Resource Recovery and Education Code of practice...WASTE SERVICES CODE OF PRACTICE | 3 The City of...

Resource Recovery and Education

Code of practice

Overview .............................................................................................................. 3

Residential properties ................................................................................ 4

General waste - weekly collection .............................................................................4

Recycling - fortnightly collection ................................................................................5

Organics - fortnightly collection ..................................................................................5

Contamination of kerbside bins ........................................................... 6

A-Z guide to disposing of waste ..................................................................................7

Contamination penalty process .................................................................................8

Properties exempt from organics collection .......................................................8

Exemption of services ................................................................................. 9

Waste collection services ........................................................................10

Kerbside collection service standards .................................................................10

General waste collection for community and special event bins ........10

Commercial collection ..................................................................................................10

Landfill and transfer station conditions of use ........................11

References ........................................................................................................12

Contents

WASTE SERVICES CODE OF PRACTICE | 3

The City of Greater Bendigo continues to work towards the goals set by the Waste and Resource Management Strategy 2014-2019 to ensure that waste to landfill is reduced and resource recovery is maximised. We will soon embark on a journey to develop a new strategy to guide us beyond 2019.

The new strategy will be developed with significant input from the community and other key stakeholders in an effort to address existing and emerging waste management issues faced by the Greater Bendigo community and beyond.

We know our community wants an efficient, convenient, safe and sustainable resource management system that minimises the costs and risks to ratepayers.

With the closure of the Eaglehawk landfill fast approaching the City is investigating alternative waste disposal options as well as various technologies, systems and policies to reduce waste and recover more resources from our waste streams.

The City also continues its strong commitment to undertake initiatives that help to educate residents through a multi-level approach to community education that is delivering positive results and improvements.

Our school education program has grown to include local primary schools, child care centres and pre-schools participating in the program. Over 40 local schools and pre-schools are participating in an organics trial which has assisted in taking positive messages home and continuing the education about the importance of waste management. This program is successful with some schools diverting up to 6 x 240L bins a fortnight.

The City regularly attends local community events to raise awareness and encourage proper waste management throughout the year.

Other educational activities include the development of a children’s activity booklet, the donation of free organic compost and prominent educational messaging on trucks and local buses. This is in addition to a significant advertising campaign to improve kerbside recycling which resulted in an increase in diversion of more than 500 tonnes.

We have also given our public place recycling bins and cages a new look with improved signage that targets items that are commonly found as litter.

A trial of commercial organics collections is proving successful with plans to expand the trial and develop a service model that can be applied across the City.

Overview


General waste - weekly collection

The City of Greater Bendigo utilises the general waste charge to help achieve its objective of reducing the quantity of domestic waste collected and increase resource recovery, and focus on diverting organic and recyclable waste from landfill.

The general waste charge is a volume based charge and varies depending on the capacity of the general waste bin/s selected by the property owners. For newly built properties who have not been allocated a bin in the past, an infrastructure fee will apply as a once of charge for the maintenance and replacement of the bin if required in the future.

The bin sizes available for general waste are 140lt or 240lt (pictured right). Effective July 1, 2018 all new bin allocations will be a 140lt only.

Residential properties

140lt

240lt


Recycling - fortnightly collection

A recycling charge is imposed for recycling bins. The bin sizes available for recycling are 140lt, 240lt and 360lt.

There is no differentiation of the annual collection fee for any of these sizes. Please see below for dimensions of available bin sizes:

Organics - fortnightly collection

An organics charge is imposed for organic bins for all residential and properties located within the collection area (pictured right).

The owner of any residential properties within the designated collection area has the choice of selecting either a 140lt or 240lt (refer to general waste bin dimensions) organics bin. There is no differentiation of the annual collection fee for any of these sizes.

The organic charge is compulsory for all residential properties in the organics urban collection area, other than where an exemption has been approved as per the Kerbside Organics Exemption Policy. All properties receiving the organics collection service will receive a kitchen caddy and liners. Liners will be delivered to each property receiving the organic service annually.

A secondary organics bin can be requested at a reduced rate.

140lt 240lt 360lt

0 10,000

metres

City CentreActivity CentreNeighbourhood Activity CentreLocal CentreTownship / Rural Centre

Proposed Activity Centre Hierarchy - City of Greater Bendigo

Huntly

Kennington

IronbarkWest Bendigo

Specimen Hill

EpsomAscot

EaglehawkCalifornia Gully White Hills

Maiden Gully Long GullyNorth Bendigo

East Bendigo

StrathdaleBendigo

Golden SquareQuarry Hill

Flora Hill

Junortoun

StrathfieldsayeSpring GullyKangaroo Flat


Contamination of kerbside binsContamination occurs when items that do not belong in a particular bin are placed in that bin. This is a list of items that can and cannot be placed in the kerbside bins provided by the City. Please consult the City of Greater Bendigo Put the right thing in the right bin! reference guide for an extended list or the A-Z guide to disposing of waste on the following page.

Items considered to contaminate an organics bin (but not limited to)

The following items should be placed in your organics bin:

• Household general waste

• Plastic bags• Plastic wrapping

such as cling wrap• Liquids• Nappies, incontinence

products and aids• Old clothing

• Treated/laminated timber

• Syringes• Used or soiled, waxed

and labelled paper, includes baking paper, butter wrappers, parchment paper and cooking paper

• Food scraps including vegetable peels, fruit scraps, dairy products, bread, rice, pasta or cereal

• Fish, seafood and oyster shells (cooked or raw)

• Meat, poultry and bones (cooked or raw)

• Egg and egg shells• Coffee grounds• Tea bags and tea leaves• Garden waste including

prunings, grass clippings, sticks, weeds and flowers.

• Paper towels and tissues

• Pizza boxes

Items considered to contaminate a recycling bin (but not limited to)

The following items should be placed in your recycling bin:

• Household general waste

• Plastic bags or plastic wrap (soft plastics)

• Syringes• Clothing and shoes• Polystyrene or foam

trays • Garden clippings• Food waste

• Broken glass, mirrors, ceramics or light bulbs

• Nappies• Gas bottles• Used or soiled, waxed

and labelled paper. Includes baking paper, butter wrappers, parchment paper and cooking paper

• Steel cans including aerosol cans, aluminium cans, aluminium foil and pie trays

• Milk, juice and egg cartons

• Cardboard boxes, cereal and food boxes

• Glass bottles and jars including lids

• Rigid or hard plastic bottles and containers

• Telephone books, school and office papers, junk mail, envelopes, flyers, brochures, newspapers and magazines

Items considered to contaminate a waste bin (but not limited to)

The following items should be placed in your waste bin:

• Batteries• Building and trade

waste (bricks, rubble, timber or tiles)

• Electronic items• Hazardous waste

including poisons and chemicals

• Hot ashes• Syringes

• Recyclables• Garden clippings• Food waste (if you

have an Organics Kerbside Collection)

• Syringes• Gas bottles• Paints, solvents,

pesticides, oils or chemicals

• Residual waste that cannot be placed in the organics or recycle bin

• Sanitary items or incontinence products and aids

• Polystyrene or foam trays (polystyrene or packing from large items such as televisions/fridges etc. is accepted at the Eaglehawk Eco-Centre free of charge)


A-Z guide to disposing of waste

A

Aerosol cans (empty)Air conditioner unitsAluminium cans, foil traysAnimal droppingsAsbestos 1Ash (fire) extinguished/cold

B

Baby wipes / face wipesBaking paper e.g. waxed paper, muffin tinsBandaids, earbuds, wipes etc.Batteries (car)Batteries (household, AAA etc.)BicyclesBiscuit or meat trays (hard plastic)BooksBranches / pruningsBottles (glass and plastic)Bottle tops (small)Bottle tops (larger jar sizes)Branches/prunings (less than 10cm diameter)Bricks and rubbleBuilding waste $

C

CamerasCans (aluminium)Car parts $CarpetCartridges (printer) 2CardboardCDs and DVDsCeramics (broken)Ceramics (intact)Chip packets / soft plastics 5

Chemicals (pool, garden and household)Cling wrap / plastic film 5Clothing and textilesCoat hangersCoffee cupsCoffee pods 3Computers and computer parts $

Concrete CorksCosmetic containers (glass or plastic)Cutlery (metal)Cutlery (plastic)

D

Deoderant (empty)DetergentsDetergent bottles (empty)Dog and cat pooDog and cat food tins (scraped clean)DoorsDrinking straws

E

Electronic waste (e-waste) (anything with a battery, electric plug or cord)

$

Electrical appliances $Egg cartonsEnvelopes (paper)Eyewear / glasses (intact)

F

Face wipes / baby wipesFire extinguishersFireplace ash (extinguished)Foam boxesFoilFood and vegetable scrapsFuelsFridges / freezers / white goods $

Furniture

GGas bottles / cylinders $Garden tools and equipmentGlass (broken window or drinking - wrapped)Grass clippings

H

Hair (human or animal)Hot water unitsHose (garden)Household chemicalsHousehold cleaners and solventsHypodermic needles 4

J Juice bottles and cartonsJunk mail

K Kitty litter (animal waste)

L

Laminated paperLawn mowersLeaves Light globes (incandescent-wrapped)Light globes (compact fluorescent tubes) Lolly wrappers 5

M

Magazines Manure and animal droppings (bagged)Margarine containers (scraped clean)Medicine bottles (empty and clean)MedicinesMattresses Meat trays (foam)Meat trays (hard plastics)Meat and fish bonesMicrowaves Milk containers (glass, plastic and cartons)Mirrors (broken and wrapped)Mobile phones

NNail polishNappiesNeedles 4Newspapers

OOffice paperOil (engine)Oil (cooking)Ovens / white goods

P

Paint / paint tinsPalletsPaper towel and tissuesPill packetsPizza boxes, brown papers and cardboardsPlaster boardPlant pots (empty)Plastic containers (hard plastic)Plastic shopping bags 5Plastic toys (intact)Plastic film / cling wraps 5Poly pipePolystyrene (household)Polystyrene (bulk packaging)Pottery, porcelain (intact)Pottery, porcelain (broken)Pots and pansPoisons, pesticides and herbicidesPrinter cartridges 2

R Radios (electronic waste)Refrigerators / white goods $

S

Sauce bottlesScrap metals 6Shampoo and conditioner bottlesShoes (good condition)Smoke alarmsSoil and rockSteel cansStraws (plastic drinking)Suitcases / baggageStyrofoam / polystyreneSyringes / sharps 4

T

Takeaway food containers (plastic and cardboard)Tea bags with strings and staplesTelephone booksTelevision / electronicsTimber (treated)Timber (natural, under 10cm diameter)Tin cans (scraped clean)Tissues and napkinsToilet rolls (empty)Toner cartridges 2ToolsToys (intact)Toys (broken)Tubes - toothpasteTyres

VVacuumsVacuum cleaner dustVegetable scrapsVHS tapes

W

Washing machinesWaxed cardboard (shiny)Waxed / soiled paper e.g. muffin tins, baking paperWeeds (with/without seeds)White goodsWindow glass (broken and wrapped)Wine bladderWood (treated)

Y Yoghurt containers (scraped clean)

General Waste BinRecycle BinOrganics/Compost BinDonate to charityEaglehawk Eco Centre / Transfer Stations / Drop off locationsAnnual Detox Your Home drop off

1 - Contact asbestos removal company

2 - Cartridge drop off locations eg. Cartridge World, Bolton’s, Planet Ark

3 - Coffee pods recycling systems eg. Nespresso, Terracycle

4 - Immunisation Services at the City of Greater Bendigo. Phone 4408 6590

5 - Return to supermarket

6 - Scrap metal company

$ - Price may apply

KEY

Not all items are listed. Please contact Customer Service on 5434 6000 if you have questions regarding the disposal or price of a certain item.Please note that sometimes markets change and some materials will not be accepted at transfer stations.


Contamination penalty process

The City understands that kerbside bins may be contaminated accidently by the resident therefore the following stipulates how the City will respond to each contamination case.

First offencea) Contaminated bins are tagged by an officer and it is

noted on the City’s request system that the property has had a contamination offence.

b) Officer issues first contamination letter advising that the resident will need to sort the waste before the driver can return.

c) A booking is made to audit the bin on the morning of the next collection.

Second offencea) Contaminated bins are tagged by an officer and it is

noted on the City’s request system that the property has had a secondary contamination offence.

b) Officer issues second contamination letter advising that the resident will need to sort the waste before the driver can return.

c) The driver is advised to check the bin on the next collection.

Third offencea) Residents will be advised to sort and dispose of

waste at the nearest landfill or transfer station.

Ongoing contaminationIncident will be referred to local laws.

Properties exempt from organics collection

a) If a property with an organic exemption is found to have a contaminated general waste bin – for example containing green or food waste the waste bin will be tagged by an officer and it is noted on the City’s request system that the property has had a contamination offence.

b) Officer issues first contamination letter advising that the resident will need to sort the waste before the driver can return and advising that if contamination occurs again the organics bin will be reinstated to the property.

c) If during a follow up audit the waste bin is found to be contaminated again with green or food waste, the organics service will be reinstated to the property. The resident is then unable to reapply for an organics exemption for a 12 month period.

10%

20%

30%

40%

50%

60%

70%

80%

90%20% RECYCLING

20% ORGANICS

60%GENERAL WASTE

The 2018 City of Greater Bendigo bin audit found that 40% of waste in the average residents general waste bin could have gone to recycling or organics.


All exemption applications must be completed by the owner or acting agent of the relevant property. All requests for exemptions must be requested in writing.

Organics

An exemption application for the organics service is available to residents who are within the organics collection area and can demonstrate that they already manage their organic material effectively on their property in accordance with the organics exemption policy as noted below.

The resident must be able to identify how they are managing the following on site: • Fruit and vegetable scraps including citrus• Bread, rice and cereal• Bones, meat, poultry and seafood• Weeds, leaves, prunings, grass clippings

and branches

Management systems that are accepted include the following: • Composting systems• Worm farms• Mulching machinery• Household animals• Private contractor/gardener

Organics Exemption Policy

An exemption from the organic collection service may be granted in the following circumstances:

Residences from the time of the collection service being implemented and continuing thereafter, effectively managing all organic material on the property.

The following details the process in which an exemption must be made and considered:1. An application must be made using the appropriate

form and supporting documentation attached. Note: Applications must be made by the resident or by a person acting on behalf of the resident where the resident is unable to make an application for medical reasons.

2. The application must be submitted to the City of Greater Bendigo – Resource Recovery and Education unit for consideration.

3. A City of Greater Bendigo representative will assess the application and make a time to visit the property to assess on property processes.

4. Determination of whether an exemption will be granted.

5. Notification to the property owner in writing. 6. Notification to the Rates and Valuations Unit.

Exemptions to kerbside collection services

The following conditions will qualify from receiving waste, recycle and organics (if applicable) kerbside collection services and exempt from having the annual charges levied at the discretion of the Manager, Rating and Valuation Services.• Rural residential

- Established that the collection vehicle cannot reasonably access a legal property entrance to empty bins from the roadside, and;

- It is deemed to be a burdensome imposition for the bins to be taken to the nearest collection point, and;

- The property owner elects not to take bins to a collection point.

- Where a dependant persons unit is erected as a second dwelling on a property, is occupied by an immediate family member and the property owner elects to not take delivery of an additional bin.

- If the property was demolished and we received notification that the demolition permit was completed.

• Properties not exempt from services

- The property is vacant for any period of time such as rental properties or holiday homes.

- The property owner has elected to have services cut off

Exemption of services


Kerbside collection service standards

The occupier of every dwelling or property to which the City provides a waste, recycle or organics collection service must comply with the following requirements:• Use only City provided mobile bins in connection

with the relevant collection service, which bins remain the property of the City;

• Deposit general waste only in the mobile general waste bin, recyclables only in the mobile recycling bin and organic waste in the mobile organic waste bin (per the table on page 6);

• Not place any contaminated material in a mobile bin (per the table on page 6);

• Comply with direction of the City to remove any contaminated material from any mobile bin if requested;

• Comply with direction of the City to remove all contents of a mobile bin containing contaminated material if requested;

• Leave the mobile bins out for collection on days designated by the Council or such other days as may be directed by an authorised officer;

• Not leave any mobile bin out for collection for more than 24 hours either side of the designated collection day;

• Place all mobile bins: - Out the night before the day of collection;- Out for collection in a manner specified in any

written advice made available to the occupier by the City;

- Out for collection leaving 50cm between the adjacent bin and, as far as practicable;

- Out for collection ensuring the bin (including contents) does not exceed 60 kilograms;

- Adjacent to the kerb outside the front of the premises, leaving a clearance of at least 1.6 metres of any fixed object ( poles, fences etc) and free of any other obstruction to collection; or

- At an alternative collection point as approved or designated by an Authorised Officer.

• Maintain all mobile bins in a clean and sanitary condition;

• Ensure the lid of any mobile bin is closed, except when being accessed;

• Not cause any deliberate damage to mobile bins; • Any person who is in possession of a mobile bin,

which is not at the property to which it has been allocated by the City, must notify the City of the location of the mobile waste bin and make it available for retrieval by the City.

• Ensure that no mobile bin, caddy or roll of liners are removed from the premises to which they have been allocated.

• Not use or store on the property any City provided mobile bin that is no registered to that property.

• Contact must be made with the City in the event that the bin is damaged or stolen and arrange for repair or replacement.

General waste collection for community and special event bins

The fees and charges for mobile bins provided for community events or special events can be found on the City’s website www.bendigo.vic.gov.au

Commercial collection

The City levies ‘fee for service’ option for commercial and non-residential properties.

As an extension of this service, an optional multi day collection service is available to properties which are zoned as or used for commercial purposes in the Bendigo Central Business District, Kangaroo Flat, Eaglehawk, Golden Square, Strath Hill/Strath Village and Woodbury Court Shopping Centres is available. The charge per bin for multi day collection is calculated by multiplying the one day per week bin charge by the number of days collection required.

Waste collection service


Depositing of waste at municipal landfill sites, recycle and waste transfer facilities

The municipal landfills and any waste transfer station facilities are available for the disposal of waste subject to the fees, charges and terms and conditions as determined by the Council each financial year. Eaglehawk Landfill is licenced to accept prescribed waste (asbestos and category C soil).

A person using a municipal landfill or waste transfer station facility: • Must pay the fees and charges and comply with the

terms and conditions determined by the Council for use of the landfill or transfer station

• Must deposit waste in accordance with the directions of the facility attendant or authorised officer or delegated officer and in accordance with any signs erected at the landfill or transfer station

• May only deposit material permitted by any Environment Protection Authority Site Licences applying to the landfill or station

Please note:• Liquids, hot material and prescribed industrial waste

cannot be received at landfills or transfer stations• Commercial operators and private customers

are the responsible parties for any items that are disposed of at landfills or transfer stations

• All commercial operators will not be accepted at Eaglehawk Landfill after 4pm

• Materials which can be recycled such as cardboard, paper, glass, steel etc. are required to be removed from all collection vessels prior to disposal at Eaglehawk Landfill

• If deemed necessary, the facility attendant or authorised officer or delegated officer are entitled to refuse entry to any private or commercial customers at any of the landfill or transfer station sites

• A person must not, without a permit, or consent from an authorised officer or delegated officer, remove material of any kind that has been deposited at any municipal landfill site or transfer station facility

From October 1, 2018 the City has an obligation to report overweight vehicles to the National Heavy Vehicle Regulator. On the first and second instance that an overweight vehicle is identified at the Eaglehawk Landfill weighbridge the driver of the vehicle will be notified of the weight and advised that they are overweight according to the National Heavy Regulator Guidelines. A letter will also be sent to the owner/operator of the vehicle on both occasions. On the third instance the driver will be notified and a letter will be sent to the owner/operator and also the National Heavy Vehicle Regulator.

Landfill and transfer station conditions of use


National Legislation Product Stewardship Act 2011 provides a framework for national product stewardship schemes.

Federal Policy National Waste Policy: Less waste more resources was agreed to by all Australian environment ministers in November 2009.

State Policy Getting Full Value (GFV) – Victorian Waste and Resource Recovery Policy: The Victorian government is primarily responsible for setting the policy and regulatory framework within which Victorian councils must deliver waste services.

Local Government Act 1989 Assigns responsibility for providing (either directly or through contractors) collection, transport and reprocessing or disposal to landfill of municipal solid waste for their communities.

General waste, recycling and organic waste charge policy – Rates and evaluations – City of Greater Bendigo

EPA Guidelines

City of Greater Bendigo Customer Service Charter

City of Greater Bendigo Local Law 3

Loddon Mallee Waste and Resource Recovery Group (WRRG)

References

Resource Recovery and Education Code of practice...WASTE SERVICES CODE OF PRACTICE | 3 The City of...

Documents

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