Republic of the Philippines Province of Cagayan Tuguegarao...

“Napafutu nga Serbisyu, Pammacapianan na Magaru”

Republic of the Philippines

Province of Cagayan

Tuguegarao City

TUGUEGARAO CITY !

“Napafutu nga Serbisyu, Pammacapianan na Magaru!”


Table of Contents

The City’s Vision and Mission i

Civil Service Pledge ii

Message from the City Mayor iii

Message from the City Vice Mayor iv

Business Permits and Licensing Office 1

» 1. New Business Application

» 2. Renewal of Business Permits

» 3 . Retirement of Business » 4. Transfer of Ownership of Business

» 5. Permits for Motorized Tricycle Operators

Tricycle Regulatory Unit

» 1. Applying/renewal of Tricycle Franchise

» 2. Transferring Tricycle Franchise

» 3. Applying for Change of Unit/ Tricycle

3

City Civil Registrar’s Office

» 1. Application for Marriage License

» 2. Registration of On-Time Certificate of Live Birth

of Legitimate/ llegitimate Child (Home Delivery/Hospital/Birthing

Centers/Clinics/Institutions/Midwives/Traditional Birth Attendants » 3. Securing copy of Birth Certificate

» 4. Delayed Registration of Certificate of Live Birth

(if not available in our Office file and NSO) Prepared by

the Hospital, Clinic, Midwife and Birthing Center » 5. Registration of Certificate of Marriage

(Municipal Form 97 [Form 13

» 6. Securing Marriage Certificate

» 7. Delayed Registration of Certificate of Marriage (if not available in our Office file and NSO) (Prepared by the

Church, Court, office of the Mayor

» 8. Registration of Certificate of Death

» 9. Securing of Death Certificate »10. Delayed Registration of Death

5

City Treasurer’s Office

» 1. Payment of Real Property Tax (RPT) /Vienes/ Amilyar » 2. Payment of Professional Tax on each person engaged in the exercise or

practice of his profession

» 3. Payment of Community Tax Certificate (CTC or CEDULA)

on individuals residing in the City and corporations doing business in the City

10


City Assessor’s Office

» 1. SECURING OWNER’S COPY OF TAX DECLARATION as a result of transfer of ownership, segregation,

consolidation or reclassification of the lots

» 2. Issuance of Owner's Copy of Tax Declaration of

New Buildings and Machineries » 3. Securing of Certificate of No Improvement or With Improvement

» 4. Issuance of Certified True Copy of Tax Declaration,

Property Holdings, Certified Xerox Copy of TMCR

» 5. Request for Annotation or Cancellation of Loan Mortgages, Bail Bonds, Encumbrances on Field Appraisal and

Assessment Sheet (FAAS) and Tax Declarations

» 6. Verification of History of Real Property Assessment from

the latest to the oldest Tax Declarations prior to the payment of Real Property Tax

12

City Health Office

» 1. Health Education & Promotion on all Programs » 2. Family Planning Services: IUD, PILL DISPENSING,

ADMINISTRATION OF DMPA INJECTION,

CONDOM DISTRIBUTUION

» 3. Issuance of Medical Certificates/ Sanitary Permits & Health Certificates » 4. Exodontia, AP Dental Check-up

16

City Social Welfare and Development Office

» 1. Medical Assistance thru PCSO » 2. Securing of PWD ID card and Purchase Booklet

» 3. Application/ Renewal of Solo Parent ID card

» 4. Financial Assistance thru LGU, Provincial Gov’t & DSWD RO2

18

City Planning and Development Coordinating Office

» 1. Research and Statistical Information Services » 2. Securing Locational Clearance

» 3. Application for Road Certification

» 4. Application for Zoning Certification

20

City Engineering Office

» 1. Application for Building Permit to construct, alter, repair, convert, and or add any Building Structure or any portion thereof or

cost the same

» 2. Application for Occupancy Permit

22


Technology and Livelihood Development Office

» 1. LIVELIOOD TRAININGS, SEMINARS, AND TECHNOLOGY DEM-ONSTRATIONS

» 2. COOPERATIVE REGISTRATION, TRAININGS, SEMINARS AND

TECHNICAL ASSISTANCE

» 3. FINANCIAL ASSISTANCE (WORKING CAPITAL)

24

City Agriculture Office

» 1. Technical Assistance » 2. Fertilizer/Seed Subsidy

» 3. Tractor Services

» 4. Tilapia Fingerling Dispersal

26

City Legal Office

» 1. Drafting, Subscription of Affidavits and other Legal Documents » 2. Availing Free Legal Counseling

» 3. Requesting a Legal Opinion

» 4. Issuance and Authentication of Clearances

29

General Services Office

» 1. Garbage Collection & Grass Cutting » 2. Hanging of Streamer

» 3. Procurement of supplies and equipment below P400,000.00

» 4. Renovation of Government Facilities /Buildings

» 5. Repair of Government Facilities (Building) » 6. Procurement of supplies and equipment above P400,000.00

31

City Investments Promotions Center

» 1. Business Permits » 2. Application for Incentives

» 3. Technical Functions

34

City Veterinary Office

» 1. Conduct of the Scheduled Activity Vaccination and

Routine Animal Medication Program » 2. Conduct of Reported Animal Emergency Disease Cases for

immediate response

» 3. Conduct of Seminar/Trainings on Animal Advocacy

» 4. Dispersal Program / Animal Monitoring

36

City Abattoir & Auction Market

» 1. Slaughterhouse Service » 2. Auction Market

38


City Mayor’s Office

» 1. Mayor’s Clearance and Certificate of Good Moral Character » 2. Permit to conduct motorcade/ calesacade or foot parade or religious

procession, circus or managerie and other parades

» 3.Permit to conduct peaceful rally

» 4. Permit on all Advertising and Promotional Activities (streamers and flyers)

» 5. Special Permit to conduct Pintakasi or Cockfight

» 6. Use of Government Facilities: People’s Gymnasium, Demo Farm and

Training Center » 7. Public Customer Assistance for Free medical assistance,

Job recommendation, Endorsement for transfer

from work station

» 8. Scholarship Grants: Tuguegarao Outstanding Achievers (TOA), Academic (ACAD)

41

City Disaster Risk Reduction Management Office

» 1. CONDUCT OF DISASTER RISK REDUCTION AND MANAGEMENT TRAINING/SEMINARS/SYMPOSIA/

BRIEFING/ORIENTATION AND PROVISION OF

INFORMATION MATERIALS

» 2. FACILITATION ON THE REQUEST FOR TECHNICAL ASSISTANCE(CCA-DRRM RESEARCH STUDIES,

RESOURCE PERSON AND TRAINERS)

» 3. FACILITATION ON THE REQUEST FOR EMERGENCY MEDICAL

SERVICES AND RESCUE OPERATION (Patient Conduction, Clearing Operations, Rescue Vehicle and Equipment)

45

City Environment and Natural Resources Office

» 1. FOR BUSINESS COMPLIANCE » 2. FOR COMPLAINTS ON THE VIOLATION OF R.A. 9003

47

City Sports Development Office

» REGISTRATION OF CHILDREN IN THE SUMMER SPORTS CLINICS

48

City Budget Office

» 1. Budget Preparation » 2. Budget Authorization

» 3. Budget Review

» 3. Budget Execution

49


City Accounting Office

» 1. Processing of Disbursement Voucher for Expenditures of the City » 2. Preparation of Accountant's Advice

» 3. Processing of Payrolls

» 4. Remittance of Salary Deductions

» 5. Secure of Certificate of Income Tax Withheld (CITW » 6. Secure of Monthly Contributions and Loan Repayments

» 7. Secure of Certificate of Monthly Net Take Home Pay

» 8. Liquidation of Cash Advance

» 9. Process Philhealth Patients Package Rate Refund »10. Recording and filing of Disbursement Vouchers, Payrolls,

collections and deposits

»11. Recording of Transactions and Preparation of Trial Balance (TB)

And Financial Reports of 49 Barangays of Tuguegarao City

51

Human Resource Management Office

» 1. Filing an Application for Leave » 2. Securing Personnel Records

» 3. Job Employment

57

City Tourism Office

» 1. Guest Assistance » 2. Academic Researches

» 3. City tours and Packages

» 4. Attend to the needs of clients/customers for inquiries about the city

and its tourism program

59

City Information Office

» TRI- MEDIA EXPOSURE

60

ANNEX

» AN ORDINANCE INSTITUTIONALIZING THE

CITIZEN’S CHARTER OF TUGUEGARA;O CITY

61

IF YOUR REQUEST WAS NOT GRANTED, PLEASE FEEL FREE TO CALL THE CONTACT

NUMBER OF THE OFFICE CONCERNED OR FILL UP THE FEEDBACK FORM AND

DROP IT AT THE SUGGESTION BOX LOCATED AT THE INFORMATION DESK.


VISION

“An environmentally sustainable city with an empowered populace in collective action

to uphold the principles of human dignity, equality and equity, actively working towards

a diversified yet strong, vibrant and investment friendly economy; a richer cultural iden-

tity having the best peace and order situation in Northern Luzon; and taking pride of its

action”.

MISSION

“The City Government shall be headstrong in its mission to change the way people

think of governance. The local government and the people shall be unified by a common

desire for change and resolve to improve lives through heartfelt service for the general

welfare.

To achieve this mission, we are committed to:

1. Promote Social and Economic Justice;

2. Ensure Economic Development and Quality Health Care Program;

3. Advocate Respect for the Rule of Law and Maintain Peace and Order;

4. Promote Vibrant Socio-cultural Development and Heritage Preservation;

5. Establish Institution of Participatory Governance and Development

Administration Process;

6. Institutionalize Community, Barangay and Women & Youth Empowerment; and

7. Integrate Environmental and Solid Waste Management Approaches.


PUBLIC SERVICE PLEDGE

WE, WHO ARE PUBLIC SERVANTS OF THE LOCAL

GOVERNMENT UNIT OF TUGUEGARAO CITY, HEREBY

PLEDGE THAT DURING AND THROUGHOUT OUR SERVICE

WITH THE CITY GOVERNMENT, WE SHALL SERVE OUR

NATION, OUR CITY AND OUR PEOPLE,

TO BUILD A PEACEFUL, HEALTHY, PROGRESSIVE,

VIBRANT, JUST AND HUMANE SOCIETY.

TO THIS END, WE SHALL ALWAYS BE LED BY THE TIME-

HONORED CORE VALUES OF “PAMMAKATALO TA DIYOS”,

“ANGNGAYA TA KASITTOLAY” AND “ANGOFFUN TA

MAKAFFI” AND CARRY OUT OUR DUTIES,

RESPONSIBILITIES AND OBLIGATIONS GUIDED BY THE

VIRTUES OF INTEGRITY, SERVICE AND EXCELLENCE.

“NAPAFUTU NGA SERBISYU ,


ABOUT THE OFFICE

The Business Processing and Licensing Office is headed by P/SUPT. ANDRES C. BACCAY (RET.), under the Office of the City Mayor. It is incharge in the issuance of Mayor’s Permits for New Business, Renewal of Business, Retire-ment, Transfer and for Motorized Tricycle.

1F,City Hall, Enrile Boulevard, Regional Government Center, Carig Sur, Tuguegarao City (078) 846-7445

STEP-BY-STEP PROCEDURE

RESPONSIBLE PERSON/S OFFICE

REQUIREMENTS/DOCUMENTS

WAITING TIME

FEES COLLECTED, IF ANY

Socorro A. Baculi Marinette Delgado City Treasurer’s Office Socorro Baculi Marinette Delgado

Cedula Barangay

Clearance DTI/SEC Occupancy Permit POST

REQUIREMENTS TO BE SUBMITTED WITHIN 45 DAYS EXCEPT (SSS CLEARANCE ) WITHIN 30 DAYS UPON RECEIVED THE MAYOR’S PERMIT .

5 mins

5 mins

10 mins

Business Tax-Based on declared gross Mayor’s Permit-Based on Line of

Business Garbage Service Charge* Sanitary & Inspection Fee* Fire Safety Fee- P50.00 Sticker-

P30.00 Business Plate-P100.00 Additional Fees for selected business: Health-based online of business and

No. of workers Delivery Vehicles-based on kind of

vehicles. * computed based on the total area of

the business establishment

1.Submit application and complete documentary requirements * Recording & Assessment 2. Pay corresponding fees to the City Treasurers Office * Processing 3. Claim Mayor’s Permit and Business Plate

FRONTLINE SERVICE: » 1. New Business Application

FRONTLINE SERVICE » 2. Renewal of Business Permits




WAITING TIME


Norbert Medrano Cedrick Cauilan Domiciano Reymundo Fernando Narag Marfel Bulaqui Venus Mallillin Flordeliza Pasicolan Claribel Blaquera Eizel Maguigad City Treasurer’s Office Bernard Turingan Rollien Diane C. Cammayo Marian Narag Venus Mallillin Julie Anne Castañeda Rona B. Canapi Ian Kristopher Orlanes

Community Tax Certificate

Barangay Clearance Social Security System Philhealth Clearance EMB Clearance Fire Clearance Pag-Ibig Clearance Sanitary Permit

5 mins

5 mins

5 mins.

5 mins.

Business Tax-Based on declared gross

Mayor’s Permit-Based on Line of Business Garbage Service Charge*

Sanitary & Inspection Fee* Fire Safety Fee- P50.00 Sticker-

P30.00 Business Plate-P100.00 Additional Fees for selected

business: Health-based online of business

and No. of workers Delivery Vehicles-based on kind

of vehicles. Gasoline station-Storage Fee-#

of liters(tanks) computed based on the total

area of the business establishment

1. Submit application and complete documentary requirements

Processing Recording Assessment

2. Pay corresponding fees to the City Treasurers Office * Processing 3. Claim Mayor’s Permit and

Business Plate

1


FRONTLINE SERVICE » 3. Retirement of Business

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S

OFFICE REQUIREMENTS/

DOCUMENTS WAITING

TIME FEES COLLECTED, IF ANY

Rollien Diane C. Cammayo Julie Ann B. Castaneda Bernard Turingan Cedric Cauilan Norbert Medrano Flordeliza Pasicolan Claribel Blaquera Bernard Turingan Rollien Diane C. Cammayo Julie Ann Castaneda

Surrender Mayor’s Permit and Business Plate

30 mins. 5 mins. 5 mins.

Computed based on gross receipt (as of date of retirement).

Settle unpaid taxes or fees, if any.

1. Submit duly filled-up Application for Retirement of Business

* Inspection * Assessment/ Computation 2. Claim Certificate of Retirement

FRONTLINE SERVICE » 4. Transfer of Ownership of Business




WAITING TIME


Venus Mallillin Flordeliza Pasicolan Claribel Blaquera City Treasurer’s Office

Affidavit of Transfer

DTI of the new owner

2 mins.

2 mins.

5 mins

1. Submit Affidavit of Transfer

* Assessment of Transfer Fee 2. Pay corresponding fees to

the City Treasurer’s Office

FRONTLINE SERVICE » » 5. Permits for Motorized Tricycle Operators




WAITING TIME


Pedro Tang Fernando Narag Domiciano Reymundo Marfel Bulaqui Cedrick Cauilan Norbert Medrano

Franchise LTO-OR &Cr Cedula SPA , if necessary

5 mins P 100.00

1. Submit Application form with requirements

* Processing and Evaluation

of documentary requirements, assessment and issuance of payment slip.

2. Claim Mayor’s Permit/Sticker

2


1F1F,City Hall, Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

(078) 304-0228

FRONTLINE SERVICE » 1. Applying/renewal of tricycle fran-

STEP-BY-STEP PROCEDURE RESPONSIBLE

PERSON/S OFFICE REQUIREMENTS/

DOCUMENTS WAITING

TIME FEES COLLECTED,

IF ANY

CARINA BACCAY IMELDA BALUBAL HELEN BARSABAL JOVANI ABANILLA

JOY GACIAS PETER CAISE

LANIMAR ANCHETA


VISITACION CARAG

WILLIAM BALAO ANDRES C. BACCAY

City Franchising Board

VISITACION CARAG

For Renewal: Tricycle franchise owner’s copy

Certificate of Registration (CR) of Tricycle

Latest Official Receipt from LTO

Barangay Clearance Tricycle Insurance Toda Clearance Inspection Report from the TRU

Cedula

30 minutes

1 minute

3 days

P 200.00 for renewal of franchise

1. Submit complete requirements based from the checklist given by the EIC

Filing and recording of request Applicant present actual tricycle unit to authorized TRU inspector for inspection

2. Pay corresponding fees to the City Treasurers Office Preparation of Franchise Agreement -Applicants signs the Franchise Agreement

- EIC recommend to the City Franchising Board for appropriate action

The City Franchising Board deliberates on and approves/disapproves the application for franchise

3. Claim approved franchise and sticker

FRONTLINE SERVICE » 2. TRANSFER OF FRANCHISE



DOCUMENTS WAITING


IF ANY

CARMELITO TUNGCUL TERESITA TAMBAUAN

SIMEONA SANTOS

JOVANI ABANILLA JOY GACIAS PETER CAISE

LANIMAR ANCHETA


For Change of Ownership Produce all the stated

requirements for Renewal(all requirements must be in the name of the new owner, plus;

Deed of Sale/Donation/Adjudication with Extra Judicial Settlement

Inspection report from the TRU

TMG Clerance

30 minutes

1 minute

P 1,000 for Change of Ownership

P 150 in case of death


Filing and recording of request Applicant present actual tricycle unit to authorized TRU inspector for inspection

2. Pay corresponding fees to the City Treasurers Office

3




DOCUMENTS WAITING


VISITACION CARAG WILLIAM BALAO

ANDRES C. BACCAY CITY FRANCHISING

BOARD

CHAIRMAN & MEMBERS OF CITY

FRANCHISING BOARD

VISITACION CARAG

3 days Preparation of Franchise Agreement

-Applicants signs the Franchise Agreement -EIC verifies and process franchise application -OIC recommends to the City Franchising Board for appropriate action Legislative Action - The City Franchising Board deliberates on and approves/disapproves the application for franchise

3. Claim approved franchise and

sticker

FRONTLINE SERVICE » 3. APPLYING FOR CHANGE OF UNIT/



DOCUMENTS WAITING

TIME FEES COLLECTED, IF

ANY

CARINA BACCAY CARMELITO TUNGCUL TERESITA TAMBAUAN

SIMEONA SANTOS JOVANI ABANILLA

JOY GACIAS PETER CAISE

LANIMAR ANCHETA City Treasurer’s Office

VISITACION CARAG WILLIAM BALAO

CHAIRMAN & MEMBERS OF CITY

FRANCHISING BOARD

VISITACION CARAG

For change of unit: Produced all stated

requirements for Renewal

Plus; Affidavit of Substitution of unit

CR, OR and Insurance of New Motor

30 minutes

1 minute

3 days

P 250 for Change of Unit


Filing and recording of request Applicant present actual tricycle

unit to authorized TRU inspector for inspection

2. Pay corresponding fees to the City Treasurers Office Preparation of Franchise

Agreement -Applicants signs the Franchise

Agreement EIC recommend to the City

Franchising Board for appropriate action

Legislative Action The City Franchising Board

deliberates on and approves/disapproves the application for franchise

3. Claim approved franchise and

sticker

4


ABOUT THE OFFICE To implement the rules and regulations of the Act 3753 known as the Civil Registry Law pertaining to Civil registration.


(078) 304-2468

FRONTLINE SERVICE » » 1. Application for Marriage License



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Remigia Tanguilan


Carolyn S. Mallillin or Authorized Signatories

In her absence

Remigia Tanguilan

Personal Appearance of the Applicants

Birth Certificate of the applicants

Consent of Parents for 18-21 years of age

Advice of Parents for 21-25 years of age

Certificate of No Marriage from NSO (CENOMAR)

Community Tax Certificate of Applicants (CEDULA)

40 Minutes

for entire

process

Marriage Application P100.00

Additional Marriage License P205.00

Marriage License P2.00

Pre Marriage Counseling P20.00

1. Submit complete documentary requirements to EIC

* EIC assess the documents and interviews the applicants and parents (if consent/advise is required

2. Fill up application form for Marriage

License 3. Pay corresponding fees to the City

Treasurers Office, Window C (1,2, or 3) * EIC prepares the application for

Marriage License 4. Submit Official Receipt to the EIC 5. Sign the application and the parents to

sign consent/advise if needed * Civil Registrar affixes her signature on

the face of the application and other documents needed for the application

* EIC advises the applicants to proceed to CHO for the scheduled Pre-marriage Counseling

* 10 days posting period 6. Claim for the issuance of Marriage

License * EIC prepares Marriage License for

release * Civil Registrar affixes her signature on

the face of the Marriage License * EIC releases Marriage License

5


FRONTLINE SERVICE » 2. Registration of On-Time Certificate of Live Birth of Legitimate/

llegitimate Child (Home Delivery/Hospital/Birthing Centers/



DOCUMENTS WAITING


ANY

Joanna P. Resurreccion Jane Pasion

Buena Collado


Joanna P. Resurreccion Jane Pasion

Buena Collado

Legitimate Children: Completely filled-up

Certificate of Live Birth

Marriage Contract of Parents

Illegitimate Children: Completely Filled-up

Certificate of Live Birth

10 minutes

5 Minutes

No fees/charges 1. Submit completely filled up Certificate of Live Birth(Form 102)document for registration

* Employee-In-Charge (EIC) examines the document, checking whether it is being submitted on time and the entries are properly filled up.

Registration of Document: * Civil Registrar affixes her signature on

the face of the civil registry document including the date of signing.

* EIC assigns Registry Number

2. Claim Certificate of Live Birth EIC releases the duly signed and registered Certificate of Live Birth.

FRONTLINE SERVICE » 3. Securing copy of Birth Certificate



DOCUMENTS WAITING


ANY

CCR STAFF


CCR STAFF


CCR STAFF

Requesting party should be the document owner or direct line relative (Parents, Husband/Wife, Children, Brothers and Sisters) with proof of relationship. If not the owner or relative, authorization letter and valid ID’s of the owner and the requester are needed

20 minutes 15 minutes 20 minutes

Form 1A, 1B, 1C – P75.00

Certified True Copy – P100.00

Certified

Photocopy –

P50.00

1. Fill-up request form and submits to EIC for verification. *If document requested is available.

2. Pay the corresponding fee at the Treasurer’s Office,window C (Cashier 1, 2, 3).

3. Submit official receipt to the EIC. * EIC prepares the Birth Certificate. * Civil Registrar affixes her signature

on the face of the Birth Certificate. * EIC releases the document.

4. Claim the document requested. * If the document requested is not available, the client is advised to make further verification at the NSO. 1. Submit the NSO copy to the EIC, if

available, EIC prepares the document. 2. Pay corresponding fee at the

Treasurer’s Office and submit the OR to the EIC. * Civil Registrar affixes her signature

on the face of the Birth Certificate. * EIC releases the document

3. Claim the document requested.

6


FRONTLINE SERVICE » 4. Delayed Registration of Certificate of Live Birth (if not available

in our Office file and NSO), -Prepared by the Hospital, Clinic, Mid-



DOCUMENTS WAITING

TIME

FEES COLLECTED

, IF ANY

Rachel Escobar Jane Pasion


CCR Personnel

Rachel Escobar Jane Pasion


CCR Personnel

For Legitimate Children: NSO Negative Result Affidavit of Two

Disinterested Persons Community Tax

Certificate (CEDULA) Baptismal Cert. Marriage Certificate (If

Married) Immunization Card Barangay Cert. Voters Registration

Record Service Record Any valid ID with Date

and Place of Birth For Illegitimate Children: (Additional Requirements) Sworn Statement of

the Mother Affidavit of Admission

of Paternity Community Tax

Certificate of both parents

10 minutes

30 minutes

No fees/

charges

1. Submit completely filled-up Certificate of Live Birth and requirements for delayed registration. * EIC examines the required documents and the accuracy of the entries.

2. Sign the Affidavit of Delayed Registration at the back of the COLB form. * 10 days posting period * Civil Registrar affixes her signature on the face of the document including the date of signing * EIC assigns Registry Number of the document

3. Claim the document before leaving Prepared by the Office of the City Civil Registry 1. Submit requirements delayed Registration of

Birth * EIC examines the requirements for registration

2. Fill -up Information Sheet * EIC prepares the COLB

3. Sign the document and the Affidavit of Delayed Registration at the back of the form * 10 days posting period * Civil Registrar affixes her signature on the face of the document including the date of signing * EIC assigns Registry Number of the document

4. Claim document requested

FRONTLINE SERVICE » 5. Registration of Certificate of Mar-



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

Remigia Tanguilan

CCarolyn S. Mallillin or Authorized Signatories

Remigia Tanguilan

Completely filled-up and signed Certificate of Marriage and joint Affidavit executed by the contracting parties if the marriage was solemnized under the provisions of Article 34 of the New Family Code of the Philippines

15 minutes

No fees/

charges

1. Submit Marriage Certificate to the EIC * EIC examines the document, checking whether it is being submitted on time and the entries are properly filled-up and signed * EIC registers the document and affixes a Registry Number on the face of the document * Civil Registrar or Authorized Signatories affixes her signature on the face of the Civil Registry document including the date of signing

2. Claim the document

7


FRONTLINE SERVICE » 6. Securing Marriage Certificate



DOCUMENTS WAITING


IF ANY

CCR Personnel


CCR Personnel

CCR Personnel


CCR Personnel

20 minutes 15 minutes

Form 3A, 3B, 3C, - P75.00 Certified True Copy – P100.00 Certified

Photocopy –

P50.00

1. Fill-up request form and submits to EIC for verification. * If document requested is available.

2. Pay the corresponding fee at the Treasurer’s Office

3. Submit official receipt to the EIC. * EIC prepares the Marriage Certificate. * Civil Registrar affixes her signature on

the face of the Marriage Certificate. * EIC releases the document.

4. Claim the document requested.

If the document requested is not available, the client is advised to make

further verification at the NSO.

1. Submit the NSO copy to the EIC, if available, EIC prepares the document.

2. Pay the corresponding fee at the Treasurer’s Office and submit the OR to the EIC. * Civil Registrar affixes her signature on

the face of the Marriage Certificate.

3. Claim the document requested

FRONTLINE SERVICE » 7. Registration of Certificate of Death



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Susana Calayan Severita Paleg


Susana Calayan Severita Paleg

Completely Filled-up and signed Certificate of Death

15 Minutes Burial Permit – P50.00 Transfer of

Cadaver Permit

P50.00

1. Submit Death Certificate to the EIC *EIC examines the document, checking

whether it is being submitted on time and the entries are properly filled-up and signed

*EIC registers the document and affixes a Registry Number on the face of the document

* Civil Registrar or Authorized Signatories affixes her signature on the face of the Civil Registry document including the date of signing

2. Claim and review the document before

leaving

8




DOCUMENTS WAITING


ANY

CCR Personnel


CCR Personnel

CCR Personnel


20 minutes 15 minutes 20 minutes

Form, 2A, 2B, 2C – P75.00 Certified True Copy – P100.00 Photocopy – P50.00

1. Fill-up request form and submit to EIC for verification.

• If document requested is available. 2. Pay the corresponding fee at the

Treasurer’s Office 3.Submit official receipt to the EIC.

•EIC prepares the Death Certificate . •Civil Registrar affixes her signature on

the face of the Death Certificate. •EIC releases the document. 4. Receive and review the document requested.

If the document requested is not available, the client is advised to make

further verification at the NSO. 1.Submit the NSO copy to the EIC, if available, EIC prepares the document. 2.Pay the corresponding fee at the Treasurer’s Office and submit the OR to the EIC. * Civil Registrar affixes her signature on the face of the Death Certificate. * EIC releases the document

FRONTLINE SERVICE » 8. Securing of Death Certificate



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Susana Calayan


Susana Calayan

NSO Negative Result Affidavit of two

disinterested persons Burial Certificate/

Barangay Certificate Community Tax

Certificate (CEDULA)

40 Minutes No fees/

charges

1. Submit completely filled-up Certificate of Death and requirements for delayed registration. * EIC examines the required documents

and the accuracy of the entries. 2. Sign the Affidavit of Delayed Registration

at the back of the COD form. * 10 days posting period * Civil Registrar affixes her signature on

the face of the document including the date of signing

* EIC assigns Registry Number of the document

3. Claim and review the document before leaving

FRONTLINE SERVICE » 9. Delayed Registration of Death

9


ABOUT THE OFFICE The function of the department is to act as the tax generating department and the custodian of all funds of the City


(078) 304-2468 [email protected]

FRONTLINE SERVICE » 1. Payment of Real Property Tax (RPT) /Vienes/




WAITING TIME


Mr. Astore P. Cabaruan (Window A2)

Mr. Miguel M.

Malana (Window A3

Latest Official Receipt of Real Property Tax(if available)

Current Year Real Property Tax Order of Payment (if available.

15 minutes RATE OF TAX – Please refer to Section 2A, Chapter 2, Article A of City Ordinance No. 072011 otherwise known as the Revenue Code of Tuguegarao City RATE OF DISCOUNT—15% if paid in full on or before March 31 and 10% if paid quarterly or semi-annually RATE OF PENALTY – In addition to the 25% surcharge for the late payment of the original amount of tax, fees and charges, an interest of 2% per month or fraction thereof from the due date until the tax, fee or charges is fully paid in no case shall the total interest on the unpaid amount or a portion thereof exceeds 36 months or 72%.

1. Request for computation of Real Property Tax (RPT) at Window A2 or A3.

2. Applicant receives

assessment, pays the Real Property Tax due and receives official receipt of Real Property Tax.

FRONTLINE SERVICE » » 2. Payment of Professional Tax on each person engaged in the

exercise or practice of his profession




WAITING TIME


1. Request Professional Tax application form (CTO Form No. 4) from Window C1, C2 or C3.

2. Submit duly

accomplished application form at Window C1, C2 or C3, pays corresponding tax and receives Community Tax Certificate.

Ms. Evelyn Canapi (Window C1) Ms. Ma. Theresa V. Morales (Window C2) Mr. Jayson B. Laddaran

Duly accomplished Application Form

Community Tax Certificate (CTC/ CEDULA)


ABOUT THE OFFICE The function of the department is to act as the tax generating department and the custodian of all funds of the City


(078) 304-2468 [email protected]

10


FRONTLINE SERVICE » » 3. Payment of Community Tax Certificate (CTC or CEDULA) on

individuals residing in the City and corporations doing business in




WAITING TIME


Ms. Bonifacia C. Abarca (Window B1)

Ms. Cristina N. Tunque (Window B2)

Ms. Sofia M. Buncad (Window B3)

(for corporation @ Window D2)

Duly accomplished Application Form

Community Tax Certificate (CTC/ CEDULA)


1. Request CTC application form (CTO Form No. 5) from Window B1, B2 or B3.

2. Submit duly

accomplished application form at Window B1, B2 or B3, pays corresponding tax and receives Community Tax Certificate.

11


ABOUT THE OFFICE This office ensures that all laws and policies governing the appraisal and assessment of real properties are well-identified, accounted and records maintained and exercises such other power and performs duties and functions relative thereto as maybe prescribed by law or ordinance.


(078) 304-2894 local 106 [email protected]

FRONTLINE SERVICE » 1. SECURING OWNER’S COPY OF TAX DECLARATION as a result

of



DOCUMENTS WAITING


Mr. Andres C. Yu

Engr. Rommel B. Iquin Engr. Norma M. Lozada Engr. Esteban C. Lavadia

Engr. Elmer B. Maguddayao

Ms. Adelaida D. Castillo Mr. Andres C. Yu Victor S. Mallillin

Engr. Rommel B. Iquin

Engr. Esteban C. Lavadia Ms. Cynthia R. Dumagat


Engr. Norma M. Lozada Ms. Josephine A. Avena

Mr. Alfonso P. Palogan & Mr. Eduardo A. Zingapan


Engr. Norma M. Lozada

Ms. Josephine A. Avena

Alfonso P. Palogan

For Simple Transfer:

Certified Electronic Copy of Title (ROD)

Certified Electronic Copy of Deed of Conveyance (ROD) eg. Sale, Donation, Extra Judicial Settlement, Exchange Waiver

48 minutes for entire process

Tax transfer fee is 1/2 of 1% of Market Value or Consideration of Sale which ever is higher, and/or other considerable values in case the monetary consideration involved in the transfer is not substantial, which ever is higher.

1. Submit request to EIC (Employee-in-Charge) with required documents.

* Verification & Assessment Preparation of the Field

Appraisal & Assessment Sheet (FAAS)

* Taxmapping & Recording * Assignment of Property Index No. (Pin) and update data in the TMCR * Review / Validation of Prepared FAAS * Approval of FAAS by the City

Assessor * Numbering / Encoding of FAAS

& Printing of Tax Declaration. * Validation of Tax Declaration for

accuracy * Approval of the Tax Declaration

by the City Assessor 2. Claim Tax Declaration & Notice

of Assessment of Real Property (NARP

12


FRONTLINE SERVICE » 2. Issuance of Owner's Copy of Tax Declaration of New Build-

ings and Machineries



DOCUMENTS WAITING


ANY

Mr. Andres C. Yu Engr. Rommel B. Iquin Engr. Norma M. Lozada Engr. Elmer B. Maguddayao Engr. Esteban C. Lavadia Mr. Victor Mallillin Engr. Rommel B. Iquin Engr. Esteban C. Lavadia Mr. Joseph A. Mangupag Engr. Rommel B. Iquin Engr. Norma M. Lozada Ms. Josephine A. Avena Mr. Eduardo A. Zingapan Mr. Alfonso L. Palogan Mr. Ashtor P. Cabaruan Mr. Miguel Malana Ms. Josephine A. Avena Mr. Alfonso Palogan

Ocular Inspection Building Permit Residence

Certificate Special Power of

Attorney (SPA) for Representatives

Sworn Statement of the True Current & Fair Market Values of Machineries

1 hour & 30 minutes for

entire process

Fees and charges are based on the 2012

Revenue Code of Tuguegarao City.

Inspection Fee – P50.00

1. Request for Inspection * The appraisers inspect

improvements. Establishes the ownership of the new improvement & enter data on the FAAS

* Assignment of pin * Reviews the new or updated

FAAS and validates it. * Final Review and Approval of

FAAS * Numbering and Encoding of

approved FAAS & Printing of Tax Declarations

2. Pay real property taxes to Treasurer’s Office * Approval of Tax Declaration 3. Claim Tax Declarations/NARP

FRONTLINE SERVICE » 3. Securing of Certificate of No Improvement or With Improve-



DOCUMENTS WAITING


ANY

Mr. Andres Yu

City Treasurer’s Office Engr. Rommel B. Iquin Engr. Norma M. Lozada Engr. Elmer B. Maguddayao Ms. Adelaida D. Castillo Engr. Esteban C. Lavadia Mr. Joseph A. Mangupag Mr. Andres C. Yu Ms. Josephine A. Avena Mr. Andres C. Yu

Approved subdivision plan

updated realty taxes

Special Power of Attorney (SPA) for representatives

Copy of the Deed of Conveyance

Owners copy of the Tax Declaration.

For CNI– 1hour For CWI– 15minutes

P50.00 - Certificate of No / With Improvement

P50.00 - Inspection Fee

1. Submit request to Employee-In-Charge (EIC) with required documents,

2. Pay corresponding fees to the City Treasurer’s Office * Verification / Processing of the

Certification * Appraisers/Technical Staff

verifies records for Certificate of With Improvement & conducts ocular inspection for Certificate of No Improvement.

* Approval of the Certification 3. Claim Certification

13


FRONTLINE SERVICE » 4. Issuance of Certified True Copy of Tax Declaration,

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/

S OFFICE REQUIREMENTS/

DOCUMENTS WAITING TIME


Mr. Andres Yu

City Treasurers Office

Vicente B. Narag Eduardo A. Zingapan

Engr. Rommel B. Iquin Engr. Esteban C. Lavadia Engr. Norma M. Lozada

Eduardo A. Zingapan

Engr. Rommel B. Iquin Engr. Norma M. Lozada


Alfonso L. Palogan

Approved subdivision plan

updated realty taxes

Special Power of Attorney (SPA) for representatives

Copy of the Deed of Conveyance

Owner’s copy of the Tax Declaration.

For CNI - 1 hour For CWI - 15 mins

P50.00 - Certificate of No / With Improvement

P50.00 - Inspection Fee

1. Submit request to Employee-In-Charge (EIC)

2. Pay corresponding fees to the City Treasurers Office * Verification & Preparation

A. Certified True Copy of Tax Declaration

B. Certificate of Property Holdings C. Certified Blue Print of Section Maps / TMCR D. Assessment Certifications * Review / Validation for Accuracy * City Assessor signs the requested Certified Assessment Documents

3. Claim Certified Assessment Documents

FRONTLINE SERVICE » 5. Request for Annotation or Cancellation of Loan Mortgages,

Bail Bonds, Encumbrances on Field Appraisal and Assessment



DOCUMENTS WAITING


ANY

Mr. Andres C. Yu


Ms. Adelaida D. Castillo Mr. Eduardo A. Zingapan

Mr. Andres C. Yu


Mr. Andres C. Yu Ms. Adelaida D. Castillo

Mortgage Contracts Release of

Mortgage and Encumbrance

Instrument, Bail Bonds Encumbrances on Real Property Assessment Records

32 minutes Fees and charges are based on the 2012 Revenue Code of Tuguegarao City. Cancellation or Release of Mortgage - P50.00 Annotation fee depends upon the mortgage amount

. Submit request to EIC (Employee-In-Charge) with required documents

2. Pay corresponding fees to the City

Treasurers Office * Annotation/Cancellation - Annotates/Cancels Mortgages,

Encumbrances on FAAS & Tax Declarations and Owner's Copy

* City Assessor signs the annotated/cancelled Mortgages Encumbrances on FAAS & Tax Declaration

3. Claim Tax Declaration with the

annotation or cancellation.

14


FRONTLINE SERVICE » 6. Verification of History of Real Property Assessment from the

latest to the oldest Tax Declarations prior to the payment of Real




WAITING TIME


Mr. Andres C. Yu

Ms. Cynthia R. Dumagat Mr. Alfonso L. Palogan

Vladimir R. Lim

Mr. Andres C. Yu Ms. Dolores G. Mora

Mr. Jonathan M. Jimenez

Mr. Ashtor P. Cabaruan Mr. Miguel Malana

Any of the following:

(Owner’s Copy of Tax Declaration)

Title or Xerox Copy of Title

Approved Subdivision Plans

Latest Tax receipt. Special Power of

Attorney (SPA) for Representatives.

Real Property

5 minutes

1 minute

Fees and charges are based on the 2012 Revenue Code of Tuguegarao City

Annotation fee depends upon the mortgage amount

1. Submit request to EIC (Employee-In-Charge) with required document

* Verification & Research

- EIC verifies/researches the history of the Real Property Assessment.

* Release of Information - EIC informs the

applicant of the History of the Real Property Assessment

2. Pay corresponding

fees to the City Treasurer’s Office

15


ABOUT THE OFFICE To develop plans and strategies upon the Local Chief Executive and to implementation the same particularly those which have to do with health programs and projects which the Local Chief Executive is empowered to implement and to fully carry out the programs of the Department of Health.

Main Avenue, San Gabriel, Tuguegarao City

2(078) 846- 4870

FRONTLINE SERVICE » 1. Health Education & Promotion on all Programs



DOCUMENTS WAITING


IF ANY

Program Managers:

Elsie P. Darauay Erlynne B. Tabbarejo

Maria Emily C. TB Roselyn Lauron

Magnolia I. Fuggan Angelie D. Taccad

Ma. Lhyanie M. Melad Amalia A. Calubaquib

Janet B. Rimban Dexter Peter Z. Singson

IEC materials/ module No fees/

charges

1. Preparation of IEC materials/modules

2. Coordination with local TV/radio stations for guesting

3. Actual conduct of IEC campaign\ 4. Health education on all programs

Thru: individual health teaching mother's class "Buntis classes" bench conferences community assembly

5. Media (TV & Radio) guestings

FRONTLINE SERVICE » 2. Family Planning Services: IUD, PILL DISPENSING, ADMINI-



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Elsi P. Darauay FP Coordinator RHM at BHS

Family Planning Record Form (Individual Treatment Record (ITR)

5 minutes

2 minutes

5 minutes

No fees/

charges

1. Client should be provided with FP information thru Informed choice: Counseling

2. Admission of FP client 3. Filling-up of ITR 4. Registration of FP client in TCL 5. Perform of PE Cervical smear

16


FRONTLINE SERVICE » 3. Issuance of Medical Certificates/Sanitary Permits &



DOCUMENTS WAITING


1. Admission * Fill-up forms * Inspection of requirements

2. Payment of fees

* Taking of Vital signs/Visual Acquity test

3. Claim Duly signed Certificates

Nurse/Midwife Officer of the Day

Maria Lourdes Salome Carbonel

Marvita Q. Domingo Inocencia C. Serrano

Ronald B. Soriano James C. Guzman, MD Josefina C. Chua, MD Rocel A. Fabro, MD

Sanitary Permit-Assesment from January

Health Certificate- Chest-Xray & Stool exam/Urinalysis

Neuro-Psychiaric exam/Drug Test

(ITR)

5 minutes

2 minutes

5 minutes

Health Certificate for Food Handlers -

P 50.00 Sanitary Permit for

Food Establishment -

P100.00 Medical Certificate for

employment/scholarship & etc. - P50.00



DOCUMENTS WAITING


ANY

1. Admission 2. Taking up patient name, age,

sex, address & past medical history

3. Oral examination, extraction,

draft prescription, side chair instruction before release of patient

Rural Health Midwife at Barangay Health Station

Midwife Officer of the

Day

Christel Danielle T. Malana, DMD

Individual Dental Health record (ITR)

30 seconds

3 minutes

6 minutes

No fees/charges

FRONTLINE SERVICE » » 4. Exodontia, AP Dental Check-up

17


ABOUT THE OFFICE The CSWDO formulates policies and plans which provide direction to intermediaries and other implementer in the development and delivery of social welfare and development services. It also develops and enriches existing programs and services for specific groups, such as children, youth, women, PWDs, Senior Citizens, solo parent, family and communities. It provides technical assis-tance and capability building to intermediaries, provides services to individuals, families and communities in crisis situations and the Provisions of preventive, protective, rehabilitative and developmental programs and services especially to poor, vulnerable and disadvantaged sectors.


(078) 846 - 2504

FRONTLINE SERVICE » 1. Medical Assistance thru PCSO





Social Workers:

Ma. Teresa T. Singson Leonita C. Narag

Marilou S. De Castro Rossel S. Maguigad

Barangay Certificate of Indigency,

Medical Certificate/Clinical Abstract,

Protocol of treatment Police Blotter if Vehicular

Accident Hospital Statement of

Account Personal Letter

3 mins.

3 mins.

5 mins.

10 mins

No fees/charges 1. Present/Submit supporting documents. * Initial interview for assessment if Qualified

2. Intake interview/Counseling 3. Preparation of Social Case

Study Report

FRONTLINE SERVICE » 2. Securing of PWD ID card and Purchase Booklet thru PCSO




FEES COLLECTED, IF

ANY

Persons with Disability Affairs Office:

Juli Anne Mayette L. Gavino

Christian A.Cortes

Barangay Certificate, Medical Certificate/

Doctor’s recommendation,

1x1 ID Picture Valid IDs of Clients

8mins.

10 mins.

3 mins

5 mins

No fees/charges

1. Submit supporting documents with filled-up application form

* Preparation of ID Card * Issue of PWD ID Card with

Purchase Booklet 2. Register online to NCDA website

18


FRONTLINE SERVICE » 3. Application/ Renewal of Solo Parent ID card





Ma. Teresa T. Singson Dexter Tumbali

Death Certificate of spouse if widowed,

Copy of Court Decision for annulled marriages,

Barangay Certificate / Affidavit stating years of abandonment for separation de facto,

Birth Certificate of Children below 18 years old,

Certificate of Net take home pay/ ITR for Employed Solo Parents,

Employment Certificate for Employed Solo Parents,

Copy of Valid Identification Cards,

1x1 ID Pictures

3 mins.

10 mins. 5 mins

Any day of the

month 10 mins.

Within a period of

1 month

No fees/charges 1. Present/Submit supporting documents

* Intake interview/ counseling * Assist on the filling up of

application form * Conduct home visit/ collateral

interview * Preparation of ID Card 2. Claim solo parent ID

FRONTLINE SERVICE » 4. Financial Assistance thru LGU, Provincial Gov’t & DSWD RO2





Social Workers Barangay Certificate of Indigency,

Medical Certificate/Clinical Abstract,

Police Blotter if Vehicular Accident

3 mins.

3 mins.

5 mins.

10 mins.

No fees/charges 1. Present/Submit supporting documents.

2. Initial interview for

assessment if Qualified

3. Intake interview/ Counseling 4. Preparation of Social Case

Study Report

19


ABOUT THE OFFICE As per R.A. 7160 or the Local Government Code of 1991, this office is tasked to, among others: 1. Formulate integrated economics, social, physical and other development plans and policies for consideration of the City

Development Council 2. Conduct continuing studies, researches and training programs necessary to evolve plans and programs for implementations 3. Prepare comprehensive plans and other development planning documents for the considerations of the City Development Council and 4. Promote people participation in development planning.

2F,City Hall, Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

(078) 846 - 2440 / 304-2894 local 207

FRONTLINE SERVICE » 1. Research and Statistical Information Servicest



DOCUMENTS WAITING


Administrative personnel

CPDO Staff

ID Card Request Letter

20 minutes No fees/charges 1. Submit request about the City and its development plans and programs

interview by focal person/project head and sector-in-charges

2. Claim document/ information

requested

FRONTLINE SERVICE » 2. Securing Locational Clearance



DOCUMENTS WAITING


IF ANY

Gilbert Quinan, MPA Engr. Manolo Barreo

Maribel Pagulayan, BSCE Wilfred Martin, BSE

Nolasco dela Cruz, BS Arch

Evelyn Canapi Ma.Theresa Morales Mr. Gilbert Zingapan Engr. Manolo Barreo Maribel Pagulayan

Atty. Jefferson P. Soriano City Mayor

Mr. Gilbert Zingapan Engr. Manolo Barreo Maribel Pagulayan

2 copies Certified Xerox Copy

of Land Title In case not registered

in the name of the applicant:

Submit duly notarized Deed of Sale

Deed of Donation Contract of Lease or Authority to Use the

Land, whichever is applicable

Complete set of Building Plan including Vicinity Plan and Site Development Plan

10 minutes

1 hour

5 minutes

5 minutes

Locational Clearance fees & charges are based on HLURB Board

Resolution No. 866, series of 2010

1. Submit application and complete documentary requirements for verification/ evaluation and schedule inspection if necessary

* Conduct inspection for environmentically critical projects

2. Pay filing fees at the City

Treasurer’s Office Preparation of Locational

Clearance * Recommending Approval of

Locational Clearance

3. Claim Locational Clearance

20


FRONTLINE SERVICE » 3. Application for Road Certification STEP-BY-STEP PROCEDURE



WAITING TIME



Engr. Francis Guillermo Maribel Pagulayan, BSCE

Wilfred Martin, BSE Nolasco dela Cruz, BS Arch

Evelyn Canapi

Ma.Theresa Morales


Maribel Pagulayan, BSCE

2 copies of each document:

Certified Xerox Copy of Land Title

Vicinity Map Subdivision Plan Certification from the

Barangay Chairman as to the existence of access road (notarized)

5 minutes

1 hour

5 minutes

5 minutes

Road Certification Fee: P250.00

1. Submit complete documentary requirements for verification / evaluation * Conduct of inspection 2. Pay fees at the City Treasurers Office * Preparation and Approval of Certification as to the existence of road based on inspection 3. Claim Road Certification

FRONTLINE SERVICE » 4. Application for Zoning Certification STEP-BY-STEP PROCEDURE


REQUIREMENTS/DOCUMENTS WAITING


IF ANY


Engr. Francis Guillermo Maribel Pagulayan, BSCE

Wilfred Martin, BSE Nolasco dela Cruz, BS Arch

Evelyn Canapi

Ma.Theresa Morales


Maribel Pagulayan, BSCE Atty. Jefferson P. Soriano

City Mayor


Maribel Pagulayan, BSCE

2 copies of each document Certified Xerox Copy of Land

Title, or any of the ownership or right over the property and or latest tax declaration

Lot Plan duly signed by a licensed Geodetic Engineer

Vicinity Map indicating clearly

and specifically the exact

location of proposed site and

existing land uses and or

landmarks within a radius of at

least 500 meters and duly

signed by a licensed Geodetic/

Civil Engineer or Architect

5 minutes

5 minutes

5 minutes

Zoning Certification Fee: P720.00/ Hectare

1. Submit complete documentary requirements for verification / evaluation

2. Pay fees at the City

Treasurers Office * Preparation and

Recommendation of Zoning Certification

Approval of Zoning Certification

3. Claim Zoning Certification

21


FRONTLINE SERVICE » 1. Application for Building Permit to construct, alter, repair, convert, and or add any Building Structure or any portion thereof or cost the same

ABOUT THE OFFICE The Department’s general function is to administer, coordinate, supervise, and control the construction, maintenance,

improvement, repair of roads, bridges, and other engineering public works projects of the local government unit.


(078) 304-2894 local 402


OFFICE REQUIREMENTS/DOCUMENTS

WAITING TIME


Engr. Francisco Marallag Sherwin Lim

Engr. Rommel Calubaquib Engr. Jerryfer Francisco

Engr. Alexander Galindon Engr. Rene Palacay Engr. Ruben Flores

Engr. Emilio Matanguihan

Nida Badajos

Certified Xerox Copy of Land Title Tax Declaration

Current Real Property Tax Receipt Tax Clearance Lot Plan Signed and Sealed by a

Licensed Geodetic Engineer Bill of Materials and Cost

Estimates, Project Cost (Architectural, Civil, Electrical and Sealed by an Architect or Civil Engineer Project Specifications signed and Sealed by an Architect or Civil Engineer)

Xerox Copy of PRC ID and recent PTR NO. of the below mentioned professional.

Architectural Plans and Drawings signed and Sealed by an Architect or Civil Engineer.

Sanitary / Plumbing signed and Sealed by a Sanitary Engineer or Master Plumber.

Electrical Plans signed and Sealed by Professional Electrical Engineer.

30 minutes

10 minutes

5 minutes

15 minutes

Building Permit fees & charges are based on the provisions of PD1096 as amended and its IRR.

Certification Fee: P100.00

1. Submit complete documentary requirements for verification / authentication.

* Assessment of Building

Permit Fees & charges 2. Pay fees at the City

Treasurers Office * Final validation of

completed documentary requirements and proof of payment

. * Approval of Building

permit 3. Claim approved Building

permit

22


FRONTLINE SERVICE » 2. Application for Occupancy Permit



DOCUMENTS WAITING


IF ANY

Engr. Francisco Marallag Engr. Rommel Calubaquib

Engr. Jerryfer Francisco Engr. Alexander Galindon

Engr. Rene Palacay Engr. Ruben Flores

Engr. Francisco Marallag

Engr. Emilio Matanguihan

Nida Badajos

Duly accomplished

Certificate of

Completion

30 minutes

1.5 hour

5 minutes

2-3 days

10 minutes

Occupancy

Permit fees &

charges are based

on the provisions

of PD1096

(National Building

Code as amended

and its IRR);

Tuguegarao City

Revenue Code of

2002; PD 1185

(Fire Code of the

Philippines).

1. Submit complete documentary requirements for verification / authentication

* Ocular inspection, evaluation, review and assessment

2. Pay fees at the City Treasurers

Office. * City Building Official endorses to City

Fire Service the duly accomplished Certificate of Completion

* The chief implementing section recommends the approval

* Approval of Occupancy Permit by City Engineer

3. Claim Certificate of Occupancy

23


ABOUT THE OFFICE

The Technology and Livelihood Development Office (TLDO) was established through City Ordinance No. 05-2008, otherwise known as Ordinance Adopting the City Livelihood Development Program. Under the aforementioned City Ordinance the TLDO is tasked to create livelihood opportunities and develop entrepreneurs as an instrument to alleviate poverty. By providing easy access to training, financial assistance, product development and market linkages. The TLDO is a convergent center for would be entrepreneurs.

3rd Floor Central Public Market, Bonifacio Street, Tuguegarao City, Cagayan

FRONTLINE SERVICE » 1. LIVELIOOD TRAININGS, SEMINARS, AND TECHNOLOGY



DOCUMENTS WAITING


ANY

Christopher Y. Corral Joan C. Damil Leovil S.Dayag Rolando C. Rey Joan C. Damil

Leovil S. Dayag

Mario B. Eugenio Christopher Y. Corral

Joan C. Damil Leovil S.Dayag


Joan C. Damil Leovil S.Dayag

Request letter 3 mins

2 mins

1 day 2 days

3 days

None 1. Make an inquiry at the TLDO Office. 2. Submit letter request addressed to

the City Mayor Approval of letter request Preparation of project proposal Procurement of training materials

3. Conduct of livelihood training

Monitoring and Evaluation

FRONTLINE SERVICE » 2. COOPERATIVE REGISTRATION, TRAININGS, SEMINARS



DOCUMENTS WAITING


ANY

Mario B. Eugenio Rolando C. Rey

Lumen B. Valdepenas

Rolando C. Rey Lumen B. Valdepenas

Leovil S.Dayag Christopher Y. Corral

Rolando C. Rey Lumen B. Valdepenas


Joan C. Damil Leovil S. Dayag


2 mins

1 day 2 days

3 days

None 1. Make an inquiry at the TLDO Office. 2. Submit letter request addressed to the

City Mayor Approval of letter request Preparation of project proposal Procurement of training materials

3. Conduct of livelihood training

Monitoring and Evaluation

24


FRONTLINE SERVICE » 3. FINANCIAL ASSISTANCE (WORKING CAPITAL)



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY


Bernardino T. Mabborang, Jr. Joan Eloisa U. Dayag

Alexandra M. Dalungan

Joan Eloisa U. Dayag Alexandra M. Dalungan


Bernardino T. Mabborang, Jr. Joan Eloisa U. Dayag

Alexandra M. Dalungan Mario B. Eugenio

Christopher Y. Corral Bernardino T. Mabborang, Jr.

Bernardino T. Mabborang, Jr.


Christopher Y. Corral Joan C. Damil Leovil S.Dayag


Bernardino T. Mabborang, Jr. Bernardino T. Mabborang, Jr.



2 mins

1 day

2 weeks

5 days OBOL

5 days to 2 weeks

3 weeks to 1 month

As the Need

Arises

None 1. Make an inquiry at the TLDO Office. 2. Submit letter request addressed to

the City Mayor Approval of letter request Conduct of organizational

meetings and group preparation Group registration (If Applicable)

Preparation of project proposal and Memorandum of Agreement MOA

Approval of MOA Conduct of livelihood training

Release of financial assistance

Monitoring and evaluation

25


FRONTLINE SERVICE » 1. Technical Assistance

ABOUT THE OFFICE This office is tasked with the provision of technical assistance to the farmers of the City, to monitor, supervise performance of extension workers, identify operating problems in providing service and inputs and to supervise the condition of technical assistance to farmers/clienteles and should keep abreast with recent development regarding agricultural related fields through readings, subscription of magazines etc. and maintain consultative linkage with government agencies.


(078) 846-1432 / 304-2894 local 404



DOCUMENTS WAITING


1. Refer request at the City

Agriculture Office

Rosalina Macarubbo Virginia P. Bassig

Fernanda M. Catuaan Angelita S. Asco

Lilia L. Abellanosa Lydia C. Macanang

Melisen C. Mariveles

Letter of Request/ Personal appearance

30 minutes No fees/charges

FRONTLINE SERVICE » 2. Fertilizer/Seed Subsidy



DOCUMENTS WAITING


1.Attend to meeting conducted by the City Agriculturist/Staff in his/her barangay

2.Fill-up necessary forms



Lilia L. Abellanosa Lydia C. Macanang Estrelita g. Perez

Melisen C. Mariveles Anthony S. Requimin

Attendance of target beneficiaries Forms necessary to be filled-up

2 hours per

barangay

Pay prescribed equity to programs authorized collector

26


FRONTLINE SERVICE » 3. Tractor Services





1.Information schedule of tractor service in every target barangay be disseminated

2. Approach the tractor operator assigned in his barangay and request for tractor service 3.Bring the certification to the officer of the day/Agricultural Technologist assigned in the area and city agriculturist for their signatures for approval 4.Pay the services fee based on the approved certification to the Treasurer’s Office 5.Show the official receipt to the tractor operator and wait for schedule of tractor service in his farm location



Lilia L. Abellanosa Melisen C. Mariveles Anthony Requimin

Miriam Buguina

Louie Caranguian Robert Bunagan Gilbert Guiyab Nestor Balintad

Pablo Biso Pablo Macarubbo

Renato Mora Mario Baquiran

Alejandro Binayug

Evangeline P. Calubaquib

ELVINA MALANA

Louie Caranguian Robert Bunagan Gilbert Guiyab Nestor Balintad

Pablo Biso Pablo Macarubbo

Renato Mora Mario Baquiran

Alejandro Binayug

Approved Schedule of Tractor Services in every target barangays Certification where measurement area is indicated Certification signed by the tractor operator Approved Certification Official Receipt

3 days before the schedule

dates

1 hour

30 minutes

5 minutes

4 hrs./ha. For plowing

1.5 hrs/ha for harrowing

service

P700.00/plowing/ha P700.00/harrowing/ha

FRONTLINE SERVICE » 4. Tilapia Fingerling Dispersal




WAITING TIME


Fill-up request form Rosalina Macarubo Request/ Application

1 month/depend on the availability of

fingerlings

Payment of plastic bag/container and oxygen for fingerlings or recipient must bring plastic bag container

27


FRONTLINE SERVICE » 5. Farmers’ Information Technology Services (FITS)



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

1. Refer request to the City Agriculture Office

2. Technology Services Specialist or Information Services Specialist gives technical briefing depending on the technology needed by the client

3. ISS/TSS gives the photocopy of reference materials requested by the client

4. Client fills-up and signs in the FITS logbook indicating services received

Evangeline P. Calubaquib Rosalina Macarubbo

Virginia P. Bassig Fernanda M. Catuaan

Angelita S. Asco Lilia L. Abellanosa

Melisen C. Mariveles Anthony Requimin

Miriam Buguina

Written/Verbal Request 1 Minute None

FRONTLINE SERVICE » 6. Technology Transformer Program Cum Season Long Training



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

1. Agri-based organization farmer groups signify interest to participate the program

2. City Agriculture Office gives schedule per cropping season

3. Conduct technical timelining 4. Praticum Hands on Training on the

complete appropriate package of 5. technology 6. Conduct field day before harvesting

Evangeline P. Calubaquib Rosalina Macarubbo

Virginia P. Bassig Fernanda M. Catuaan

Angelita S. Asco Lilia L. Abellanosa

Melisen C. Mariveles Anthony Requimin

Miriam Buguina

Written/Verbal Request Willingness of the client to adiop;r the technology, Participants provide all labor and material inputs needed in the technology

5 Minutes

1 Cropping season

None

FRONTLINE SERVICE » 7. Farm Mechanization Support System



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

1. BAFC submit request during regular CAFC Regular meeting

2. CAFC prepares & submit resolution to the City Mayor

3. City Mayor receives for appropriate action

4. If approved City Mayor’s Office endorse to City Agriculture Office

5. City Agriculture Office prepares purchase request and submit to General Services Office for Procurement

6. Awarding of Farm Equipment to beneficiaries



City Mayor



BAF Resolution CAFC Resolution Approved Budget

1 hour

2hours

20 mins

1 hour

None

28


ABOUT THE OFFICE The City Legal Office provides legal assistance and representation of the City Government in all judicial and quasi- judicial proceedings and renders legal opinion in writing or any question of law when requested to do so by the City Mayor or Sangguniang Panlungsod, at their instance or any of its departments.


(078) 304-2894 local 107

FRONTLINE SERVICE » 1. Drafting, Subscription of Affidavits and other Legal Docu-



DOCUMENTS WAITING


ANY

1. State your request to Employee-in-Charge

* You will be interviewed by a clerk. Data gathered is used in the preparation of the appropriate legal documents.

* Bring the legal documents to the City legal Officer for subscription. City legal Officer administer oath and signs the documents.

* Present the prepared documents to the assigned clerk for recording.

2. Claim Documents

Elmer T. Bassig Emmanuel A. Delelis

Imelda T. Cambri

Personal Apperance of Clients/ Affiants

Necessary documents

Valid IDs of Clients

2 minutes

30 minutes

5 minutes

3 minutes

No fees/charges

FRONTLINE SERVICE » 2. Availing Free Legal Counseling



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Present the case to any of the City Lawyers. For them to obtain information on your personal circumstances and the nature of the case involved.

* The City Lawyer will fill up a counseling

form for reference. * Counseling proper 2. Proceed to the City Legal Officer who

will solicit facts and render legal counseling on the case at hand.

ATTY. LOUIE BERNARD C. AQUINO

Personal appearance of clients

Necessary documents relative to the case referred

15 minutes

45 minutes

No fees/

charges

29


FRONTLINE SERVICE » 3. Requesting a Legal Opinion



DOCUMENTS WAITING


IF ANY

1. Submit a written query to the receiving clerk who acknowledges receipt thereof.

* Legal Assistant conducts the appropriate research of applicable laws and jurisprudence relevant to the case.

2. Claim requested written opinion


Personal appearance of clients

Necessary documents relative to the case referred

2 minutes

1 day

1 day

No fees/charges

FRONTLINE SERVICE » 4. Issuance and Authentication of Clearances



DOCUMENTS WAITING


IF ANY

1. Look for the designated clerk who will obtain information on your personal circumstances and the purpose for which the certification/ clearance is being requested.

* The City Legal Officer will validate the

records of the clients. * Clerk prepares the certification/

clearances. * City Legal Officer signs the certification/

clearances. 2. Claim Certifications/ Clearances


Imelda T. Cambri

ATTY.LOUIE BERNARD C. AQUINO

Imelda T. Cambri

Personal Appearance of Clients

Valid IDs of the clients.

3 minutes

3 days

3 minutes

3 minutes

No fees/charges

30


VISION : To carry out measures to ensure the delivery of basic services and to provide adequate facilities which requires general services expertise and technical services.

MISSION : To carry out general public services, such as maintenance of government facilities, environmental, supply and records management system, water and power and to coordinate with proper authoritiesin the strict implementation of rules, regulations, policies and ordinances as required by law.


(078) 304-2894 local 202

SERVICE » 1. Garbage Collection & Grass Cutting



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

1. Call 304-2894 or visit the Office of the Public Assistance and Complaint Desk (PACD) located at the Ground Floor of the City Hall Building

* GSO Personnel-In-Charge shall schedule and dispatch garbage collection and accordingly inform the person requesting the time of collection

Lilia M. Turingan Garbage Collectors

Grass Cutter

Letter request or phone call


1 hour for the entire process

No fees/

charges

SERVICE » 2. Hanging of Streamer



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Ask the requesting party for payment from the City Treasurer's Office for permit to hang streamer

2. Administrative head shall schedule and dispatch personnel to hang streamer to the location identified by the requesting party.

Lilia M. Turingan Utility Personnel

Letter request or phone call


1 hour for the entire process

P25.00 - P50.00

per square foot

(paid at CTO)

SERVICE » 3. Repair of Government Facilities (Building)



DOCUMENTS WAITING


ANY

1. Request from the department concerned for repair 2. Verify to Budget Office for the

availability of funds

Upon confirmation of funding availability, maintenance head will request for the purchase of needed materials for repair.

3. Personnel-in-charge shall start with the repair

Reymundo N. Calayan Ernesto L. Achanzar

Requesting department

Ernesto L. Achanzar Michael D. Callueng

Carpenter, Plumber

Request letter if necessary

Purchase request Purchase order

2 minutes

1 hour

30 minutes

No fees/charges

31


SERVICE » 4. Renovation of Government Facilities /Buildings



DOCUMENTS WAITING


ANY

1. Request from the department concerned for renovation

2. Head of Maintenance will inspect

facility for estimates/costing of materials

3. Department concerned will verify

from Budget Office for the availability of funds

4. Upon confirmation of budget

availability, the maintenance head will assign personnel for the purchase of needed materials.

5. Personnel-in-charge shall start

with the renovation.

Reymundo N. Calayan Michael D. Callueng Reymundo N. Calayan Carpenter, painter

Request letter Inspection report Cost estimates Purchase request Purchase order

20 minutes

1 hour depending on the simplicity or complexity

of the renovation

No fees/charges

SERVICE » 5. Procurement of supplies and equipment below P800,000.00



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Department concerned to prepare Purchase Request duly approved by Local Chief Executive or City Administrator

* Procurement head shall send personnel to bring Purchase Request to the Department of Budget and Management (DBM) for price quotations.

* GSO shall prepare voucher for payment if all goods to be procured are available at DBM

* Acceptance of supplies and equipment procured after payment

* Supplies and equipment not available at DBM will be done through shopping/canvass

* GSO shall prepare purchase order ready for purchasing from private stores

After the items are available/purchased, inspection shall be done by representatives from COA, GSO and the requesting department

*Afterwhich, ARE/MR will be prepared. * After acceptance of the items/supplies by

the requesting department, GSO shall prepare/process voucher for payment.

Perpetua M. Oñate

Perpetua M. Oñate Peterson M. Iringan

Ruby Carla Usigan Benjamin A. Malillin Personnel-In-Charge

Michael D. Callueng

Ruby Carla Usigan Josah Langcay

Personnel-in-charge, Reperesentatives from COA and Department

concerned Judeline M. Macababbad

Perpetua M. Oñate Flordeliz T. Bucayu Josah N. Langcay

Purchase Request

Voucher Check Purchase Order Inspection/

Acceptance Delivery Receipt

ARE If necessary

15 minutes

5 minutes 2 hours for the process

2 days 1 hour

5 minutes

15 minutes

5 minutes 2 days

No fees/

charges

32


SERVICE » 6. Procurement of supplies and equipment above P800,000.00



DOCUMENTS WAITING


ANY

1. GSO shall conduct biddiing thru BAC BAC No fees/charges

SERVICE » 7. ) PROPERTIES AND RECORDS UPDATE



DOCUMENTS WAITING


IF ANY

1. Request from the department for the issuance of Gas Slip

2. Updates insurance premiums,

registration of vehicles, facilities and buildings

3. Preparation of Acknowledgment

Receipt for procured items/equipment (ARE)

4. Inventory-Taking on Properties/ Office

Equipment

Alistaire A. Laggui Lilia M. Turingan

Alistaire A. Laggui

Judeline M. Macababbad

Judeline M. Macababbad

Trip Ticket 2 minutes

No fees/charges

SERVICE » 8. ) PERSONNEL WELFARE



DOCUMENTS WAITING


IF ANY

1. Daily monitoring of blood pressure, providing health teachings and giving first aid treatment

2. Preparation and submission of payroll

Marigrace G. Agatep Anilyn C. Mandanas

Anilyn C. Mandanas

No fees/charges

33


FUNCTIONS of CIPC: The function of the center is to act as the Technical Secretariat of the Board which shall implement its policies and guidelines, technical functions such as a) Investor Assistance & Servicing, b) Investment or Trade Promotion & Generation and c) Information Management & Development and eventually does reporting to the Board affecting the plans, programs and performance on a periodic manner.

4th F,City Hall, Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

(078) 846-7445

FRONTLINE SERVICE » 1. Business Permits - Refer to BPLO ARTA

FRONTLINE SERVICE » 2. Application for Incentives



DOCUMENTS WAITING


ANY

ELENA A. TUDDAO

STEPHANIE S. TAMAYAO

LUMINE PLENA H. UMOSO

MELISSA C. LUNNAY

Members of the Board

ELENA A. TUDDAO


Members of the

Board

Letter of Intent; Sworn Statements of

Assets and Liabilities; Receipt of

Registration Fee/Filing Fee

Project feasibility study with Site Development Plan and Vicinity Map;

Mayor’s Permit Accomplished

Application Form duly signed and notarized;

Articles of Incorporation/Partnership;

Corporate Board Resolution authorizing company representative;

Corporate Development Authority (CDA) Certificate

1 working day

2 working days

1 working day

1 working day

1 working day

1 working day

1 working day

3 working days

1 working day

1 working day

2 working days

A non-refundable filing fee of One Thousand (P1,000.00) Pesos for small-scale enterprise

Two Thousand (2,000.00) Pesos for medium-scale enterprise

Three Thousand (3,000.00) Pesos in the case of a large-scale enterprise

1. File the application form duly accomplished and notarized; supported with document’s and filing fee official receipts

2. Evaluation of Application and preparation of Evaluation Report

3. Presentation to CIPC Office for recommendation to the Board

4. CIPC governing Board

Confirmation of Application ; 5. Letter advice to applicant of

Board Action 6. If approved, send letter of

approval including pre-registration requirements

7. Applicant complies with the pre-registration requirements

8. Visitorial functions of the Board

9. Preparation and issuance of Certificate of Registration upon payment by applicant of Registration Fee

10. Release of Certificate of Registration

11. For re-evaluation purposes

34


FRONTLINE SERVICE » 3. Technical Functions



DOCUMENTS WAITING


ANY


LUMINE UMOSO/Investor

MELISSA LUNNAY

Data on updated fast facts like flyers, etc. (CIPC)

Business ideas, capacity (Investors)

Recorded, details about the investor and the business of interest

5 minutes

20-30 minutes

10 minutes

none 1. Investor Assistance & Servicing a. One-stop documentation &

Servicing: Accepts, entertains walk-in

investors who need information

* Discuss business interest of investors

* Document discussions and agreements

35


FUNCTIONAL STATEMENT

To be the frontline department of the local government on veterinary related services with regards to measurements in the eradication, prevention and cure of emerging, re-emerging and endemic animal diseases; services to increase animal production which primarily focuses on buffalo dairy production; services to improve quality of livestock through stock infusions and genetic upgrading; to observe and implement concerns on animal welfare; to act in the cases of outbreak of animal disease primarily on zoonotic diseases, recommend legislations in support of the animal industry; and perform other duties and functions as may prescribe by the local chief executive.


FRONTLINE SERVICE » 1. Conduct of the Scheduled Activity Vaccination and



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Rabies Vaccination (House to House)

2. Hemorrhagic Septicemia (Station)

3. Anthrax (Station) 4. Hog Cholera (House to House) 5. Deworming (House to House,

Station) 6. Negative Animal Disease

Monitoring

DR. PASTOR C. TUMALIUAN City Veterinarian

MR. JEFFREY B. MACANANG

MR. ANACLETO T. MELAD, JR. MR. LITO S. TURARAY

Animal Keeper

Concerned Barangay

Letter Request to the Scheduled Barangay for approval to conduct the activity

8:00 am – 5:00 pm

None

FRONTLINE SERVICE » 2. Conduct of Reported Animal Emergency Disease Cases for



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Receipt and Evaluation of Reported Cases

2. Dispersal of Staff to the Venue of the Client

3. Administration of the following veterinary medicine

4. Antibiotics, Vaccines, Dewormers, Feed Supplements (Vitamins / Minerals)


MR. JEFFREY B. MACANANG MR. ANACLETO T. MELAD, JR.

MR. LITO S. TURARAY Animal Keeper

Complaint/Report Letter

Within the Day None

36


FRONTLINE SERVICE » 3. Conduct of Seminar/Trainings on Animal Advocacy



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Rabies Awareness, Responsible Pet Ownership, Animal Welfare, Food Safety and Meat Handling


Letter Request to / from Schools

As scheduled None

FRONTLINE SERVICE » 4. Dispersal Program / Animal Monitoring



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Conduct of Monitoring of the Dispersed Animals

2. Submission of Report

City Veterinary Office Barangay Concerned

List of Recipients As scheduled None

37


The Tuguegarao City Abattoir is a meat establishment intended for legal slaughtering procedure of livestock such as pigs, cows, and carabaos and other food animals. The slaughterhouse follow rules, regulations and policies regarding slaughtering of livestock as mandated by the National Meat Inspection Service (NMIS). The services rendered are ante-mortem inspection (before slaughter) of animals to endure animals viable to slaughter are apparently healthy. The post-mortem inspection (after slaughter0 of carcasses and meat products is observe to guaranty consumers of a disease free and safe meat products. The latter includes the thorough meat inspection requirement to verify the quality of meat. Other services rendered are transfer of documents and registration of large requirements.

Palayan St., Capatan, Tuguegarao City

REQUIREMENTS: For cows and carabaos, the following documents are required prior to slaughter.

Certificate of Ownership (Original Copy)

Certificate of Transfer (Original Copy) Permit to Slaughter Official Receipt (OR) of Payment

FEES: Registration of Carabao and Cattle

1. Certificate of Ownership P5.00 2. Additional Registration Fee P55.00 3. Certificate of Transfer P10.00 4. Additional Registration Fee P80.00 5. Registration and Private Brand P100.00

Slaughterhouse Fees Type of Fee Hogs Cattle/Carabao

1. Ante-mortem Fee P10.00 per head P10.00 per head 2. Corral with Delivery Fee P5.00 per head P10.00 per head 3. Slaughter Fee P25.00 per head P.30 per kg

FRONTLINE SERVICE » 1. Slaughterhouse Service

Step Applicant Office Activity Time Person-In-Charge

1. Registered Large Animal Meat Dealers / Private entities

For cattle and carabao Submission of the requirements for registra-tion and payment of fees a. Certificate of Ownership b. Certificate of Transfer To register you carabao or cow, the above documents are required to ensure the origin of the animal. Corresponding fees to be paid are based on the City Resolution No. 068-2002 * Register your livestock with the presence of a guard on duty.

4:00 pm – 6:00 pm

Revenue Collection Clerk GUARD ON DUTY

38


2. Presentation of Livestock and Verification of Documents Documents submitted are verified for legality and checking of exact fees. Animals are presented to check agreement with declared documents

4:00 pm – 6:00 pm

Verify Officer

3. Regular Meat Deal-ers and Private Entities

For Cattle, Carabao, and Hogs Animal Observation and Ante-Mortem Inspection Registered animals subjected for slaughter are inspected for diseases, pregnancy and other causes that will suspend permis-sion to slaughter. * Register livestock with the presence of a guard on duty.

4:00 PM to 6:00 PM

Livestock Inspector GUARD ON DUTY

4. Issuance of Permit to Slaughter Animals that “passed” the ante-mortem inspection will be issued for certification

Livestock Inspector

5. Issuance of Animal Health Certificate Animals that “passed” the ante-mortem inspection will be issued for certification

Livestock Inspector

6. Re-verification / re-presentation of Animals and Rechecking of Documents and Fees Prior to slaughter, cows and carabaos are again presented and re-verified. Documents submitted and official receipts are re-checked. * Inform Guard on Duty of the numbers of livestock to be slaughtered for recording purpose

10:00 pm- 2:00 am

Meat Inspector II Verify Officer GUARD ON DUTY

7. Butchering of Livestock Hogs Cattle and Carabao

Livestock then undergo proper slaughtering procedures as per recommendation of the National Meat Inspection Service (NMIS).

10:00 pm - 4:00 am

Personal Butchers of Meat Dealers and Private Entities

8. Post Mortem Inspection of carcasses, offals, visceral organs and other meat parts Meat inspection

Meat Inspectors

9. Preparation of Daily Monitoring Form as declaration for pay-ment of slaughter fees Daily Monitoring Form includes Name of Meat Vendor and number of declared slaughtered livestock. The form is filled-up to be submitted to the revenue collector

Meat Inspectors

10. Delivery of carcasses, offals, visceral organs and other meat parts to market.

2:00 am & 4:00 am

Meat Van Driver

11 Payment of Slaughter Fees A copy of the Daily Monitoring form is submitted to the revenue collector for collection of corresponding slaughter-house fees.

4:00 am – 10:00 am

Detailed Revenue Collec-tor

12. Cleaning and Disinfection of the City Abattoir All equipments and facilities are properly cleaned and re-turned to its proper places. Regular disinfection is done.

4:00 am – 10:00 am.

Utility Workers

13. Egress from Abattoir

10:00 am

38


FRONTLINE SERVICE » 2. Auction Market

Step Applicant Office Activity Time Person-In-Charge

1. Livestock Dealers / Private entities

Presentation and Registration of livestock animal.

4:00 pm – 9:00 pm

GUARD ON DUTY

2. Payment of Fees Upon presentation, dealers are required for cash tickets to be paid for to the revenue collector Cash Ticket: Php 10.00 /head

4:00 pm – 6:00 pm

MR. ROY NARAG Revenue Collection Clerk

3. Animal Weighing Prior to weighing of the animal, the scale officer will require pres-entation of cash tickets. Tickets shall be destroyed by the scaler to prevent re-use. Scaler shall an-nounce the official and exact weight of the animal

MR. ERNRIQUE CASTILLO MR. ORLANDO BATANG Detailed Scaler JOEY TAGUINOD HECTOR COBALLES ORLAND BATANG ERNIE AGCAOILI Animal Keeper

6. Auction Proper Dealers and Buyers shall start their bidding transactions. If agreement is done, the buyer may stock the animal to the holding area at the city abattoir or may bring home the animal. Price for live-weight will be shall be based on market price but is regulated by the LGU if required.

- GUARD ON DUTY

5. Stocking of hogs and large animals at the holding area. Animals are logged-in with the presence of the guard on duty. All animals intended for slaughter will only be allowed to enter the hold-ing pen.

- GUARD ON DUTY

40


ABOUT THE OFFICE

To exercise general supervision and control over all departments of the city government, and shall see to it that the laws of the Philippines and the other ordinances and resolutions of the city are duly observed and enforced.


FRONTLINE SERVICE » 1. Mayor’s Clearance and Certificate of Good Moral Character


PERSON/S OFFICE



ANY

1. Submit required documents along with the Official Receipt (OR) showing payment of fees to the receiving clerk or employee-in-charge.

Preparation of Clearance CMO staff prepares the

clearance/certification/ permit. City Mayor (or his authorized

representative) affixes his signature of approval on the clearance/certification/ permit.

2. Claim approved document * CMO staff releases to applicant copy of the approved document.

Gelai Balisi

Atty. Jefferson Soriano

City Mayor

Gelai Balisi

For Mayor’s Clearance: Original copy of Barangay

Clearance Original copy of Police Clearance Original copy of Court Clearance Community Tax Certificate Proof of Payment (Official Receipt

from City Treasurer’s Office) For Certificate of Good Moral Character: Barangay Certification (stating that

applicant is a resident of the barangay and has no derogatory record thereat)

Proof of Payment (Official Receipt from City Treasurer’s Office)

5 minutes for the entire process

For employment Local –P50.00 Overseas –P200.00 For securing firearm license – P50.00 For record and reference purposes Students – P50.00

FRONTLINE SERVICE » 2. Permit to conduct motorcade/ calesacade or foot parade or


PERSON/S OFFICE



ANY


* Preparation of Clearance * CMO staff prepares the

clearance/certification/ permit.

Nemylene Joyce Morales

Letter request stating the schedule, duration, purpose of the activity



Circus or Managerie

and other parades –

P200.00

41



OFFICE REQUIREMENTS/DOCUMENTS WAITING TIME

FEES COLLECTED, IF

ANY

*City Mayor (or his authorized representative) affixes his signature of approval on the clearance/certification/ permit.

2. Claim approved document *CMO staff releases to applicant copy

of the approved document.

Atty. Jefferson Soriano City Mayor

Angelica Valdepeñas

FRONTLINE SERVICE » 3. Permit to conduct peaceful rally




FEES COLLECTED, IF

ANY


* Preparation of Clearance *CMO staff prepares the clearance/

certification/ permit. *City Mayor (or his authorized


2. Claim approved document

CMO staff releases to applicant copy of the approved document.

Mery Cris Baligod Janine Kae Ursulum



Letter request stating the schedule, venue, duration and purpose of the activity


No fees/

charges

FRONTLINE SERVICE » 4. Permit on all Advertising and Promotional Activities (streamers and flyers)


PERSON/S OFFICE REQUIREMENTS/DOCUMENTS

WAITING TIME

FEES COLLECTED, IF

ANY

1. Submit required documents along with the Official Receipt (OR) showing payment of fees to the receiving clerk or employee-in-charge. * Preparation of Clearance *CMO staff prepares the

c lea ra nc e/ c ert i f ic at ion/ permit.

*City Mayor (or his authorized representative) affixes his signature of approval on the c lea ra nc e/ c ert i f ic at ion/ permit.

2. Claim approved document CMO staff releases to applicant

copy of the approved document.




City Mayor



Streamer/Poster/Flyer Letter request stating the total number and the

period /duration of posting or activity. Proof of Payment (Official Receipt from City

Treasurer’s Office) Billboards and Signages Letter request stating or attaching thereto the

design, details & specifications and the sketch plan of the site where the billboard will be installed.

Document showing consent of the property owner, if billboard will be installed on private property.

Affidavit of undertaking to assume all obligations and liabilities caused to any third party by reason of such project.


5 minutes for the entire

process

S t r e a m e r s , Posters and Flyers —P500.00

42


FRONTLINE SERVICE » 5. Special Permit to conduct Pintakasi or Cockfight



DOCUMENTS WAITING



* Preparation of Clearance * CMO staff prepares the

clearance/certification/ permit. * City Mayor (or his authorized


2. Claim approved document CMO staff releases to applicant copy of the approved document.

Luke Angelo Aguila Maria Carolina

Alfreda Valmonte


City Mayor Luke Angelo Aguila

Maria Carolina Alfreda Valmonte

Letter stating purpose for the request.



process

Pintakasi – P2,000.00 From promoters of: 2-cock derby

P3,000/day 3-cock derby



P10,000/day Over 5-cock derby

P15,000/day

FRONTLINE SERVICE » 6. Use of Government Facilities: People’s Gymnasium,

Demo Farm and Training Center



DOCUMENTS WAITING TIME FEES COLLECTED, IF ANY

1. Submit request to the receiving clerk or employee-in-charge (EIC). * EIC directs applicant to proceed to the City Treasurer’s Office for the computation and payment of fees. *After payment, applicant gives to the EIC staff the copy of the Official Receipt for recording. * EIC prepares the permit to use. *City Mayor (or his authorized representative) affixes his signature of approval on the permit.

2. Claim from EIC approved document.




City Mayor

Nemylene Joyce B. Morales

Letter stating purpose for the request.



Concert Local – P5,000.00 National – 15,000.00 International – P25,000.00 Sports Basketball Local – 1,500.00 National-5,000.00 Boxing – 2,500.00 Karate – 1,000.00 Cockfighting -20,000.00 Circus Local – 2,500.00 Regional- 3,000.00 National- 5,000.00 Literary/Musical Local – 1,500.00 Regional-3,000.00 National-5,000.00 Beauty Pageant/Fashion Show

5,000.00 Political Rallies/Conventions Local – 5,000.00 National -10,000.00 Business Promotion Activity Selling Fair-5,000.00 Product launching/promotion

3,000.00

43


FRONTLINE SERVICE » 7. Public Customer Assistance for Free medical assistance, Job



DOCUMENTS WAITING


IF ANY

1. Submit request to the receiving clerk or employee-in-charge (EIC).

* EIC directs applicant to proceed to the City Treasurer’s Office for the computation and payment of fees.

* After payment, applicant gives to the EIC staff the copy of the Official Receipt for recording.

* EIC prepares the permit to use. *City Mayor (or his authorized

representative) affixes his signature of approval on the permit.

2. Claim from EIC approved

document.




For Free Medical Assistance Medical Prtescription Clinical disgnosis or

doctor’s referral

For Job Recommendation Complete bio-data or

curriculum vitae Other relevant

documents

Endorsement for Transfer Letter-request for

transfer stating therein the reasons for the request.

Certified service record, if available.


process

No fees/charges

FRONTLINE SERVICE » 8. Scholarship Grants: Tuguegarao Outstanding Achievers


PERSON/S OFFICE REQUIREMENTS/DOCUMENTS

WAITING TIME

FEES COLLECTED, IF

ANY

1. Student-applicant personally appears before the employee-in-charge (EIC) and fills up application form attaching thereto a photo copy of his/her Form 138 (Card).

EIC interviews student-applicant 2. EIC advises student-applicant of the schedule of

qualifying examination and the requirements thereof.

3. The Examination Committee submits results of

the examination to the Local Scholarship Committee. The Local Scholarship Committee after finding the conduct and results of the examination in order passes a resolution confirming the results.

4. The LSP Secretariat causes the publication of

successful examinees in the bulletin board at the lobby of the city hall.

5. Successful examinees complete submission of

documentary requirements. The City Mayor and successful examinees enter in a

MOA. LSP Secretariat prepares scholarship voucher. 6. The City Treasurer’s Office releases to the student

-scholar his/her scholarship check

Brylle Mavic Ulep Gelai Balisi

TUGUEGARAO OUTSTANDING ACHIEVE SCHOLARSHIP GRANT

The applicant must: be a bonafide resident of

Tuguegarao City. single. be of good moral character as

certified by the school where the applicant has graduated from high school.

be a freshman upon enrollment in college and with general average of 90% in the report card.

have graduated as one of the top 10 students of his/her graduating class.

not belong to a family whose gross annual income is over P156,000.00.

not be a holder of any other scholarship grant.

pass the qualifying examination to be administered by the City Government.

No fees/

charges

44


ABOUT THE OFFICE

As mandated by RA No. 10121 of 2010, the CDRRM Office is responsible for setting the direction, development, implementation and coordination of disaster risk reduction and management programs of Tuguegarao City.

City Hall Complex , Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

FRONTLINE SERVICE » 1. CONDUCT OF DISASTER RISK REDUCTION AND MANAGE-

MENT

TRAINING/SEMINARS/SYMPOSIA/BRIEFING/ORIENTATION AND

PROVISION OF INFORMATION MATERIALS



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Address request letters to the Office of the City Mayor for appropriate action.

2. Receives the letter request from the Office of the City Mayor, docketed and deliver to the Chief CDRRMO thru Administration and Training Officer.

3. Recommends approval to the Chief CDRRMO.

4. Coordinates with the requesting Office/Agency/School thru phone for the confirmation, approval or denial of the request.

5. Trainers proceed to the venue for the implementation of the request.

City Mayor’s Office (Front Desk)

Officer of the Day

Officer of the Day

Trainers/Staff

Request letter addressed to the Office of the City Mayor

3 minutes

1 minute

3 minutes

5 minutes

None

FRONTLINE SERVICE » 1. CONDUCT OF DISASTER RISK REDUCTION AND MANAGE-

MENT

TRAINING/SEMINARS/SYMPOSIA/BRIEFING/ORIENTATION AND

FRONTLINE SERVICE » 2. FACILITATION ON THE REQUEST FOR TECHNICAL ASSIS-



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

1. Receives the request letter, record and deliver to the Chief CDRRMO thru Research and Planning Officer.

2. Request will be facilitated thru Research and Planning Officer

Officer of the Day

Julius S. Addatu


2 minutes

10 minutes

None

45


FRONTLINE SERVICE » 3. FACILITATION ON THE REQUEST FOR EMERGENCY MEDICAL

SERVICES AND RESCUE OPERATION (Patient Conduction, Clearing Opera-

tions, Rescue Vehicle and Equipment)



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

1. Address the communication letter to the Office of the City Mayor for appropriate action.

2. Receives the request letter, docketed and deliver to Chief CDRRMO

3. Recommends approval from the Chief CDRRMO for the availability of rescue personnel and vehicle.

4. Coordinates with the requesting party thru phone for the confirmation, approval or denial of the request. If approved, signing of “Kasunduan Form” for the both party.

For Vehicular Accidents and other

Emergency Cases Only: 1. Receives call through the Rescue Hotline or

walk-in concern citizen. 2. Note all information given by the caller. 3. Dispatch of rescue personnel and rescue

equipment to the location of the incident.

Officer of the Day

Rescue Dispatcher on Duty

Team Leader on Duty


3 minutes

1 minute

3 minutes

10 minutes

2-3 minutes

3-5 minutes (depending on the location)

None

46


ABOUT THE OFFICE

The City Environment and Natural Resources Office is the implementing arm of environmental laws and other environmental concerns regarding solid waste management and environmental protection and pollution control.

2F City Hall Complex , Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

FRONTLINE SERVICE » 1. FOR BUSINESS COMPLIANCE



DOCUMENTS WAITING


ANY

Kristine Joy C. Macababbad Mark Anthony Fermin

Engr. Catherine G. Taguiam Mark Ariel Aglay

Mark Anthony Fermin

Copy print out picture of the four (4) trash bins with label as Biodegradable, Recyclable, Residual and Special waste in accordance with the volume of waste generated

Copies compliance form

5 mins for entire

process

Incorporated with the fees paid to BPLO/Treasurer office

1. Receipt of application and requirements for Certificate of Compliance

2. Assess the submitted requirements

3. Issue Certificate of

Compliance 4. Conduct inspection for the

compliance of the Provision of trash bins and other Environmental Laws

BPLO TLDC

TRU AGRI

REGISTRAR LEGAL

TREASURER GSO

CIPC

ASSESSORS TOURISM

CHO MAYOR’S

CSWD CDRR

CENRO

CPDCO SPORTS

ENGR BUDGET

ACCOUNTING

HRMO

FRONTLINE SERVICE » 2. FOR COMPLAINTS ON THE VIOLATION OF R.A. 9003



DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

Mark Ariel Aglay Mark Anthony Fermin

Mark John Tabao Engr. Catherine G. Taguiam

Mark Ariel Aglay Mark Anthony Fermin

Mark John Tabao

Interview complainant about the problem/complaint

Interview the violator of the Environmental concern or complaint against him/her

Give advice to both parties for any mitigating measures to easily resolve the issue.

1 minute

10 minutes

10 minutes

none 1. Receives the request for inspection of the complainants

2. Conduct inspection of the area

or location 3. Make necessary action to the

problem

47


ABOUT THE OFFICE

The City Sports Development office is under the Office of the City Mayor. It is in charge of the supervision of the various sports programs of the city. One of the programs of this office is SUMMER SPORTS CLINIC to promote an active, healthy way of spending summer vacation to residents aged 5 to 16 years old.

The sports clinic provides free tutorial on arnis, athletics, basketball, , baseball/softball, chess ,dance sports, gymnastics, tennis, table tennis, badminton, wrestling, taekwondo ,football/futsal. Classes are held in the months of April and May.

More importantly, they incorporate character-forming lessons in their program so children not only learn champion moves but champion values such as Discipline, Teamwork, and Confidence to help make them winners on and off the court.

4F City Hall Complex , Enrile Boulevard, Regional Government Center Carig Sur, Tuguegarao City

FRONTLINE SERVICE » REGISTRATION OF CHILDREN IN THE SUMMER SPORTS CLIN-



DOCUMENTS WAITING


ANY

Mirazol Narag Joan Cagurangan Eunice Cumagun

none 5 mins for entire

process

none 1. Parents/children choose a particular sports clinic listed by office staff

2. Proceed to City Sports Office to

fill- out registration form 3. The filled out registration forms

will be submitted to the trainor/s on the opening program

48


FUNCTIONS of CIPC:

To implement regulations and guidelines issued by the Department of Budget and Management and observe provisions enunciated by the Local Government Code for the efficient provision of the basic services and facilities.


(078) 846-7445

FRONTLINE SERVICE » 1. Budget Preparation




FEES COLLECTED, IF

ANY

Administartive officers

Administrative Aide

Asst.CBO, CBO, and CITY MAYOR.

DBM-LBM on share

of IRA Esteimated

Income and other

sources of financing

*On or before June

15-30

No fees/

charges

A. Budget Planning 1) Receives DBM-LBM regarding

information on the share of IRA 2) Informs & provides a copy of the IRA to

the Local Finance Committee, CTo and City Accountant for the preparation of Estimates of Income and Expenditure and receives the same document.

3) Prepares, finalizes, approves and issues a

Budget Call duly signed by the LCE.

B. Cost Estimation 1) Distribution of Budget Call/

Memorandum 2) 2) Provides technical assistance for cost

estimation and for the filling up of forms 3) Receives and reviews budget proposals

of different departments and offices

Administartive officers

Administrative Aide


Proposed budget of different department and offices

*5 days upon approval/issuance whichever is later *Immediately after receipt of querry *Within 15 to 30 days and 30 mins respectively upon receipt

No fees/

charges

C. Executive Review 1) Consolidation of the Budget Proposals. 2) Conduct of Preliminary Hearing 3) Collate what has transpired in the

hearing 4) Preparation of the Budget Message,

Local Expenditure Program and Budget of Expenditure and Sources of Financing.

5) Submission of Executive Budget to the City mayor for approval, secure signatures of the different dept.heads & prepares transmittal letter to the SP for the approval of the Executive Budget.

6 ) Submission of the Executive Budget to the SP.

Administartive

officers Administrative Aide


Budget Message. Local Expenditure Program (LEP0 and Budget of Expenditure and Sources of Financing (BESF)

Starts from July 15 to Oct. 15 *Must be submitted Oct. 16

No fees/

charges

49


FRONTLINE SERVICE » 2. BUDGET AUTHORIZATION


OFFICE REQUIREMENTS

/DOCUMENTS WAITING TIME

1) Assist the Sanggunian in the analysis and review of the Annual or Supplemental Budgets

CBO-as member of the LFC None *November 1-Decemebr 31

FRONTLINE SERVICE » 3. BUDGET REVIEW




1) 1) Receives the Annual/Supplemental Budget. 2) Check completeness of requirements and

review the same. 3) Performs documenntary analysis and findings

and review of the same. 4) Prepares communication of the review action and aprroval of the action letter. 5) Submits the reviewed Annual and Supplemental Budget together with the action

letter to the SP for authorization.

Administrative Officers

Asst. CBO/Administrative Officers

CBO

None *Jan.1-Dec. 31

FRONTLINE SERVICE » 4. BUDGET EXECUTION




1) Prepares Local Budget Matrix (ARO) 2) Reserves amount of expenditure & records in

the control book and return the purchase request to the concerned office/ dept.

3) Prepares monthly Status of Appropriations, Allotment s and Obligations.

4) Make necessary re-allignment.

Asst. CBO/Admin. Officers Adminstartive Officers

None *Immediately upon Approval of AB

*2 mins upon request

*2 days after the end of a month

*5 mins upon request

50


ABOUT THE OFFICE

The City Accounting Office is in charged with the preparation of Financial Statement of the city thru the e-NGAS and maintain subsidiary ledger balances and keep all records and reports related thereto, Review supporting and completeness of documents for the city transaction, to certify availability of budgetary allotment to which expenditure and obligation may be property changed and exercise such other power to perform duties and functions as may be provided by law and ordinances.


REQUIREMENTS for ALL SERVICES: PROMOTIONS AND SALARY DIFFERENTIALS: Approved Appointment or Notice of Salary Adjustment, Certificate of Service or

DTR, Certificate of Assumption. COMMUTATION OF LEAVE: Approved Application for Leave, Certification of Available Leave Credits, Clearance if in Excess of

30 days, Medical Certificate if Sick Leave or Maternity Leave, Marriage Contract for First Maternity Leave TERMINAL LEAVE: Approved Application for leave, Complete Service Record, Clearance from Money, property and legal

accountability Ombudsman Clearance, Statement of Assets and Liabilities, Copy of Last Appointment, If due to retirement, copy of appointment showing highest salary received if salary under last appointment is not the highest.

RETIREMENT PAY (OPTIONAL): All under Terminal Leave, GSIS retirement gratuity adjudication, GSIS Certificate of Clearance

OVERTIME: Certificate of Service or DTR, Authority to render overtime service, Accomplishment report signed by employee and supervisor.

PURCHASES: Requisition / RIV / Purchase Request (orig), Purchase Order / Contract, Original Invoice, Certificate of Acceptance, Inspection Report/ Waiver of inspection, Result of Test analysis by proper government agencies if articles are subject to test,

(PURCHASE FROM EXCLUSIVE DISTRIBUTOR) Cert of Exclusive distributorship,Cert that there are no subdealers at lower price and that no suitable substitute are available.

(PUBLIC BIDDING) Abstract of Bids supported by winning bidders offer and bid tenders of other participants, Letter of Award / Acceptance, Performance Bond of winning bidder.

CONTRACT THRU PUBLIC BIDDING - INFRA- All under Negotiated Contract (except autority to enter into negotiated contract), Advertistment / call for bid, Abstract of bids with winning bidders offer and bid tenders of other participants, Letter of Award/Acceptance of Bid/Proposal

SUCCEEDING PAYMENT: Bill of creditor and progress report of accomplishment, Inspection Report, Monthly Certicate of Payment

PAYMENT FOR CHANGE OR EXTRA WORK ORDER & CONTRACT PRICE ADJUSTMENT: All under negotiated contracts infra, contract thru Public Bidding Infra, and Succeding payments, Approved change or extra work order,Approval by properauthorities of price adjustment

FINAL PAYMENT: All under negotiated contracts infra, contract thru Public Bidding Infra, and Succeding payments, Certificate of Completion and Final Acceptance, certificate of Final Inspection & Contractors Affidavit re-payment of laborers & materials

CLAIMS FOR REPAIRS: Repairs thru negotiated contract 7 Public Bidding refer to negotiated contracts infra and contract thru Public Bidding Infra (Except plans and specifications), Job Order Contract, Waste Material Report, Cert. That Damages is due for fair wear and tear & not due to negligence, Guaranty of the Repairman, Pre/Post repair inspection report by unit auditor if below P5,000 or by COA TPI if amount exceeds P5,000.

51


SERVICE » 1. Processing of Disbursement Voucher for Expenditures of the City

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S OFFICE WAITING TIME FEES

COLLECTED, IF ANY

1. Receive Disbursement Vouchers (DV) from City Budget Office

2. Record DV to logbook then assign unique DV number

3. Check the completeness of supporting documents, then affix initials

4. Compute withholding tax and prepare Creditable withholding tax certificate

5. Approve DV and withholding tax certificate 6. Bring DV and supporting documents to

treasurer's office

Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Gerald G. Lim—Asst. City Accountant Rodlynne G. Addun—Accountant I Junella A. Erum—Adm. Assistant III Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III

2 minutes 2 minutes 20 minutes 10 minutes 1 minute 5 minutes

None

SERVICE » 2. Preparation of Accountant's Advice

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S OFFICE WAITING


IF ANY

1. Receive Disbursement Vouchers (DV) with corresponding duly s igned and countersigned check from City Mayor's Office

2.Check amounts of checks against DV, assign Accountants Advice Series Number, then prepare Accountants Advice

3. Check and Approve Accountant's Advice 4. Bring Accountant's Advice to banks

Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Bryan Jay D. Maggay / Jaymarie D. Velasco

2 minutes

15 minutes

2 minutes

1 hour

None

SERVICE » 3. Processing of Payrolls



1. Receive payroll from City Budget Office 2. Record Payroll to logbook then assign

series number 3. Check completeness of supporting

documents and verify completeness of signatures

4. Bring unapproved payrolls to mayor's

Office for approval or Treasurer's office, in case duly approved payroll.

Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Gerald G. Lim—Asst. City

Accountant Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III

2 minutes 2 minutes 10 minutes 5 minutes

None

52


SERVICE » 4. Remittance of Salary Deductions



ANY

1. Prepare summary of remittance on salary deductions (i.e. PHIC, PAGIBIG, GSIS, DBP, LBP, PPSB, BIR)

2. Check and approve summary of remittances

3. Prepares Disbursement Vouchers as per

approved summary of remittances 4. Receives duly signed and countersigned

check with corresponding Accountants Advice

5. Deliver checks and summary of

remittances to banks and matching agencies

Junella A. Erum/Corazon T. Turingan/Dahlia P. Darauay/Bryan Jay B. Maggay Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Junella A. Erum/Corazon T. Turingan/Dahlia P. Darauay/Bryan Jay b. Maggay Roan D. Dabban—Adm. Aide I Bryan Jay B. Maggay—Adm. Aide III Corazon T. Turingan—Adm. Asst. III Bryan Jay B. Maggay—Adm. Aide III

3 working days 15 minutes 10 minutes 5 minutes 2 hours

None

SERVICE » 5. Secure of Certificate of Income Tax Withheld (CITW)



ANY

1. Request Certificate of Income Tax Withheld 2. Prepares CITW based on records or DV 3. Check and approved CITW 4. Release CITW to requesting person

Junella A. Erum—Adm. Asst. III Junella A. Erum—Adm. Asst. III Josephine T. Rivera—Adm,. Aide IV Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Junella A. Erum—Adm. Asst. III Junella A. Erum—Adm. Asst. III

1 minute 10 minutes 1 minute 1 minute

None

SERVICE » 6. Secure of Monthly Contributions and Loan Repayments



ANY

1. Request certifications 2. Verify the deductions on payrolls and

remittances 3. Prepares certifications 4. Check and Approve Certifications 5. Release Certification to requesting person

Junella A. Erum/Corazon T. Turingan/Dahlia P. Darauay/Bryan Jay B. Maggay Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Junella A. Erum/Corazon T. Turingan/Dahlia P. Darauay/Bryan Jay B. Maggay

1 minute 30 minutes 10 minutes 1 minutes 1 minutes

None

53


SERVICE » 7. Secure of Certificate of Monthly Net Take Home Pay

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S OFFICE WAITING TIME FEES COLLECTED,

IF ANY

1. Request certifications 2. Verify the deductions and net take

home pay on payroll 3. Prepares Certificate of Net Take-Home-

Pay and affix initials 4. Check and approve CNTHP 5. Record CNTHP to logbook and assign

series number 6. Release CNTHP to requesting employee

Junella A. Erum—Adm. Assistant III Dahlia P. Darauay/Bryan Jay B. Maggay Josephine B. Nagui—City Accountant Gerald G. Lim—Asst. City Accountant Junella A. Erum—Adm. Assistant III Junella A. Erum—Adm. Assistant III

1 minute

30 minutes

10 minutes

1 minute

1 minute

1 minute

None

SERVICE » 8. Liquidation of Cash Advance



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Dahlia P. Darauay Rodlynne G. Addun

Gerald G. Lim Rodlynne G. Addun

Rodlynne G. Addun Gerald G. Lim

Rodlynne G. Addun Josephine T. Rivera Dahlia P. Darauay

Josephine B. Nagui Gerald G. Lim

Mary Ann M. Dangani—

Admin. Aide VI

FOR TRAVEL: Liquidation Report,Approved Itenerary of Travel, Certificate of Travel Completed, Travel Order, Certificates of Appearance, Mayors Approval on excess expenditures over allowable travel expenses, Official Receipts FOR PAYROLL: Report of Disbursement, Obligation Request and Payrolls. FOR MISCELLANEOUS: Refer to requirements on regular disbursements plus Liquidation Report

1 minute

30 minutes

1 minute

5 minutes

1 minute

30 minutes

None 1. Submit duly signed liquidation report with attached supporting documents

2. Check the veracity and

completenes of supporting documents including computations and presentations

3. Assign Liquidation Report Series

Number, sign Box B, detach and release liquidation employee's copy

4. Prepares Journal-Entry-Voucher

(JEV) on liquidation thrue eNGAS

5. Check and Approve JEV 6. Segragate Accounting Copy from

COA Copy, File Accounting copy then transmit Original copy with original supporting documents to CO

54


SERVICE » 9. Process Philhealth Patients Package Rate Refund



DOCUMENTS WAITING


ANY

Josephine T. Rivera Adm. Aide IV

Josephine B. Nagui Gerald G. Lim

Roan D. Dabban Bryan Jay B. Maggay

Report of Refund to Patients, Disbursement Vouchers, Individual Payment Schedule, Soft Copy of Report

5 minutes 1 minute 5 minutes 1 minute 1 minute 5 minutes

None 1. Receives report of Refund to Patients from Peoples General Hospital

2. Follow up claim of refund

personally or via call or SMS 3. Verify claim base on report,

release DV, and mark release vouchers on report

4. Records DV on logbook and

assign DV Series Number 5. Check and approve DV 6. Bring DV to treasurers office for

preparation of checks

SERVICE »10. Recording and filing of Disbursement Vouchers, Payrolls, collections and

deposits


OFFICE REQUIREMENTS

/DOCUMENTS WAITING

TIME

FEES COLLECTED,

IF ANY

Dahlia P. Darauay Josephine T. Rivera Jaymarie D. Velasco

Dahlia P. Darauay

Josephine T. Rivera Jaymarie D. Velasco Rodlynne G. Addun

Josephine B. Nagui

Gerald G. Lim

Mary Ann. Dangani

Mary Ann. Dangani

10 minutes 15 minutes 10 minutes Continuous 10 minutes

None 1. Receive DV and Payrolls, reports of collections and deposit from treasurers office

2. Prepare JEV thru eNGAS 3. Approve JEV thru eNGAS 5. Segragate Original Copy from duplicate Copy

and file duplicate copy 6. Prepares transmital and transmit Original

Copies to COA

55


SERVICE »11. Recording of Transactions and Preparation of Trial Balance (TB) and

Financial Reports of 49 Barangays of Tuguegarao City



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

Virginia C. Dayag Virginia C. Dayag Florencia A. Palingayan Virginia C. Dayag, Florencia A. Palingayan Virginia C. Dayag Florencia A. Palingayan Virginia C. Dayag, Florencia A. Palingayan Virginia C. Dayag, Gerald G. Lim Punung Barangay Virginia C. Dayag, Florencia A. Palingayan

DV with complete supporting documents, Punung Barangay Certification, NGAS Reports, and Reports of Collections and Deposits

10 minutes 1 hour 5 minutes transaction 20 hours 8 hours 16 hours 8 hours 10 minutes

None 1. Receives documents from Barangay Treasurer

2. Verify completeness of

documents submitted by BT 3. Records and post transactions to

General Ledgers of Each Barangay

4. Preparation of Pre-closing TB 5. Preparation of Adjusting and

closing entries 6. Preparation of Post-closing TB,

Balance Sheets, Statement of Income and Expenses

7. Preparation of Consolidated

Financial Reports, Cash Flows Statement, Statement of Changes in Government Equity and Notes to Financial Statements

8. Sign Management Reponsibility

on Financial Statements 9. Transmit Financial Reports and

Transaction documents to COA

56


ABOUT THE OFFICE

This office is tasked with the planning and directing personnel programs which include recruitment, hiring, training, classification, salary and wage determination, labor relations, benefit administration and personnel records keeping; lead in the installation of a Performance Management System in the LGU as basis for awards, promotion, placement and other personnel action and to ensure the adoption and implementation of the Code of Ethics and Norms of Conduct of government officials and employee.


FRONTLINE SERVICE » 1. Filing an Application for Leave



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

MARY ROSE M.TAMAYAO RACHAEL C. LUCERO

MYRNA B. BALAO Human Resource

Management Unit

MYRNA B. BALAO HRMO

Application for leave (CSC Form No. 6) – 2 copies

Medical Certificate for sick leave exceeding 5 days

Clearance from money and/or property accountabilities if leave will last for 30 calendar days or more.

5 minutes

No fees/

charges

1. Fill up and File Application for Leave Form

* Secure and duly accomplish 2 copies of Application for Leave Form and have it approved by the Department Head or Chief of Office.

2. Processing of Leave Form

* HR staff records Application for Leave, makes sure that supporting documents are in order; computes accrued leave credits; and processes Application for Leave Form.

3. Certification of Leave

* HRMO certifies the computation on the Application for Leave Form.

4. Approval by the City Mayor

Get processed application for leave and submit the form to the City Mayor for approval.

Furnish the HRMO a copy of the form after approval by the City Mayor.

57


FRONTLINE SERVICE » 3. Job Employment



DOCUMENTS WAITING

TIME

FEES COLLECTED, IF

ANY

MS. Mary Rose M.

Tamayao

MYRNA B. BALAO HRMO

Application Letter Personal Data Sheet

(PDS) with latest 2” x 2” picture

Photocopy of Certificate of Eligibility(ies)

Photocopy of Transcripts of Records

Other supporting documents, if any

No fees/charges

1. Check for Job Vacancy * Proceed to the City Hall and check the Bulletin

Board found at the left side entrance for any job posting. You may also check out the Civil Service Commission Bulletin

2. Submit Application * Submit application letter specifying the position

applied for together with the requirements. 3. Preliminary Interview

* You will be interviewed by a Human Resource Management Officer upon filing of application. This is done to assess that applicant meets the minimum qualification standard (QS) requirements for the position.

4. Wait for Advice/Notice * You will be advised to come back on a

scheduled date when the Personnel Selection Board (PSB) screens the applicants to fill the vacancy.

5. PSB Screening * The PSB screens and interviews applicants who

meet the QS requirements. 6. Hiring

* Applicant will be notified if selected by the PSB to fill the vacant position.

* Employment papers are prepared by the HRMO. 5. PSB Screening

* The PSB screens and interviews applicants who meet the QS requirements.

FRONTLINE SERVICE » 2. Securing Personnel Records




FEES COLLECTED,

IF ANY

Ms. Marie Jane G. Vargas Ms. Beverly Pulido

Ms. Encarnita Butacan Ms. Caterine Soriano

MYRNA B. BALAO HRMO

Ms. Encarnita Butacan Ms. Caterine Soriano

Personal Appearance of the Requesting Party of Authorized Representative

5 minutes No fees/charges

1. Register in Logbook * Register in the Request for

Personnel Records Logbook. 2. Printing

* Wait while the HRMO staff prints the personnel record or other requests so specified.

3. Certification * The HRMO certifies the

correctness and/or authenticity of the data and/or record.

4. Issuance of Record * The duly certified record/

document is promptly released

58


ABOUT THE OFFICE

The City Tourism Office is under the Office of the City Mayor. The Office manages and coordinates Tuguegarao City’s tourism-related endeavors and special events. It designs various marketing strategies, system and programs in order to promote the city as a tourist destination and to elevate the city’s tourism industry.

2F, City Hall, Enrile Boulevard, Regional Government Center, Carig Sur, Tuguegarao City

FRONTLINE SERVICES :



DOCUMENTS WAITING


ANY

Arnold Matthew Malig

Maximilan B. Umoso

None

None

5 minutes

Typical replies in 30

minutes

None

None

For walk-in clients; 1. Visit the City Tourism Office

Fill up the request form Through social media: 2. Send a message at City Tourism

Office Facebook Page

» 1. Guest Assistance

Assists guests whether Filipinos or foreigners, who wish to experience Tuguegarao guided tours to tourist spots in the city and other places of importance » 2. Academic Researches

Help students and academicians avail of local data and information on tourism and the likes for the researches and studies. » 3. City tours and Packages

Provide tourists tours and packages to enjoy » 4. Attend to the needs of clients/customers for inquiries about the city

59


ABOUT THE OFFICE

The City Information Unit is under the Office of the City Mayor. It is the overall in charge in disseminating of Information as well as to cover and document the Programs, Projects and Activities of the City Government of Tuguegarao to enhance awareness and secure positive public acceptance.


Facebook Page Tuguegarao City Information Office; visit Tuguegarao City Government Website at

www.tuguegaraocity.com.ph and feel free to call AKSYON ORA MISMO Hotline number at 09567327123

FRONTLINE SERVICE » TRI- MEDIA EXPOSURE

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S TIME TABLE

1. Radio Guesting/ plugs Bombo Radyo Tuguegarao DZYT Son Shine Radio FBN- DZCV DWPE Radyo Pilipinas

2. Television Guesting/ plugs RBC Cable Master System ABS-CBN Cagayan Valley and Print: News gathering up to

Circulation of Publications 3. Layout Artist/ Photographer: Administrative Aide:

Sherwin Bariuan / Edmund Pancha

Vicente Singayan / Edmund Pancha

Precious De Polonia/ Liezel Salvador/ Arlyn Molina Sherwin Bariuan

Precious de Polonia/Liezel Salvador/ Arlyn Molina/ Edmund Pancha /Vicente Singayan Jr.

Mark Lester Pacios

Roger Hiquiana

30 minutes 45 minutes 30 minutes 30 minutes

Daily Press Releases & Quarterly Newsletters

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Republic of the Philippines Province of Cagayan Tuguegarao...

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Transcript of Republic of the Philippines Province of Cagayan Tuguegarao...