research paper

EFFECTS OF THE USED OF BUSINESS ANALYTICS IN MEDIUM OR LARGE SCALE

BUSINESSES OR ENTERPRISES

A Project

presented to the Faculty of the

Computer Studies of

Colegio San Agustin-Bacolod

In partial Fulfillment of the Requirements

for CSCI 301- COMPUTER FUNDAMENTALS WITH INTRO TO OPERATING SYSTEM

By

Dorde, Reygien Angela D.

Lobaton, Andrea Krisheen L.

Rivera, Treni A.

Santillan, Stefhanie Jane P.

Siote, MIchelle

Mr. Giovani N. Ten, MSCS

October, 2015

ContentsINTRODUCTION..................................................................................................................3

BACKGROUND....................................................................................................................4

ORGANIZATIONAL CHART..................................................................................................5

OBJECTIVE..........................................................................................................................7

PROJECT CONSTRAINTS.....................................................................................................7

REQUIREMENT SPECIFICATION..........................................................................................8

DESIGN CONSIDERATION.................................................................................................10

RESOURCES......................................................................................................................13

CONCLUSION....................................................................................................................18

GANTT CHART..................................................................................................................19

REFERENCES.....................................................................................................................20

INTRODUCTION

Tourism is one of the most important economic sectors and is also the sector

that records the highest growth rate in the Philippine economy. Tourism is an attractive

field, although in recent years it has had a downtrend, with decreases recorded at most

of the specific indicators.

The travel agency is a privileged intermediary between tourists and tourism

service providers.

In Philippines, travel agencies carry out their activity based on the tourism

license issued by the Department of Tourism and the person who provides the operative

management must be a holder of tourism certificate. The exchange of information is

very important for the sale of the tourism product. Information must flow quickly and

securely between the clients and the tourism providers.

Mainly, Abacus and Amadeus are the systems used by the travel agency to

provide a wide range support services and makes workflow automation for travel

agencies a reality by seamlessly integrating all processes, from point of sales right

through financial report.

Hence, the researchers wish to conduct an effect in business analytics to Travel

Lounge Inc. that will provide quality of employees and their development through

training and education in determining long- term profitability in the business to achieve

its customers’ satisfaction.

BACKGROUND

The Travel Lounge, Inc. is the leading full service travel agency in Western

Visayas, Philippines, offers arrangements for both domestic and international travels.

Their services include ticketing, tour packages and hotel bookings as well. Established in

1999, they have been a consistent awardee of local and international airlines. Currently,

it has two branches in very accessible locations in Bacolod City and Province of Negros

Occidental, Philippines. Currently, the company is using Amadeus and Abacus system

that helps to connect to the travel ecosystem which means new business travel

opportunities that can make business and of travel partners to grow.

Amadeus Travel Intelligence provides airlines with valuable market, performance

and customer insights, which can also be fed into the Amadeus personalization system

to provide a premium journey experience.

Abacus services help agencies implement solutions and services that

differentiate themselves in the evolving industry.

By the use of these systems, it empowers to optimize business processes,

procedures and reporting. These ultimately reduce costs and generate more revenues.

ORGANIZATIONAL CHART

PRESIDENT

Sheila Yap Saratan

TREASURER

Bryan S. Yap

BOARD OF DIRECTORS

VICE PRESIDENT

Edward Victor Yap

SECRETARY

Aileen Ann S. Yap

ACCOUNT OFFICERS

Eric Saratan

Eliana Ysabel Saratan

Marvin Ryan Chua

Vicky Yap

Eddie Yap

Flora Chua

Enrique Chua

Carmela Nava

Neoca Antonio

Racel aparecio

Rea Ann Pomperada

Charise Tuyo

Julinda Patriarca

OBJECTIVE OF THE STUDY

Generally, the study aims to:

• Improve the current systems of Travel Lounge, Inc. in terms of conducting

trainings to their employees.

Specifically, the study aims to:

1) To increase productivity.

2) To increase ability to incorporate new technologies.

3) To build an effective, efficient and highly motivating to enhance company’s

position in the market.

4) To encourage employees to adapt and use advance technical no how and;

5) To provide more convenience for the company as well as the customers.

Byron Cheung

PROJECT CONSTRAINTS

This section enumerates the scope covered of the research and its delimitations.

Scope

This study will provide proper training of using Abacus and Amadeus systems to

the service providers especially to travel agents so they will be knowledgeable and

active in the industry. It focuses on providing education, training and resource materials

to its members to equip them with the tools to offer the highest quality of service.

Delimitation

This study is limited only to the travel agents of Travel Lounge, Inc. who are in

the training program of Abacus and Amadeus systems. This study does not cover any

other Travel Agencies in Bacolod City.

RESOURCES

Requirement Specifications

Operational Feasibility

Basically, the goals of the system are to develop the following functionalities:

1. This system is an online system that can be accessed anywhere that has

internet access.

2. The decision support feature of the system will provide an information in

making of airline reservation

3. This system provides sorting and searching feature for the different purposes

like searching by flight, etc.

4. This system also sends an email to the customer to send information about

their flight schedule.

5. Only travel agents can record and book.

All these functionalities do not drastically change the current procedural steps;

hence problems to its implementation are expected to be minimal.

Technical Feasibility

Hardware (Minimum Requirement)

The Travel Lounge, Inc. Amadeus and Abacus systems shall have a local server,

which is placed inside the company.

Server:

• Intel Core i3 4th Generation Processor

• 2Gb DDR3 Random Access Memory

• 1Tb Hard Disk Drive

• Internet (2Mbps Bandwidth)

Clients

The system requires the clients or the users to have a desktop computer to

access the system with any updated operating system for faster response.

DESIGN CONSIDERATIONS

ABACUS

A Sign in box will appear. You may require entering your password. System will check

and download the applicable apps to your Abacus WorkSpace at the 1st sign in.

Upon first time sign-in to Abacus and/or current passcode has been used for 90 days.

You will receive below prompt message:

You can input your new passcode and confirm new password. The host sign in password

will be updated at the same time.

Successful access to Host screen

AMADEUS

First, search a flight from book.cebupacificair.com before you proceed to the Amadeus System.

RESOURCES

PC for both user & owner (minimum requirements)

Internet Connection 1Mbps bandwidth or higher

Pentium 4/AMD Athlon processor or higher

1Gb RAM or higher

100Mb HDD available space or higher

CONCLUSION

The Travel Lounge, Inc. is undergoing substantial change to their employees as a result

of lack of development in providing good quality and fast service to their customers.

The current study has proved that with proper training, travel agents understand

required tasks and expectations within their role. This leads to a higher confidence level

and likely better work.

The findings will help the travel agency employees to better understand good quality of

service and know exactly how to do their job leading to a seamless transition in using

Abacus and Amadeus systems. With these systems, they can continue to run smoothly

without too many mishaps.

However, the managers may try to enhance customer satisfaction by focusing on a free

gift, a discount or any other kinds of favorable outcome to the customers who has

experienced failed service. Therefore, if Travel Lounge, Inc. will train their employees

properly, they will get a higher return on investment. Poor training can lead to spending

extra time fixing mistakes. Overall, the findings in this study highlight the importance of

proper training to the employees of Travel Lounge, Inc. by using Abacus and Amadeus

systems when providing good quality of service to enhance customer satisfaction. This

would provide guidance for the Travel Lounge, Inc. employees to improve their service

in selling their airline ticket.

GANTT CHART

REFERENCES

http://www.academia.edu/7515835/

IMPROVING_THE_PERFORMANCE_AND_EFFICIENCY_OF_TRAVEL_AGENCIES_WITH_IT_T

ECHNOLOGY

http://www.softsuitcase.com/Sabre/Amadeus_Guide.pdf

http://www.abacushk.com/download/AbacusWorkSpace/

AbacusWorkSpaceUserManual.pdf

http://www.softsuitcase.com/Sabre/Amadeus_Guide.pdf

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