leadership roles and participate fully in decision making processes that affect them.

Te Ao Hou Whānau Ora Outcomes

Resilient, Knowledgeable, Nurtured, Engaged Whānau

He whānau mārohirohi, he whānau mōhio, he whānau toiora, he whānau mahi ngātahi

Community Outcomesfor Christchurch, NZ

● A Safe City

● A City of Inclusive and Diverse Communities

● A City of People who Value and Protect the Natural Environment

● A Well-Governed City

● A Prosperous City

● A Healthy City

● A City for Recreation, Fun and Creativity

● A City of Lifelong Learning

● An Attractive and Well-Designed City

New Zealand Kruidenbuurt Tilburg, Netherlands

Portsmouth, UK

Country Neighborhood

City

Leaking Roof(Results thinking in everyday life)

Experience

Measure

Story behind the baseline (causes)

Partners

What Works

Action Plan

Inches of WaterBASELINE

? Fixed

Not OK

Turning the Curve

Action Plan #2

Performance Accountability

For Services, Agencies and Service Systems

How much did we do?

Program Performance Measures

How welldid we do it?

Is anyonebetter off?

Quantity Quality

Effe

ct

Effo

rt

# %

How much did we do?

Drug/Alcohol Treatment Program

How well did we do it?

Is anyone better off?

Number ofpersonstreated

Unitcost of

treatment

Number of clientsoff of alcohol & drugs - at exit - 12 months after exit

Percent of clientsoff of alcohol & drugs - at exit - 12 months after exit

LR

UR

19

Manaaki House - WairoaPerformance Accountability

CLIENT POPULATION35 - 45 Clients (average of 39)

INDICATORSClients progress through recovery into healing (indicates reduced drug and alcohol use)Whānau remain connected Clients retain employmentClients improve coping skillsClient offending is reduced

KTV Consulting Ltd - Turning organisation passion into organisation performance

How much did we do? How well did we do it?# of clients who successfully complete 8 week program# of clients attending DD programme# of clients attending Justice programme# of clients who reduce justice reporting time from weekly to monthly (cost savings)# of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector)

% of whanau who complete the 8 week program % of clients who complete DD programme% of clients who complete Justice programme% of clients who reduce reporting time from weekly to monthly (cost savings) % of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector)

Is anyone better off?

# of clients completing programmes# clients reducing alcohol use# clients reducing drug use# clients reducing offending # clients who retain paid employment# of clients who remain with their whanau # of clients without relapse

% of clients completing programmes% clients reducing alcohol use% clients reducing drug use% clients reducing offending % of clients who retain paid employment% of clients who remain with their whanau% of clients without relapse

IndicatorClients retain employment

IndicatorWhānau Stay Together

IndicatorClient Relapse Rate

How Population

&Performance Accountability

FIT TOGETHER

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

HBDHB Outcomes

3. More Participation and Independence

•Healthy Life Expectancy

•Rate of sickness beneficiaries

• Employment rate

CUSTOMERRESULTS

# ofClients

% clients completing

program

# Clients retaining

employment

% Clients retaining

employment

PERFORMANCE ACCOUNTABILITYManaaki House

- Dave Barry

Never be afraid to try something new. Remember that a lone amateur

built the Ark.

A large group of professionals built the Titanic.

Acknowledgements• Mark Friedman – Fiscal Policies Institute• Te Pū o Te Wheke Whānau Ora Collective• Te Ao Hou Whānau Ora Collective• Manaaki House – Wairoa• Hawkes Bay District Health Board

THANK YOU !

The Fiscal Policy

Studies Institute