Resistance and process consultation
Transcript of Resistance and process consultation
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Process Consultation and Resistance
We are all blind people…
ADLT 610 Consulting Skills Penny McFarlineOctober 18, 2010
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…who can see…
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…but who do not see.
Jose Saramago, author, Blindness
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Learning ObjectivesWhat I hope we are able to do today together
More sight, less blindness about our own resistance and that in others
Deepen and broaden our understanding and acceptance of it
Practice recognizing and responding to it
What would you like to accomplish today?
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Recap from last week
How does resistance show itself
How should consultants view
resistance
Definition of resistance
Origins of resistance
What do you remember
most from last week?
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Why are we blind to signs of resistance?
Others?
Seduced by it
Blind to our Own resistance
Not practiced In recognizing
Cues as resistance
UncomfortableAddressing resistance
Don’t pay Attention to
cues
Blind to resistance
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What are people really concerned about?
Tip: when you encounter resistance, look for concerns of vulnerability or control
What are some fears clients may have when seeking the help of a consultant?
I might lose
control
I am vulnerable
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If we were Buddhists..
MostMost of the steps to enlightenment involve the self—knowing one’s own mind.
Tonight we start with the self in regards to resistance.
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How do you show resistance?What are the underlying concerns it is
covering?Case study of you
With a partner:
Describe a time when you have been the helper or client. What did your resistance look like?
What underlying concerns (vulnerability, control) did the manifestation of resistance hide?
What would have helped you to feel like you could share your underlying concerns?
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Dealing with Resistance a la Block Go with it—resistance to resistance is futile! Encourage full expression so it passes Help the client state the feelings underneath the
behaviors directly—by expressing it, it can pass Take three steps
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Let client respond
Three Steps (it sounds so easy!)
Identify it Name itShut u
p
About it
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Faces of Resistance Give me more detail, flood with detail, confusion,
silence, intellectualizing, attack, compliance, flight into health
Nonverbal: Looking at the time, moving away from you, bent over, shaking head
Listen to your own cues What other forms have you encountered?
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Practice as a group: naming the resistanceThe compliant
client
The attacking client
The method questioning
client
The “it’s not my
Problem” client
The silent client
The distracted client
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Looking back and moving forward
What forms of resistance might you have already encountered in your consulting project?
What do you anticipate you will encounter?
How will you and your partner respond to the resistance?
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Additional Slides (if there is time)
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And don’t forget about these as resistance management techniques
Exploring issues of control and vulnerability in the contracting phase
Using active inquiry (pure inquiry) and listening a la Schein to remain present and avoid being seduced by allure of power
Schein’s principles: ask yourself, am I being helpful? Am I accessing my ignorance? Am I avoiding judgment? Am I going with the flow and allowing the client to reveal pain and anxiety?
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Special challenges of the internal consultant
What are some of them?
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Triangles and Squares Rectangles
U Them
The Man
U Them
The Man The Other Man