Reseller Solutions Day - TMCnetHardware Features Switch Console Proprietary, Hardware-based systems...
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Transcript of Reseller Solutions Day - TMCnetHardware Features Switch Console Proprietary, Hardware-based systems...
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Communications Technology TrendsEnterprise Convergence PhasesDifferentiating Across IP PBXsBusiness Integration
Andy MerckerSphere Communications
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaConvergedConvergedNetworksNetworks
VoIPVoIPNetwork SpeedNetwork SpeedNetwork Network QoSQoS
Voice Voice PacketizingPacketizingVoice AppliancesVoice Appliances
MatureMature IPIP--PBXsPBXs
Enterprise Convergence PhasesTech
nolo
gy
Tech
nolo
gy
Enable
rsEnable
rsB
usi
ness
Busi
ness
Valu
es
Valu
es
TCOTCOMAC SavingsMAC SavingsFTE SavingsFTE SavingsCommon wireCommon wire#Plan Efficiency#Plan EfficiencyNew FoundationNew Foundation
ConvergedConvergedVoiceVoice
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaConvergedConverged
CommunicationsCommunicationsConvergedConverged
CommunicationsCommunications
Multimode IPMultimode IPPresence EnginePresence Engine
Desktop VideoDesktop VideoText MessagingText Messaging
Unified Unified MsgMsg’’ingingNew New StdsStds (SIP)(SIP)
ConvergedConvergedNetworksNetworks
VoIPVoIPNetwork SpeedNetwork SpeedNetwork Network QoSQoS
Voice Voice PacketizingPacketizingVoice AppliancesVoice Appliances
MatureMature IPIP--PBXsPBXs
Enterprise Convergence PhasesTech
nolo
gy
Tech
nolo
gy
Enable
rsEnable
rsB
usi
ness
Busi
ness
Valu
es
Valu
es
TCOTCOMAC SavingsMAC SavingsFTE SavingsFTE SavingsCommon wireCommon wire#Plan Efficiency#Plan EfficiencyNew FoundationNew Foundation
ProductivityProductivitySecure IMSecure IMLess Less VmailVmail TagTagOnline DirectoryOnline DirectoryUser Call MgtUser Call MgtMobilityMobility
ConvergedConvergedVoiceVoice
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaConvergedConverged
CommunicationsCommunicationsConvergedConverged
ApplicationsApplicationsConvergedConverged
CommunicationsCommunications
Multimode IPMultimode IPPresence EnginePresence Engine
Desktop VideoDesktop VideoText MessagingText Messaging
Unified Unified MsgMsg’’ingingNew New StdsStds (SIP)(SIP)
Web ServicesWeb ServicesSOAPSOAP
WSDL/ESBWSDL/ESBXMLXML
SOA standardsSOA standardsHTTPSHTTPS
ConvergedConvergedNetworksNetworks
VoIPVoIPNetwork SpeedNetwork SpeedNetwork Network QoSQoS
Voice Voice PacketizingPacketizingVoice AppliancesVoice Appliances
MatureMature IPIP--PBXsPBXs
Enterprise Convergence PhasesTech
nolo
gy
Tech
nolo
gy
Enable
rsEnable
rsB
usi
ness
Busi
ness
Valu
es
Valu
es
TCOTCOMAC SavingsMAC SavingsFTE SavingsFTE SavingsCommon wireCommon wire#Plan Efficiency#Plan EfficiencyNew FoundationNew Foundation
ProductivityProductivitySecure IMSecure IMLess Less VmailVmail TagTagOnline DirectoryOnline DirectoryUser Call MgtUser Call MgtMobilityMobility
BPOBPOStreamliningStreamliningAutomationAutomationNew ProcessesNew ProcessesFederatingFederatingEfficiencyEfficiency
ConvergedConvergedApplicationsApplications
ConvergedConvergedVoiceVoice
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October 10-13, 2006• San Diego Convention Center, San Diego California
How are PBX Systems Different?
TraditionalPBX Chassis
Proprietary HW Bus
Interface Cards
PSTN
• All Proprietary• Single point of failure• Vendor Controlled• Costly to Maintain
HardwareSwitch
Feat
ures
Con
sole
Proprietary,Proprietary,HardwareHardware--based systemsbased systems
StandardsStandards--based,based,Software ApplicationsSoftware Applications
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
How are PBX Systems Different?
TraditionalPBX Chassis
Proprietary HW Bus
Interface Cards
PSTN
• All Proprietary• Single point of failure• Vendor Controlled• Costly to Maintain
HardwareSwitch
Feat
ures
Con
sole Hardware
Switch
Feat
ures
Con
sole
Proprietary HW Bus
Interface Cards
• Core is Traditional PBX• Addition of IP Card• Traditional PBX Issues• Phone Feature Disparity
IP EnabledPBXs Chassis
PSTN
IP
Proprietary,Proprietary,HardwareHardware--based systemsbased systems
StandardsStandards--based,based,Software ApplicationsSoftware Applications
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
How are PBX Systems Different?
TraditionalPBX Chassis
Proprietary HW Bus
Interface Cards
PSTN
• All Proprietary• Single point of failure• Vendor Controlled• Costly to Maintain
HardwareSwitch
Feat
ures
Con
sole Hardware
Switch
Feat
ures
Con
sole
Proprietary HW Bus
Interface Cards
• Core is Traditional PBX• Addition of IP Card• Traditional PBX Issues• Phone Feature Disparity
IP EnabledPBXs Chassis
PSTN
IP
Modified /Proprietary OS
Admin ApplicationAdmin Application
HardwareDependent PBXs
• HW Switch Dependent• Proprietary Operating Sys• No Control of Core Switch• Limited in Scale & Options
PSTN
IP
PBX / Call CenterPBX / Call Center
PC HardwareSwitchA
PI
I/F
MultiMulti--slot PCI Serverslot PCI Server
Interface Cards
Proprietary,Proprietary,HardwareHardware--based systemsbased systems
StandardsStandards--based,based,Software ApplicationsSoftware Applications
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
How are PBX Systems Different?
TraditionalPBX Chassis
Proprietary HW Bus
Interface Cards
PSTN
• All Proprietary• Single point of failure• Vendor Controlled• Costly to Maintain
HardwareSwitch
Feat
ures
Con
sole Hardware
Switch
Feat
ures
Con
sole
Proprietary HW Bus
Interface Cards
• Core is Traditional PBX• Addition of IP Card• Traditional PBX Issues• Phone Feature Disparity
IP EnabledPBXs Chassis
PSTN
IP
Modified /Proprietary OS
Admin ApplicationAdmin Application
HardwareDependent PBXs
• HW Switch Dependent• Proprietary Operating Sys• No Control of Core Switch• Limited in Scale & Options
PSTN
IP
PBX / Call CenterPBX / Call Center
PC HardwareSwitchA
PI
I/F
MultiMulti--slot PCI Serverslot PCI Server
Interface Cards
NetworkDependent PBXs
Standard Operating System
• Vendor HW Dependent• Vertically Integrated Product• Focus on Delivering Packets• Single Vendor Solution
Branded Server (OEM)Branded Server (OEM)
RouterRouter
IP
PSTN
PBX FeaturesPBX Features
Proprietary,Proprietary,HardwareHardware--based systemsbased systems
StandardsStandards--based,based,Software ApplicationsSoftware Applications
PBX Features
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
How are PBX Systems Different?
TraditionalPBX Chassis
Proprietary HW Bus
Interface Cards
PSTN
• All Proprietary• Single point of failure• Vendor Controlled• Costly to Maintain
HardwareSwitch
Feat
ures
Con
sole Hardware
Switch
Feat
ures
Con
sole
Proprietary HW Bus
Interface Cards
• Core is Traditional PBX• Addition of IP Card• Traditional PBX Issues• Phone Feature Disparity
IP EnabledPBXs Chassis
PSTN
IP
All SoftwareOpen PBXs
Standard Operating System
Enterprise Softswitch
IP
Standard ServerStandard Server
• 100% Software Approach• Open System (Multi-vendor)• Business Application-centric• Multiple Vendor Choices
PSTN
Communication ServicesCommunication Services
SIPPSTN
Modified /Proprietary OS
Admin ApplicationAdmin Application
HardwareDependent PBXs
• HW Switch Dependent• Proprietary Operating Sys• No Control of Core Switch• Limited in Scale & Options
PSTN
IP
PBX / Call CenterPBX / Call Center
PC HardwareSwitchA
PI
I/F
MultiMulti--slot PCI Serverslot PCI Server
Interface Cards
NetworkDependent PBXs
Standard Operating System
• Vendor HW Dependent• Vertically Integrated Product• Focus on Delivering Packets• Single Vendor Solution
Branded Server (OEM)Branded Server (OEM)
RouterRouter
IP
PSTN
PBX FeaturesPBX Features
Proprietary,Proprietary,HardwareHardware--based systemsbased systems
StandardsStandards--based,based,Software ApplicationsSoftware Applications
PBX Features
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October 10-13, 2006• San Diego Convention Center, San Diego California
Hardw
are Softw
are with
Softw
areIP
PB
X H
W/N
etwork
IP P
BX
Dependencies
Compelling Reasons Enterprises Consider IP Telephonyand their readiness for new solutions
Replace Old or Failing PBX
Expiration of Centrex Contract
New Building or Relocation
Corporate Acquisitions
Cost Savings thru Convergence
Current VoIP Solution Not Meeting Expectations
Integrate Mobile & Remote Worker
Disaster Recovery/Emergency Preparedness
Productivity Increase thru Converged Communications
New Business Processes thru Converged Applications
Converged C
onvergedC
onvergedV
oiceC
omm
unicationsApplications
Convergence Readiness
TechnologyReadiness
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October 10-13, 2006• San Diego Convention Center, San Diego California
Telecommunications
IPIP--PBXPBX
Web Services OverviewVoice = An Isolated Business App
Business Applications
IP
ContactContactCenterCenter
CustomerCustomerRelationshipRelationshipManagementManagement
EmployeeEmployeeResourceResourcePlanningPlanning Supply ChainSupply Chain
ManagementManagement
CollaborationCollaboration
HumanHumanResourcesResources
ConferencingConferencing
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaBusiness Applications
Telecommunications
Web Services OverviewBecoming a Business Application
IP
ContactContactCenterCenter
CustomerCustomerRelationshipRelationshipManagementManagement
EmployeeEmployeeResourceResourcePlanningPlanning Supply ChainSupply Chain
ManagementManagement
CollaborationCollaboration
HumanHumanResourcesResources
Business Business CommunicationsCommunications
XML-basedCommunication
ConferencingConferencing
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October 10-13, 2006• San Diego Convention Center, San Diego California
Communications enabled CRM
Point and Click call, transfer, conference, and more with clients directly from within your CRM screen.
See other workgroup
members for this client and easily
text chat, conference, call then from within
your CRM screen.
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October 10-13, 2006• San Diego Convention Center, San Diego California
Web Services Enabled Smartphones & PDAs
Mobile Mobile PhonePhoneClientClient
MobileWireless
MyServiceProvider
IPIP
ContactContactCenterCenter
CustomerCustomerRelationshipRelationshipManagementManagement
EmployeeEmployeeResourceResourcePlanningPlanning Supply ChainSupply Chain
ManagementManagement
CollaborationCollaboration
HumanHumanResourcesResources
OnOn--Premise CommunicationsPremise CommunicationsServerServer
XML-basedCommunication
ConferencingConferencing
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October 10-13, 2006• San Diego Convention Center, San Diego California
Q&A
Andy MerckerSphere Communications
