Research Master's thesis: The importance of eLearning in transforming organisational strategies: a...
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The importance of eLearning in transforming organisational strategies:
The case study of the RIPE NCC
Sandra Cristina Quintino BrásAdvisor: Professor Doutor António Moreira Teixeira
Universidade AbertaMestrado em Pedagogia do eLearning
26 November 2013!
Overview
Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research
1. Research motivation and purpose
Research object description
!
9000 members76 countries
1. Research motivation and purpose
Problem space
• Limitations of onsite training courses:- Number of LIRs reached per year- Number of countries covered per year
• Political unstable countries
1. Research motivation and purpose
Research question
Q.1. Does the introduction of eLearning practices at the RIPE NCC transform its organisational strategies?
Q.1.1. Does the introduction of eLearning practices at the RIPE NCC help in achieving the vision and goals of the organisation?
Q.1.2. Does the introduction of eLearning practices at the RIPE NCC change the way the organisation is perceived by its collaborators and members?
1. Research motivation and purpose
The RIPE NCC’s strategies
Three strategic pillars:• Strong Regional Internet Registry• Trusted source of data• Strong and stable RIPE Community
Overview
Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research
2. Theoretical framework
The importance of experience
• Knowles’ Principles of Andragogy• Ausubel’s Meaningful Learning• Merrill’s Five Principles of Instruction• Work-based Learning• Learning Organisation
Overview
Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research
3. Research strategy
Research methods
Case Study Design Based Research
Overview
Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research
4. Case study development
Four stages
• Stage 1: Improving the quality of the OER• Stage 2: Implementing Webinars• Stage 3: RIPE NCC Academy proposal• Stage 4: The impact of eLearning in the RIPE
NCC’s strategies
4. Case study development
Stage 1: Improving the quality of the OER
• Short videos• Centred on real life tasks• Help learners to solve
problems quickly!
4. Case study development
Stage 2: Implementing the Webinars
• Short online synchronous sessions
• Interaction with trainers• Easily accessible• Decisions based on needs
analysis
!
4. Case study development
Stage 3: RIPE NCC Academy proposal
• Virtual Learning Environment• Certification of knowledge• Integration with onsite courses and Webinars
4. Case study development
Stage 4: Impact of eLearning in strategies
• Two surveys: - Management Team and Executive Board
(17 replies)- Webinars’ participants
(65 replies)
Categories Subcategories
A - Strong Registry
A1 - Services’ quality improvement
A - Strong Registry
A2 - Services’ value
A - Strong Registry
A3 - eLearning implementation
A - Strong RegistryA4 - RIR quality
A - Strong RegistryA5 - Knowledge certification
A - Strong Registry
A6 - Publicity
A - Strong Registry
A7 - Perception
A - Strong Registry
A8 - Commodity and cost reduction
B - Trusted source of dataB1 - Learning opportunities
B - Trusted source of dataB2 - Content and format
C - Strong and stable RIPE Community
C1 - Physical borders absence
C - Strong and stable RIPE Community
C2 - SupportC - Strong and stable RIPE Community C3 - RIPE Community integrationC - Strong and stable RIPE Community
C4 - Communication and interaction
Overview
Research motivation and purposeTheoretical influencesResearch strategyCase study developmentConclusions and future research
5. Conclusions and future research
Conclusions - Management/Board
“One of the most important recent RIPE NCC strategies was to better engage with our membership. eLearning has and will play an important role in achieving this”
“Reaching out to more members that normally could not attend trainings”
“The RIPE NCC’s ongoing strategy is to make itself more than just a supplier of number resources to its members”
5. Conclusions and future research
Conclusions - Members
“It gives the chance to me to improve my knowledge of RIPE NCC’s services and tools (...) without leaving my workplace. Thereby increases my value for my boss”
Quick and precise learning”
“(...) and the chance to directly communicate with you and exchange experiences”
5. Conclusions and future research
Improvement of Members’ perception
!
5. Conclusions and future research
Added value to membership
!
5. Conclusions and future research
Investment in eLearning
!
5. Conclusions and future research
Effect on organisation’s strategies
More learning opportunities to more
members
Increase RIPE NCC’s visibility
Improve members’ knowledge
Strong RIR
Trusted source of data
5. Conclusions and future research
Effect on organisation’s strategies
More learning opportunities to more members
Strong RIR
Improve members’ knowledge
Participation on the PDP
Change in procedures
Change in strategies
Strong and stable RIPE Community
5. Conclusions and future research
Conclusions
• Indicators show that introduction of eLearning practices:- improves communication between the members and the RIPE NCC- transforms organisational strategies
• Temporality limitations for short or long-term
5. Conclusions and future research
Clues for future research
• Insights that support broad regional scope, cultural and religious diversity in eLearning
• Involvement of the actors in the design of eLearning practices
• Implementation of eLearning in corporate/not-for-profit environment (collaboration with RIRs)
• Development of analysis’ grid
Thank you