Request for Proposal 7475 Identity Verification Services ...

State Farm® RFI #1274536 Mortgage Back Office Services

Request for Proposal 7475 Identity Verification Services- Utilities Customers February 20, 2013

5200 Hahns Peak Drive, Loveland, Colorado 80538 | 800.929.3400 | www.krollfactualdata.com

Kroll | Factual Data prepared this report at the specific request and direction of the client. All information included in this report is strictly confidential and is intended for the exclusive and private use of the client. Information included in this report may not be reproduced or disclosed to third parties without prior consent from Kroll | Factual Data. The client agrees to indemnify Kroll | Factual Data against any loss, damages or claims resulting from such unauthorized use.

Response Presented By:

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.

City of Fort Collins RFP #7475 Identity Verification Services-

Utilities Customers

Table of Contents

Executive Summary .................................................................................................... 1

Organizational Information ......................................................................................... 2

Key Personnel ............................................................................................................ 3

Services and Pricing ................................................................................................... 5

Systems and Procedures .......................................................................................... 6

Systems and Security ........................................................................................... 6

Quality Assurance ................................................................................................ 6

Compliance............................................................................................................ 6

Business Continuity/Disaster Recovery ............................................................. 7

Experience and References ....................................................................................... 8

Appendix ...................................................................................................................... 9

FactualIDTM Sample Report ................................................................................. 10

Business Continuity/Disaster Recovery Plan Summary ................................. 12


Utilities Customers

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 1

Executive Summary

Kroll Factual Data, Inc. (“Kroll Factual Data”) is pleased to provide The City of Fort Collins with its proposal for identity verification services to assist The City of Fort Collins with maintaining its identity theft prevention program under the Red Flag Rules of the FACT Act (Federal Register 16 CFR 681).

Kroll Factual Data views this request for proposal as a way to identify the qualities of its organization that reflect the type of partner most capable of helping The City of Fort Collins drive compliance and ensure efficiency.

Company Background Incorporated in the State of Colorado in 1985, Kroll Factual Data was established to provide customized credit reports to mortgage lenders. Kroll Factual Data was one of the pioneers to first deliver business-to-business information services via electronic commerce. The technological engine Kroll Factual Data has built creates a flexible methodology to gather diverse types of data and to turn that into information that drives the industry. As one of the leading providers of mortgage credit reporting services, Kroll Factual Data currently serves the needs of 10,000+ mortgage lenders, banks, credit unions, property management firms, municipalities and other businesses nationwide. Having expanded Kroll Factual Data’s business by developing a suite of innovative services that enable our customers to evaluate risk accurately and with greater efficiency, Kroll Factual Data has become a leading national provider of independent verification services to the financial industry. Kroll Factual Data is a wholly owned indirect subsidiary of Altegrity, Inc., which, through certain of its subsidiary companies, provides various risk management, data recovery, legal technologies and commercial employment and federal government background investigations services. Altegrity employs approximately 10,500 employees in 30 countries and provides its services in more than 200 countries. Kroll Factual Data’s commitment to outstanding technology, quality products, and customer service is unsurpassed in the industries it serves. Kroll Factual Data provides powerful solutions that help our clients make qualified and confident business decisions that transfer risk, enhance safety and soundness, and increase profitability. Outstanding client service, platform integration and web-based product development are important factors in the success of the company. In addition, Kroll Factual Data’s service structure is national in reach, and its performance excellence allows us to offer certain service guarantees that are unique to the industry. In addition, Kroll Factual Data’s robust technology, which is available 24 hours a day, 7 days a week, handles more than 300,000 transactions per day for more than 10,000 clients. Services are delivered via an easy-to-use web interface, XML, batch upload, direct connection to more than 160 partner interfaces, and through custom interfaces. Services Agreement Since 2008, Kroll Factual Data has provided various pre-employment background screening and identity verification services to The City of Fort Collins pursuant to a Services Agreement entered into between the parties on September 9, 2008. In review of the request for proposal # 7475 and the request for services, Kroll Factual Data, believes it would be in each party’s interests to leverage the existing Services Agreement and any current renewal Amendment for the provision of any future work awarded.

Kroll Factual Data looks forward to continuing its existing relationship with The City of Fort Collins and working towards a stronger partnership in the event Kroll Factual Data is granted the opportunity to provide its services to The City of Fort Collins.


Utilities Customers


Organizational Information

General Contact Information

Kroll Factual Data 5200 Hahns Peak Drive Loveland, CO 80538 Phone: 800.929.3400 Website: www.krollfactualdata.com

Primary Contact: Account Management

Greg Plunkett Senior Sales Executive Phone: 800.929.3400, ext. 7679 Email: [email protected]

Primary Contact: Service Jeff Harvey Account Specialist Phone: 800.929.3400, ext. 7622

Email: [email protected]

http://www.krollfactualdata.com/

mailto:[email protected]

mailto:[email protected]


Utilities Customers


Key Personnel

Rod Bazzani, President Rod Bazzani is the President of Kroll Factual Data, a leading provider of independent verification services to mortgage lenders, banks, credit unions, property management firms and other businesses. Prior to coming to Kroll Factual Data, Mr. Bazzani served as the Group Vice President of Marketing Services at TransUnion. He has 33 years of experience in the consumer credit data business with numerous management and executive roles across multiple industry verticals and geographic regions. Mr. Bazzani is also a member of the Kroll Executive Committee, working with business leadership from the Kroll businesses to provide clients with more comprehensive risk mitigation solutions. Mr. Bazzani is a graduate of Northern Illinois University with a Bachelors of Science in Finance. Russell E. Donnan, Chief Information Officer Russ Donnan is the Chief Information Officer of Kroll Factual Data, responsible for technical direction and management of the software development, enterprise applications, and support services departments of the business. Mr. Donnan was previously the Senior Vice President - Chief Information Officer and Corporate Secretary for Factual Data Corp, which was sold to Kroll in August 2003. Before joining Factual Data Corp. in 1993, Mr. Donnan held various roles at Apple Computer, Convex Computer and Key Computer (now Amdahl Corporation). Mr. Donnan is a graduate of the Ohio State University with a Bachelors of Science in Electrical Engineering. Jennifer A. Byers, Senior Vice President – Branch Operations Jennifer Byers is the Senior Vice President of Operations for Kroll Factual Data, and is responsible for the day-to-day management of operations which includes: Mortgage Customer Service, Independent Verification Services, QuickScore, Technical Support, Account Services, Loan Processing and Loan Assessment Review. Ms. Byers has held various positions at Kroll Factual Data from 1986 to 2007, including vice president of support services. From 2007 to rejoining Kroll Factual Data in 2012, she worked for Kroll in London, most recently as global director of business solutions. Ms. Byers is currently attending Open University United Kingdom in pursuit of a bachelor’s degree in business management as well as an MBA in Leadership and Management. Robert N. Arrington, Senior Vice President – Sales Bob Arrington is the Senior Vice President of Sales for Kroll Factual Data, responsible for sales management of the Western Regional and Strategic Accounts Sales Divisions as well as the marketing department. His 28 years in the credit industry includes positions at CSC Credit Services (an affiliate of Equifax) and multiple mortgage associations throughout the Western United States. Mr. Arrington is a graduate of the University of San Francisco with a Bachelors of Science in Business Administration and the University of the Incarnate Word (San Antonio) with a Masters of Business Administration. Dan Suleski, Senior Vice President – Sales Dan Suleski is the Senior Vice President of Sales for Kroll Factual Data, and is responsible for all aspects of Kroll Factual Data Sales east of the Mississippi River. Mr. Suleski joined Kroll Factual Data in 1999, and has 25 years of experience in the Mortgage Settlement Services and Risk Assessment & Mitigation industry. Mr. Suleski is a past member of the Board of Directors and President-elect of the NCRA and is currently a member of the MMBA’s Corporate Advisory Board of Directors. Mr. Suleski is a graduate of Boston College in Boston, Massachusetts with Bachelors of Arts in Economics.


Utilities Customers


Ron L. Carlson, Senior Vice President – Technical Solutions Ron Carlson is the Senior Vice President of Technical Solutions for Kroll Factual Data, and is responsible for the technical direction and management of all software development for the business. Since joining the company in July 1992, Mr. Carlson has held multiple positions in the company in the technical, operations and new product development departments. Mr. Carlson is a graduate of Colorado State University in Fort Collins, Colorado with a Bachelors of Science in Psychology. Michael J. Mauseth, Senior Vice President – Technical Solutions Mike Mauseth is Kroll Factual Data’s senior vice president, product and channel development. Mr. Mauseth is responsible for overseeing all aspects of product development, channels and alliances, risk management, marketing, and analytics. He also participates in negotiating complex client and partner agreements. Prior to joining Kroll Factual Data, Mr. Mauseth served as president of TransUnion Rental Screening Solutions, overseeing the division’s overall strategy, product development, sales team and account management. While at TransUnion, Mr. Mauseth was instrumental in the creation and development of TransUnion SmartMove, a unique, patent-pending consumer-initiated screening service. Mr. Mauseth has a Juris Doctor and Master’s in International Studies (Economics) from the University of Denver and a Bachelor of Sciences in Political Science from Minnesota State University. Linda Trout, Controller / Vice President – Finance Linda Trout is the Vice President of Finance and Kroll Factual Data’s Controller. She is responsible for day to day management of the underwriting and collections, accounting and finance departments as well as the general office management. Before joining the company in 1998, Ms. Trout held numerous managerial and staff positions in the accounting and finance verticals. She is a graduate of the University of Wyoming in Laramie, Wyoming with a Bachelors of Science in Accounting. Carol Steinbock, Vice President – Human Resources Carol Steinbock is the Vice President of Human Resources for Kroll Factual Data, and is responsible for management and direction of the human resources function for the business. Ms. Steinbock joined Factual Data Corp in 1999 as a Human Resource Specialist, and serves as a member of numerous community organizations including the Northern Colorado Human Resources Association, the Larimer County Sherriff Department’s Victims Response Unit, the Loveland Chamber of Commerce, and the Larimer County Workforce Development. Ms. Steinbock is a Human Resources Professional (PHR) and a member of the Society for Human Resource Management (SHRM).


Utilities Customers


Services and Pricing As the approved screening vendor for The City of Fort Collins Utilities, Kroll Factual Data maintains a direct integration with the utility Customer Information System. Customer representatives use the direct FactualIDTM - Identity Report integration to establish utilities services for new and/or returning accounts with The City of Fort Collins. Kroll Factual Data worked directly with The City of Fort Collins to build its services into The City of Fort Collins pre-established work-flow. Through the direct integration, The City of Fort Collins has access to all identity verification reports. Kroll Factual Data provides a customized solution that can be tailored to the current screening criteria to The City of Fort Collins. Included below (and a sample report in the Appendix) is more information about the identity verification services that Kroll Factual Data is proposing to The City of Fort Collins. FactualIDTM – Identity Verification Report Kroll Factual Data’s FactualIDTM – Identity Report comprehensively identifies applicant misrepresentation and protects against even the most difficult-to-detect fraud schemes. Comprehensive Analysis FactualIDTM provides a comprehensive score and categorical risk factors based on a unique and independent evaluation of the applicant(s) that identifies inconsistencies and reduces the potential risk. Tracking, Trending and Reporting Management Solution FactualIDTM offers a streamlined approach to identifying high risk applicants allowing you to effectively manage your risk exposure. Customizable Risk Assessment Engine Kroll Factual Data’s customizable risk assessment engine allows clients to not only weigh the severity of every fraud alert according business practices, but also customize the alerts and action steps to meet business needs. How FactualIDTM Works With three basic pieces of information - the borrower's name, Social Security Number and the current address, Kroll Factual Data’s supply a report that:

• Comprehensively assesses the identity risk. • Researches possible residency misrepresentation. • Searches the OFAC, Palestinian Legislative Council, and other exclusionary lists. • Results are translated into an easy-to-understand numerical risk score.

Risk Assessment Services

Identity Misrepresentation | FactualID™

Individual

$1.15 Joint $2.30

Kroll Factual Data will issue a Notice of Adverse Information and Notice of Adverse Action to applicants as appropriate. Kroll Factual Data will also be the primary contact for consumers who wish to dispute inaccurate data.


Utilities Customers


Systems and Procedures

A. Systems and Security

Kroll Factual Data uses state-of-the-art technologies to provide customers with secure and reliable data. Using digital certificates for encryption and Microsoft IIS web servers, Kroll Factual Data hosts the production operations from its company-owned, 3,000-square-foot data center in Loveland, Colorado.

Kroll Factual Data is focused on maintaining data security for customers and vendors. Kroll Factual Data participates annually in the Verizon Business/CyberTrust SiteSecure program. In addition to this assessment, Kroll Factual Data participates in multiple third-party audits and assessments of its controls and environments, including SSAE-16 (formerly SAS70) SOC1 certification. All customers must use two-factor authentication to access Personally Identifiable Information (PII). All data is encrypted at rest (on storage devices) and while in motion (transit). Logical and physical access to data stores is restricted, requiring multiple levels of approval for access.

B. Quality Assurance

Kroll Factual Data’s quality assurance systems are built into every facet of our production processes to monitor quality, response, reliability, customer service and follow-up. Kroll Factual Data’s quality assurance systems produce management reports in real-time as well as daily, weekly and end-of-month by client, products, and partners and by geographic region for all transactions.

To ensure the highest levels of customer service we maintain strict hiring standards and conduct extensive training for all employees. Additionally, Kroll Factual Data surveys customers on a quarterly basis to ascertain the customers’ level of satisfaction and to collect and react to customers’ feedback. The survey is sent to one-third of the customer database each quarter so that each group is surveyed twice every nine months. This frequency of customer survey allows Kroll Factual Data to compile feedback, take action on the feedback and re-measure in a short time span to gauge customer satisfaction and Kroll Factual Data’s effectiveness in meeting the needs of its customers.

C. Compliance

Every Kroll Factual Data employee, at every level of our organization, is certified under the Fair Credit Reporting Act through an education and testing program implemented by the National Credit Reporting Association, Inc. Through education programs and ongoing training, our customer support personnel continue to demonstrate the expertise necessary to exceed the expectations of our valued clients.

Kroll Factual Data is in good standing in the state of incorporation (Colorado) as well as all other states. Moreover, Kroll Factual Data has all licenses and permits necessary or required to provide the products and services outlined in this request for proposal. From time to time, Kroll Factual Data is made party to routine civil litigation matters (e.g., employment matters, etc.) in the ordinary conduct of its business. Any such past or current ordinary litigation matters would not impair Kroll Factual Data’s performance if services are awarded under this request for proposal.


Utilities Customers


Kroll Factual Data sits on the Board of Directors for the National Credit Reporting Association, Inc. (NCRA), and its Compliance Officer works very closely with the Consumer Data Industry Association (CDIA) and to stay on top of and monitor any new local, state or federal laws.

D. Business Continuity/Disaster Recovery

Kroll Factual Data maintains a warm disaster recovery site in Aurora, Colorado. The site operates hot site infrastructure (major network connections and database systems) and the supporting systems are in a standby mode. Third-party network connectivity at this site is tested as continuously as part of a QA testing system, ensuring operational status at all times. In addition, our primary data center site has multiple resiliency systems, including a N+1 power generation system. This system is tested weekly, and a full data center load is run on this system once a month. Please find attached Kroll Factual Data’s Business Continuity Disaster Recovery Plan Summary in the Appendix.


Utilities Customers


Experience and References

Kroll Factual Data has a diverse client base including municipalities, government agencies, Real Estate Investments Trusts (REITs), and financial institutions. The three additional references included below are deemed as ‘Proprietary’.

California Department of Veterans Affairs PO Box 942895 Sacramento, CA 94295 Jeannie Cruz, Contract Administrator Telephone: 916-503-8006 Email: [email protected] Equity Residential 2 North Riverside Plaza, Chicago IL Chris Jenkins, Vice President – Financial Planning Telephone: 312.928.1381 Email:[email protected] Bank of Idaho 1230 Yellowstone, Pocatello, ID 83501 Thor C. Conley, Mortgage Compliance and Safe Act Officer Telephone: 208.236.2962 Email:[email protected]


Utilities Customers


Appendix

Risk Score and SummaryThe overall risk is translated into a numerical risk score. The risk summary lists the possible risks.

Risk Categories and AlertsThe Specific Risk Categories are listed with alerts and action items:

n Identityn Occupancy/Strawbuyern OFAC/NSPLCn Excluded Parties

Our risk assessment engine allows you to not only weigh the severity of the fraud alerts, but also customize the alerts and action steps given.

FactualID

KROLL FACTUAL DATA, 5200 HAHNS PEAK DRIVE LOVELAND, CO 80538 (800) 324-5005 OR FAX (800) 364-5005 RESEARCH DEVELOPMENT TESTING ATTN JOHN SMITH LOVELAND, CO 80538 (970)663-5700 (866)516-3495

Client Tracking TESTfidm

Requested by fraud

Report ID80651RA00040126

FD client code0651-NEWPRD

Date requested 06/11/2011 08:34

Charge 0.00

Current report view 1 of 1

Primary Applicant (as requested) Applicant's Last Name

BelgradeFirst NameLeonard

Middle Name

Suffix

DOB 3/25/1984

Social Security 123-45-6789

Risk Score

33 Reassess Risk

Risk Summary Possible identity and occupancy/strawbuyer misrepresentation. A06003, A07001

Risk Categories Identity Category Risk Factor: 1

A06003 Other Name[s] than applicant showing on SSN Search. - Applicant: Tammy Belgrade (212-34-5678) - Other Names: Francis Johns (1991-2003);

ACTION(S):- Verify input. Review Social Security Card, pay-stubs, W2's AND/OR tax returns FOR consistency. A06003 - Require confirmation of the Social Security Number from the Social Security Administration. A06003

Occupancy/Strawbuyer Category Risk Factor: 2 A07001 Applicant's primary residence does not appear on the ssn search.

- Applicant: Leonard Belgrade (123-45-6789) ACTION(S):- Compare all documents provided by applicant for address, including pay stubs, W2, tax returns, bank statements, etc. A07001 - Require proof of residency from applicant in the form of utility bills, insurance policies etc. A07001

Excluded Parties Category Risk Factor: 5 No similar records found in Excluded Parties List(s).

OFAC/NSPLC Category Risk Factor: 5 No similar records found in OFAC's SDN or NS-PLC lists.

Applicants (as requested) 1 Leonard Belgrade

Address4272 S 23rd St Milwaukee, WI 53221

SSN 123-45-6789

Phone(cell) 111-429-0097

DOB 3/25/1984

Age US Citizen

2 Tammy Belgrade Address

4272 S 23rd St Milwaukee, WI 53221 SSN

212-34-5678Phone

(cell) 111-429-0097DOB

5/24/1961 Age US Citizen

Subject Property (as requested) Address

4272 S 23rd StUnit

City

SalinaState WI

Zip 53222

County

APN

Property Type Single Family

Occupancy Type Owner Occupied

New Construction

Seller

Loan Information (as requested) Appraised Value

$125,000Loan Amount

Loan Purpose Purchase

Doc Type

Application Date

Closing Date

Prior Sale Amount

Prior Sale Date

LTV

CLTV

Total Assets

Total Liabilities

Total Additional Liens

Add Comments/Alert Action




ApplicantThe applicant’s original information (as requested) is displayed for reference.

Subject PropertyThe subject property information is listed (as requested) for reference.

Add Comments/Alert ActionThe FactualID report features the ability to Add Comments to an alert and also re-score based on verified information.

Social SecurityA comprehensive Social Security search of names associated with a Social Security Number is performed through an extensive, GLB compliant name search engine.

FactualID

KROLL FACTUAL DATA, 5200 HAHNS PEAK DRIVE LOVELAND, CO 80538 (800) 324-5005 OR FAX (800) 364-5005 RESEARCH DEVELOPMENT TESTING ATTN JOHN SMITH LOVELAND, CO 80538 (970)663-5700 (866)516-3495

Client Tracking TESTfidm

Requested by fraud

Report ID80651RA00040126

FD client code0651-NEWPRD

Date requested 06/11/2011 08:34

Charge 0.00

Current report view 1 of 1

Primary Applicant (as requested) Applicant's Last Name

BelgradeFirst NameLeonard

Middle Name

Suffix

DOB 3/25/1984

Social Security 123-45-6789

Risk Score

33 Reassess Risk

Risk Summary Possible identity and occupancy/strawbuyer misrepresentation. A06003, A07001

Risk Categories Identity Category Risk Factor: 1

A06003 Other Name[s] than applicant showing on SSN Search. - Applicant: Tammy Belgrade (212-34-5678) - Other Names: Francis Johns (1991-2003);

ACTION(S):- Verify input. Review Social Security Card, pay-stubs, W2's AND/OR tax returns FOR consistency. A06003 - Require confirmation of the Social Security Number from the Social Security Administration. A06003

Occupancy/Strawbuyer Category Risk Factor: 2 A07001 Applicant's primary residence does not appear on the ssn search.

- Applicant: Leonard Belgrade (123-45-6789) ACTION(S):- Compare all documents provided by applicant for address, including pay stubs, W2, tax returns, bank statements, etc. A07001 - Require proof of residency from applicant in the form of utility bills, insurance policies etc. A07001

Excluded Parties Category Risk Factor: 5 No similar records found in Excluded Parties List(s).

OFAC/NSPLC Category Risk Factor: 5 No similar records found in OFAC's SDN or NS-PLC lists.

Applicants (as requested) 1 Leonard Belgrade

Address4272 S 23rd St Milwaukee, WI 53221

SSN 123-45-6789

Phone(cell) 111-429-0097

DOB 3/25/1984

Age US Citizen

2 Tammy Belgrade Address

4272 S 23rd St Milwaukee, WI 53221 SSN

212-34-5678Phone

(cell) 111-429-0097DOB

5/24/1961 Age US Citizen

Subject Property (as requested) Address

4272 S 23rd StUnit

City

SalinaState WI

Zip 53222

County

APN

Property Type Single Family

Occupancy Type Owner Occupied

New Construction

Seller

Loan Information (as requested) Appraised Value

$125,000Loan Amount

Loan Purpose Purchase

Doc Type

Application Date

Closing Date

Prior Sale Amount

Prior Sale Date

LTV

CLTV

Total Assets

Total Liabilities

Total Additional Liens





Issuance SSN 123-45-6789 was issued 1989 - 1990 in Wisconsin

Name Address Record Date Reported DOB LEONARD A BELGRADE 2850 S 16TH St MILWAUKEE, WI 53215 8/2006 - 2/2008

LEONARD A BELGRADE 2338 W GREENFIELD Ave MILWAUKEE, WI 53204 5/2002 - 8/2006

2 Tammy Belgrade 212-34-5678

IssuanceSSN 212-34-5678 was issued 1988 in Florida

Name Address Record Date Reported DOB TAMMY M

BELGRADE 2850 S 16TH St SALINA, WI 53222 7/2005 - 8/2007

TAMMY BELGRADE 2850 S 16TH St SALINA, WI 53222 7/2005 - 8/2007

BELGRADE TAMMY MUNICH 4272 S 23RD St SALINA, WI 53222 7/2007 - 7/2007

TAMMY MUNICH 4272 S 23RD St SALINA, WI 53222 7/2007 - 7/2007 TAMMY MUNICH 5600 CASTLE Ct Apt 201 TRACINE, WI 53225 8/2004 - 11/2005

BELGRADE TAMMY MUNICH 5600 CASTLE Ct Apt 201 TRACINE, WI 53406 8/2004 - 8/2004

BELGRADE TAMMY MUNICH 10500 W RAE Ave SALINA, WI 53225 2/2003 - 2/2003

FRANCIS SAINTJOHNS PO BOX 8784 EAST PALM BEACH, FL 33417 5/ 1961

FRANCIS SAINT- JOHNS 5170 EADIE Pl EAST PALM BEACH, FL 33417 5/1997 - 7/2003 5/ 24/ 1961

CYR F SAINT PO BOX 8784 EAST PALM BEACH, FL 33417 11/1991 - 6/2001 5/ 1961 JOHNS

FRANCIS JOHNS 5170 EADIE Pl EAST PALM BEACH, FL 33417 10/1998 - 1/1999 5/ 1961

Reverse Phone Search 1 Leonard Belgrade 111-429-0097

Name Tammy Belgrade

Address New Berlin, WI 53151

Listing Type Residence

Phone TypeResident

2 Tammy Belgrade 111-429-0097Name

Tammy BelgradeAddress

New Berlin, WI 53151Listing Type

ResidencePhone TypeResident

Excluded Parties Evidence No similar records found

Disclaimer

The information provided in this risk assessment, including all results, alerts, scores, and actions, is the product of (i) data submitted by the client, (ii) data retrieved by the KFD proprietary systems, (iii) analysis by KFD's proprietary software, and (iv) client interaction. This risk assessment provides information for use to supplement the underwriting and quality control processes and should not be used in lieu of those processes. The numeric and categorical scores are intended to assist in identifying potential misrepresentations in the mortgage loan making process, and to provide an assessment of potential risk, and should not be used as the only mechanism to determine the approval or

Social Security Number Search Results 1 Leonard Belgrade 123-45-6789

declination of an application. The data, information or results may not be resold.

4.0- 4.0- 3.0- 0.0 End of Report 4.2.7

Reverse Phone SearchA reverse phone lookup, based on the supplied telephone number.

Kroll Factual Data Classification – For Internal Use.

Business Continuity / Disaster Recovery Plan Summary

Document Owner Christopher Steffen

Document Version 2.0.2

Last Reviewed Date October 2012


Kroll Factual Data is primarily structured as a technology based corporation and is dependent

upon computer-supported information processing and telecommunications. The increasing

dependency on computers and telecommunications for operational support poses the risk that a

lengthy loss of these capabilities could seriously affect the overall performance of the company.

A Business Impact Analysis (BIA) identified several systems as Critical to business operation. It

also categorized a majority of company functions as Essential to business operations. The BIA

will be conducted on a regular basis to ensure that changes to our processing and environment

are reflected in recovery planning.

Kroll Factual Data recognizes the low probability of severe damage to data processing,

telecommunications or support services capabilities that support the company. Nevertheless,

because of the potential impact to KFD and our customers, a plan for reducing the risk of

damage from a disaster however unlikely is vital.

The company's Disaster Recovery Plan is designed to ensure the restoration of Critical business

operations within 12 hours, and all Essential business operations within 48 hours of the outage.

The Disaster Recovery Plan identifies the Critical functions of KFD and the necessary required

resources. It also provides guidelines for ensuring that needed personnel and resources are

available for both disaster preparation and response and that the proper steps will be carried out

to permit the timely restoration of services.

Recovery Objectives

Critical Processing Essential Processing

RPO

(Recovery Point Objective)

(Acceptable hours of data loss)

4 hours 8 hours

RTO

(Recovery Time Objective)

(Service restoration in hours)

12 hours 48 hours


Assumptions

This Disaster Recovery Plan is predicated on the validity of the following assumptions:

- The situation that causes the disaster is localized to the data processing facility of Operations

and Systems in the 5100 Data Center; the building or space housing the functional area; or to the

communication systems and networks that support the functional area.

It should be noted that the Plan will still be functional and effective even in an area-wide

disaster. Even though the basic priorities for restoration of essential services to the community

will normally take precedence over the recovery of an individual organization, the company's

Disaster Recovery Plan can still provide for a more expeditious restoration of our resources for

supporting key functions.

- The Plan is based on the availability of the hot site or the back-up resources. The accessibility

of these, or equivalent back-up resources, is a critical requirement.

- The Plan is a document that reflects the changing environment and requirements of KFD.

Therefore, the Plan requires the continued allocation of resources to maintain it and to keep it in

a constant state of readiness.

Maintenance

Ensuring that the Plan reflects ongoing changes to resources is crucial. This task includes

updating the Plan and revising this document to reflect updates; testing the updated Plan; and

training personnel.

Quarterly, the Disaster Recovery Plan undergoes a more formal review to confirm the

incorporation of all changes since the prior quarter. Annually, the Disaster Recovery Plan will

undergo a complete review, which could result in major revisions to this document, as well as the

detailed plan. These revisions will be distributed to all authorized personnel, who exchange their

old plans for the newly revised plans. At that time an annual status report on Disaster Recovery

planning will be reviewed and approved by the Chief Information Officer for KFD.

Testing

Testing the Disaster Recovery Plan is an essential element of preparedness. Regular testing will

occur at a minimum of 4 times a year. A comprehensive exercise of our DR capabilities and

support by our designated recovery facilities will be performed on an annual basis

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