1

REPORT

Hand Sanitizer Production Training Workshop

Dates: 16 – 18 June 2020

Venue: Pen Commercial College, Kadoma

Participants during the Hand Sanitizer Production Training Photo by Loverage Nhamoyebonde

2

Contents

EXECUTIVE SUMMARY ............................................................................................................................... 3

Background and context ............................................................................................................................ 3

Welcome Remarks ...................................................................................................................................... 4

Processes and Activities ............................................................................................................................. 5

Covid-19 Overview presentation .............................................................................................................. 5

Marketing and Customer Care .................................................................................................................. 5

Hand Sanitizer Production Theory and practical .................................................................................... 6

Outcomes ..................................................................................................................................................... 7

Improved confidence/self-esteem ........................................................................................................ 7

Strengthed reading and comprehension Skills ................................................................................... 7

Outputs......................................................................................................................................................... 7

Conclusion .................................................................................................................................................... 8

Annexes ........................................................................................................................................................ 9

Annex A: Programme ............................................................................................................................. 9

Annex B: Daily Registration Form ...................................................................................................... 10

Annex C: Evaluation ............................................................................................................................. 17

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EXECUTIVE SUMMARY

Gender Links (GL), a Southern African NGO headquartered in Johannesburg partnered Kadoma

City Council and Pen Commercial College and conducted a training on hand sanitizer production.

The three-day training equipped survivors of GBV, youths, the hearing impaired and women

living with HIV/AIDS with marketing, customer care and hand sanitizer production skills. The

training programme was attended by Kadoma City Council, Gender Links, Pen Commercial

College staff and participants, who are mostly women from the local community. 33 participants

were participants of the Sunrise Campaign programme and the training served as a refresher

course and assisted them to revive their businesses. The training also introduced the other four

groups drawn from the hearing impaired, people living with HIV/AIDS and entrepreneurs facing

Covid-19 induced problems to a new business idea that will go a long way in helping them to

remain competitive in the business world.

The training focused on four key result areas, namely, Covid-19 overview, business revival,

marketing and customer care and theory and practical on hand sanitizer production. The Covid-

19 overview presentation gave participants an appreciation of the pandemic and the need for

entrepreneurs to come up with business ideas that help to prevent the spread of the virus. The

business revival session offered the participants of the Sunrise Campaign an opportunity to

review and refocus their businesses. Marketing and customer service presentation equipped

participants with the required skills to effectively sell the hand sanitizer that they manufactured.

The hand sanitizer production theory was done to prepare participants for the practical aspect

and orient them on chemical handling precautions. The practical exercise saw participants being

divided into nine groups of eight people so they can produce ten litres of alcohol-based hand

sanitizer per group. The product was packed in 500ml, 200ml and 100ml containers neatly

labelled. Each group is expected to sell the product and grow the business. The samples were

taken to the Government Analyst Laboratory for further quality testing.

The training was dovetailed by the re-administration of the Gender Links Entrepreneurship

Index (GEI) to the participants of the Sunrise Campaign programme to acquire baseline

information on the impact of Covid-19 on their businesses. It also sought to establish the levels

of GBV, attitude, personal skills and relationship control. Lastly, the Women in Local Economic

Development Network (WLED) survey was administered to the participants to collate baseline

data that will be used to measure progress throughout the project. The WLED is a networking

opportunity for entrepreneurs at the local level.

Background and context

GL conducted a rapid assessment of local councils’ responses to the Covid-19 pandemic. A total

of 98 regional local councils (including 17 from Zimbabwe) responded to the survey. Of the total

sample of 98 councils, 66 worked with entrepreneurs in the Sunrise Campaign. The Sunrise

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campaign, an integrated model for entrepreneurship as an instrument of change that comprises

of four phases, including life skills, enterprise training, mentorship and access to finance. The

project provided GBV survivors with the tools to make alternative long-term choices and set out

to increase women’s agency and independence, socially, emotionally and economically, to

empower them to participate fully in all aspects of their private and public life. The responses

that came from councils indicate that the prevailing environment has impacted negatively on

the lives of these women as they these women to lose markets and income a situation that led

to an increase in domestic violence. Additionally, GL gathered video clips from the

entrepreneurs via WhatsApp showing how COVID has impacted on them. Click here to hear

their voices.

Given the challenges facing Kadoma women including the above-mentioned groups, prompted

Kadoma City council decided to intervene to assist these marginalized groups by initiating

training for the production of hand sanitizer. Gender Links contributed financial resources to

assist in the training. The results of the training will be measured using the GEI. The GEI will be

administered at the beginning of the process, after six months and a final GEI will be done at

the 12-month mark.

Welcome Remarks

The Mayor of the City of Kadoma, Alderman Nyamukondiwa

welcomed the participants to the training programme and

emphasised the importance of hand hygiene, social

distancing and wearing of masks in preventing the spread of

Covid-19. He also thanked GL for its continued support to

the entrepreneurs in alleviating poverty and fighting GBV.

The Mayor also highlighted the good partnership between

Kadoma City Council and GL that has seen the council being

a Hub council in the Centres of Excellence (COE)

Programme. Commenting on the training he reiterated that

“charity begins at home” thus the training.

Gender Links Zimbabwe country manager, Priscilla Maposa

welcomed all the participants and thanked them for leaving their demanding day to day tasks to

attend the workshop. She introduced GL and explained the organization’s programmes i.e.

Gender and governance, gender and media, gender and justice and work on the SADC Protocol

on Gender and Development. Maposa detailed how GL worked with local authorities, Kadoma

City Council to mainstream gender in service provision. She went on to explain the Sunrise

Campaign programme and its impact it on the lives of the women who are beneficiaries of the

Sunrise Campaign. Maposa highlighted Gender Links’ commitment to helping these participants

to revive their businesses in the wake of the Covid-19 pandemic. She stated GL’s desire to see

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more women being impacted the same way, hence this three day workshop. Maposa concluded

her remarks by thanking Kadoma City Council for going an extra mile to include other

marginalized groups i.e. the hearing impaired, people living with HIV/AIDS, Junior Councillors

and women who were operating from destroyed vending sites into the training programme.

Processes and Activities

Covid-19 Overview presentation

Gift Scholtz the nurse in the Kadoma

Health and Environmental Services

Department gave an overview of the

Covid-19 pandemic. He explained what

coronavirus is, its origins, mode of

transmission, symptoms, diagnosis and

prevention. He also gave participants

statistical data on the coronavirus. This

was useful information for the participants

who were going to be active in the

production and sale of hand sanitizer used

in preventing the spread of the

coronavirus.

The facilitator used an “Activity” approach to ensure that everyone participated actively.

Scholtz demonstrated proper handwashing techniques using running water and soap. The

hearing impaired excelled in that area because the demonstration required non-verbal aspects

of communication.

Marketing and Customer Care

Karen Shonhiwa, a lecturer at Pen Commercial College made a presentation on marketing and

customer care. She highlighted the importance of good marketing strategies and customer care

to boost sales and expand the business. The participants were encouraged to conduct market

research and conduct online marketing using WhatsApp, Facebook and other online tools for

them to remain relevant in the business world.

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Hand Sanitizer Production Theory and practical

Participants were taken through the theoretical

foundations of producing hand sanitizers. The

session covered topics on chemical handling

precautions, the required ingredients for

producing hand sanitizer and the procedure for

making hand sanitizer by Pen College to

prepare participants for the practical aspect.

The theory prepared, participants for the

practical session.

Participants were divided into nine groups of

eight people and were taught how to make

alcohol-based hand sanitizer. The ingredients for producing the hand sanitizer included 7000 ml

of ethanol, 417ml hydrogen peroxide, 147ml glycerol and 2436ml of distilled water. These

ingredients are in line with recommended World Health Organization (WHO) guidelines on

making hand sanitizer Each group of participants managed to make 10 litres of alcohol-based

hand sanitizer whose alcohol content was tested to ensure that it meets the WHO standards.

The training also included packaging and labelling of the hand sanitizers. Each group packed

hand sanitizer in 6 x 500ml, 10 x 200ml and 50 x 100mls of alcohol-based hand sanitizer worth

US $ 200 at a local market. The product was taken to the Government Analyst Laboratory for

further testing and approval before it can be sold and used.

Administration of Gender Links Entrepreneurship Index (GEI) and Women in Local

Economic Development Network (WLED) Baseline Survey.

One of the outputs of this meeting was to

review the businesses of the Sunrise

Campaign beneficiaries and create a local

economic network for the women. As such

Gender Links administered the GEI and

Women in Local Economic Development

survey to 33 women during the three-day

training to ascertain the impact of the

Covid-19 on businesses, and to gather

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information for the creation of a network of women in Local Economic Development (LED).

These will be tracked regularly as they serve as a monitoring and evaluation tool to track

progress the participants will make in business and changing their livelihoods.

Outcomes

The following are the outcomes of the Hand Sanitizer Production Workshop held over three

days:

Strengthened business plans

33 current businesses were successfully reviewed and strengthened. The hand sanitizer

production was added to the value chain of all businesses and as a new business area for those

whose businesses had completely failed. Participants embraced the idea of doing business as a

group as it fosters teamwork. Since most markets were destroyed due to government directives

on Covid-19 pandemic, the participants saw the need for online marketing via Whatsapp.

Improved confidence/self-esteem

Most of the participants got into a laboratory for the first time in their lives and their confidence

was boosted by that exposure. When the workshop started, they were not sure that they would

be in a position to produce the hand sanitizer and their confidence levels were boosted after

they produced the final product.

Strengthed reading and comprehension Skills

Participants were given printed hand-outs to instil the reading habit which is very essential in

running a business. This will strengthen their knowledge base.

Improved business skills

Participants were taught how to improve their marketing and customer care skills. The skill will

assist participants to market and sell their products including hand sanitizer. The customer care

skill will help the participants to establish a strong customer base and remain competitive in the

business environment.

Outputs Alcohol-Based Hand Sanitizer

The participants managed to produce 90 litres of

alcohol-based hand sanitizer. Each group produced 10

litres and they are expected to market and sell their

product and reinvest the profits.

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Gathering of Baseline data

The GEI and WLED surveys provided the required baseline data that is going to be used to

track changes during the course of the programme. 33 GEI survey forms were completed and

the exercise is going to be repeated at regular intervals.

Creation of WLED Network

A WLED network was created for participants to share business ideas, skills, lifetime

experiences to expand their businesses beyond the traditional methods. The networking

platform will also offer a viable marketing stage that will boost their businesses.

Conclusion

The participants throughout the three-day training displayed the desire to learn as much as

they could from the facilitators. Kadoma City Council will help the entrepreneurs to set up

market places and continue providing mentorship. The council will also facilitate the production

of hand sanitizers through Pen College until such a time entrepreneurs ae able to buy their

equipment for producing hand sanitizer. There is also a need for entrepreneurs to be linked up

to financial institutions so they can access loans.

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Annexes:

Annex A: Programme

Hand Sanitizer Production Training Programme

Venue: Pen Commercial College, Kadoma

Date: 16 – 18 June 2020

Time Item Who

08:00 Registration

08:30 Prayer Pastor Chiweda

08:35 Welcome Remarks & Introductions Mrs Masarira

0845 Mayor Speech Mayor

09:00 Gender Links Presentation Gender Links

09:30 Covid-19 Presentation Kadoma City

Council

10:00 Tea Break

10:15 Marketing and Customer Care Mrs Hwami/Miss

Shonhiwa

10:45 Chemical Handling Precautions

Hand Sanitizer Production – Theory

Miss Mpeketura

11:15 Hand Sanitizer Production - Practical Mrs Hwami/ Miss

Mpeketura

12:15 Packaging All

12:45 Vote of thanks

13:00 Lunch

13:30 Data Collection Gender Links

16:00 Departure

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Annex B: Daily Registration Form

GL_CLGF ZIMBABWE 2020

Event:

Hand Sanitizer Production Training Workshop

Date:

16 – 18 June 2020

Venue:

Kadoma City Council

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

Gloria Mpofu No No Kadoma 0788309597

Niyondo Zhuzeya Yes No Kadoma niyondozhuz

eya@gmail.c

om

0775203542

Claudia Sarari No No Kadoma 0714924650

Mercy Nyazenda No No Kadoma 0775283907

Ludya Makazhu No No Kadoma 0775477094

Beatrice Nyagoma No No Kadoma 0772398309

Mapuranga Yes No Kadoma 0718798679

11

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

Chesime Guringa Yes No Kadoma 0776360318

Mapfumbudz

eni

Mapuranga Yes No Kadoma 0774886863

Emilda Nhira Yes No Kadoma 0782819290

Portia Hwami No No Pen College portiehwami

@gmail.com

0772213867

Lydia Mushangwa No No Kadoma 0775021655

Gift Scholtz No No Kadoma Giftscholtz.gl

@gmail.com

0775021655

Exton

Zvinaiye

Muzavazi No No Kadoma zvinaie@yah

oo.co.uk

0736106108

Aaron

Masembura No No Kadoma amasembur

a@gmail.co

m

0777600784

Spiwe Mwase Yes Yes National

Disability Trust

of Zimbabwe

0772446779

Shillan Maunganidz Yes Yes “ 0773681006

Mary Muzambi Yes No Entrepreneur 0779846143

Natasha Matare Yes No Entrepreneur 0782429103

12

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

Lilian Rwodzi No No Entrepreneur 0774578430

Marcelline Chamunorw

a

No No Entrepreneur 0782019166

Vennah Chivanga No Yes Entrepreneur 0733215916

Dorothy Bondera No No Entrepreneur 0775870717

Nyasha Whinya No No Entrepreneur 0734735817

Tatenda Mutesva No No Entrepreneur tatmutesva

@gmail.com

0784154946

Blessing Funani No No Entrepreneur Blessfunani7

7@gmail.co

m

0773672510

Anna Nyati No No Entrepreneur 0773544806

Owensiya Shumba No No Kadoma oweshumba

@gmail.com

0774579077

Tinei Nyamurumb

a

No No Kadoma 0787607571

Rumbidzayi Kazingizi No No Kadoma veekaz@gm

ail.com

0775637432

Daniel Chirundu No No Kadoma dchirundu@ 0773235595

Karen Shonhiwa No No Pen College shoniwakare 0773022234

13

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

n@gmail.co

m

Melody Madzokere No No Pen College Mldmdzk@g

mail.com

0773428286

Balbin Tsara No No Kadoma ebtsara@gm

ail.com

0772933165

Francis Hove No No Kadoma JC Francis

Juniorjunior

@gmail.com

0772853386

Brooklyn Mujuru No No Kadoma JC mujurubrook

lyn@gmail.c

om

0777497940

Moregrace Bell No No Kadoma JC 0731427273

Tanyaradzwa Shumba No No Kadoma JC tanyalan@g

mail.com

0774524010

Tendekai Kaitano No No Kadoma JC tendekaikayj

ay@gmail.co

m

0777710533

Christine Katurura No No Kadoma 0774005873

Rudo Madzinga No No Kadoma 0779745931

14

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

Hazvinei Njinga No No Kadoma 0736114887

Maggie Karasa No No Kadoma 0775038472

Franscisca Matambo No No Kadoma 0777117416

Portia Chanakira No No Kadoma 0738733613

Marvis Buka No No Kadoma 077157011

Noster Shoniwa No No Kadoma 0777260494

Sikhanyisiwe Moyo No No Kadoma 0773098325

Rumbidzo Hwami Yes No Pen College 0783851417

Success Makodza Yes Yes Kadoma 0785711247

Moreblessing Bosha Yes Yes Kadoma 0778665540

Naume Phiri Yes Yes Kadoma 0775852611

Mitchel Zindove Yes Yes Kadoma 0717508220

Morgen Phiri Yes Yes Kadoma 0784058923

Vongai Jongwe Yes Yes Kadoma 0775637432

Miriam Vundla Yes Yes Kadoma 0771512642

Nolice Mahachi Yes Yes Kadoma 0788828680

Charity Ndawana Yes Yes Kadoma 0775852611

Violet Zvidzai Yes Yes Kadoma 0772687217

Sheila Mudege Yes Yes Kadoma 0772454155

15

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

Anashe Rusike Yes No Kadoma 0716413225

Angeline Marunga Yes No Kadoma 0776026471

Jane Zulu Yes No Kadoma 0777191683

Fatima Mwamuka No No Kadoma 0772943454

Consollata Mudekunye No No Kadoma 0773169279

Calister Gava No No Kadoma 0779477229

Fungayi July No No Kadoma 0772943454

Tendai Mvura No No Kadoma 0773169279

Ndaizivei Chakoma Yes No Kadoma 0786752961

Gladys Mashanda Yes No Kadoma 0772461926

Amari D. Xaba Yes No Kadoma tamarixaba

@gmail.com

0783691373

Laizah Kuwana Yes No Kadoma 0772493008

Jenny Chapukira Yes No Kadoma 0777065767

Mary Makombe Yes No Kadoma 0777708361

Joyce Chitera Yes No Kadoma 0772848416

Tapfidza Tumozi Yes No Kadoma 0776264640

Mercy Makoni Yes No Kadoma 0772986612

Francisca Matyayasim Yes No Kadoma 0736109185

16

Name

Surname

Sex –

Tick

Tick Age – Tick Do you spend less

than $57 (R850)

per month on you

and your

dependents

subsistence (food,

accommodation,

transport)?

Livi

ng

wit

h

dis

abi

lity

Organisation

Email Cell

M F Urban Rura

l

Under

5

years

5-14

years

15-

24

25-

49

50-

64

65+ Yes

/

No

bi

Loccadia Salamu Yes No Kadoma 0777236854

Loraine Ncube Yes No Kadoma 0715828250

Naume Chimuhwez

wa

Yes No Kadoma 0714061992

Winnet Mukamba Yes No Kadoma 0774886811

Augustine Chikwanha No No Gender Links 0776616435

Loverage Nhamoyebo

nde

No No Gender Links 123loverage

@gmail.com

0773967663

Attendance by sex

Male 10 12%

Female 74 88%

Total 84 100%

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Annex C: Evaluation

On the last day of the proceedings, participants were asked to evaluate the training

workshop. Results in Figure 1, shows that overall, 94% of the participants were satisfied

with the workshop with participants’ level of satisfaction ranging from 92% on programme

content to 93% on learning. 97% of participants were satisfied with the facilitation and

administrative arrangements. 95% were satisfied with the outcomes and follow-ups. 90%

viewed the workshop as an opportunity for networking. 93% were satisfied with the design

of the programme. 98% loved group work.

COMMENTS

1. Which session did you find most useful? Why?

The session on the coronavirus.

The practical on Sanitizer production. It gives one the strength to work and be

independent.

Every session but the practical on making hand sanitizers was most useful because I

can now make hand sanitizers.

All sessions were useful.

The practical session on making hand sanitizers. It gives an individual actual skill on

making the hand sanitizer.

Hand sanitizer production practical training. I enjoyed it.

Producing hand sanitizers.

I found all the sessions useful because they equipped me with essential skills.

Sanitizer making practical, I have learnt a new skill.

93%92%

93%

97%98%

96%95%

93%

90%

93%94%

86%

88%

90%

92%

94%

96%

98%

100%

Workshop Evaluation

18

Marketing and customer care session. It provided information that enabled me to

sustain my business.

2. Which session did you find least useful? Why?

None. All were useful.

All sessions were useful.

3. How did the workshop contribute to learning and or sharing??

I was not aware I could produce something with my hands. I will not depend on

trading alone.

I learnt how to make hand sanitizers and what the coronavirus is.

It helped me to learn about the prevention of coronavirus

Everyone was given a chance to do something during the practical

It gave participants practical knowledge and helped to build teamwork.

The workshops promoted teamwork and imparted knowledge to empower women

Working in groups helps for collective effort.

I learnt how to make alcohol-based sanitizer and how to market it.

Teamwork was demonstrated as we worked in groups to achieve the desired goal.

4. How will you apply what you have gained from this engagement?

I will try to make hand sanitizers.

I will teach other people about what I learnt.

I will work with my group.

I am looking forward to producing hand sanitizers for sale now that I have the

knowledge to produce them.

I am going to make the hand sanitizer and sell it to the market that I am going to

establish.

I am going to make sanitizers on my own without assistance.

5. Any other comments?

The workshop was wonderful. I learned a lot.

None.

I would like to thank Gender Links for this programme.

Keep supporting entrepreneurs.

Thank you to the organizers of this workshop and Gender Links for the support.

The training introduced a new idea which will go a long way in boosting my business