RESIDENTS’ SURVEY PRESENTATION · RESIDENTS’ SURVEY PRESENTATION. Background • This report...
Transcript of RESIDENTS’ SURVEY PRESENTATION · RESIDENTS’ SURVEY PRESENTATION. Background • This report...
November 2015
RESIDENTS’ SURVEY PRESENTATION
Background• This report details the findings of a 400
sample survey of residents in the City of Mitcham.
• The survey canvassed opinions on issues of relevance to the City of Mitcham community
• Provides feedback on service provision and perceptions of Council.
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Background• The methodology used a CATI telephone
survey among 400 residents of Mitcham Council conducted between September 14th to 23rd 2015.
• Key inputs in developing the questionnaire were obtained from a workshop session with elected members and management
• Plus feedback from qualitative telephone interviews of a small sample of over 20 City of Mitcham residents
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Background• Tracking against the results of past surveys
is naturally limited to those questions which have remained identical from previous years.
• Due to rounding and multiple response questions answers may not always sum precisely to 100%.
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November 2015
PROFILE OF RESPONDENTS
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November 2015
FINDINGS
1. What is the one word or image that comes to mind when you hear “City of Mitcham”?(apart from the word “Council”)
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Council Performance• Over half or 6 out of 10 respondents (58%)
assessed the performance of Mitcham Council as above average.
• Over half (58%) assessed their performance as good or excellent.
• Overall assessment of Council performance is up from last survey.
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Council Services Considered ImportantServices considered most important by residents were:
• Household rubbish removal service
• Maintains stormwater drainage and gutters
• Provides and maintains roads
• Provides and maintains sport and recreational areas, parks and gardens
• Provides and maintains footpaths
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Council Services Most Satisfied WithServices that residents were most satisfied with were:
• Household rubbish removal service
• Library service
• Sport and recreational areas, parks and gardens
• Playgrounds
• Access to Community services, activities and facilities
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Key Areas to ImproveServices that would benefit most from improvement were:• Maintains footpaths
• Provides and maintains roads
• Provides and maintains street trees
• Provides and maintains stormwater drainage and gutters
• Provides access to aged care services
• Provides public health and environment services
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Other Areas for ImprovementSecondary areas that would benefit from improvement were:
• Development assessment services
• Parking and by-law compliance services
• Youth activities
• Animal management services
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Relatively Happy With• Household rubbish removal
• Library service
• Sport and recreational areas, parks and gardens
• Playgrounds
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Perceptions of Council Decision Making• 4 in 10 are satisfied with transparency,
accountability and representativeness of Council’s decisions
• 2 in 10 are not satisfied.
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Receiving Council Information• Ranking of preferences unchanged since
2012.
• The most preferred avenue in 2015 for receiving information was Direct to letterbox (76% preferred, 79% in 2012)
• Possibly reflects that older age groups still prefer printed material
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Receiving Council Information• Public newsletter (50% preferred, 53%
in 2012).
• E-news (43% preferred, same as 2012)
• Public signage (18% preferred, 16% in 2012)
• Social media was the least preferred method (14% preferred, 10% in 2012)>
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Information Gaps• Residents wanted to receive:
• More information about services, facilities and events (10%)
• Updates on future developments / strategic planning (9%)
• 43% were satisfied with the type of information currently received.
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More consultation / Communication• When asked if they had any other
comments in the last question in the survey, the third most mentioned response was More consultation / communication
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Satisfaction With Quality of Life• Satisfaction with quality of life in the City of
Mitcham remains high (91%):
• 53% very satisfied.
• 38% satisfied.
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Improving Quality of Life• Overall, 90% of residents rated the quality
of life in the Mitcham Council area as above average: • 45% indicating it was excellent• 45% stating it was good.
• Quality of life linked to maintenance and improvement of footpaths, walkways and roadways remain priorities
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Being Part of Local Community• Three in five (59%) of those surveyed
strongly felt they were a part of their local community:
• 22% very strongly.
• 37% strongly.
• Up from 2012
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Public Safety• Over four in five (82%) of respondents
rated the public safety in their area as above average:
• 33% excellent.
• 49% good.
• Up from 2012
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Trade Off – Low Rates or Service • More than half think that maintaining the
present level of services is preferable to deliberately keeping rates low.
• Just over a quarter would like to keep rates as low as possible even though this may affect the (level of) service.
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Responsiveness and Value for Money• Mixed levels of agreement were recorded
for the following statements.
• 43% agreed that Mitcham Council is responsive to my needs
• 44% agreed Mitcham Council provides good value for money for the level of rates charged
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Responsiveness and Value for Money
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Most Used Council Services• Parks and gardens (81%) and
• Libraries (64%)
were the two most used Council services.
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Other Services that Council Can Provide• Two thirds (66%, from 73% in 2012) of
respondents indicated there were no ‘other services’ they believed Council should provide.
• Of those who did believe Council should provide ‘other services’:
• more hard waste collection 23%
• maintain / improve roads and footpaths 19%
were identified as the top two services.
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Final Comments of Respondents • Apart from Keep up the good work – it’s a
nice place to live (17%):• Improve streetscape – clean streets /
maintain verges / trees (13%)• Maintain / provide roads and footpaths -
improve infrastructure (12%)• More consultation / communication (9%)
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November 2015
CONCLUSIONS
Positive Image of Council• Mitcham residents have a positive opinion
of Council’s performance - 6 out of 10 respondents assessed the performance of Mitcham Council as above average.
• Overall assessment of Council performance is up from last survey.
Can Do MoreServices that would benefit most from improvement were:
• Maintains footpaths
• Provides and maintains roads
• Provides and maintains street trees
• Provides and maintains stormwater drainage and gutters
• Provides access to aged care services
• Provides public health and environment services
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Greater Communication is key• Hard waste rubbish collection
• Focus on greater consultation and communication
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Information Gaps• Residents would prefer to receive:
• more information about services, facilities and events (10%)
• updates on future developments / strategic planning (9%).
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Council Can Still Be More Responsive• Mixed levels of agreement were recorded
for the following statements:
• 43% agreed that Mitcham Council is responsive to my needs
• 44% agreed Mitcham Council provides good value for money for the level of rates charged
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More Prepared to Pay for Service• More than half think that maintaining the
present level of services is preferable to deliberately keeping rates low.
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And - Keep Up the Good Work!Services that residents were most satisfied with were:
• Household rubbish removal service
• Library service
• Sport and recreational areas and parks and gardens
• Playgrounds
• Access to Community services, activities and facilities
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