Restructuring

BUSINESS PROCESSES

IN MAINE

Business Transactions

• Contracts

• Metering

• Usage History

• Enrollments & Drops

• Billing, Collections & Payments

• Budgets

• Terms & Conditions

Standard Contracts

T&D and CEPT&D and CEP

T&D and SOPT&D and SOP

Main Contract Provisions

o Provider’s Responsibilities

o T&D Services and Responsibilities

o Consolidated Utility Billing

o Transaction Processing

o Customer Service

o Load Estimating and Reporting

o Additional Services

o Fees, Billing & Payment for T&D Services

o Delivery Point

Exhibits

Exhibit A: Provisions for T&D specific operations & services

Exhibit B:

CEP's specific business information

Exhibit C:

List of laws, MPUC rules, ISO & FERC requirements, etc.

which are referred to as “Precepts” in the contract

Exhibit D:

Supplier option to directly collect amounts it is owed by its

customers for past due balances

Metering

Standard Meter Installation:

o T&D determines the meter type.

o T&D is responsible for the installation, maintenance & meter

reading.

o AMI Meters used for load settlement, roughly 8,000 legacy meters

Non-Standard Meter Installation:o CEP pays incremental costs

o CEP’s additional metering must be installed on the customer’s

side of the T&D metering

o T&D meter data must be used for supplier billing

Meter Reading

• T&D meter reads are used for bill calc & load estimations

for settlement.

• T&D sends CEP usage within 5 business days of read date.

• Estimated meter readings may be used.

Customer Usage History

• CEP is responsible for obtaining customer authorization.

• Monthly data:• 12 months of kWh usage• maximum monthly demands

• EDI 867 format

• Hourly data: FTP, e-mail or web-based

• Fees in T&C’s

Enrollments

• CEP sends customer terms of service.

• Customer allowed 5-day rescission period per Chapter 305

Sec. C.

• CEP sends EDI enrollment at least 2 business days prior to

next scheduled meter read date.

• 1 enrollment per account number.

• Enrollment is effective one day after the next actual read

date.

• CMP cannot unwind an enrollment, once it is sent in by a

Supplier.

Metering & Billing 799

Enrollment Dates

Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7

7 8 9 10 11 12 13

14 15 16 17 18 19 20

Send terms

Rescission ends

Customer read date

Enrollment will be effective on 18th

Enrollment will be effective beginning of next month’s cycle

Enrollment Dates

• First enrollment received by T&D will be honored.

• Additional enrollments received in bill period will be

rejected.

• All enrollments take effect on cycle. No off cycle

enrollments.

Metering & Billing 799

Multiple Enrollments

Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7

7 8 9 10 11 12 13

14 15 16 17 18 19 20

CEP Red

Customer read date

CEP Bluerejected

CEP Pinkrejected

CEP Whiterejected CEP Pink

re-sent & accepted for next read date

Enrollment will be effective on 18th

Cancellation DatesCustomer “Drops”

• CEP notifies customer 30 days prior to cancellation.

• CEP must send on cycle EDI cancellation transaction 2

business days prior to meter read date.

• Customer moves to Standard Offer if not enrolled with new

CEP by next read date.

• CEP can Cancel a Pending Drop EDI 814-12 or customer

can contact CMP and CMP can remove the pending drop

and send notice to the CEP that the customer has

withdrawn their drop request.

Cancellation DatesCustomer “Drops”

• CEP notifies customer 30 days prior to cancellation.

• CEP must send on cycle EDI cancellation transaction 2

business days prior to meter read date.

• Customer moves to Standard Offer if not enrolled with new

CEP by next read date.

• CEP can Cancel a Pending Drop EDI 814-12.

Metering & Billing 799

Cancellation Example

Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7

7 8 9 10 11 12 13

14 15 16 17 18 19 20

CEP Reddrops

Customer read date

Cancellation will be effective on 17th

Standard Offer Serviceeffective on the 18th

OFF-CYCLE DROPS

• CEP can drop customer to Standard Offer off-cycle.

• Customer can drop CEP to Standard Offer off-cycle.

• May request pro-ration or actual meter reading.

• CEP can Cancel A Pending Drop if received 2 business

days prior to pending drop date.

BILLING OPTIONS

Consolidated Utility Billing “LDC”o T&D calculates & issues a bill for both CEP & T&D services.

Provider or “Dual” Billingo CEPs can issue customer bills only for generation services.

o Responsible for collections.

Consolidated Utility Billing

• Bill displays CEP charges separately from T&D charges.

• Bill has CEP logo, pricing & message area.

• T&D forwards billed information to CEP electronically.

Budget Billed Customers

• The customer has a payment calculated based on 12 months of usage.• They pay this same amount every month.• Energy is estimated using standard offer pricing.• Their budget plan gets recalculated every 6 months.• If their usage goes up they sometimes carry a balance.• If supply price is higher than standard offer price, customer will carry a

balance until budget is reset.• If their usage goes down (or supply price is lower than standard offer) the

customer may carry a credit balance. Credit resides on T&D side of ledger.• These are typically good paying customers, if they fall behind on making

their budget payment after the first month, they are removed from the budget plan.

• If you see a customer carrying a balance with you for several months, you can contact CMP to review their budget before their 6 month recalculation.

• Payment arrangements are also offered to customers who fall behind on their utility bills.

CEP RATES

• Standard rates - similar to or less complex than existing

T&D rates.

• Test & implement new standard rate within 2 business

days.

• Test & implement price changes to existing rates within 2

business days.

• CEPs approve test results before implementation.

• T&D provides quotes for custom rates.

Standard Rate Structures

CUSTOMER RATE CHANGES

Collections

Allocation Of Partial Payments

Metering & Billing 799

Payment Allocation Example

Oldest month first: T&D $, then CEP $

$ 40.00 (T&D 60 Day)

Current 30 Day 60 Day

T&D $45.00 $43.00 $40.00

SOP $25.00 $20.00 $ 0.00

CEP $ 0.00 $ 0.00 $15.00

$125 payment

$ 7.00 (T&D Current)$ 15.00 (CEP 60 Day)

$ 43.00 (T&D 30 Day)

$ 20.00 (SOP 30 Day)

Terms & Conditions for CEP Services

Terms & Conditions (con’t)

Thank you.