Researching Researchers - Designing the User Experience at ProQuest
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Transcript of Researching Researchers - Designing the User Experience at ProQuest
Researching ResearchersDesigning the User Experience at ProQuest RefWorks
Joined ProQuest in 2013 Senior UX Designer, Researcher Tools
Nice to meet you…
Researcher Tools at ProQuest
A Look at ProQuest User Experience Design
About ProQuest
User Experience Design Team
User Research Interaction Design IA Visual Design Usability
Testing
• Summon• 360 Link• Primo
Discovery
• ProQuest Platform• Literature Online• ProQuest Congressional• Ebook Central • ProQuest Dialog• many more . . .
Content• RefWorks• Pivot
Researcher Tools
• What happens before they click? • Do we have the right navigation? • How can we make it easier to . . . ?
It starts with a question…
HYPOTHESIZE / IDEATE
Contextual InterviewsUsage Analytics
Behavioral AnalyticsHeat-maps
Survey Data
VALIDATE
PrototypingUn-moderated Testing
Moderated TestingBeta Testing
Users, needs, behaviors
Interaction design
A User Research Toolkit
A User Research Cadence
• Qualitative Research Initiatives – 2014 - Study of Student Research, focus groups & interviews– 2015 - Contextual Inquiry on Academic Faculty– 2016 - Contextual Interviews, Research Groups (Current)
• Workflow Studies – Roleplaying Initiatives– Literature Reviews
• Usability Study– Validation Testing & User Testing – Remote Usability Studies– Customer Interviews
Users, needs, behaviors
Interaction design
Going to their environment
Capturing their context
A Breadth of Researchers
A Breadth of Disciplines
A Breadth of Processes
Roleplaying Initiatives
Literature Studies
"more research has yet to be conducted on how socially-constructed and postmodern views of socialization can characterize the
graduate student experience.” (p 36)
What does the researcher’s journey look like?
Some of our Insights
Three Key Influencers
Workflow Process
Project Cycles
Self-Structured Organization
A Preference for Systematic Reviews
A Preference for Systematic Reviews
"I use a citation manager to compile references and deduplication for bibliometric… RefWorks chokes when the database gets above a few thousand.” - PhD Candidate, Legacy RefWorks user
Tactical Writing Strategies
Tools of the Trade
An Abundance of Options
An Abundance of Environments
A Hierarchy or Researcher Tools
What Functions matter to Grad Students?
Collaboration tools
Conduct searches
Share citations
Manage citations
Share documents
Annotate documents
Organize documents
Store documents
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%
8.42%
46.52%
16.48%
79.85%
19.05%
38.83%
61.17%
58.61%
Functions for which Graduate Students Use Research Tools
New Pathways in Scholarly Research, 2015
Tool-Making
Capturing the Bigger (& Smaller) Picture
Imagining Today
The Researcher’s ChoiceWe’re continuing to lead the world or reference management
Rethinking Citation View
• Newer researchers don’t always begin their paper at RefWorks • Users describe “just quickly grabbing a citation”• A simple function-oriented workflow comes from this paradigm
1. Get some citations into RefWorks as quickly as possible2. Copy the citation style for the bibliography, probably type in-text by hand 3. Check the info to ensure nothing’s missing (optional)
Cite View Scenarios
Where is citation view?
There it is.
A complex menu to “customize”
View references as citations
Still need to change the view
Imagining a Future
Looking Back to Look Forward
What if?
A Few Concepts We’re Imagining
Access to Full-Text
Course-Focused Organization
The Bigger & Smaller View
Planning & Delegating
Thank you.