Request For Proposal 8707 Contracted Fixed Route Transit ...

Request For Proposal 8707 Contracted Fixed Route Transit Services Transdev North America 720 E. Butterfield Road, Suite 300 Lombard, IL 60148 630-571-7070

Dwight Kines Regional Vice President

Proposal to Provide Contracted Fixed Route Transit Services for the City of Fort Collins 2

Cover Letter 3

1. Methods and Approach 5

Operating Approach 5

Interaction with the City 7

Personnel Requirements 8

License and File Requirements 12

Fleet Management 13

Investigation, Reporting And Recordkeeping Requirements 15

Contract Violations and Liquidated Damages 19

Sustainability 19

2. Qualifications and Experience 21

Qualifications 21

References 23

3. List of Project Personnel 26

4. Availability 29

Completed Schedule of Rates 30

Signed Lobbying Certification 31

Signed Debarment and Suspension Certification 32

Signed Vendor Statement 33


Cover Letter April 3, 2018

Mr. Gerry S. Paul Purchasing Director City of Fort Collins' Purchasing Division 215 North Mason St., 2nd floor Fort Collins, Colorado 80522

RE: Response to RFP 8707 for Contracted Fixed Route Services

Dear Mr. Paul,

Transdev On Demand (TOD), a subsidiary of Transdev North America, is pleased to submit our proposal to provide the City’s Gold Route and Route 33-Foothills Campus transportation services. As you may know, we previously partnered with Ft. Collins from 2004 to 2016 to provide transportation services. We are proud of the work we have done in the past to improve services for the citizens Fort Collins and we’re eager to provide excellent, high quality transportation services once again.

Transdev is a world leader in providing quality passenger transportation services. Our combination of local knowledge and resources, professional regional and national support and global insight enable us to be more than your contracted transportation provider – we serve as a real partner that benefits the service and our customers.

By choosing Transdev, the City will benefit in a number of ways including:

Smooth, seamless transition – We have provided fixed route and other transportation services in both Ft. Collins, providing us with a comprehensive understanding of the operating environment. Our transition will be stress-free and easy.

We are a trusted transportation provider with the staff, experience and operations policies/procedures proven to be successful. Unlike some providers, we do not propose gimmicks to reduce cost, only to have them negatively impact service.

Our teams of regional and corporate experts provide the necessary support and technical prowess in a proactive manner to ensure contract compliance as well as customer satisfaction.

Open and honest interaction is the hallmark of our management plan and the only way we can continue to improve our services and maintain constructive relationships, ensuring we operate more effectively allowing for greater overall customer satisfaction and performance.

As Transdev’s authorized representative for the purposes of this proposal, I want to close by thanking you and your evaluation committee for considering our proposal. We firmly believe that our proposal will demonstrate our ability to please your riders today, tomorrow and in the upcoming years.


Please contact me should you have any questions about our proposal and/or to schedule a follow-up discussion regarding this project. You can reach me by email at: [email protected] or by phone at: 410.977.0526. You may also contact Business Development Vice President Ibrahima Toure at 530.321.0345 or [email protected].

Thank you once again and we look forward to hearing from you.

Sincerely,

Dwight Kines Region Vice President


1. Methods and Approach

Operating Approach Transdev previously served the City of Fort Collins Transfort Department from 2012- 2016, providing Green and Gold fixed route weekend bus service in Ft Collins.

As further described below, we are well positioned to operate this service once again, providing a seamless transition for riders and the City. Our approach will be to utilize the ey operational components we already have in place in Ft. Collins, including the drivers, vehicles, facility. In addition, we also have established the operating policies, procedures, safety training and maintenance programs necessary to quickly transition the service and operate it safely and efficiently with a strong customer focus.

Safety Plan

Having a culture of world-class safety means that every Transdev employee has an important stake in, and a clear understanding of, the principles and practices of safety whether they are on the road, behind the desk, and even conscious of safety in their personal lives away from work. We have many ongoing programs and initiatives to motivate and educate and keep safety at the “top of the mind” and part of their lifestyle.

Operations Safety Program

Safety is an ongoing process that reinforces our policies and procedures and provides a mechanism to update contract drivers on new requirements, procedures, and/or regulations. The essential elements of the Transdev Operations Safety Program are:

Driver selection through an established process of communications, screening and interviews.

Using proven orientation workshops for drivers.

Proactive, well-managed drug and alcohol abuse programs.

A quality assurance and compliance program to monitor driver compliance with contract requirements.

Accident analysis and determining accident preventability.

Background checks.

Cell phone use policy mirroring the City of Ft. Collins’ policy.


Performance Incentives

To encourage safe behavior, as well as good overall performance, Transdev provides an incentive program for the drivers providing trips under this program. In any year, all drivers who meet the criteria below will be eligible for a $100 VISA gift card.

No preventable accidents

Did not experience any late arrivals or customer complaints

Did not sustain any work-related injuries

Standards Enforcement

Transdev’s on-site management team ensures that Operations employees regularly monitor employee’s performance through road observations.

Throughout facilities, there are visible and tangible reminders that safety is our most important asset. We utilize every opportunity to keep Transdev employees and drivers focused on safety, including:

Weekly safety message themed posters, flyers, and notices

News articles posted on bulletin boards

Photographs

Safety slogans

Public spaces are kept clear of clutter, and Personal Protective Equipment (PPE) is available and its use is required in designated safety areas or whenever performing safety sensitive work.

As a result of our oversight and performance monitoring, we are proud of our accomplishments which translate directly to excellent customer service and safety:

Operating Facility We will operate the fixed route services from our current facility at 1833 East Harmony Road in Ft. Collins.

As you can see by the map and photo below, our proposed facility is centrally located to provide easy access to the Ft. Collins service area; it is just minutes away from Old Town. The facility offers sufficient vehicle parking, office and maintenance space to serve the needs of this contract and our other services in Northern Colorado.


Interaction with the City General Manager Megan Kaliczak will meet with the City on a regularly scheduled basis to assess service performance, discuss operations issues and contract adherence. Megan is also available 24/7 by phone as needed.


Personnel Requirements

Operator Pre-Hire Qualifications

Hiring and Screening Process

Transdev views the driver qualification screening process as a series of filters which are intended to screen inappropriate individuals out while allowing the right people to succeed as an independent contractor. Eligible drivers must meet the following minimum requirements:

Pass a pre-employment/selection drug and alcohol test

Must be at least 23 years of age

Must possess a CDL with P2 endorsement

Must provide a current Motor Vehicle Record (MVR) no older than 30 days at the time of qualification meeting the following:

o No more than 2 moving violations in the last three years.

o No DUI or DWI in the last 10 years.

o No conviction of careless or reckless driving in the last three years.

o No convictions of leaving the scene of an accident in the last three years.

o No pattern of unsafe driving.

Must possess a current DOT physical card

Must be legally authorized to work in the State of Colorado and in the United States

Must have a nationwide criminal background investigation (Sterling) meeting or exceeding Transfort standards

o No felonies in the last 10 years.

o No conviction of theft in the last 10 years.

o No misdemeanor offenses for assault, resisting arrest or failure appear due to a driving offense in the last 10 years.

o No offenses that require registration as a sex offender. (No time limit)

o No convictions for vehicular manslaughter, kidnapping, rape, robbery or trafficking of controlled substances. (No time limit)

Transdev maintains records for all employee drivers including but not limited to: orientation records, drug & alcohol testing, physical qualifications & examinations, etc. These records are maintained in accordance with DOT regulations.


We will provide the City with a report listing the drivers who are qualified for service.

Transdev utilizes a third party vendor (www.samba.biz) for real-time monitoring of driver MVR records for new and existing violations. This system alerts us monthly to any activity on a driver’s MVR such as a traffic ticket, DUI or license suspension.

Face to Face Interview

Transdev schedules a face-to-face interview with each prospective driver. During this interview, we ask a number of situational questions, as well as questions pertaining to the candidate’s background and experience.

While the answers to these questions are important in assessing a candidate’s experience and understanding, the interview also allows us to assess other information, such as their non-verbal behavior, hygiene, and professionalism.

Compliance with Federal and State Hiring and Selection Requirements

Transdev maintains a corporate Human Resources department that continually reviews state and federal requirements pertaining to all aspects of human resources, including hiring and selection. Changes to these requirements are communicated to the Region Human Resources Directors, who are responsible to ensure that any changes are implemented at the location level.

Substance Abuse Program and Plan

Transdev is subject to 49 CFR Parts 40 and 655 for most of its contracts, so we are extremely familiar with the drug and alcohol testing and reporting requirements. Each year, our General Manager compiles the required reports and data for submittal to the City. Sources for this data include reports and data from our third party testing site and our contracted MRO.

Fitness for Duty

One of the most important functions that Dispatchers perform is affirming a driver’s fitness for duty. All Dispatchers are trained to recognize drug and alcohol use.

Drivers are required to report to the Dispatcher before starting their assignment so that this assessment can be made. The Dispatcher observes the driver’s behavior through a polite greeting and conversation. The appearance of the driver including uniform, grooming and safety equipment is also confirmed. Any driver determined to be unfit for service will be placed on investigative suspension and will undergo necessary testing to verify their fitness for duty.

Operator Training Transdev provides the following training programs for our employees and staff and contract orientation to employee drivers who are interested and qualified to perform service under this contract. Completing the training and orientation program is a condition of their ability to access this revenue opportunity.


We utilize valuable modules from Transdev’s Operator Development Program™ (ODP) for the orientation program. It is a powerful curriculum and behavioral approach allows employee drivers to understand all the essential skills required to perform at the highest level of safety and competence in for their business.

Each driver spends 20 hours in the classroom and 8-12 hours behind the wheel and skills workshops. There are contract specific performance standards and skills that the drivers must meet in order to comply with the contract. Our emphasis is on modeling behaviors that have been proven to be successful in the industry, and there is extensive practice and coaching from our Trainer, experienced drivers and Regional staff.

Our ODP was designed to be adapted to include the contract requirements of our clients. Facilitated by our well-trained staff, the ODP workshops include state-of-the-art on-line training that comprehensively shows Drivers every aspect of safe, customer service oriented driving.

Quizzes and tests are used to document performance and learning, and there is a thorough final driving evaluation.

The program also includes an important passenger assistance, safety and sensitivity (PASS) module on their responsibility under the ADA, and how successful drivers engage with passengers providing customer communication, as well as helpful, friendly, and professional service. Our in-depth training also discusses issues including sexual harassment and conflict resolution.

The program is extensive and is focused on providing our drivers with the skills they need to drive safely, follow procedures, provide good customer service and succeed in their business. We have found that drivers who receive this training provide better service throughout the service area, beyond the service to the fixed route customers, which is a benefit to the community.

Classroom Behind-the-Wheel

Total

Classroom Pre-

Driving Skills

On-Line Training

Total Driving

Assessment

All Contract Drivers

4 4 12 20 8-12 28-32


Elements of Driver Orientation Transdev provides the following types of orientation to all Drivers.

Technical Workshops

Introduction to the Vehicle – This orientation session introduces the equipment which the driver will use. It provides a detailed discussion of the major systems, including steering, electrical, HVAC, brakes, power train, lift or ramp equipment (as applicable), securement systems and regulations, and communications equipment.

Vehicle Dynamics – This workshop is a discussion of how forces like kinetic energy, inertia, centrifugal force, gravity, and friction act on a vehicle in motion and on how to control the vehicle in light of these forces. This section addresses not only safety but also the customer service aspects of driving for passenger comfort and fuel economy. The topic of braking distance is also discussed in this section.

Radio and the MDT System – The workshop concentrates on effective use of the on-board communication systems.

Safe Driving Workshops

Defensive Driving –Drivers are required to pass the National Safety Council’s course prior to entering revenue service. We monitor drivers to ensure compliance with this requirement throughout their contract with Transdev.

Fatigue Management – This section addresses the signs of fatigue, strategies for minimizing fatigue, and the steps which Drivers should take when they are feeling fatigued.

Following Distance – This workshop defines the safe amount of separation (following distance) which drivers should maintain between themselves and the vehicles in front of them in normal and hazardous driving conditions, including rain, sleet, ice, and snow. This section also discusses the effects that restricted vision can have and how to adjust following distance to accommodate for restricted vision. Our program also indicates the effect following distance on customer comfort and sense of security.

Changing Lanes – Changing lanes is inevitable. Whether merging or passing, changing lanes creates hazardous situations that can cause accidents. This workshop introduces drivers to the techniques of safe merging and passing, and it also prepares trainees for engaging in these actions on the road.

Reference Points – This section introduces the use of reference points as a means of knowing where the vehicle is relative to intersections, curbs and other objects which may be more difficult to see due to the size and length of the vehicle. This section also discusses the importance of proper mirror adjustment.


Intersections – In this section, drivers learn how to safely approach and navigate through all types of intersections. They learn the common hazards that are present at intersections, and how to prevent intersection collisions.

Railroad Crossings – Every year in the U.S., there are approximately 5,000 collisions between motorists and trains. The purpose of this section is to share some facts about trains and railroad crossings and a procedure for safely crossing at railroad crossings. This section also includes information on state-specific laws pertaining to the crossing of railroad crossings by vehicles.

Behind-the-Wheel Orientation – No Passengers

Upon completing vehicle familiarization, drivers are taken onto the city streets to become acclimated to more difficult maneuvers in increments determined by an experienced driver and our Trainer. During this time, the experienced driver has an opportunity to quiz trainees on operational policies and procedures and material covered in the workshop.

Retraining Transdev provides additional support for drivers who are interested in improving their customer service and safety awareness skills. Workshops are conducted to “raise the bar” of the overall quality of the drivers’ work or are provided in response to a specific trends or changes in the Ft. Collins area. The chart below identifies some typical triggers associated with re-education.

License and File Requirements Operator Certifications

As previously discussed, Transdev will ensure that each Operator for Ft. Collins’ fixed route services possesses and maintains at least the minimum licensing required by the State of Colorado.

Driver Qualification Files

Transdev will maintain a Driver Qualification File, as per Federal Motor Carrier Safety Regulations (FMCSR), for each employee who possesses a Commercial Driver’s License and performs duties under the contract. In addition, we will conduct DMV record checks every six months and provide the City with copies of the DMV checks.

Staffing Roster

A roster of all Transdev Operators who will be performing fixed route services will be kept current and all changes will be provided to the City.

What Why

Post-Accident Defensive Driving Refresher Workshops Accident Trends

Customer Service Coaching Customer complaints


Fleet Management

Vehicle Maintenance Plan As a local provider with other services in the area, we recognize our responsibility in ensuring that Transfort’s reputation as a reliable transportation solution. We also know that our own reputation as an effective responsible service provider is preserved by maintaining vehicles that are clean, with no visible body damage, and in top working condition.

Our approach towards the maintenance of our fleet is simple. Inspect both the mechanical condition of our fleet regularly and thoroughly to prevent unscheduled repairs and present a vehicle to our customer that is inviting. Each vehicle is inspected thoroughly by our maintenance staff at regular intervals with the condition of components and systems evaluated against pass/fail criteria, and necessary repairs made prior to returning to service. Specific maintenance objectives are:

Maintain the fleet in a like new condition, less allowable wear and tear.

Perform Preventive Maintenance Inspections (PMI) on-time within manufacturer, and VTOD guidelines.

Clearly establish performance standards to benchmark maintenance performance.

Ensure an environment of safety through strict adherence to shop safety practices, OSHA guidelines, Public Utilities Commission (PUC) requirements and shop employee involvement.

Maximize preventive maintenance effectiveness and minimize corrective maintenance.

Continuously improve the maintenance effort through evaluation of maintenance data to determine issues involving components, inspection processes, and staff.

Invest in the development of personnel with in-service, factory, and ASE training.

Routinely audit maintenance functions for performance and adherence to standards.


Preventive Maintenance Inspection

Preventative Maintenance (PM) is a major element in TOD’s approach. The Maintenance Department is expected to comply with all PUC PM intervals and requirements before vehicles are released back to service. The Regional Maintenance Director is actively on site throughout the year to review fleet and maintenance activities. Preventive maintenance is the most important element of the total maintenance management system and an expression of how we operate this contract. A good PM system enhances vehicle reliability and lengthens the life of the vehicle. The TOD PM Program meets all preventive maintenance standards required by both the PUC and DOT.

Our maintenance staff performs preventive maintenance and scheduled repairs under the direction of our shop manager. Drivers are responsible for cleaning and maintaining the interior of the vehicles in an inviting and clean condition, with seats and armrests in good repair without any strong odors. Drivers will also fuel their vehicles and will service vehicle fluid levels.

The air conditioning system has been placed into a preventive maintenance schedule of its own in accordance with OEM recommendations. No vehicle will be placed in service with an inoperative climate control system. PM inspections are scheduled at intervals to be performed by qualified Technicians. The PM schedule reflects the minimum requirements for the fleet and is reviewed continuously for modifications, based upon the needs of the vehicles as they progress through their various components’ life cycles.

Accident Repair

We are conscious of the importance of the appearance of the vehicles and are committed to keeping them in excellent condition at all times. From time to time, accidents can occur and we take the necessary steps to make the needed repairs to the vehicles and return them to service. TOD is committed to keeping the fleet of vehicles used to provide service in a clean appearance at all times. The first step is to have a program of identifying all damage, regardless of cause. The sources for the information include:

Daily Driver Pre-Trip Reports (DVIRs)

Vehicle Check-Out Sheets

Accident Reports

60 Point PM Inspection

PUC Annual Inspections

Maintenance responds to any damage by first documenting the damage, assessing the repair priorities, scheduling vehicle repairs, and finally, verifying that the vehicle has been returned to a like new appearance when completed. Drivers assist in detecting body damage through their daily pre-trip inspection of the vehicles and documenting it on their DVIRs and the Vehicle Check-Out Sheets. The Maintenance Department inspects vehicles with DVIRs noting damage before leaving the facility. When damage is reported, a work order is generated and the damage repair is scheduled and performed at a full service body shop.

Proposal to Provide Contracted Fixed Route Transit Services for the City of Ft. Collins 15

Body Work

Major repairs to vehicle bodies are scheduled immediately and no vehicle with significant body damage is allowed in revenue service. Graffiti removal and minor cosmetic damage is addressed accordingly. The goal for effecting repairs (barring vendor-related delays) is: Minor Repairs: 1-3 Days; Significant Accident Damage: 3-4 Weeks; Major Damage Repair: 4-6 weeks.

Investigation, Reporting And Recordkeeping Requirements

Complaint or Service Feedback Transdev will consider any written or verbal communication regarding any aspect of the service provided under this contract, including personnel and vehicles, as a complaint or service feedback.

Our goal will be to have no more than one complaint or service feedback report per 1,000 revenue hours performed. We will maintain an accurate log detailing all complaints and service feedback and submit a weekly customer service report to the City on a weekly basis.

We understand that the City reserves may request information on individual or specific events at any time; Transdev will submit the requested information within three business days.

Transdev will report any incident that results in loss of service or a missed-trip by contacting the Transfort Dispatch as soon as possible, at least within 48 hours.

Collision, Passenger Injury and Incident Reporting As a company committed to world class safety, Transdev takes the investigation of incidents seriously. We have dedicated procedures in place for our supervisory staff and Managers to use when responding to and/or investigating accidents or incidents involving passengers. Responsiveness is the key to investigating and incident. We have agreements with interested Independent Contractor or employee drivers to also serve as Safety Investigators. Since they are already on the road, we have found that our safety investigators often are able to respond faster than a person located in an office.

In addition, rather than limiting ourselves to a small number of supervisors to handle the investigation, we identify adequate resources to be responsive at any time service is provided. The combination of Safety Investigators a full time driver Trainer and Managers will ensure we can respond within 30 minutes of an incident or accident.

Collision, Passenger Injury and Incident Report

Management will report all collisions and incidents within one hour by contacting Transfort Dispatch via telephone. Any serious incidents resulting in injury and/or persons transported to a hospital will be reported verbally by management to Transfort immediately.


Drivers will stop the vehicle and notify our Dispatcher immediately after an accident occurs.

Drivers notify the Dispatcher if the vehicle collides or comes into contact with any type of object or pedestrian, no matter how slight or minor the accident, and whether or not damage occurs.

The Dispatcher determines the severity of the accident and notifies the appropriate emergency, fire, and police authorities.

The Dispatcher notifies our Safety Investigator and Manager and ensures that a Transdev representative responds to the scene.

The Safety Investigator travels to the scene and conducts a thorough investigation of the accident.

Accident Investigation

The following is a summary of the procedures which Transdev will use when responding to and investigating the scene of an accident. The Safety Investigator’s responsibilities include:

Provide assistance to injured drivers, passengers, or members of the public.

Interview and document statements from drivers, passengers, involved members of the public, and any bystanders.

Take pictures of the accident scene to establish the positions of all vehicles involved the condition of all vehicles and fixed objects involved the condition of all involved drivers, passengers, and members of the public, and any other details which may be relevant to the investigation.

Collect information from other involved parties regarding vehicle damage and contact information for the relevant insurance carrier(s).

Communicate situation status with appropriate DAR management.

Follow up with injured parties and/or medical providers on status of any injured parties.

Determine need for post-accident drug and alcohol testing in accordance with Transdev guidelines and FTA requirements.

Determine whether or not vehicle can continue in service and arrange with dispatch for the continuation of the route.

Complete all post-accident paperwork, including an Accident Report and the Driver’s Accident Report. (In some instances, these documents may be completed at the office rather than at the accident scene.)


Accident Reports will include comprehensive information about the accident and the driver involved, as well as the other driver(s), vehicle(s), and witnesses to the accident.

Appropriate management personnel review the accident details to determine preventability as soon as reasonably possible, but contracted drivers are not permitted to return to service until a decision of preventability is determined.

Primary responsibility for accident investigation is assigned to our General Manager.

Evaluating Safety Failures

General Manager Megan Kaliczak reviews information from the accident investigation report and secure additional information as needed to make a determination of preventability. She can also consult with our corporate Safety Department when necessary. A determination of the amount of damage to all vehicles and severity of injuries, if any, is also made as a part of the process.

All accident investigations must be completed in a timely manner to be effective. The Transfort Safety Department requires completion of Investigating Supervisors Collision/Injury Report within 3 business day of receipt of the initial report.

Vehicle Accident Reporting and Follow- Up

Drivers involved in a Federal Transit Administration (FTA) reportable accident may undergo post-accident drug and alcohol testing in accordance with federal guidelines.

Accident/Incident Clearance

Transdev examines each vehicle involved in an accident to determine its safety and road worthiness before the vehicle is returned to duty. As part of this process, Transdev’s maintenance team examines the pre/post-trip inspection; last PMI; previous work order history; the Supervisor’s accident report, and the driver’s report to determine if the vehicle could have in anyway contributed to the accident. Once the vehicle has been cleared for safety, it is returned to the vehicle availability list.

Passenger Securement

We are proud of our efforts to ensure the comfort and safety of our passengers. Our efforts include ensuring that passengers are properly secured when travelling to their destination. We will ensure the vehicles have operable seatbelts during our maintenance inspection process.

Wheelchair accessible vehicles are also equipped with additional securement equipment required to safely secure the number of wheelchairs the vehicle is capable of transporting at any given time. This includes equipment for a four point floor to wheelchair restraint system using floor anchorages and retractable belt mounting system and occupant securement including lap and shoulder belts.


Revenue

Transdev acknowledges that the fare system and structure will be determined by the City of Fort Collins and administered by Transdev per City guideline, including:

Collect fares as required by the City.

Fares will be summarized and subtracted from the “amount due” on the monthly invoice to the City.

Fares will be collected via a farebox.

Transdev employees will not solicit or accept tips.

Ridership and fares will be logged on a tablet provided by the City when each passenger boards. In the event of a tablet malfunction, ridership will be recorded manually.

Transdev will provide the City with a written copy of our administrative procedures to account for fares collected by our Operators.

The City Auditor(s) may change the fare requirements.

Rates are subject to a fuel adjustment. The fuel adjustment will be based on increases in the cost of vehicle fuel during the term of the contract and subsequent extensions.

Monthly Invoice and Service Summary

Monthly Invoice

By the 10th calendar day of each month, Transdev will provide the City with a Service Data Summary and monthly invoice for each component of service for the previous month. This shall include but is not limited to the following:

Service Summary

As we did previously when we operated this service, Transdev will provide accurate, timely reports as directed in the RFP, including:

Ridership

Total number of individual trips by type as specified in the contract.

Complaints or Service Feedback

Maintaining an active and accurate incident log detailing all complaints and service feedback.

Submitting weekly complaints to the City’s Project Manager or designee.

Providing additional information as needed within three business days.

Incidents

Providing the City with a detailed explanation of our procedures for incident investigation.

Maintaining an active and accurate incident log detailing all incidents.


Submitting a weekly incident report to the Project Manager or designee.

Providing additional information on individual or specific events at any time as needed within three business days.

Collision

Providing the City with a detailed explanation of our procedures for collision investigation.

Maintaining an active and accurate incident log detailing all collisions.

Verbally reporting all collisions within 24 hours of occurrence to the Project Manager or designee

Submitting a written report within three business days to the Project Manager or designee.

Passenger Injury

Providing the City with a detailed explanation of our procedures for injury investigation.

Maintaining an active and accurate incident log detailing all injuries.

Verbally reporting injuries to the Project Manager or designee. within four hours of occurrence.

Submitting a preliminary written report within 24 hours. Our completed investigation report will be submitted within three business days to the Project Manager or designee.

Each investigative report will be completed on the forms provided by the City which contain, at a minimum: date and time; location; brief description of event; name of employee and/or citizen involved; name and pertinent contact information of investigator; summary of the investigation determination including the findings; and a summary of the resolution of each event.

Contract Violations and Liquidated Damages Transdev acknowledges we will be subject to the contract violations and liquidated damages requirements as specified in the RFP.

Sustainability Corporate Sustainability Efforts

As a company that began as part of an environmental group, Transdev is committed to creating a true culture of sustainability in all of our practices, going well beyond environmental compliance. We encourage our employees to bring a “green filter” to all their decisions – to consider the environmental impact of all their actions. Transdev strives to make our offices, vehicles and maintenance facilities models of sustainability. One important factor we focus on is minimizing fuel consumption which is better for our environment as well as beneficial to keeping down costs. Transdev shares the same ambition as the City - to mitigate footprint, raise awareness of environmental issues, and develop sustainable policies and practices.


Ways Transdev makes an effort to reduce fuel consumption and stay environmentally-friendly:

Focusing on idle reduction to conserve fuel.

Training our Operators in “green driving” techniques that conserve fuel

Using environmentally-friendly cleaning products in all our maintenance facilities

Reducing carbon gas emissions through strong maintenance practices (engine tune-ups, re-flashing, and particulate traps).

Influencing and advising our clients in using alternative fuels, approved modification, and/or replacement of old fleets, engines, and exhaust systems, and more.

Changing all our company-owned vehicles to hybrids or highly fuel-efficient models.

Local Sustainability Efforts

On a local level, at our Harmony Road location we recycle office materials. Within the shop we recycle metal, oils, tires, filters, etc. When possible we work with vendors that are environmentally friendly. In addition, we do not use solvent based cleaners within the shop.

Taking Environmental Action

Worldwide, Transdev fleets are being progressively equipped with less and less polluting vehicles. We also implement the best environmental practices: eco-driving training; monitoring systems built into the vehicles to encourage responsible driving; “green” vehicle transport services such as Greentomatocars in London, Washington and Paris; and SuperShuttle and LINK, our shared transportation solutions.

STANFORD Stanford electric shuttle an alternative bus in California In the heart of Silicon Valley, Stanford University provides a free shuttle service between the campus and the closest stations in downtown Palo Alto. In 2014, the university switched its fleet of 52 diesel and 5 hybrid buses to 13 fully electric BYD-brand buses pending delivery of 10 others in 2015. Powered by clean iron-phosphate batteries, these BYD buses boast maximum energy efficiency and electro-dynamic braking systems for energy recovery during deceleration and braking. By replacing 15 high energy-consuming and costly-to-maintain buses with smaller, more economical, quieter and cleaner buses, the University has made its fleet sustainable.


2. Qualifications and Experience

Qualifications From 2012-2016, Transdev proudly served the City of Fort Collins Transfort Department providing late night transportation from Old Town to the CSU residential community.

Our service partnership also includes operating the City’s DAR program through Northern Colorado Yellow Cab, a Transdev affiliate. Northern Colorado Yellow Cab has provided service to the DAR program since 2004, when it operated as Shamrock Taxi. In 2008, Transdev’s On-Demand division acquired Shamrock Taxi and immediately provided a significant capital upgrade, modernized the fleet, established higher employment standards and improved efficiency of the operation.

In addition, we provide Foothills Gateway shuttle services, manage and operate the dial-a-taxi voucher program on behalf of the City of Fort Collins and provide Loveland Paratransit Service as well.

Supporting our communities is our mission and our passion. We have developed an innovative series of programs that support the Ft. Collins community and enhance safety and awareness. For example, we sponsor Holiday Voucher Programs as a supporter of the Responsible Alcohol Retailers (RAR) trade group, providing transportation from bars and restaurants on key holidays (including St. Patrick’s Day, Fourth of July, and New Year’s Eve) ensuring that taxi vouchers are available so people get home safely at the end of the night’s festivities. We also partner with events sponsored by Pathways, Disabled Resources, Taste of Fort Collins, etc. to provide transportation.

In addition to the services described above, Transdev operations include:

SuperShuttle airport group transportation service

ExecuCar private sedan service

Compass Transportation, which provides commuter shuttles and tour bus services

Golden Touch Transportation, which provides many specialized transportation services in the New York area, including airline crew transfers

Many other taxi businesses throughout the U.S.

The goal of Transdev as a whole is always to provide safe and sustainable mobility solutions to our customers. We care deeply about improving the mobility of our passengers and their quality of life and we take very seriously our passengers’ safety, and their need for on-time, courteous, reliable and professional service.


We are committed to providing superior performance to the City of Fort Collins Green Gold and Foothill fixed route services, and bringing you innovative solutions from around the world. We value our employees, independent contractors and partner with them to provide quality service to our passengers.

Transdev Services North America Transdev Services North America is a Delaware corporation with more than 100 years of experience in North America, delivering virtually every type of ground passenger transportation services, including conventional fixed-route, paratransit, employer shuttle, university shuttle, BRT, student transportation, airport shuttle, commuter rail, light rail, streetcar, taxicab and limousine service with over 18,000 employees operating over 12,000 vehicles for contracts in more than 200 locations across the U.S.


Our experience spans a broad range of contract structures. These extend from traditional operations and maintenance contracts to turnkey management contracts that include functions traditionally performed by the public transit agency including planning, scheduling marketing, purchasing, vehicle acquisition, grants management, customer service, communications, facility management and revenue-sharing features. As a private company operating a public service, we operate in a manner that fundamentally understands your needs and expectations and can provide expert technical support to your transportation needs.

Our North American corporate headquarters is in Lombard, IL, a western suburb of Chicago. We have satellite offices in Silver Springs, MD and Montreal, Quebec as well as experts in all key disciplines located across North America.

Our Parent Company – Transdev Transdev is the world’s largest and best-known operator of passenger transportation. Created from the merger in 2012 of Veolia Transportation and Transdev, Transdev is committed to being the long-lasting partner of government agencies through the unparalleled financial backing of triple AAA rated Caisse Des Depots and Veolia Environnement. Globally, Transdev has 5,000 contracts in 21 countries with 95,000 employees operating bus, rail, light rail, shuttle, and ferry businesses. Our 48,000 vehicles provide 3.3 billion passenger trips per year. With an annual budget of more than $1.4 billion, Transdev’s financial strength and stability are unparalleled. We have the financial stability and experience to serve the City of Baltimore throughout the term of the contract and beyond.

Transdev Key Facts

Operates in 21 countries and has 95,000 employees

Operates bus, rail, light rail, shuttle, and ferry businesses

Contracts with 5,000 transit agencies and authorities

Provides 3.3 billion passenger trips per year

Total revenues of $10 billion

48,000 vehicles operated and maintained

References Dial A Ride Paratransit for City of Fort Collins

Summary of services: Transdev provides door to door service for paratransit passengers within the Fort Collins service area. This contract also includes shuttle services to / from Foothills Gateway Inc. for a two morning and 2 afternoon shuttle loops daily.

Client: City of Fort Collins, Transfort

Contact: Kaley Zeisel 970-224-6067; [email protected]


Veyo – State of Colorado NEMT Medicaid Broker

Summary of Services: Transdev provides Non-Emergency Medical Transportation for passengers on a scheduled and ASAP request basis within Larimer and Weld Counties. We transport around 3,000 passengers monthly.

Client: Veyo

Contact: Glenn Onodera, 720-282-4447; [email protected]

Foothills Gateway

Summary of Services: We transport passengers with cognitive disabilities to and from work and home for Foothills Gateway Inc..

Client: Foothills Gateway Inc.

Contact: Angela Woodall 970-226-5352; [email protected]

Client List In addition to those clients listed on the previous page, we provide services for other agencies, companies and organizations in the region, including those listed below:

Customer Name

KDVR Fox 31 UHS Of Centennial Peaks Lls Medical Transportation Management Inc Injury Finance Heartland Pharmacy McKee Medical Center Tolmar Inc Fresenius Medical Cars Concentra - Fort Collins Sunrise Community Health National MS Society Banner Health Salud Family Health Centers SBH North Denver LLC DD Med Trans Dial A Taxi Guarantee Ride Home/DRCOG City Of Longmont Risk Management Health District Of Northern Co Summitstone Health Partners Fort Collins Yellow Cab Vocational Rehab Alpine Clinic Windsor Healthcare Mountain Crest Sunrise Community Health-Grant


Customer Name

Mental Health Partners Colorado Coalition For The Homeless-Bart Werner Enterprises, Inc Pharmerica Foothills Gateway Chip Team PSSF Program LCDHS SmartTrips Guaranteed Ride Home Orthopedic & Spine Center Of The Rockies Wallace & Kling, Pc Logisticare Younger Americans Medical Center Of The Rockies Colorado Kenworth Northern Colorado Medical Center Envision Millercoors AFS -Alternative Financial Services University Of Northern Colorado Larimer County ARCH Pinnacol Assurance- ASG/BMW University Of Colo Health Grace Pointe Life Care Center Of Greeley CSU Health Network Parkway Products Pinnacle AG Distribution Poudre Valley School District Go T&T 1313 LLC Golden Peaks Center Colorado Eagles Neenan CSU Risk Management Haynis Mechanical Systems McCrea & Buck LLC Budweiser Events Center City Of Fort Collins - Social Sustainability Dept Larimer County Sheriff Office Sawaya, Rose, Kaplan CCMSI Columbine Health Ridecharge Medicaid State Of Colorado - Non Medical Transportation Town Square Media


3. List of Project Personnel

Local Management Team

General Manager Megan Kaliczak

Megan’s duties have progressively increased since 2006 when she began with Shamrock Taxi, Transdev’s predecessor on this contract, as a Call Taker/Dispatcher. Her understanding of the system, customer service and her drive for quality enabled her to be promoted – first to Communications Supervisor, then to Director of Operations and Assistant General Manager and now has moved into the role of General Manager over all of the Northern Colorado operations in 2017. Megan oversees all of our Northern Colorado operations which includes over 80 independent contractor drivers and will ensure compliance with all aspects of our service agreement with the City.

Maintenance Manager Steve Conner

Ensuring vehicles are safe and reliable is Steve’s main goal for the services we operate. He is well-qualified to provide this service, having worked at our Ft. Collins operation since 2000. Steve holds multiple certifications and has a hands-on management style. He will actively service the vehicles himself as needed, while overseeing all aspects of maintenance. Steve has the knowledge, training and experience we need to make this service continue to be safe and reliable for our customers

Dispatch Manager Melissa Cook

Melissa has been with the Fort Collins Operation since 2008 where she began as a dispatcher/call taker in our local dispatch office. Due to her logistical proficiency within transportation, she was made Dispatch Supervisor and then Dispatch Manager. She oversees dispatch, as well as is vitally involved with the day to day activities of the entire operation. Melissa works daily with the drivers and dispatchers who operate our Paratransit contract to ensure high standards are met.

Corporate and Regional Support Staff While local management is very important, Transdev goes beyond relying on our local teams’ capabilities and provides training, leadership support and functional expertise from our professional Region staff. When it comes to corporate oversight and support, Transdev sets a very high standard which leads the industry. We are extremely proud of the professional experience and technical expertise which our national and regional subject experts bring to every project, and we know that the City will agree.


Transdev’s local project management team will receive oversight from our Regional Vice President and technical support and guidance from a host of experts in the areas of human resource management, safety, maintenance and fleet management, environmental compliance and ADA technical support.

Regional Vice President Dwight Kines

A 30-year transportation veteran, Dwight oversees 14 operations covering the Mid-Atlantic and Colorado regions, including Transdev’s three major subsidiaries – Yellow Cab, SuperShuttle, and ExecuCar – in Denver, Colorado Springs, Boulder, and Fort Collins. Dwight works closely with local operations to improve operations, customer service, and our value proposition to the community and our driver force. Dwight is also a Past President of the Taxicab, Limousine & Paratransit Association.

Director of Information Technology Dag Boothe

Dag Boothe has been with Colorado Cab Company since 1999 and has significant transportation IT experience. Dag has worked in many facets of transportation, including paratransit, fixed transit, taxi and shuttle. Dag is responsible for managing communication systems between the driver and the dispatch office as well as maintaining the fleet GPS systems.

National Director of Environmental Services Steve Kotel

Steve is an expert in the areas of environmental compliance, sustainable development, Superfund remediation, policy development, property assessment/startup, and employee training. He is a certified environmental property assessor. His responsibilities include environmental interpretation, technical research, emergency response, compliance, sustainable development, property investigation/auditing, and policy & training development. Steve will provide on-call support when questions or problems arise.

Organization Chart The chart below represents our plan for the organization of our Fort Collins contracted fixed route services.


Operations Staffing Plan

We will utilize our existing staff to provide the operations under this contract. The following positions will serve this contract:

Position Staffing (FTE)

General Manager 1

Shop Manager 1

Technicians 3

Call Takers/Dispatchers 4

Cashier 1

Driver Trainer 1

Drivers 4

Dispatch Manager 1

Transit Center Ambassador 1 (PT)

Region Vice President

Dwight Kines

General Manager

Megan Kaliczak

Dispatch Supervisor

Chris Pendergast

Maintenance Manager

Steve Conner

Technicians(1)

Dispatch Manager

Melissa Cook

Diver TrainerRobert Stone

Yellow Cab Cashier

Hope Higby

Dispatch Staff(7)

Admin Assistant/Data AnalysistMichalla Fowler

Paratransit Drivers(2)

Independent Contract Drivers

(80)

Transit Center AmbassadorPart‐Time(Optional)


4. Availability General Manager Megan Kaliczak and Maintenance Manager Steve Connor reside in the region and are on-site at our operations 5-7 days per week. They are committed to the services we provide in this region and available to the City 24/7/365 by phone and email.

Transdev has a large presence in the region and a deep bench of personnel resources who can support our services to the City should either Megan or Steve be unavailable on short notice or other unforeseen circumstances occur.


Completed Schedule of Rates Transdev is pleased to present the following cost proposal for your consideration.

Standard Fixed Routes (Per Vehicle/Per Hour)

Year 1 Year 2 Year 3 Year 4 Year 5

Gold Route $53.39 $55.06 $56.97 $58.74 $61.54

Route 33 $53.39 $55.06 $56.97 $58.74 $61.54

Standard Fixed Routes with Optional Attendant (Per Vehicle/Per Hour)

Year 1 Year 2 Year 3 Year 4 Year 5 Gold Route $56.70 $58.59 $60.52 $62.34 $65.10

Route 33 $56.70 $58.59 $60.52 $62.34 $65.10

On Call (Per Vehicle/Per Hour)

Year 1 Year 2 Year 3 Year 4 Year 5 Hourly Rate $39.48 $40.76 $42.25 $43.58 $46.00

RFP 8707 Contracted Fixed Route Transit Services Page 22 of 55

XIV. CERTIFICATION REGARDING LOBBYING

Certification for Contracts, Grants, Loans, and Cooperative Agreements

(To be submitted with each bid or offer exceeding $100,000)

The undersigned [Contractor] certifies, to the best of his or her knowledge and belief, that:

(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.

(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for making lobbying contacts to an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form--LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions [as amended by "Government wide Guidance for New Restrictions on Lobbying," 61 Fed. Reg. 1413 (1/19/96). Note: Language in paragraph (2) herein has been modified in accordance with Section 10 of the Lobbying Disclosure Act of 1995 (P.L. 104-65, to be codified at 2 U.S.C. 1601, et seq.)]

(3) The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, U.S.C. § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.

[Note: Pursuant to 31 U.S.C. § 1352(c)(1)-(2)(A), any person who makes a prohibited expenditure or fails to file or amend a required certification or disclosure form shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such expenditure or failure.]

The Contractor, ________________ ___, certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Contractor understands and agrees that the provisions of 31 U.S.C. A 3801, et seq., apply to this certification and disclosure, if any.

__________________________ Signature of Contractor's Authorized Official

__________________________ Name and Title of Contractor's Authorized Official

___________________________ Date

Transdev North America

Dwight Kines, Region Vice President

4.3.18

JHartman

Stamp


XV. DEBARMENT AND SUSPENSION CERTIFICATION

Choose one alternative:

The Proposer, , certifies to the best of its knowledge and belief that it and its principals:

1. Are not presently debarred, suspended, proposed for debarment, declaredineligible, or voluntarily excluded from covered transactions by any federal department or agency;

2. Have not within a three-year period preceding this Proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public(federal, state or local) transaction or Contract under a public transaction; violation of federal or state antitrust statutes or commission or embezzlement, theft, forgery,bribery, falsification or destruction of records, making false statements, or receivingstolen property;

3. Are not presently indicted for or otherwise criminally or civilly charged by agovernmental entity (federal, state, or local) with commission of any of the offenses enumerated in Paragraph 2 of this certification;and

4. Have not within a three-year period preceding this Proposal had one or more public transactions (federal, state or local) terminated for cause or default.

OR

The Proposer is unable to certify to all the statements in this certification, and attaches its explanation to this certification. (In explanation, certify to those statements that can becertified to and explain those that cannot.)

The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification and understands that the provisions of Title 31 USC § Sections 3801 are applicable thereto.

Executed in .[City,State]

Name:

Authorized signature Date


Lombard, IL

4/3/18

Dwight Kines, Region Vice President

JHartman

Stamp


XIII. VENDOR STATEMENT

Vendor hereby acknowledges receipt of the City of Fort Collins Request for Proposal and acknowledges that it has read and agrees to be fully bound by all of the terms, conditions and other provisions set forth in the RFP. Additionally, Vendor hereby makes the followingrepresentations to City:

a. All of the statements and representations made in this proposal are true to the best of the Vendor’s knowledge and belief.

b. Vendor commits that it is able to meet the terms provided in this proposal.

c. This proposal is a firm and binding offer, for a period of 90 days from the date hereof.

d. Vendor further agrees that the method of award is acceptable.

e. Vendor also agrees to complete the proposed Agreement with the City of Fort Collins within 30 days of notice of award.

f. If contract is not completed and signed within 30 days, City reserves the right to cancel and award to the next highest rated firm.

g. Vendor acknowledge receipt of addenda.

Firm Name:

Physical Address:

Remit to Address:

Phone:

Authorized Agent of Firm Name:

Signature of Authorized Agent:

Primary Contact for Project:

Title: Email Address:

Phone: Cell Phone:

NOTE: VENDOR STATEMENT IS TO BE SIGNED & RETURNED WITH YOUR PROPOSAL.

3


720 E. Butterfield Rd., Ste. 300, Lombard, IL 60148

720 E. Butterfield Rd., Ste. 300, Lombard, IL 60148

630.571.7070

Dwight Kines

Dwight Kines

Region Vice President [email protected]

410.977.0526 410.977.0526

JHartman

Stamp

Request For Proposal 8707 Contracted Fixed Route Transit ...

Documents

Transcript of Request For Proposal 8707 Contracted Fixed Route Transit ...