Results based accountability 101 20 min Australia, NSW (2007)
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Transcript of Results based accountability 101 20 min Australia, NSW (2007)
ResultsAccountability
The Fiscal Policy Studies InstituteSanta Fe, New Mexico
Websitesraguide.org
resultsaccountability.com
Book - DVD Ordersamazon.com
resultsleadership.org
Results Based Accountabilityis made up of two parts:
Performance Accountabilityabout the well-being of
CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems
Population Accountabilityabout the well-being of
WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations
THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline
Benchmark
Target
Indicator Goal
Result
Objective
Outcome
Measure
Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic
Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesYour made up jargon here
DEFINITIONS
Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy
Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate
1. How much did we do? 2. How well did we do it?
3. Is anyone better off?
RESULT or OUTCOME
INDICATOR or BENCHMARK
PERFORMANCE MEASURE
A condition of well-being for children, adults, families or communities.
A measure which helps quantify the achievement of a result.
A measure of how well a program, agency or service system is working. Three types:
= Customer Results
Popu
latio
nPe
rfor
man
ce
Children born healthy
Rate of low-birthweight babies Percent ready at K entry
Children ready for school
crime rate
Safe communities
air quality index
Clean Environment
unemployment rate
Prosperous Economy
INDICATOR
RESULT
PERFORMANCE MEASURE
Popu
latio
nPe
rfor
man
ce
= Customer Results
From Ends to Means
ENDS
MEANS
From Talk to ActionPo
pula
tion
Perf
orm
ance
RESULT or OUTCOME
INDICATOR or BENCHMARK
PERFORMANCEMEASURE
Customer result = EndsService delivery = Means
From Talk to Action
POPULATIONACCOUNTABILITY
For Whole Populationsin a Geographic Area
Community Outcomesfor Christchurch, NZ
● A Safe City
● A City of Inclusive and Diverse Communities
● A City of People who Value and Protect the Natural Environment
● A Well-Governed City
● A Prosperous City
● A Healthy City
● A City for Recreation, Fund and Creativity
● A City of Lifelong Learning
● An Attractive and Well-Designed City
Every Child Matters – Children Act
Outcomes for Children and Young People
Being Healthy: enjoying good physical and mental health and living a healthy lifestyle.
Staying Safe: being protected from harm and neglect and growing up able to look after themselves.
Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood.
Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour.
Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.
Georgia Policy Councilfor Children and Families
RESULTS
● Healthy Children
● Children Ready for School
● Children Succeeding in School
● Strong Families
● Self Sufficient Families
Georgia
Lehigh Valley, PADayton, OH
Santa Cruz, CA
REP
OR
T C
ARD
S
New Zealand Kruidenbuurt Tilburg, Netherlands
Portsmouth, UK
Country Neighborhood
City
Leaking Roof(Results thinking in everyday life)
Experience
Measure
Story behind the baseline (causes)
Partners
What Works
Action Plan
Inches of WaterBASELINE
? Fixed
Not OK
Turning the Curve
Action Plan #2
Newcastle, UK
- 37%
Baltimore - the difference made
Facts:
3,878 Baltimore kindergarteners enrolled in 2004
40% ready; 1,567 children
13% increase; 504 more children ready in Baltimore
18% gap between Baltimore & State averages
Percentage of Kindergarten Students Assessed as Ready - Composite Scores
2002-2005
58
40
555249
2732
28
0
10
20
30
40
50
60
70
2002 2003 2004 2005
Pe
rce
nt
of
kin
de
rga
rtn
ers
Maryland
Baltimore City
B-LAP Launched
Performance Accountability
For Services, Agencies and Service Systems
How much did we do?
Program Performance Measures
How welldid we do it?
Is anyonebetter off?
Quantity Quality
Effe
ct
Effo
rt
# %
How much did we do?
Drug/Alcohol Treatment Program
How well did we do it?
Is anyone better off?
Number ofpersonstreated
Unitcost of
treatment
Number of clientsoff of alcohol & drugs - at exit - 12 months after exit
Percent of clientsoff of alcohol & drugs - at exit - 12 months after exit
How much did we do?
Home Visiting
How well did we do it?
Is anyone better off?
Quantity Quality
Effe
ct
E
ffort # of home
visits
% of homesvisited
Unit cost
% parents reading to their children x hrs/wk
% breast feeding to 18 months
% with substantiated CA/CN
# parents reading to their children
# breast feeding to 18 months
# with substantiated CA/CN
LR
UR
How Population
&Performance Accountability
FIT TOGETHER
Contributionrelationship
Alignmentof measures
Appropriateresponsibility
THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION ACCOUNTABILITY
Healthy Births Rate of low birth-weight babies
Stable Families Rate of child abuse and neglect
Children Ready for School Percent fully ready per K-entry assessment
CUSTOMERRESULTS
# ofwomenserved
%attendance
Unit cost
# low birth-weight births (for
participating women)
PERFORMANCE ACCOUNTABILITY
POPULATIONRESULTS
Pre-natal Nutrition Program
% low birth-weight births (for
participating women)
Every timeyou make a
presentation,
use atwo-partformat
Result: to which you contribute to most directly.
Indicators:
Story:
Partners:
What would it take?:
Your Role: within the larger strategy.
Population Accountability
Program:Performance measures:
Story:
Partners:
Action plan to get better:
Performance Accountability
Your Role
Contributionrelationship
Alignmentof measures
Appropriateresponsibility
THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION ACCOUNTABILITY
Healthy Births Rate of low birth-weight babies
Stable Families Rate of child abuse and neglect
Children Ready for School Percent fully ready per K-entry assessment
CUSTOMERRESULTS
# ofinvestigations
completed
% initiatedwithin 24 hrs
of report
# repeatAbuse/Neglect
% repeatAbuse/Neglect
PERFORMANCE ACCOUNTABILITYChild Welfare Program
POPULATIONRESULTS
Child Welfare Program
IN CLOSING
“If you do what you always did,
you will get what you always got.”
Kenneth W. JenkinsPresident, Yonkers NY NAACP
THANK YOU !
Websites
raguide.orgresultsaccountability.com
Book - DVD Ordersamazon.com
resultsleadership.org
Turn the CurveExercise
Fiscal Policy Studies InstituteSanta Fe, New Mexicowww.resultsaccountability.comwww.raguide.org
Creating a Working Baselinefrom Group Knowledge
Now
High School Graduation Rate
75% Not OK?
BackcastingForecasting
Turn the Curve Exercise: Program Performance
5 min: Starting Points - timekeeper and reporter - identify a program to work on - two hats (yours plus partner’s)
10 min: Performance measure baseline - choose 1 measure to work on – from the lower right quadrant - forecast (to 2010) – OK or not OK?
15 min: Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes
15 min: What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works
10 min: Report Convert notes to one page
Two pointers to action
Program: _______________Performance Measure
(Lay definition)PerformanceMeasureBaseline
Story behind the baseline --------------------------- --------------------------- (List as many as needed)
Partners --------------------------- --------------------------- (List as many as needed)
Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost
ONE PAGE Turn the Curve Report: Performance
SharpEdges
4. --------- Off the Wall
4. --------- Off the Wall
- Dave Barry
Never be afraid to try something new. Remember that a lone amateur
built the Ark.
A large group of professionals built the Titanic.