RESIDENT GUIDEHOLYROOD STUDENT ACCOMMODATION

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1A.

HOW TO USE THIS GUIDEThis is an introductory guide for residents of the Holyrood Postgraduate Village provided by The University of Edinburgh, Balfour Beatty Student Accommodation and Cofely GDF-SUEZ.

Enclosed is a range of information to help you settle in and become familiar with the operational arrangements at Holyrood South relating to facilities services managed by Cofely GDF-SUEZ, University managed services such as cleaning, locks, laundry and Residence Life as well as helpful tips for taking care of your new accommodation and appliances.

All services outlined are intended to support and enhance your stay by ensuring a consistent, high level of service within a pleasant environment.

1B.

ABOUT HOLYROOD STUDENT ACCOMMODATIONThe University of Edinburgh has partnered with Balfour Beatty Student Accommodation and Cofely GDF-SUEZ to deliver new postgraduate student accommodation. The property is leased by the University from Balfour Beatty Student Accommodation over a 50 year period; thereafter the property will revert to the University.

Holyrood SouthConstruction of Holyrood South commenced in April 2013, this is the first phase of a 1200 bed space post graduate student village which will spread over the North and South side of Holyrood Road.

Holyrood NorthHolyrood North will be completed in two stages in September 2015 and 2016.

1. WELCOME TO HOLYROODCONTENTS

HELPFUL TIPClick on any item within the table of contents to jump to that section. If a phrase appears in italics and underlined within the body of the document, click on the item to learn more.

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A. How to use this guideB. About Holyrood student accommodationC. Day-to-day management

A. About Cofely GDF-SUEZB. How to place a service requestC. Understanding routine, urgent and emergency requestsD. What happens after a service request has been logged

A. Cleaning scheduleB. LocksC. Laundry facilities

A. Fire & extinguisher typesB. Fire blanketsC. Powder extinguishersD. Kitchen fire safety

A. Decor dos and don’tsB. Communal living dos and don’ts

1. WELCOME TO HOLYROOD

2. COFELY GDF-SUEZ MANAGED SERVICES

3. UNIVERSITY ACCOMMODATION MANAGED SERVICES

4. QUICK START GUIDES

5. ELECTRICAL SAFETY

6. FIRE SAFETY

7. HELPFUL HINTS FOR YOUR FLAT

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page 04 page 052. COFELY-GDF SUEZ MANAGED SERVICES1. WELCOME TO HOLYROOD page 04

1C.

DAY-TO-DAY MANAGEMENTThe following staff members and teams will look after your property during your stay at Holyrood, providing a seamless service to all residents.

– Holyrood site manager Lewis Thomson is the site manager for Holyrood and is employed directly by Accommodation Services at The University of Edinburgh. He can be reached at lewis.thomson@ed.ac.uk or by calling 0131 651 2070.

– Student accommodation services

– Facilities management services

– Domestic cleaning

– Security services

– Porter services

– Residence Life

Learn more about student accommodation and facilities management services. For information regarding cleaning, security or portering services, contact the student accommodation services department.

Important Contacts

Details

Student accommodation services

0131 667 1971

Security 0131 667 1971

Resident assistants 07792 400 257

Keycom help line 131 545 0000

Holyrood site e-mail holyroodsouth@ed.ac.uk

2A.

ABOUT COFELY GDF-SUEZCofely GDF-SUEZ is committed to providing quality services to all University of Edinburgh Holyrood residents. The Cofely helpdesk operates 24 hours a day, seven days a week, 365 days a year in order to facilitate the smooth operation of the building.

Cofely is the first point of contact for residents that require assistance with:

– Estates Mechanical and electrical maintenance including lift maintenance, heating, lighting, domestic water systems and internal/external fabric maintenance such as painting

– Grounds Roads, car parks, bin stores, footpaths and other hard surfaces, grassed areas, fencing and walling, trees, shrubs and hedging

– Utilities services The provision of energy on-site

– Reporting an emergency (see Section 2B)

– Recording faults, complaints or compliments

– Receiving updates on reported faults to the Cofely helpdesk

WHO ARE RESIDENT ASSISTANTS?

Resident Assistants are students who have been employed by Accommodation Services to assist you in your transition to Edinburgh, the University and your accommodation. They will arrange events and opportunities to meet other residents and can offer advice and support if needed. They are also on call overnight and on weekends and are contactable on the mobile number provided.

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2B.

HOW TO PLACE A SERVICE REQUESTRepair requests should be reported directly to Cofely’s 24 hour helpdesk. To contact the Cofely helpdesk please call 0333 666 1110 or email holyrood.helpdesk@cofely-gdfsuez.com. If the request is urgent, please call the helpdesk directly.

When placing a repair request, be prepared to share the following information with the helpdesk operator:– Name and contact details– Room number or location of the issue– Full details of the request or problem

After providing the above details, the Cofely helpdesk operator will provide you with a unique job number allocated to your request, a proposed course of action and a category associated with the urgency of the request. Facilities management technicians will then schedule services according to priority: routine, urgent and emergency.

2C.

UNDERSTANDING ROUTINE, URGENT AND EMERGENCY REQUESTS

Routine Urgent Emergency

Description Normal repairs which are unlikely to cause a high degree of inconvenience

Failures or defects which do not represent a serious risk of damage or injury but will cause considerable disruption and inconvenience

Failures or defects causing or likely to cause widespread disruption, injury or serious damage to building fabric, services, equipment or property

Submit request via Phone or email Phone Phone

Response time 1 day 4 hours 1 hour

Rectification time 7 days 24 hours 2 hours

Example works – Flooring damage or default– Window blind repair

or replacement– Grill diffuser repair or filter

replacement– Ad hoc fixtures and fittings

(clocks, shelving, etc)– Faulty thermostat not

affecting room use– Electrical socket not working

or affecting room use– Sanitary ware (toilet

seat damage)

– Blinds and damaged curtain track

– Internal doors, drive mechanism failure

– Damaged furniture– Internal lighting,

re-lamping– Sanitary ware (leaky

shower, sink damage, tap renewal)

– Access systems, audio intercom

– Heating and ventilation affecting room use

– Sanitary ware (blocked sinks or toilet)

– Lifts (person trapped, mechanical or electrical fault)

2D.

WHAT HAPPENS AFTER A SERVICE REQUEST HAS BEEN LOGGEDAn automated acknowledgement email detailing the job reference number and description of the request will be sent to both the person reporting the job and other relevant representatives. If the completion time for a job has been extended for reasons such as delayed part shipments, denied access, etc., an automated email will also be sent. Once the job request has been completed, a further automated email will be sent to the requestor and relevant representatives.

Need a status update? Call the Cofely helpdesk at 0333 666 1110 with your unique job reference number for a status update.

3. UNIVERSITY ACCOMMODATION MANAGED SERVICES 3. UNIVERSITY ACCOMMODATION MANAGED SERVICESpage 08 page 09

3A.

CLEANING SCHEDULEBelow is the cleaning service schedule for Holyrood. The day in which your flat will be cleaned is listed on the back of your flat door as well as introduction to your cleaner. If this day changes, you will be advised in advance.

Cleaning frequencies

Daily: Mon-Fri

Weekly Quarterly Half-year

Externals Main entrances

Balconies

Paving/footpaths

Bin stores

External receptacles

Externals and internals

High profile ground floor glazing and entrance

Windows

Circulation space and facilities

Stairwells/fire exits

Landings

Lifts

Laundries

Corridors/hallways, cluster flats

Catering and dining facilities

Cluster flat kitchen/lounges

Wet rooms Bathrooms/shower rooms and WCs in cluster flats

Public wash rooms

Living/leisure/office/reception

Common rooms

3B.

LOCKS Bedroom locks Once you use the fob to enter your room and close the door behind you, the door is open and any one can enter from outside.

You can use the handle to exit the room and the door is still open. This allows you to use the shower room, kitchen/living space or go to a flatmates room without being locked out.

BUT, this does mean that you have to activate your lock with the fob (from the corridor side of the door) when you wish the room to be locked again (i.e. when leaving the building or going to sleep).

If having locked the door and you leave the room (i.e. you lock the door to go to sleep at night and leave the room to get a glass of water or go to the loo) you MUST take your fob with you or you will get locked out.

Front door locks The door locks automatically on closing.

Please do not wedge doors open as this is a fire and security risk. An alarm can be found on the kitchen door that will sound if the door is wedged open. Should this ring, please close the door immediately.

page 114. QUICK START GUIDES page 11

COOKER HOOD

INDUCTION HOB

FOOD PROCESSOR

KETTLE

FRIDGE/FREEZER

MICROWAVE

OVEN

TOASTER

THERMOSTATIC CONTROL

HAND BLENDER

TELEVISION

VACUUM CLEANER

ENTRY PHONE SYSTEM

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3C.

LAUNDRY FACILITIES & CLEANING EQUIPMENT

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Facility informationLaundry facilities are located in the South Building on the ground floor, next to the Common Room. Facilities can be accessed 27/7. Need to report a repair? Contact Cofely directly. See Section 2B.

How much will it cost?All machines are coin operated. The wash cycle is £2.00 and the dry cycle is £1.00. Laundry WatchLaundry Watch is a PHS resource that helps students avoid long laundry lines. Visit laundrywatch.co.uk for real time washer and dryer status updates, set up email notifications to alert you when your washing is done and review usage stats – all for better planning.

To access Holyrood’s laundry usage stats, visit laundrywatch.co.uk, select ‘Choose Laundry’ and then select Location: The University of Edinburgh and your affiliated branch. To create or edit an account, select the ‘Change my account details’ button.

Using the washing machine1. Load the washing machine. 2. Close the machine door.3. Select the wash programme: hot wash,

colour wash, synthetics, nylons, delicates, eco hot wash, eco colour wash, eco synthetics or eco nylons.

4. Place detergent in soap drawer.5. Insert payment.6. Press the start button.

Using the tumble dryers1. Load the tumble dryer. 2. Close the dryer door.3. Select the dryer programme:

hot, medium or no heat.4. Insert payment.5. Press the start button.

A guide to care symbolsBefore washing and drying any garments, always read and follow the care instructions beforehand. Below is a guide to help you understand the care symbols.

– Wash at 30º etc.

– Do not wash

– Tumble Dry

– Dry flat

– Hand Dry

– Hand wash

– Gentle wash

– Do not Tumble Dry

– Dry flat

30º

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How to use – To start the cooker hood, press the ON/

OFF button on the control panel. – Select the desired speed (low, medium or

high). – To turn the light on in the cooker hood,

select the button with the light bulb icon.– To turn the cooker hood off, press the ON/

OFF button one more time. Cleaning your cooker hood • Before cleaning, always ensure that you

have switched your cooker hood off.• Clean your cooker hood with mild liquid

detergent and a damp cloth. Never use abrasive powder, corrosive solvents or brushes.

• To clean the grease filters, soak in hot water and washing up liquid for about an hour. Rinse them thoroughly with hot water. Repeat if required. Refit the filters once they have dried thoroughly.

4A.

COOKER HOOD

A B C D E

Cooker hood control panel A. Motor reset – pressing this button while

the hood is in operation turns it offB. Speed 1 – sets the hood to speed 1C. Speed 2 – sets the hood to speed 2D. Speed 3 – sets the hood to speed 3E. Lights – turns lights ON/OF

Control panel

Cooker hood

Filter

4. QUICK START GUIDES

4B.

FOOD PROCESSOR

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4. QUICK START GUIDES

4B.

FOOD PROCESSOR(continued)

Safety – Always hold by the finger grip at the top,

away from the cutting edge, both when handling and cleaning.

– Keep hands and utensils out of the processor bowl whilst connected to the power supply.

– Switch off and unplug before fitting or removing parts; when not in use and before cleaning.

How to use – Fit the bowl onto the processor base and

turn clockwise until it locks firmly into place.– Add an attachment over the food

processor drive.– Fit the lid onto the bowl and turn clockwise

until the arrow on the lid aligns with the line on the power unit.

– Plug in and switch on. The processor won’t work if the bowl and lid are fitted incorrectly.

– Use ‘pulse’ (P) for short bursts. The pulse will operate for as long as the control is held in position.

– Reverse the above procedure to remove the lid, attachments and bowl. Cleaning

– Always switch off and unplug before cleaning.

– Handle blades and cutting plates with care.– Some foods may discolour the plastic. This

is normal and won’t harm the plastic or flavour of your food. Rub with a cloth dipped in vegetable oil to remove the discolouration.

– Wash all parts by hand or on the top rack of your dishwasher. A short low temperature programme is recommended.

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Attachment uses

Attachment Usage Foods

Knife blade This blade is the most versatile. The texture you get is determined by the length of processing time.

Raw or cooked meat, vegetables, biscuit and breadcrumbs, dough/batter, soups, nuts, dips/spreads, mayonnaise, etc.

Slicing plate This is used to slice foods. Carrots, potato, cabbage, cucumber, courgette, beatroot, onion, etc.

Shredding plate This is used to shred foods. Cheese, carrot, potato and foods of a similar texture.

Whisk Use for egg whites and cream only. This is unsuitable for other recipes.

Egg whites and cream

Maxi-blend canopy Use this in conjunction with the knife blade to increase the liquid processing capacity of the bowl and improve the chopping performance of the blade.

Same as knife blade.

Citrus juicer This is used to juice citrus fruits Oranges, lemons, limes and grapefruits.

Spatula

4. QUICK START GUIDES page 15

How to use – Set the temperature control to the desired

figure. Settings may be made from min, 1... 6, max, max being the coldest position.

– Never obstruct the freezer fan guard to ensure that you obtain the best possible performance.

Cleaning – Soft rags and sponges are recommended

for use. Never use any sharp or abrasive instrument for cleaning as this may damage appliance.

– Clean the inside of the fridge with a preferred cleaning solution but avoid chemical cleaners with harsh odors as smells may be absorbed into food.

– Recommended cleaning solutions include a solution of one teaspoon of bicarbonate soda to one pint of water or one part of apple cider vinegar to three parts of hot water.

Food storage tips – Keep raw meat and poultry below cooked

food and dairy products. – Wrap raw meat and poultry loosely in

polythene or aluminium foil to prevent from drying.

– Wrap cheese in greaseproof paper and then in a polythene bag excluding as much air as possible.

– Take off any unusable leaves on vegetables and wipe off any soil.

4C.

FRIDGE/FREEZER

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1. Thermostat knob2. Interior Light3. Adjustable body shelves4. Defrost water collection channel

– Drain tube5. Crisper cover6. Crisper7. Icebank tray8. Deep-freeze compartment9. Adjustable front feet10. Fridge compartment door shelves11. Egg holders12. Fridge compartment13. Freezer compartment

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4D.

INDUCTION HOB

Safety – Unattended cooking on a hob can be very

dangerous and may result in a fire. Please review the Kitchen Fire Safety manual for more information.

– If the service is cracked, contact Balfour Beatty Communities before your next use. Using an appliance with a cracked surface may result in electric shock.

– Metallic objects such as utensils and lids should not be placed on the hob surface.

– Always position pans over the centre of the cooking zone and turn the handles to a safe position so they cannot be knocked over.

Cleaning – Do not use sharp, abrasive cleaners or

sharp metal scrapers to clean the surface as this may result in damage to the surface.

– Always turn the appliance off before cleaning.

How to use– Put an appropriately sized ferromagnetic

pan on the hotplate required

– Power on the hob by pressing the on/off button once

– Select the hotplate you are using by pressing the corrosponding button

– Select the heat setting for the zone by

using the + / – buttons

– The heat setting will be shown above the zone you have selected

– When you have finished cooking, press the minus button to reduce the heat setting until it is zero

– Use the On/Off Button to turn the hob off

4. QUICK START GUIDES

4E

KETTLE How to use – Filling – Press the lid lock to open the lid. Fill with

at least 2 cups of water, but not above the max. Close the lid and press down to lock.

– Switching on and off– Plug the stand into the wall socket and

place the kettle on the stand. – Flick the switch to turn the kettle on. The

appliance will start to heat up immediately.– The kettle will switch off automatically once

the water begins to boil. To switch off manually, flick the switch once again or lift the kettle off the stand.

page 17

Safety – The kettle must be supervised when in use.– Don’t put the kettle, stand, cable or

plug near liquid as well as the edge of worktops.

– Only water should be heated in the kettle.– Don’t fill above the max – overfilling may

cause the kettle to spit boiling water.

Cleaning – Wipe the inside and outside with a damp

cloth. Keep all connectors and sockets dry.– Descale regularly, using a descaler suitable

for use in plastic products.

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4F.

MICROWAVEHow to use – After placing the food in a suitable

container, put the container on the glass tray and shut the microwave door.

– Set the variable power control to the desired power level.

Symbol Power level Output power

Warm 120W

Defrost 230W

Medium 385W

Medium high 540W

High 700W

– Set the operating time by turning the timer control. Once stopped, the microwave cooking starts.

– The microwave will turn off automatically when the timer reaches ‘OFF’.

Cleaning – Turn off prior to cleaning. – Wipe splatters with a damp cloth after they

happen to avoid solidifying. Mild detergent may be used.

– The outside microwave surface should be cleaned with soap and water and dried with a soft cloth. Water should not be allowed to seep into the ventilation openings.

– Wash the glass tray in warm sudsy water or in a dishwasher.

– Roller guides and microwave cavity floor should be cleaned regularly using mild detergent or window cleaner.

1. Glass cooking tray – Made of special heat resistant glass. The tray must always be in proper postion before operating. Do not cook food directly on the tray.

2. Roller guide – The must always be used for cooking together with the glass cooking tray.

3. Timer knob – Used in setting cooking time for all functions.

4. Variable power control knob – Used to select a mircowave power level.

SafetyOnly use the microwave for food preparation. Do not use the microwave for other tasks such as drying clothes, paper or any other non-food items or for sterilising purposes.– Do not use the microwave empty, this

could damage the microwave. – Do not use the top of the microwave

for storage.– If smoke is observed, switch off or unplug

the appliance and keep the door closed in order to stifle any flames.

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4. QUICK START GUIDES page 19

4G.

OVEN

Safety – Never place objects directly on the oven

bottom to avoid damaging the enamel coating.

– When the appliance is in use, the heating elements and some parts of the oven door become extremely hot. Make sure you don’t touch them. Always use oven gloves to place and remove cookware in the oven.

Cleaning – To clean the stainless-steel or enamel-

coated external parts, use a sponge soaked in lukewarm water and a neutral soap. Do not use abrasive powders or corrosive substances.

– To clean the inside, use hot water and detergent, rinse and dry with a soft cloth. Do not use abrasive products.

– To clean the oven door, use a sponge and non-abrasive cleaning product and dry with a soft cloth.

How to use – Select the desired cooking mode by

turning the selector knob. – Select the desired temperature with the

thermostat knob. – When preheating is finished, the

thermostat indicator light will stay on. Place the food in the oven.

– To stop cooking, turn the selector knob to the ‘O’ position.

Setting the clock – Press the clock icon several times until the

watch icon appears and the four digits begin to flash. Use the + and – buttons to adjust the time. Wait for 10 seconds or press the clock button again to finalise the setting.

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Setting the timer – Press the clock button several times until

the bell icon appears and the three digits begin to flash. Use the + and – buttons to set the desired time. Wait for 10 seconds or press the clock button to finalise the setting. The display will then show the time as it counts down. When this period of time has elapsed the buzzer will be activated.

Types of cooking modes

Cooking Mode Description

Traditional Oven mode Both the top and bottom heating elements will come on. It is best to use one cooking rack only to evenly distribute the heat.

Multi-cooking mode All the heating elements as well as the fan will come on. Since the heat remains constant throughout the oven, the air cooks and browns food uniformly. A maximum of two racks may be used at the same time.

Top Oven mode The top heating element comes on. This mode can be used to brown food at the end of cooking.

Grill mode The top heating element comes on. The grill is recommended for dishes that require a high temperature on the surface such as roasts, hamburgers, etc. Always cook in this mode with the oven door partially open.

Gratin mode The top heating element and the fan come on. This combination helps prevent food from burning on the surface, allowing the heat to penetrate right into the food. Always cook in this mode with the oven door closed.

4H.

TOASTER

Safety – Do not immerse the toaster in water or any

other liquids.– Do not use or force oversized or

misshapen food, metal foil packages or utensils in the toaster as they may cause fire or electric shock.

– Never attempt to extract jammed foods with a knife or other objects as contact with the live elements must not be inserted in the toaster as they may cause electrocution.

– Do not use the toaster with any food containing sugar, jam or preserves.

– Do not let crumps accumulate in the bottom of the toaster as this may cause a fire.

– Do not leave an operating toaster unsupervised in case of smoke or fire.

page 214. QUICK START GUIDES

Cleaning – Unplug the toaster and allow it to cool

down completely before cleaning. – Wipe the outside surface with a damp cloth

and polish it with a dry cloth. Never use metal polish.

– To clean the interior, turn the toaster upside down over the sink and shake.

– Clean the crumb tray regularly.

How to use – Place bread, muffins or bagels into the

bread slots and turn the browning control to the desired setting from 1 (light) to 7 (dark).

– Press the carriage control lever down vertically until it clicks in. Toasting cycle will commence.

– Once the bread has been toasted to the desired colour, the control lever will automatically spring up.

– The cancel button can be pressed at any time during the toasting cycle to stop toasting.

Control Lever

Cancel button

Browning Control

Crumb Tray

Toasting Slots

4G.

OVEN(continued)

4. QUICK START GUIDES page 22

4I.

THERMOSTATIC CONTROL

4J.

HAND BLENDER

Safety – Do not immerse the blender in water or any

other liquids, to protect against electric shock.

– Keep hands, fingers and kitchen utensils out of the mixing bowl while blending to reduce risk of injury.

– A scraper can be used to scrape excess food only when the blender is not operational.

– The appliance is not suitable and cannot be used to blend hard and dry substances.

Cleaning – Unplug the appliance from the outlet. – The undetachable shaft should be cleaned

under running water.– Carefully wash the blade in warm soapy

water.– Do not use any chemical abrasives to

clean the appliance.– Wipe the motor unit with a damp cloth,

never immerse into water.– Dry thoroughly.

page 234. QUICK START GUIDES

How to use – Insert plug into socket and turn power on.– Place the food in the mixing bowl, lower the

blender into the food and press the switch at the top.

– To stop blending release the switch at the top.

– When blending fruit and vegetables, add water to the ingredients to ensure smooth running of the appliance.

Speed switch

Motorunit

Blade

Undetachable shaft

Bedroom The thermostat control panel is located on the wall of your bedroom. You can select the temperature you wish.

Select the required temperature by seting the point adjuster on the front of the thermostat.

The set point setting range can be adjusted between +18 deg – +25 deg.

Kitchen The kitchen and lounge area has an under floor heating system installed. This system is controlled automatically and is programmed to provide an ambient temperature of 21 degrees Celsius at peak periods during the day. Please be aware that these areas have a very limited heating provision overnight.

4. QUICK START GUIDES page 24

4K.

TELEVISIONSetting favourite channels – Select Screen menu > Broadcasting >

Edit favourites– To add a channel to a favourites list: 1. Press A button to bring up the channel

list containing the channels you wish to add then select the channels.

2. Press B button to bring up a favourites channels list and then C button to add selected channels.

– To remove channels from a favourites channels list:

1. Press B button to bring up a favourites channels list and then select the channels you wish to remove.

2. Press the C button to remove the selected channels from the list.

Language/Hearing ipairment options – To activate subtitles, select Screen menu >

Broadcasting > Subtitle. Select Subtitle mode to change the mode or Subtitle language to change the language.

– To change the teletext language, select Screen menu > Broadcasting > Teletext language.

Picture mode options – Select Screen menu > Picture > Picture

mode to alter the look and feel of the image displayed on the TV screen.

– Dynamic – increases brightness– Standard – default mode– Natural – useful for reducing eye strain– Movie – darkens the screen and

reduces glare– Entertain – sharpens images

TV LICENSES

ARE PROVIDED

BY THE

UNIVERSITY

How to operate – To turn the TV on, select TV.– To adjust the sound, press

the + or – buttons.– To view programme information, select

the INFO button. – To view a list of channels select, press and

hold the touchpad for 2 seconds or select Screen menu > Broadcasting > Channel list, or select GUIDE to see a list of programmes currently being aired.

Audio options – Select Screen menu > Broadcasting >

Audio options– Audio language: select the primary and

secondary language – Audio format: Change a desired audio

format for digital channels. Supported audio may vary depending on the broadcast programme.

page 254. QUICK START GUIDES

Smart touch control Buttons Description

TV Turns the TV on/off.

SOURCE Changes the source.

STB Turns on and off the satellite or cable set-top bx connected to the TV. For this, the Smart Touch Control must be configured as a universal remote control

+ – Adjusts the volume.

VOICE Run Voice Recognition. To speak a voice command, press and hold the VOICE button and say a voice command.

MUTE/AD Turns the TV sounds on/off.

P Changes the channel.

MORE Displays the virtual remote panel on the screen. The virtual remote panel consists of a number pad, a colour and playback control panel, and a quick access panel. Use the touchpad to select numbers and buttons.

TOUCHPAD Drag your finger on the touchpad as you would on a touchpad of a laptop to move the focus displayed on the screen. To select item, press the touchpad.

A, B, C, D The colour buttons work differently, depending on the function that the TV is currently performing.

RETURN/EXIT Returns to the previous menu.

SMART HUB Launch smart hub. While and application is running, press the button terminates the application

GUIDE View each digital channel’s programming schedule, including showtimes. In addition, sets s Schedule Viewing or Schedule Recording to press the touchpad on the programme entry scheduled to air later.

4. QUICK START GUIDES page 26

Special Functions Press and hold the following Smart Touch Control buttons to access various special functions.

Buttons Description

MUTE/AD Press and hold this button to select Audio Description and Subtitle. (Depending on the country or region.)

Touchpad Press and hold the touchpad while watching TV to display CH List on the screen. In addition, you can press and hold the touchpad for 2 seconds or more while an application is running to access the application’s hidden features. (Not avaliable with all applications.)

RETURN/EXIT Press and hold this button to quit the current process or app.

MORE Press and hold the touchpad to select a desired function (e.g. MENU, TOOLD, INFO, etc.) easily.

C button Press and hold the C button while watching TV to view information about the current programme.

Using the touchpad Motion Function

Dragging Drag on the touchpad in the desired direction. Move the focus or the pointer in the direction the finger is dragging.

Press Press the touchpad to select the focused item.

Flicking Flick on the touchpad in the desired direction. This moves the focus or scrolls the screen based on the direction and speed of the flick.

Pressing and holding

Press and hold the touchpad while watching TV to display CH List on the screen.

Pressign and dragging

Press the touchpad, drag and release to move the select web item in a webpage or your current location on a map.

Scrolling up/down

Scroll up/down the line on either side or right edge of the touchpad to scroll a webpage or a list.

Scrolling left/right

Move your finger horizontally on the projected line at the top of the touchpad to scroll horizontally on a list or the Smart Hub panel.

Press protruding line on left or right edge

Press the protruding line to bring up the numerical input window. This will allow you to change channels by entering numbers.

4. QUICK START GUIDES page 27

4L.

VACUUM CLEANER

How to operate – Connect the handles firmly until you hear

a click. Turn the hose clockwise into the base.

– Press the green Start button to begin cleaning. To increase power, press the red Hi-Power button.

– Press the lever on the head of the vacuum to engage or disengage brush mechanism.

Cleaning – Turn the appliance off before cleaning

the appliance.– To change the filter, unclick the top of

the vacuum and remove the filter holder. Close the filter lid and throw away the used filter bag.

– Attach a new filter bag to the hose, replace filter holder and re-snap the top of the vacuum.

Safety – Only use the vacuum cleaner for normal

dry household dust and dirt. – Do not vacuum areas that contain moisture,

water, inflammable matter, or small sharp objects such as needles or pins.

– When rewinding the power cord, hold the plug body before pressing the rewind button to prevent whipping.

Things to consider before reporting a problem with the vacuum cleaner

Problem Check point Measure

Suction power is weak

• Dust bag• Pipe or hose

If dust bag is dirty, replace it. If clogged or blocked, remove the object

The cleanerdoes not work

• Power cord• ON/OFF

switch

Check if power cord is plugged in. Check if the power switch is turned on.

Power cord does not rewind

• Power cord Pull the power cord out a little and press the cord rewind button.

4K.

TELEVISION(continued)

page 294. QUICK START GUIDES page 28 5. ELECTRICAL SAFETY

We take your health and safety very seriously... and so should you!

All personal electrical items, including adapters and extension cables, MUST comply with British Standards (BSI) in order for them to be safe to use in the UK and in your bedroom. Items that comply with British Standards or European Standards will display either the BSI or CE Kite Mark. Be sure that your items comply before use.

Failure to comply with these standards will put electrical safety at risk; using non-compliant items may result in power outage problems to your room, building and fellow residents and could even lead to an electrical fire.

It is important to be mindful when operating electronics. The misuse of electronics can lead to electrocution and fire hazards.

Electrical firesElectrical fires are fuelled by electricity. In order to extinguish an electrical fire, the electrical supply needs to be isolated. Always isolate the supply before fighting fire.

Once the electrical supply has been cut, the flames can be tackled with an extinguisher according to the fuel that is burning. See the Fire and Extinguisher chart for more details.

If it is not possible to cut the electricity supply, it is important that a non-electricity conducting extinguishing agent is used such as a CO2 or foam extinguisher. A powder extinguisher is also suitable for electrical fires but leaves a residue that can cause further damage to the electric equipment.

Safety tipNever use a water extinguisher on an electrical fire.For information regarding overloading electrical sockets, click here. For more information about electrical items, click here.

page 29

4M.

ENTRY PHONE SYSTEM

2B

A C 3E

DF

5K

J L

8U

T V

4H

GI

6N

MO

1

0

9YX

W

Z7RQ

P S

How to make a call• Entrance panels are located at each gated

entrance.• To call a specific flat, key in the flat you require and press the CALL button.• Once the call is received, the flat resident

can grant you access into the central courtyard.

How to receive a call• Receiver panels are located in each flat by

the entrance door.• The image of a caller will be shown on the

video monitor.• To respond to a call, press the TALK

button.• To grant access to the main gate, press the KEY button.• Note that the OPTION and GUARD buttons

will not be activated on your receiver panel. If you have an issue and require security, please call Security Services at directly at 0131 667 1791.

• To adjust the brightness of the receiver panel, press the sun and moon icons.• To zoom in or pan a group of people on the video monitor, press the ZOOM/ WIDE circle.

Safety

Only grant access

to individuals that

you know/

recognise.

page 306. FIRE SAFETY page 30

6A.

FIRE & EXTINGUISHER TYPESIn the event of a fire alarm, you MUST evacuate the building immediately. You may not re-enter until the Fire Brigade gives permission to do so. It is a criminal offence to fail to evacuate the building when the alarm sounds. Any student who fails to evacuate when the alarm sounds will be fined up to a maximum of £250 under the Code of Student Conduct.

The muster point for fire alarm activation is on the pavement next to the car park entrance.

Click here to view the full University of Edinburgh Fire Safety in University Residential Accommodation Guide. Click here to read the Code of Student Conduct.

Extinguisher Location Class A:Solid

Materials

Class B:Liquids

Class C:Gases

Class D:Metals

Electrical

Powder Flat corridors and common

areas

Fire Blanket Kitchen/living rooms

Primary Note – May Be Used In Conjunction With Other Extinguishing Agents

Before tackling a fire• Only use an extinguisher on a fire if you

feel it is safe for you to do so.• Familiarise yourself with how to operate

the extinguisher safety equipment and the different classifications of fires. Do not wait until a fire is present.

• When using a fire extinguisher on a fire, keep yourself on the escape route side of the fire.

6. FIRE SAFETY page 31

6B.

FIRE BLANKETSA fire blanket is a highly flame-resistant blanket that can be used to distinguish small fires or to protect someone when exiting a burning building. The blanket’s special material cuts off the fire’s oxygen supply and smothers the fire.

Safety tip – If the fire is larger than the blanket do not attempt to put it out using

the blanket. Use an extinguisher or get out and call the fire brigade immediately.

How to use a fire blanket – Turn off the gas or electric supply that may be fuelling the fire. – Remove the blanket from its container and hold it by the fabric

straps. Make sure you wrap the top edges of the blanket around hands to protect them.

– Carefully cover the flames with the fire blanket, making sure that you cover the whole area so that you can effectively cut off the airflow and extinguish the flames.

– Allow at least an hour to pass since the fire was extinguished before attempting to touch the blanket or any content underneath.

page 326. FIRE SAFETY 6. FIRE SAFETY

6D.

KITCHEN FIRE SAFETYCooking causes more home fires and associated casualties than anything. Below is advice to avoid and manage kitchen fires.

– Do not leave cooking unattended.– Keep tea towels and cloths away from the cooker and hob and

avoid wearing loose clothing as these can easily catch fire.– Ensure that the cooker is off when cooking is finished.– Pay close attention when cooking with hot oil as this can set alight

easily. If the oil starts to smoke, turn off the heat and leave it to cool. – Pat down foods before putting in hot oil to ensure that they are dry

and that the hot oil does not splash. – Check toasters are clean and placed away from curtains and

kitchen rolls.– Keep the oven, hob and grill clean and in good working order.

A build up of fat and grease can easily lead to a fire. If you believe an appliance is not working properly, contact Balfour Beatty Communities’ facility maintenance staff immediately.

What to do if a pan catches fire – If it’s safe to do so, turn off the heat. – Never try to put the fire out with water. – Water, CO2 and foam extinguishers are not to be used on

grease fires. – If you can safely cover the flames with the fire blanket, do so.– Get out and call emergency services immediately if the flames

cannot be managed using the fire blanket.

page 33

6C.

POWDEREXTINGUISHERS

Powder extinguishers can be used on all types of fires except grease fires but should be used differently depending on the type of fire.

Safety tip• Powder extinguishers carry a risk of

inhalation and should not be used in confined spaces.

How to operate a powder extinguisher• To operate a powder extinguisher, follow

the PASS method: Pull, Aim, Squeeze, Sweep.

• Check the gauge (Fig. 1) to make sure that the extinguisher is fully charged and that the safety pin is not bent (Fig. 2).

• Ensure you remain a safe distance from the fire and remove the safety pin (Fig.3) this will break the tamper seal.

Aim the hose

• Solid materials (Class A) – aim the hose at the base of the flames, moving across the area of the fire.

• Spilled liquids (Class B) – aim the hose at the near edge of the fire and with a rapid sweeping motion, drive the fire towards the far edge until all the flames have been extinguished.

• Flowing liquid (Class B) – Direct the hose at the base of the flames and sweep upwards until all the flames have been extinguished.

• Electrical equipment – Switch off the power (if safe to do so) and then direct the hose straight at the fire.

• Slowly squeeze the lever to begin discharging the extinguisher.

• Ensure all fire has been extinguished.

Fig. 3Fig. 2Fig. 1

page 34

7A.

DECOR DOS AND DON’TSLiving in a university apartment is sometimes the first time students get to live away from home. We encourage you to express your unique style but remember to be respectful of your flatmates and the building quality. Below are a few reminders and tips to keep your flat stylish and organised without causing damage.

– To a hang a curtain over the front of your wardrobe, purchase an expanding pole. These can be found at stores like Argos or B&Q and are reasonably inexpensive. Nails and hooks must never be put into the woodwork as these will cause damage.

– To hang posters and pictures, we encourage you to use pin boards. Keep the walls in flat clean and smooth. Blue-tack, pins, nails, sticky hooks, etc will not take to the walls without damage and involving a painting cost.

7. HELPFUL HINTS FOR YOUR FLAT

7B.

COMMUNAL LIVING DOS AND DON’TSLiving in communal spaces can be a great experience when respect is shared amongst flat mates. Below are a few suggestions for a positive communal living experience. Should a conflict arise, please contact your RA.

Cleanliness – Cleanliness is key when it comes to shared living spaces and is

often the biggest area of conflict. Get ahead of the conflict by speaking with your flatmates and being very clear when it comes to expected cleaning standards and tidying responsibilities.

– Leave the kitchen and bathroom as you would like to find it. – Don’t forget to remove hair from the shower and sinks after use.– Be responsible with your own rubbish and recycling and remove

it on a daily basis.– Prevent mould growth by being mindful of condensation levels.

To learn more about mould, review the Condensation and Mould in your Home Tenant’s Guide.

Noise & company – Discuss expectations when it comes to guests visiting the flat. Be

considerate and discuss reasonable flat mate policies. – If you are being disturbed by late noise or antisocial behaviour or

require support out of hours or have an emergency situation, we have staff on hand to help. Please contact your RAs or security. In an emergency situation, do not hesitate to call 999.

Safety & security – Keep yourself and your possessions safe and secure by always

locking windows, bedroom doors and front doors when you leave the flat or bedroom – even if you are only visiting a friend in a flat close by.

Smoking – All accommodation, including balconies, stairwells and external

walkways, are non-smoking. Don’t risk a fine or the likelihood of annoying your non-smoking neighbours. Please smoke outside of the building.

7. HELPFUL HINTS FOR YOUR FLAT page 35