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1 Request for Proposal for Technical and Financial Central Monitoring Agency – Technical & Financial Monitoring of NSDC Projects.

REQUEST FOR PROPOSAL

(RFP)

FOR APPOINTMENT OF CENTRAL

MANAGEMENT AGENCY FOR

MONITORING OF TECHNICAL AND FINANCIAL PERFORMANCE OF NSDC

PROJECTS (RFP/MONITORING/2016/0006)

Issued by:

National Skill Development Corporation,

CIN: U85300DL2008NPL181612

Block A, Clarion Collection (Qutab Hotel),

Shaheed Jeet Singh Marg, New Delhi – 110016

Website: www.nsdcindia.org

Email id: [email protected]

Phone: 011-47451600 Fax No: 011-46560417

http://www.nsdcindia.org/


Request for Proposal (RFP)

Assignment Title: Appointment of Central Management Agency for Monitoring of Technical and

Financial Performance of NSDC Projects.

Date of issue: 10th October 2016

Last Date of Submission: 25th October 2016, Time (IST): 5:00 PM

Dear Sir/ Madam,

National Skill Development Corporation (NSDC) intends to enter into an arrangement for the provision of

services outlined in the Terms of Reference (ToR) through a competitive bidding process. In this respect,

NSDC would like to invite your organization to submit a technical and financial proposal as outlined in this

RFP.

Any questions regarding the RFP must be received in writing (e‐mail) as mentioned in this RFP. Thereafter,

no request for information will be considered.

The proposal (technical and financial) should be submitted in a sealed envelope latest by the date and

time mentioned in this RFP. Any proposals received after the stipulated date and time shall not be

considered.

Yours sincerely,

For National Skill Development Corporation

Manish Kumar

Managing Director & Chief Executive Officer


Instruction to bidders

This section outlines the format for submission of proposals and criteria for evaluation of proposals

1. Format for submission of proposals

The pre‐qualification, technical and financial proposals should be submitted in the format attached

in Annexure I, II and III respectively. Submission of proposals in the wrong format may result in

invalidation of such proposals. Changes to the proposals shall not be permitted once they have been

submitted to the NSDC.

2. Tenure of the Appointment

The Central Monitoring Agency (“CMA”) that this RFP seeks to appoint will be appointed for 2 years.

3. Important details for submission of proposals

The bidder is advised to study this RFP document carefully before submitting its proposal.

Submission of a proposal in response to this RFP shall be deemed to have been done after

careful study and examination of this document with full understanding of its terms,

conditions and implications. In order to facilitate the evaluation by the NSDC and to ensure

each proposal receives full consideration, the bidder must adhere to the following

guidelines:

The bidder should submit the Pre-qualification, Technical and the Financial Proposals in three separate sealed envelopes as given below:

1. The first envelope marked “Pre‐qualification Proposal” shall contain one hard copy

of the Pre-qualification proposal. 2. The second envelope marked “Technical Proposal” shall contain one hard copy of the

Technical Proposal. 3. The third envelope marked “Financial Proposal” shall contain one hard copy of the

Financial Proposal.

All these three envelopes shall indicate the name and address of the bidder. The bidder shall seal all three envelopes containing the Pre-qualification, Technical and Financial proposals in one envelope. This outer envelope indicating name and address of the bidder shall be marked clearly: “PROPOSAL FOR: APPOINTMENT OF CENTRAL MANAGEMENT AGENCY FOR MONITORING OF TECHNICAL AND FINANCIAL PERFORMANCE OF NSDC PROJECTS (RFP/MONITORING/2016/0006)” and addressed to:

Mr. Neelabh Sangal,

Associate – Monitoring & MIS,

National Skill Development Corporation Block A,


Clarion Collection (Qutab Hotel) Shaheed Jeet Singh Marg,

New Delhi ‐ 110016

Email: [email protected]

Phone: 011-47451600

4. The projected schedule for the bidding process is given below:

S. No. Information Details/Dates

1 Release of Request for Proposal (RFP) 10th October 2016

2 Last date and time for submission of written queries for clarifications 18th October 2016

3 Pre bid conference 21st October 2016

4 Release of response to bidder queries 22nd October 2016

5 Last date and time for submission of Technical and Financial bids

25th October 2016 05:00 PM (IST)

6 Presentation by bidders(technical) who qualify Pre-qualification criteria

To be Communicated

7 Award of contract by NSDC

To be communicated

5. Proposal Preparation Cost

The Proposer shall bear all costs associated with the preparation and submission of its proposal,

and NSDC will in no case be responsible or liable for those costs, regardless of the conduct or

outcome of the proposal process.

6. Right To Termination/Cancellation/Revision/Amendment

Notwithstanding anything contained in this RFP, NSDC, reserves the right to cancel/terminate the

proposal process without assigning any reason whatsoever, at any time prior to signing the contract

and NSDC shall have no liability for above‐mentioned actions. NSDC can also decide to not to go

ahead with the proposal in case NSDC feels there is any conflict of interest given various project

undertaken by NSDC directly or indirectly.

Further, NSDC reserves its right to revise or amend this RFP any time for any reason in which case

an addendum will be hosted on the NSDC web-site.

mailto:[email protected]


7. Corrupt Or Fraudulent Practice

In the event of the Proposer engaging in any corrupt or fraudulent practices, as per the judgment

of NSDC, the proposal will be rejected by NSDC at anytime. Any decision by NSDC in this regard will

be final and binding on the Proposer.

For the purpose of this clause: “Corrupt Practice” includes but not limited to the offering, giving,

receiving or soliciting of anything of value to influence the action of NSDC in the selection process.

It also includes bringing undue influence through any quarter or interfering directly or indirectly in

the selection process to affect its outcome.

“Fraudulent Practice” includes but not limited to a misrepresentation of facts in order to influence

selection process to the detriment of NSDC.

8. Indemnity

The successful bidder upon award of the contract shall be liable for and indemnify, defend, hold

harmless and keep indemnified NSDC, its associates, partners or its directors or its employees from

and against any claim or loss including without limitation, fines, penalties, fees, damages, costs

(including legal fees and expenses), liability (whether criminal or civil) suffered and/or incurred by

NSDC, its affiliates or its directors or its employees arising from or in connection with the

performance of the services by the successful bidder or due to any breach of the terms and

condition of the contract including any covenants, obligations and representations and warranties

of the successful bidder, or breach of applicable laws and regulations governing the performance of

the services by the successful bidder.

9. Late Proposals

Any proposal received by NSDC after the deadline for submission of proposals prescribed in RFP will

be summarily rejected.

10. Evaluation of proposals

The proposals will be selected by a NSDC committee based on the pre‐qualification, technical and

financial details submitted by the bidder. Financial and Technical Qualifications will be opened only

for bidders who qualify in the pre-qualification stage. Financial and Technical qualifications will have

a weightage of 30:70 respectively.

In case the bidder is presently associated or was associated any time in the past with NSDC, bidder’s

past performance shall be considered while evaluating the proposal.

The successful bidder shall submit a copy of a valid Professional Indemnity Insurance Policy with an

endorsement in favour of NSDC before the execution of the contract.

Bid should be submitted by an individual entity and not in consortium.


11. Questions/Inquiries

1. The point of contact regarding this Request for Proposal (RFP) is Mr. Neelabh Sangal - NSDC. 2. All Questions/Inquiries must be submitted in writing and must be received not later than

October 18th, 2016 (Tuesday).

3. All Questions / Inquiries will be accepted by email at [email protected] quoting the RFP No. “RFP/MONITORING/2016/0006” in the subject.

12.1. Pre- Qualification Criteria

NSDC will first open only the pre‐qualification proposals which shall be evaluated as per the criteria

specified below:

Any entity which has been barred by the Central Government, any State Government, any

statutory authority or any public sector undertaking, as the case may be, from participating in any

scheme/project, and the bar subsists as on the date of the Proposal submission, would not be

eligible.

S.No. Parameters Documents Required

1

The bidder must be a Registered legal entity in India. It may be a Company/ Firm/ Society registered under Indian Companies Act, 1956/ The Partnership Act 1932/ Society Registration Act, 1860 respectively. AND Bidder should have been operational continuously anywhere in India for the last 3 (three) years.

Certificate of Incorporation Supporting documents to be provided.

2 The bidder shall have valid Service Tax Registration and PAN number allotted by the respective authorities.

Service Tax Registration Certificate and PAN Card.

3

The bidder should neither have been Debarred and / or Blacklisted and / or Suspended by any Central / State Government Department in the last three years. (FY 2013 – 2014, 2014 – 2015, 2015 – 2016).

The bidder shall furnish an undertaking duly attested by notary on a non-judicial stamp paper of value Rs. 100/- (Rupees One Hundred Only) regarding bidder’s nonblacklisting / non debarring/ non suspension in any of the government department and public sector undertaking /enterprise in India during the last three financial years.

4 Bidder should have an annual turnover of at least Rs. 15 Crore for each of the last three financial years; FY 2013-2014, 2014-2015, 2015-2016.

Audited financial statements should be attached for the relevant three years.

5 Bidder should have experience of at least three projects involving project management/ monitoring for a Central

Copy of contract/ client letter

mailto:[email protected]


Government department or State Government or with Multi-Lateral organizations such as World Bank, Asian Development Bank etc.

6

The bidder shall have minimum manpower strength of 100 persons on the rolls of the bidder.

Certificate from Head (HR) or company secretary for number of technically Qualified by professionals employed the bidder and appropriate supporting documents.

Note: In case audited financial statements of FY 2015 – 2016 are not available, provisional financial

statements of FY 2015 – 2016 are allowed.

12.2. Technical Proposal and Criteria

The Technical Proposal of only those bidders, who qualify in the Pre‐Qualification stage, shall be opened.

The Technical Evaluation criteria for selection of Proposer are given in the table below:

Evaluation Criterion – Technical Max Score

1. Experience of the Firm 25

1.1. Experience in Programme Management for NSDC/ State Government / state skill missions/ central Government/ SSC of large Projects in the Skill Development Space implementing end-to-end skilling service (education, skilling, labor) (Projects over Rs. 20 lakh will only be considered). No clubbing of individual projects will be allowed. However, extension value can be considered and only top 5 Projects to be provided. Marking will be relative to No. of Projects, relevance of the experience and value of the Projects

15

1.2. Projects globally involving management of funds of investors like sovereign wealth funds, pension funds, social impact funds, bilateral and multilateral development finance institutions. No clubbing of individual projects will be allowed. However, extension value can be considered and only top 5 Projects to be provided (Projects over Rs. 50 lakh will only be considered)

10

2. Proposed Methodology and Work-Plan 40

2.1. Understanding of the Scope of Work & objectives of the assignment: The extent to which the consultant’s approach and work plan respond to the objectives indicated in this RFP.

10

2.2. Completeness and responsiveness: The extent to which the proposal responds exhaustively to all the requirements of all the Terms of Reference

5

2.3. Proposed Project Plan detailing out dependencies and assumptions with action plan. proposed Tools and Templates and most cost effective monitoring framework

10

2.4. Technical Presentation by the bidder on Approach and Methodology 15

3. Profile Proposed of key roles of proposed team members 35

3.1. The team Profiles will be evaluated on the following parameters: Experience of working in skill and education sector in India (25%) Qualification of proposed team(10%) Relevant Experience (40%)

25


Seniority of the Team Deployed (Position and Years of Exp) (25%)

3.2. The bidder shall provide CVs of personnel for key roles required to be staffed at the CMA. At least 75% of the proposed team should join the actual Project Management Team, unless in case of resignation by the team member(s) in which case supporting documents shall be submitted by the bidder for the same. The project manager proposed for the team should mandatorily join the CMA. Any change should be approved by NSDC. Further, no change in number or composition of the team as proposed by the bidder in the proposal shall be made at the time of actual execution of the contract except with the prior written consent of the NSDC. The structure and the number of team members should be proposed by the bidder depending on the understanding of the requirement mentioned in the RFP. The qualification and experience of team members should be in sync with the profile they will handle.

10

Total Points 100

Score calculations:

Only those bids with a technical score of >=70 (or the top three scores) shall be considered for financial

evaluation or as decided by the NSDC Evaluation committee. Quality and cost based selection (QCBS)

method shall be adopted for selection of the Proposer. Bidder with the lowest evaluated Financial

Proposal (Fm) will be given the maximum financial score (Sf) of 100 points. The formula for

determining the financial scores is the following: Sf = 100 x Fm/F, in which Sf is the financial score, Fm

is the lowest price and F is the price of the proposal under consideration.

The technical score (St) shall be as per the points scored as per table given in clause 12.2 above

Proposals will be ranked according to their combined technical (St) and financial (Sf) scores using the

weights (Wt = the weight given to the Technical Proposal; Wf = the weight given to the Financial

Proposal; Wt + Wf = 1) indicated below. The combined score (S) will be calculated as follows: S = (St x

Wt) + (Sf x Wf).

The weights given to the Technical and Financial Proposals are:

Wt = 70% Wf = 30%

Evaluation committee reserves the right to tweak and change the process and also to get into a final

round of commercial negotiations with the 3 best shortlisted bidders.

12.3. Negotiation Phase

NSDC will submit questions to each Provider seeking clarification of any element of their

proposal, if needed.

Negotiations will be undertaken in accordance with the timetable in Clause 4 of this RFP.

Negotiations may include face-to-face sessions. Bidders are responsible for their own expenses

associated therewith.

NSDC reserves the right to solicit a best and final offer from each remaining bidder


12.4. Other Terms and Conditions

Intellectual Property Rights: All work performed by the Provider shall be “work for hire” and the

Provider shall obtain no rights there from. All rights belong to the NSDC.

This RFP is not an agreement or an offer. The purpose of this RFP is to provide interested bidders

with information that may be useful to them in the formulation of their Proposals pursuant to this

RFP. This RFP includes statements, which reflect various assumptions and assessments arrived in

relation to the Work. The assumptions, assessments etc. contained in this RFP, may not be

complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its own

investigations and analysis and should check their accuracy, adequacy, correctness, reliability and

completeness. NSDC, its employees and advisers make no representation or warranty and shall

have no liability to any person including any bidder under any law, statute, rules or regulations or

tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or

expense which may arise from or be incurred or suffered on account of anything contained in this

RFP or otherwise, including the accuracy, adequacy, correctness, reliability or completeness of

the RFP and any assessment, assumption, statement or information contained therein or deemed

to form part of this RFP or arising in any way in this Selection Process.


Terms of Reference

1. Introduction of NSDC

National Skill Development Corporation (NSDC) is a Public‐Private Partnership (PPP) initiative focused on

promoting development and upgrading of skills, especially in the unorganized sector, by fostering private

sector participation and investment. NSDC was set up in 2008‐09, as part of the National Skill

Development Mission, to meet the need for skilled workforce in a growing economy as well as to reduce

the existing gap between demand and supply of skilled manpower. NSDC has obtained license under

Section 25 of the Companies Act, 1956 and falls under the purview of the Ministry of Skill Development

and Entrepreneurship.

NSDC supports skill development by identifying skill gaps in the workforce, funding skill training &

development programs, creating vocational institutions and developing accreditation norms. Currently,

NSDC provides support to multiple sectors with critical skill gap by:

Financing and incentivizing select private sector players.

Facilitating support services to skill development institutes such as training curriculum, faculty,

technology platforms, student placement mechanisms and accreditation systems.

Developing viable models for skill development and encouraging large scale private participation for

reducing skill gap.

Establishing Sector Skills Councils for conducting research, improving delivery mechanism and building

quality assurance.

The objective of NSDC is to contribute to Skilling India through initiatives that foster private sector

involvement in skill development programs. For this purpose, it supports initiatives that have a

“multiplier” effect on skill development and target sectors/ segments with huge unmet needs.

2. Setting the context

In the above context, NSDC provides funding to the private sector enterprises, training & skill

development organizations, industry bodies/ associations, social entrepreneurs and NGOs (hereinafter

referred to as “Partners”) for building scalable & for‐profit vocational/ skills training initiatives and

promoting innovative models in the skill development space. The financing initiatives provide viability gap

funding to private players through:

Loans

Equity

Grants

NSDC invites proposals from private organizations/ NGOs for funding their skill development initiatives

and training programs in the multiple sectors identified by it. The proposals are evaluated on the following

criteria and final selection is subject to clearance from the NSDC Board:

Sustainability of the business model in the medium to long term

Partnerships with prospective employers, state governments, ITI/ ITC and financial institutions

Employer’s view of demand for the specific skills Alignment with the NSDC's mission


Robustness of overall plan and operating model Ability to leverage partnerships

Ability to leverage financial requirements

Ability to leverage management capability

3. Introduction to NSDC Monitoring System

Till date, NSDC has approved over 274 projects across India including tier II & tier III cities and towns that

would skill approx. 90m people and create a peak training capacity of 15m in next 10 years. About 200

Partners have started their operations and others are likely to start soon. NSDC Partners are likely to train

approx. 20 lakh people this financial year, having currently more than 5,000 centers (including mobile

centers).

NSDC intends to engage an independent Central Monitoring Agency also referred to as ‘CMA’ to facilitate

overall i.e. social and financial monitoring and evaluation of the ongoing projects as “Project Monitor”.

The Agency shall upgrade/ create monitoring processes/ methodologies, improve/create base line

templates, identify, select& engage suitable regional and technical agencies, as required for implementing

the monitoring process (say physical validation), setup a data validation process, manage the call center

system ( as need be for data validation), bring in required IT tools/ systems for data analysis / prediction

and co-ordinate with its sub agencies / outsourced manpower and present the consolidated monitoring

&evaluation reports on time on a monthly , quarterly and annual basis. It shall bring in requisite tools and

infrastructure for project planning, evaluation, analysis and monitoring along with a dashboard for

collation and consolidation of information received from NSDC Partners (Training Partner as well as SSCs)

and presenting the information after needful business intelligence analysis to the management of NSDC

with their overall views and recommendations.

The agency is expected to provide a detailed critical analysis to the Board of NSDC which would enable

decision making. Financial sustainability of the Programs funded by NSDC is important for the success of

overall strategy for large scale skill development in the country. To achieve sustainability, it is essential

that the vocational training Programs funded by NSDC are developed, marketed, delivered and assessed

in accordance with current international best practice.

Specifically, NSDC has identified the following as key outcome areas for projects financed by it:

1. Relevance: Extent to which the courses offered, training methodology, standards & quality,

tools and approach remain relevant to the targeted stakeholders viz. trainees and industry

2. Portfolio Management: Hand-hold and guide the projects/investments to meet their

objectives as per their implementation plan and meet their overall objectives of NSDC.

3. Efficiency: Appropriateness of resources invested as compared to outputs

4. Impact: Extent to which the project is successful in creating sustainable employment,

livelihood, enhancing industry competitiveness, etc

5. Scalability and Sustainability: Whether the positive results are scalable and sustainable

The activity of monitoring needs to support the above organizational objectives of NSDC, specifically by

fulfilling the following objectives:


Tracking performance of projects/ programs through regular and close consultations with

Partners and independent research / diligence.

Identifying and resolving problems at an early stage, create early warning systems, further

create a detailed Risk Assessment Framework for the NSDC investment Portfolio, implement

and maintain the same.

Develop monitoring and evaluation framework for the projects under the scope of

monitoring.

Achievement of balance between quality / accuracy of monitoring(through mechanisms such

as statistically significant sampling of data) and cost effectiveness

Ensuring sustainability and quality with scale

Providing analytical report which is good enough for risk mitigation and also predictive in

nature

Proper contracts management and timely alerts

Ensure compliance to NSDC Quality parameters.

3.1. Scope of Work:

The overall scope of work for the Monitoring Team has been broadly summarized below, this is followed

by a section detailing the scope of work:

Understanding the model - Have in-depth understanding of the operational and financial

model of all Training Partners also called ‘TPs’ which shall include NSDC Debt

model/Innovation Partners, SSCs and Other Project Partners under the preview of CMA,

including their agreement with NSDC along with any subsequent amendments, e.g. sector

addition, proposal restructuring, etc.

Development of Detailed Process Manual for Monitoring of NSDC TPs and SSCs: Creating of

standard operating procedures (SoP) for various stages of the NSDC monitoring process, and

ensuring implementation of the same for TPs and SSCs. Have clear strategy and operations

manual to manage various Stakeholders in the eco-system.

Portfolio Management: Develop a deep understanding of the business and financial needs of

the TPs, provide timely guidance and hand-holding support in reaching their financial goals

and social goals as per the project approved.

Risk Management: Study the Risks in the NSDC system and develop a detailed Risk

Assessment Framework for the NSDC Training Partners with respect to their performance

and NSDC meeting its overall mandate through the TPs.

Training Partner Rating Framework: Develop and publish an annual rating of Training Partners

in the NSDC framework. Also implement and maintain the Training Center validation system

Recovery and Restructuring: Develop early warning mechanisms to track and recommend on

defaults in performance on both social parameters and financial parameters and develop

mechanisms to reduce defaults in future, incorporate suitable penalties and support with

subsequent legal action in case of defaults.

Legal Support: Provide necessary and relevant support to facilitate for legal requirements of

the CMA with defined turn-around time.


Data upload in SDMS – A good understanding of the Database and Data management ensure

strong coordination with the SDMS-IT team and facilitate resolution of any relevant queries

of Training Partners related to data upload in SDMS.

Data analysis - In-depth analysis of data for future projection, management feedback and

corrective action including timely escalation of risks and issues

Effective Data Collection: Develop strategies and implement effective methods for large level

Data Collection

Management Dashboards – develop a technology layer over the NSDC-SDMS database to

provide an internally hosted transparent dash boarding mechanism for Technical and

Financial performance of NSDC TPs and NSDC Projects and subsequent data-analysis. The

dashboard to be designed, developed and maintained by the CMA.

Fund disbursement - Providing inputs on performance of the Training Partners/SSCs to

facilitate NSDC to make decision on fund disbursement.

Evaluation - Performance evaluation of the Training Partners based on the progress reports

received from SDMS.

Site visit - Physical site/centre / HO visits based on the SMA evaluation of Training Partners

on a quarterly basis.

Management Audit - Coordinate with third party audit agency on behalf of NSDC for e.g. in

sourcing, appointing, scope finalization, collecting reports, collating and review, and following

up with Partners for closure.

Financial Analysis – Develop analysis of financials inclusive of Utilization certificates from all

Training Partners and SSCs on a quarterly basis, review the same and prepare a variance

statement vis‐à‐vis their commitments in the proposal and send feedback or clarification

emails to Training Partners/ SSCs for variance as noted.

Projections and necessary updates: Prepare Board presentation updates for necessary

approvals and also highlighting trend, deviations, risks, and recommending corrective

measures for improvement in performance of Partners.

3.2. Detailing of scope of work is mentioned here under:

1. A Detailed review of the current NSDC process and establishment of NSDC Processes for monitoring of NSDC Training Partners and SSCs

a. Review, update processes established for implementation of the Technical and Financial

Monitoring of NSDC TPs and SSCs.

b. Develop new processes, as required, to be adopted by all NSDC stakeholders:

a. Define standardized end‐to‐end Processes

b. Define primary ownership for Processes

c. Manage updates to the Process Manual with version control

d. Review and establish internal processes for Program Management Team

i. Communication process with partners (SSC, Training Partners, Placement

Agencies, NSDC Internal Stakeholders, Auditors)


ii. Reporting structure and process

iii. Management of documents related to TPs

e. Develop and update Frequently Asked Questions related to the various project under

monitoring.

2. Facilitate Induction of Training Partners and SSCs

The Monitoring team is expected to coordinate, conduct and lead the induction of approved TPs and SSCs post their respective agreement signing with NSDC.

Introduction to NSDC Eco-system

Introduction to the NSDC grievance redressal mechanism

Orientation Session on use of SDMS

Orientation program with NSDC Internal teams like SQA, IT etc

Key reporting requirements and their associated timelines

Training Partner performance review mechanism.

Appointment of SPOC for coordination on monitoring and evaluation activities

Immediate documents to be submitted by the Training Partners

3. Data upload in SDMS by TPs

Coordinate with partners to ensure timely submission of monthly reports. The data received from partners might range from a few hundreds to lakhs of data records. These records are details about trainee, center, course, employer, geography, sector etc.

Preparation of the summary dashboard to give a snapshot of the performance by NSDC partners. Analysis of the overall performance of all NSDC partners and highlighting any major trends noticed during the process and also highlight specific challenges being faced by partners.

Facilitate the data validation through the call validation exercise through NSDC outsourced call centers for all the candidate data uploaded in SDMS.

4. Portfolio Management of NSDC TPs

Work closely with the senior management of TPs to ensure that TPs are clear on the financial and

social outcomes of their organization.

Develop effective systems to ensure that TPs meet their financial and social progress.

The CMA should have the depth and the understanding to manage organization with +100Cr

annual turn-over and NSDC’s equity investments.

Resolve operational issues and provide inputs to the NSDC Executive Committee/Or any such

assigned committee to take strategic decisions regarding the NSDC TPs

Provide weekly/monthly Dashboards to NSDC highlighting performance of the various partners

and major operational areas of concern


Provide summary dashboard to give a snapshot of the fortnightly/monthly/quarterly performance

of the NSDC TPs to be shared with Ministry of Skill Development and Entrepreneurship, NSDC

Board and other stake-holders as identified etc.

Analysis of the overall performance of NSDC TPs and highlighting any major trends noticed during

the process.

Highlight issues that require intervention at the strategic level, and ensure timely intervention to

address them.

5. Validation mechanism for Training Partner’s data and Progress on the ground.

Review the current system of data validation of NSDC and develop a system for validation of the data provided by the NSDC Training Partners into the SDMS.

The same needs to be validated on a random sampling basis by NSDC. Currently done on a quarterly basis, the CMA conducts a validation exercise through an outsourced Call Center of NSDC on a sampling basis.

The validation exercise needs to cover verification of training and employment details of the candidates and it further captures the feedback and satisfaction level of candidates trained and the employers.

Develop and operationalize a Training Centre level Validation system for NSDC Training Partners:

Develop a strategy for Training Centre level validation in discussion with NSDC.

Develop Standard Operating Processes for activating the system.

Implement the Training Centre validation process and maintain the same during the life-cycle of the project.

Develop a Training Partner Rating Framework:

o Develop a strategy to do rating of the Training Partners in discussion with NSDC.

o Identify the lead indicators to assess a training business based on Training Operations, Management Team, Financial Performance, and Risks in the business.

o The Framework shall analyze the performance of partners, based on the lead indicators identified and ensure implementation of the same for all NSDC TPs.

6. Develop Risk Assessment Framework

Study the Risks in the NSDC system and develop a detailed Risk Assessment Framework for the

NSDC Training Partners with respect to their performance and NSDC meeting its overall

mandate through the TPs:

o Assess the Social and Financial Performance of NSDC Training Partners

o Develop a Risk Assessment Framework and identify lead indicators for identification of

proposals/projects which are at high risk of failure/propose methods for timely

intervention.

o Publish on a monthly basis the performance of Training Partners as per the Risk

Assessment Framework developed.


o Develop Risk Mitigation mechanism for NSDC proposals/projects and activate the plan.

o CMA should have the capability to develop and maintain the Risk Assessment

Framework for TPs under NSDC.

7. Monitoring of TP performance through site visits:

An important aspect of validation process will be “partner center visits”. Currently, every quarter the team prepares a plan for the forthcoming quarter’s site visits. The site visit schedule is prepared as per the framework defined for selection of centers for site visits.

You will have to analyze the current system of site visits, the formats for reporting of the site-visits and develop a detailed mechanism with clear indicators and parameters for the visits, expected outcome and closure reports.

Ensure maintenance of all site-visit reports under the proposal.

The Plan for the site visits has to be develop by the CMA to ensure that keeping the total annual sample size in mind, the site visits are planned each quarter with such that all states are covered at the end of year and where ever possible.

The site visit report and photographs need to indexed and uploaded on SDMS against the training partner account.

The site visit should be in-sync with the Training Center validation process developed by the CMA.

8. Training Partner Certificate Renewal

Annual partnership certificate is issued to all eligible training partners at the start of the every financial year with validity extending till the end of the respective financial year. All training partners who meet the eligibility criteria are issued a renewal certificate in the first week of April. NSDC’s Monitoring team evaluates and confirms if the training partner’s meet the eligibility criteria.

9. Nominee Directors support system

CMU shall track the work of Nominee directors that are assigned to various NSDC projects and shall work with NSDC to develop a system for identifying and selection of Nominee Directors to the Board/Organization under the partnership of NSDC.

The Monitoring team shares a monthly training partner performance update which includes:

Social performance

Financial performance

Update on Open Issues

10. Performance Notices to Training Partners

Periodic performance notices to be sent by the CMA to the Training Partners who have not been


able to adhere to monitoring guidelines over the last quarter or have not submitted satisfactory responses on the clarifications requested by monitoring team on both operational and financial monitoring aspects.

CMA shall review the current system of issuance of Quarterly letters to Training Partners under NSDC and develop a time-based system of issuance of reminders, non-adherence to any compliance under the NSDC system.

11. Detailed Financial Analysis

Review the current system of monitoring of utilization of funds under NSDC project.

Financial Analysis including analyzing the current format used for Utilization Certificate and develop a comprehensive system for capturing the utilization of funds by NSDC TPs.

At the end of each quarter, post first disbursement of funds by NSDC, the training partners are required to submit an Audited Utilization Certificate in the template designed and shared by NSDC by the 15th of the first month post quarter end. The Utilization Certificate (UC) submitted by the training partner forms the basis of financial evaluation and analysis undertaken by the NSDC Monitoring. Hence it is of critical importance to ensure the correctness and completeness of the information provided in the Utilization Certificate.

o The monitoring team assesses the UC received for completeness and whether it is as per the template specified.

o Revenue, Operational Expenditure, Capital Expenditure and other financial parameters are being monitored and evaluated considering cumulative targets and compared quarterly with actual revenue and expenses in the Utilization Certificate submitted by the Training Partner.

o Any discrepancies are communicated to the training partner and subsequently followed up for closure.

12. Tracking of Interest and Principal repayment by Training Partners

NSDC has entered into partnership agreements with several partners, through which NSDC would fund training partners. Training Partners are repay the interest and principal on the loan as per the terms of loan agreement. Based on the guideline set by NSDC at the time of Agreement, most of the training partners are required to repay their interest and principal on a quarterly basis. CMA shall track the repayment of interest and principal by TPs and actuate necessary action for defaulters.

13. Annual Management Audits

Management Audit is undertaken through external auditors for Training Partners completing more than one year of operation.

The CMA shall have to review the current format for conducting the management Audit, have clear indicators developed which shall plug into the Risk Assessment Mechanism, TP Ranking Framework and help to reduce risks associated with the return on funds and the revenues.

Also one of the primary purpose of the audits are to ensure that funds disbursed by NSDC are used for the purpose intended in line with the approved proposals.


CMA shall management the audit process of the partners.

14. Providing inputs on performance of the partners to facilitate NSDC to make decision on fund disbursement

The Monitoring team shall evaluate and recommend to NSDC on the disbursement decision making by preparing a disbursement note on the partner performance.

o During fund disbursements, partners are evaluated thoroughly on all the parameters both financial and training related. The evaluation is done basis the approved disbursement matrix.

o CMU shall assess the current disbursement matrix and develop a revised matrix based upon the identified risks.

o Committed vs actual status on all parameters identified under the revised matrix to be submitted as per their proposal

o The Monitoring team needs to ensure that all the pre‐disbursement conditions mentioned in the agreement and any previous undertakings by the partner/SSC are duly considered while giving observations on their respective performance.

o The Monitoring team reviews the documents received from the partners and verifies that all the required documents have been received and are complete in all aspects.

o In case there are any discrepancies found in the documentation, the Monitoring team needs to highlight the same to NSDC and educate them on the requisite documentation.

o In case there are any major issues or discrepancies observed in the performance of the partner/SSC, the team will need to have meetings and discussions with the partner/SSC representatives to gain an insight into the challenges.

15. Stakeholder Management, Hand-Holding and query resolution:

Develop monitoring guidelines/framework to monitor various stakeholder and the processes

under the scheme

Develop a process to monitor Training Partners, Training Centers, Communication & Branding

guidelines, Training, Sector Skill Councils, Placement, Assessment Agencies and Assessors

Provide weekly/monthly monitoring reports basis monitoring guidelines and recommend

corrective action

Ensuring that the monitoring related issues are resolved/closed within the acceptable time frame

Hand-Holding and Stake Holder Management:

The CMU shall facilitate the necessary discussion with the SSCs and support the TPS in

implementing the approved NSDC TP.

Define, review and update processes to be followed by TPs for their interaction with SSCs

Dedicatedly manage relationships with TPS to ensure processes are adhered to and operational

issues are addressed

CMU shall develop an escalation mechanism and relevant SOPs to address any concerns of the

TPs in NSDC Eco-system.


Highlight any specific challenges faced by the TPS and facilitate their resolution with a pre-defined

time-line.

Track monthly and quarterly enrolment targets across training partners

Authentication to assess matching of candidate name and Aadhaar number, if applicable.

Handling / attending queries on TP Management at NSDC office

Handholding and guidance to Training Partners on SSC affiliation

Provide inputs to NSDC for finalizing arrangements with enabling partners

Work with UIDAI and CSC for facilitating Aadhaar enrolments of trainees, if applicable.

16. Management of the Skill Development Management System (SDMS)

Plan for functional enhancements to the SDMS and monitor its implementation by partner vendor

Guide the SDMS vendor on functional design requirement modifications for NSDC TP workflow.

Work through partner vendor to resolve any operational hitches faced by stakeholders

Facilitate training of stakeholders on the SDMS and drive usage of SDMS

17. Management of Call Center

Periodically review and update script for call center agents

Train the call center agents on updated NSDC Processes

Provide updated information on Scheme, training centers, job roles etc. to call center vendors to

keep agents updated on developments in the Scheme

Develop and update Frequently Asked Questions related to the Scheme for the call center agents

Analyze performance of the call center, including calls per day, key trends, common areas of

interest for callers in order to make Call Center more effective

Assess load of call center and suggest any changes in number of agents

Periodically visit call centers to review performance of call center agents

Monitor leads generated by call center to assess call center effectiveness

18. Grievance Management

Address issues/queries of stakeholders with relation to NSDC TPs that can be handled by the CMU,

including maintaining a record of the same

Review and update process for Grievance Redress of the NSDC TPs to be adopted at NSDC.

Maintain a Grievance System to record and track grievances until they are addressed.

Identify common areas of grievances and plan for addressing them

Provide a periodic dashboard of concern areas to NSDC


19. Monitoring of Marketing and Branding Guidelines at training centers

Develop Branding guidelines in discussion with NSDC and Devise mechanism to implement the

branding guidelines.

Revise and maintain the Brand-guidelines under the direction of NSDC and publish the same on

NSDC Website on a Quarterly basis.

Devise methods of monitoring the implementation of Branding Guidelines by PMU

This has to be integrated with Training center validation process develop and maintained by the

CMU

Monitoring and validations through validations to students and other relevant stakeholders

Monitoring the Enrolments, attendance and Trainee feedback forms

20. Legal Support

Monitoring of adherence to the terms and conditions of the respective agreements with TPs and

SSC.

Highlight issues that require intervention at the strategic level, and ensure timely intervention to

address them.

Ensure preparation and issuance of timely reminders, default notices for any non-adherence to

terms of the agreements.

Provide necessary and relevant support to facilitate for legal requirements of CMA.

21. Monitoring of Placements

CMU shall develop/devise a mechanism to monitor the authenticity of the candidates reported

as placed on SDMS , as per the approved placement monitoring framework that may include :

a. Surprise visit to the employers

b. checking of the placement proofs

Develop reports to track the progress, effectiveness of Training under NSDC TP model.

22. Other key activities

Contract monitoring, review, escalate and correspond with Partners/ SSCs for deviations and

corrective measures and also alerts.

Support NSDC in analysis of financial trends and projection in the financial model of each

partner/SSC and comparison of the same with respect to the actual performance.

Preparation of updated list of all approved and funded partners with contact name, sectors,

geographies, committed numbers and committed amount etc.

Assist the Monitoring & MIS team in coordinating with partners for information collection and

analysis on any ad‐hoc reporting requirements.


Weekly activity tracker on the activities performed during the last week by the team.

Drafting response to relevant letters/RTIs/Parliament Questions, etc.

Preparing relevant presentations or providing relevant data, as the case may be, for NSDC

Board/PAC/PEC/ CEO/Chairman meetings related to the scope of this document

Ensure prompt and accurate response to the queries from the CEO / Chairman / PMO / Parliament

/ Board / PAC/ PEC / EC related to the scope of this document as per the monitoring process.


Annexure I

Format for Pre‐Qualification Proposal

1. Organization profile

Company/ firm information

Certificate of incorporation

Service Tax Registration Certificate

PAN Card

Undertaking as per S.No. 3 of Clause 10.1 (Pre-Qualification Criteria) of this RFP

Annual Turnover) of the Agency in the last 3 financial years

Certificate from Head (HR) or Company Secretary for number of technically qualified

professionals

2. Experience of project involving project management/monitoring for a Central/State Government

(Please attach supporting documents in the form of contract copy, client letter etc.)

Assignment name:

S.No. Item Head Details

1 Approx. value of the contract (in Indian Rupees):

2 Approx. value of the project outlay (in Indian Rupees)

3 Country: Location within country:

4 Duration of assignment (months):

5 Name of Client:

6 Address:

7 Start date(month/year): Completion date(month/year):

8 Total No of staff‐months of the assignment:

9 Name of senior professional staff proposed:

10 Narrative description of Project (200 words):


11 Description of factual services provided by your staff within the assignment (200 words):

3. Self‐declaration on the number of advisors in the area of project management/ monitoring:

Annexure II

Format for Technical Proposal

The technical proposal should contain the following information. Bidders can provide additional

information to support their bid.

1. Summary Table of the Citations

S.No Client Name Project Name Project Value (in crores)

Project Duration (in months)

Relevance to the current project

2. Experience (Please attach supporting documents in the form of contract copy, client letter for

their top clients in last 5 years etc.) for each of the citations in the below format

Assignment name:

S.No. Item Head Details

1 Approx. value of the contract (in Indian Rupees):

2 Approx. value of the project outlay (in Indian Rupees)

3 Country: Location within country:

4 Duration of assignment (months):

5 Name of Client:

6 Address:

7 Start date(month/year): Completion date(month/year):


8 Total No of staff‐months of the assignment:

9 Name of senior professional staff proposed:

10 Narrative description of Project (200 words):

11 Description of factual services provided by your staff within the assignment (200 words):

3. Approach and methodology for the engagement

Understanding of NSDC requirements, objectives and scope

Planned activities and output

Methodology of carrying out the activities

Tools to be used

Data Capture Mechanism / Formats / Manuals

Work plan

4. Resources proposed for the engagement

Team structure

Team roles and responsibilities

o CVs for Team Members

o Team size

o Network of offices / associates across India

Tools / software

S. No.

Full-time Positions

Minimum requirement for profiles/resources for

the project(CMA)

Number of Resources proposed

[The numbers provided are suggestive, please plan for resources as per your

project plan]

Justification for the resource Allocation

1 Project Director(Full-Time)

At-least, 12+ years of relevant experience with MBA from a Premier Institute

1

2 Team Lead At-least, 8+ years of

relevant experience with 4


MBA from a Premier Institute

3

Senior consultant

At-least, 5+ years of relevant experience with MBA from a Premier Institute

8

4

Consultant At-least, 3+ years of relevant experience with MBA from a Premier Institute At-least 5 of the proposed Consultants should have through understanding of Financial Analysis, Project Finance, and Investment Appraisal.

10

5

IT Expert At-least one with 8 years of relevant experience with MBA+ B.Tech. At-least 4 years’ experience in Infrastructure architecture like (SDLC, SOA, Agile, Web Sphere architecture, enterprise standard technologies, Operations Infrastructure Architectural solutions, technology directions, theory, frameworks etc)

1

6

Sr. Finance Expert

At-least, 8+ years of relevant experience with MBA-Finance from a Premier Institute/CA At-least one of the Finance Expert shall have minimum 4 years’ experience in financial restructuring, handling of NPA Accounts, recovery and have knowledge of all aspects of Corporate debt restructuring structure and its parameters. At-least one of the Finance Expert shall be a Credit

3


Policy expert who shall act as Liaison for loan review audits, internal audits, he shall create and update ad-hoc and monthly loan reports for management and for the Board, including Processing, Servicing and Escrow. At-least one of the Finance Experts shall have minimum 2 years’ experience in structuring for equity investments in Venture Capital space, shall have strong experience in structuring Investment Funds(AIFs etc), Portfolio Management for VC/PE firm.

7

Legal Expert At-least, 8+ years of relevant experience with LLB from a Premier Institute. The Legal expert should have at-least 2 years’ experience handling drafting, vetting loan & security documents for loans given by banks.

1

8

Other Subject Matter experts as suggested(for Analytics, Mobilization, training, placement) as part of PMU

As Required

-

9 Others

Total

5. Format for providing CVs for Team Members

Proposed Position:

Name of Firm:

Name of Staff:

Date of Birth:


Nationality:

a. Education: Indicate college/university and other specialized education of staff member, giving names of

institutions, degrees obtained:

Degree University/Institution Year in which obtained

b. Membership of Professional Associations:

c. Other Training:

d. Countries of Work Experience: List countries where staff has worked in the last ten years

e. Languages: For each language indicate proficiency: good, fair, or poor in speaking,

reading, and writing

Language Speaking Reading Writing

f. Employment Record: Starting with present position, list in reverse order every

employment held by staff member since graduation, giving for each employment (see

format here below): dates of employment, name of employing organization, positions

held

From To

Employer Name

g. Detailed Tasks Assigned: List all tasks to be performed under this Assignment/job

h. Work undertaken that best illustrates the experience as required for the Role

Among the Assignment/jobs in which the staffs have been involved, indicate the following information for

those Assignment/ jobs that best illustrate staff capability to handle the tasks listed under point 12.


Name of assignment/job or project

Name of the client

Year

Location

Main Project Features

Position Held

Activities performed

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes our

staff, their qualifications, and experience. I understand that any willful misstatement described herein

may lead to my disqualification and/or termination, if engaged.

6. The Proposer represents that the submission of responses to the RFP execution, delivery and performance under an Agreement entered in case the Proposer is selected:

a. Will not violate or contravene any provision of its documents of incorporation; Will not violate or contravene any law, statute, rule, regulation, licensing requirement, order, writ, injunction or decree of any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority by which it is bound or by which any of its properties or assets are bound;

b. Except to the extent that the same have been duly and properly completed or obtained, will not require any filing with, or permit, consent or approval of or license from, or the giving of any notice to, any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority, joint venture party, or any other entity or person whatsoever;

c. To the best of its knowledge, after reasonable investigation, no representation or warranty by Proposer, and no document furnished or to be furnished to NSDC under RFP or in connection herewith or with the transactions contemplated hereby, contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein, in light of the circumstances under which made, not misleading. There have been no events or transactions, or facts or information which has come to, or upon reasonable diligence, should have come to the attention of Proposer and which have not been disclosed herein or in a schedule hereto, having a direct impact on the transactions contemplated hereunder.

Date:

Place:


[Signature of staff member or authorized representative of the staff] Full name of authorized representative:

Annexure III

Format for Financial Proposal

1. Service Fees:

S.No. Description Cost Per Month Total Cost for 2 years 1 Consultancy fees for Supporting

NSDC in Programme Management of NSDC TPs as an Central Monitoring Agency

Also please provide man‐month rate of the following roles, whom if NSDC wants to engage further

for any other scheme/project. The below cost will not be considered for financial evaluation for this

current bid. However, these rate will be considered for any further project by NSDC in the next 1

Year

S.No. Positions Number of Resources proposed

Cost Per resource

Total Cost Per Month

Total Cost Per Year

1 Project Director 2 Team Lead 3 Senior consultant 4 Consultant 5 IT/MIS Expert 6 Sr. Finance Expert 7 Legal Expert 8 Other Subject Matter

experts as suggested to be part of PMU

9 Others

Total

Total cost after Taxes per Month (for the project)

Total Cost after taxes per year (for the project)

REQUEST FOR PROPOSAL (RFP) - nsdcindia.org · Request for Proposal for Technical and Financial...

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