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Title CEX024 – Quarter One (April – June 2013) Performance Monitoring Report 2013/14

Member Reporting Cllr Sue Sampson, Lead Member Performance and Customer Care

Contact Details Ian Carter, Assistant Director Strategy, Intelligence & Engagement. Ian.Carter@hounslow.gov.uk Tel. 020 8583 2470

For Consideration By Cabinet Date to be Considered 12 September 2013 Implementation Date if Not Called In

Information only.

Affected Wards All Keywords/Index Council Priorities 1. Details of Recommendations The Cabinet will be asked to:

• Note and discuss this report on 2013/14 quarter one performance data. If the recommendations are adopted, how will residents benefit? The report sets out performance for the Council priorities that have already benefited residents and will continue to do so through the quarterly monitoring of specific targets and priorities in the new Hounslow’s Business Plan 2013/14. 2. Report Summary

1. This report deals with quarter one performance data. Progress and commentary for each of the 36 Business Plan performance indicators (BPIs) 5 of which are new, and 10 Business Plan milestones (BPMs), under the seven priority themes of the new 2013/14 Business Plan.

In addition this report includes the LAPS dashboard showing Hounslow’s performance compared to the London average for the previous quarter (2012/13 quarter four)

2. It recommends Cabinet note and discuss the progress made.

3. Overview of quarter one performance 2013/14 3.1 Below is an overview of performance under each of the Business Plan

themes. Annex A has been reformatted this quarter to accommodate a larger font, require less colour printing and the ability to print in black and white if required. The pack contains the same level of detail for each indicator and milestone. A guide to understanding the information contained in the pack is at the start of Annex A.

A Safe Borough Reduction in crime in Hounslow Town centre has significantly contributed to the substantial overall reduction of crime in the borough. Robbery, theft of motor vehicle and burglary as well as the other priorities identified in the Mayor’s Police and Crime Plan (BPI 11 (G)) show an overall decrease of 25.1% (748 fewer crimes) at quarter one 2013/14, against this time last year. Provisional data from January – March 2013 shows 12 people killed or seriously injured (KSI) in road traffic accidents (BPI 12 (G)). 12 (KSI) in 3 months is better than the anticipated 3% reduction. Annual figure will not be available until quarter four.

Bright Futures for the Borough’s Children and Young People Annual performance figures covering attainment, Ofsted school ratings, outcomes for children in Early Years Foundation Stage (BPI 31, 35, 36, 37) will be available later in the year.

2013/14 saw an increase in the number of primary and secondary pupils (BPI 38 (G)) achieving one of their top 3 choices of schools. In particularly admissions for secondary school pupils was high, increasing from 87% in 2012/13 to 93%.

With bulge classes finalised as well as the building programme on target to increase permanent provision, we are well placed to ensure that we meet our statutory duty to provide sufficient school places to meet the increased demand for schools at the start of this school year. This includes extra places for children with special needs (BPM 30 (G)).

A Thriving Economy with More Affordable Homes

Due to the economic climate and slow-down in construction, the target for (BPI 45 (G)) affordable homes to rent or buy rolled forward to be completed in 2013/14/15. There has been total of 980 affordable homes completions up to end of March 2013, and performance is currently on target; with a total of 147 affordable housing units created and empty homes brought back into use in quarter one.

Work has started progressing well with the economic development priority to create a better mix of new jobs available locally (BPM 48 (G)), with completion of the draft economic strategy which lists the projects aimed at working to retain and attract a range of employers, as well as working in collaboration with the Economic Business Forum on a range of initiatives, including skills and training.

The regeneration priority for the development of Hounslow Town Centre is underway with the developers shortlisted and submissions for the master plan (BPM 49 (G)) currently being prepared.

A Clean, Green Borough Improving street scene (BPI 51a, b, c &d) levels of litter, detritus, graffiti and fly-posting is of high priority for the council, and the next Keep Britain Tidy survey results will be published in August 2013, available for Cabinet meeting.

There has been a slight increase in the rate of domestic recycling compared to this time last year (BPI 57 (A)); this is as a result of less residual waste from households and more garden waste being collected for recycling over the quarter one period. Participation rate is anticipated to continue to increase in 2013/14 with the wheeled bin trial and services for flats above shops making an impact, which should result in less rubbish sent to landfill.

Annual target achieved with two new parks (St John's Gardens and Feltham Park) awarded Green Flag Status this year (BPI 82 (G)); We are on track to achieve green flag status for all of Hounslow’s 16 key parks by 2018.

The new ‘Hounslow Highways’ contract (BPM 58 (G)) is underway and work has commenced to achieve measured improvement in carriageway and footway conditions, as well as improved street-lighting and minor works to highway structures and bridges.

Activity to ensure future operations at Heathrow Airport (BPM 83 (G)) are not compromising the local environment, including aircraft noise mitigation, progressing well, and continues to be on time and within budget, and we are achieving the outcomes as specified.

An Active, Healthy Borough Results from the Active People’s survey over a period from April 2011 to April 2013 showed the highest percentage of our population regularly participating in sport or physical activity (BPI 63 (G)). This was due to more coordinated and increased activity by a range of local partners. Data received at quarter one for indicators covering improved health of local residents’ (BPI 68a (R)) has been delayed and is incomplete. There has been a change in approach towards NHS health checks, with focus now on early prevention and targeting of deprived communities, this has led to fewer health checks being completed overall. Similarly the Stop Smoking Service (BPI 68b) is now shifting focus from the general population to concentrate on targeting at risk groups, and carrying out early prevention work in the boroughs schools. Quarter one performance figures will be available mid October 2013 and reported at quarter two. The Heston Leisure Centre redevelopment (BPM 67 (G)) is continuing as planned, with the appointment of the main contractor to procure the construction works. A draft decision for planning application has also been obtained and Greater London Authority grant funding secured to deliver site B which consists of 88 units of affordable housing.

A design team to progress development proposals for both Gunnersbury Park and Boston Manor House (BPM 69 (A)) has been appointed, submitting a bid to the Heritage Lottery Fund is to commence in 2014 to obtain at least £10million in grant aid to help restore both sites.

Help & Support for Our Residents Who Need It Most

Teenage pregnancy (BPI 27 (R)) is reported 18 months in arrears, the latest quarter one figures refer to calendar year 2012 which shows performance falling short of target. Commissioning of targeted work has continued on an individual level and through evidence based group programmes, but the impact will not be known due to the lag time in statistical evidence. Similarly trends are difficult to assess as the rate has both increased and decreased over the past four quarters.

A net increase of nine foster carers (BPI 28 (R)) achieved since 2011/12, falling short of target (net increase of 10 each year). Currently there are a number of potential new recruits being assessed, which should help increase new registrations.

The continuing success of reducing the number of young people entering the criminal justice system for the first time (BPI 29 (G)) is on track to achieving its annual target of a maximum of 170 first time entrants.

We continue to help our older residents maintain their independence and stay out of hospital with quarter one results showing 62% of our older residents who completed the ‘reablement phase’ not requiring an on-going support package (BPI 74a (G)).There has been an increase in the number of clients going through the reablement service (BPI 74b (A)) and as a result only requiring a reduced care package (New BPI 74c (G)). Greater numbers of clients are expected to enter the reablement service in the winter months with end of year performance set to reflect this continuing improvement.

At quarter one 70% of our adult residents with social care needs received a personal budget (BPI 76 (G)), exceeding the target (60%). This positive trend is continuing from last year when we exceeded both the local target and that set by the Care Minister (70%). Changes in the administrative process have been introduced since the period of quarter one to ensure that children and young people at risk of abuse or neglect have a timely and comprehensive multi agency plan to protect them (BPI 77). Social work teams continue to take active steps to work with families and partner agencies to address risks whilst waiting for an approved protection plan.

A review of the timeline with which children in need of adoption are matched with the best available adoptive placement (BPI 78 (R)) shows that at quarter one 80% of cases were matched within the 6 month target. However, the complex nature of one case significantly skewed figures resulting in performance of 9 months for this period. Performance is expected to level out during the course of the year.

We have significantly exceeded the annual 2013/14 target by signing up a total of twelve new primary schools through the evidence based targeted mental health in schools programme (New BPI 79 (G)). Roll out will begin in September at the beginning of school term.

June saw the re-launch of Common Assessment Framework (CAF) with multi-agency partners (New BPI 80 (G)). This is to enhance working across agencies and should lead to a single referral process, which will help further increase numbers of CAFs. Performance is on track to meet 2013/14 target.

We have successfully identified an additional six new families in need of intensive family support (BPM 74 (G)) and interventions have successfully shown no new escalations to social care. The Intensive Family Support Project has also linked in with Hounslow’s Youth Offer over the summer months to ensure this vulnerable cohort of young people have access to quality provision during this period.

An ambitious council which improves the lives of residents & works in a transparent & efficient way

Despite the introduction of council tax support and technical changes, the collection rate for council tax (BPI 70 (G)) continues to perform well, (30.7%) being the best quarter one on record.

The on-site assessment to seek IIP re-accreditation (BPM 75 (A)) was completed during January 2013. An action plan has been developed and implemented to address the areas of concern highlighted in the assessors report and a mini survey was undertaken in June 2013 to assess progress. Re-assessment is scheduled for later in September 2013, with the expectation to be re-accredited. LAPS – London-wide benchmarking dashboard (2012/13 Quarter Four data)

79% of pupils achieved level 4 or above in both English and Maths at KS2 (LIS 10). Although attainment was below London average (82.06%), Hounslow’s performance was in line nationally and with our statistical neighbours. This was a priority area for the Council which in 2012/13 exceeded its local target by 4% points (BPI 37 (G)). A more stretching target has been set for 2013/14, and other actions include the appointment of an interim head of school improvement, a major revision of the school effectiveness strategy and an audit of strengths and weaknesses reflecting parameters in the new Ofsted framework for inspection of local authority arrangements for school improvement.

Although quarter four performance for LIS 14, percentage of carers receiving needs assessments or review was below the London average, performance was in line with previous years and improved throughout the year as assessments were recorded and we achieved 20% by the year end (2012/13).

The percentage of care leavers in employment, education or training LIS 15 (49.1%) was lower than London average (64.38%). There had been an increase in the number of 19 year olds, many of which came into care at a much older age where engagement in education was likely to be severely disrupted. Government legislation is underway to extend leaving care services

to include those up to the age of 25, and the uptake of employment, education or training in this older cohort has been significant within the Pathways service. Hounslow’s acceptance rate is higher than average, but on par with the increasing trend in the number of homeless applications accepted as priority need across London LIS 18. We undertake extensive prevention work and applications are only made when all prevention options have been exhausted. Therefore in most cases the statutory criteria for approval as homeless has already been met.

614 kg of residual waste per household LIS 19 was performing quite below average when compared to London (500). This may have been a result of Hounslow having larger households in some areas, as well as a higher number of Houses in Multiple Occupation (HMOs), both of which result in more waste being produced. Work is being done to increase recycling (refer to BPI 57 (A)) and the initiatives are looking at ways to reduce the amount of rubbish produced per household and encourage more recycling.

Cleanliness of the borough’s streets as reported in the results of the last Keep Britain Tidy (KBT) survey 2012/13 showed level of litter 12.3% (LIS 21a / BPI 51a (R)), and levels of detritus 19.7% (LIS 21b / BPI 51b (G)), both falling significantly below the London average. The results do show that with the Private finance Initiative (PFI) all areas of street scene saw an overall improvement on the previous year. Hounslow Highways is introducing more mechanisms, efficient routes and overall better enforcement to further improve performance in 2013/14 and bring the borough up to a satisfactory standard. The most up to date 2013/14 KBT survey results are delayed and will now be reported at quarter two.

Comparative data was not available for LIS 11, as Department for Education suppresses data where there are small numbers of Looked After Children (LAC), this is why Hounslow appears as ‘n/a’ within the quarter four dashboard. With the implementation of a new social care recording system TRIO in January 2013, quality and access to performance data for children’s social care indictors (LIS 4,5,6,7) was slowed down, therefore were unavailable to be reported within the LAPS dashboard. This data will be available going forward into 2013/14.

4. Financial Details a) Financial Impact On The Budget (Mandatory) b) Financial Background (optional)

Not applicable c) Comments of the Assistant Director Strategic Finance

This report updates Cabinet on delivery of the performance indicators and milestones in the 2013/14 Business Plan. It has no direct financial implications.

5. Legal (to be completed in conjunction with the Legal Department) a) Legal Details

There are no legal implications arising from this report.

b) Comments of the Assistant Director Corporate Governance The AD Corporate Governance supports the recommendations. 6. Value for Money, Key Implications, Sustainability Impact Appraisal, Risk

Management, Staffing/Workforce and Accommodation implications, Property and Assets, Any other Implications, Timetable for Implementation, Background Information:

Not Applicable/ No direct implications. 7. Links to Council Priorities

This report directly addresses the Councils priorities through the monitoring and reporting of business plan Indicators and milestones.

8. Equalities, Human Rights and Community Cohesion

The impact assessment on this report indicates that the outcomes of this report will have no adverse impact on any equality group. However, where as a result of performance monitoring, policy changes are proposed, it may be necessary to consider potential impact in more detail as part of the policy review.

9. Consultation

The information in the report has been collated from the council officers responsible for managing the services covered. The council’s partners, the Metropolitan Police, West London Mental Health Trust and Public Health/ CCG have been consulted over the information relating to the partnership indicators and milestones the council does not have direct control over.

10. Appendices

Annex A contains full details for each indicator or milestone and a guide to understanding the information and RAG rating applied.

REPORT ENDS

The Business Plan 2013 - 2014

PIs & Milestones

How to use this pack:-

Annex A covers all Business Plan Indicators (BPIs) and Business Plan Milestones (BPM) under the 7 themes of the Business Plan agreed by Cabinet on 18/03/13. Information includes Quarter One (April to June) 2013/14 performance, quarter one target and Red/Amber/Green (RAG) status. Supporting narrative is provided to explain the performance and status of each PI and milestone in more detail.

The London Area Performance System (LAPS) Dashboard, with comparative performance data against other London local authorities. LAPS data takes longer to compile, so is one quarter behind and only covers Q4 2012/13 (January to March).

Where the LAPS indicators also feature in the councils Business Plan 2013/14 these have been highlighted in blue in Annex A, for ease of reference.

The pack can now also be printed in black and white if required. The addition of the letters G/A/R within the quarter one outturn coloumn makes it easier to determine performance.

London Councils acknowledge that there are some difficulties with the LAPS data, including lack of full coverage from all authorities and different methodologies used to collect and calculate PIs. They are consulting authorities on options to improve this during 2013/14.

Red/Amber/Green ratings

In this report Business Plan Performance Indicators (BPIs) are assessed as follows:Green (G) Target met/exceeded.Amber (A) Performing within an acceptable level of tolerance.Red (R) Outturn is below target and is not within an acceptable tolerance.Other The RAG rating for this PI is not available at this quarter.

Business Plan Milestones ( BPMs) are assessed as follows:Green On time and within budgetAmber At riskRed Immediate action required

The Polarity column tells you if ‘High’ or ‘Low’ numbers (or percentages) mean better performance.

Each PI and Milestone has an associated ‘Threshold’. This is how we decide the RAG rating. If the threshold is, say 10%, then performance of up to 10% worse than the performance target will be Amber and worse than 10% will be Red. Thresholds vary depending on each indicator.

RefLead MemberCLT & Lead

officerPerformance Indicator Freq of Reporting Polarity Latest outturn

available for 12/13 13/14 Target Threshold Q1

Cllr Ed Mayne Brendon Walsh(Aled Richards)

Support the Metropolitan Police in crime reduction priorities identified in the Mayor's Police & Crime Plan

QuarterlyPartnership PI

(Police)

Low15,298

(2012-13)

4.2% reduction by the end of

2013/14N/A

2230

G

Cllr Ed Mayne Brendon Walsh(Aled Richards)

Reduce each year the number of people killed or seriously hurt in road traffic accidents, contributing to an overall reduction of 33% between 2008 and 2020, as set out in the Hounslow Transport Strategy

Annual - January to December (full year results due March/April 2014)

Low 73 KSI

3% reduction (year-on-year from base line

figure). 106 for 2013 calendar year

(27 for Q1)

10%

12 (January - March

provisional)

G

Cllr Lily Bath Sherry Malik

(Chris Hogan)

Reduce the rate of re-offending by young people by 5% over 3 years. (2010 baseline of 40.51%)

Annual (18 months in arrears) High 37.24% 39.17% 0

37.24%(2012/13 outturn)

GBPI 13

Commentary The re-offending information for cohort 2011 was finalised in July 2013 since the indicator matches offenders identified in 2011 and their re-offences in 2012 over a 12 months period. The outturn therefore relates to 12/13 target re-offending rate of 39.84 where more than 2% reduction was achieved.

Theme 1: A SAFE BOROUGHPledge 1

The Council has pledged to take action on crime and put 100 uniformed officers on the streets and CCTV in crime hotspots

BPI 11

CommentaryThe Q1 performance for 2013 against 2012 shows a reduction of 25.1% in identified crimes (748 fewer offences). This includes Robbery decreasing by 34% (67 fewer offences), Theft of Motor Vehicle down by 37% (63 fewer offences) and Burglary reducing by 27% (172 fewer offences).

Hounslow police are investing more time into managing a cohort of prominent offenders which involves enforcement of curfews and bail conditions (Offender Management). Hounslow Police are early adopters of Predictive Policing which uses an system to collect data on crimes and effectively predict areas where further crimes are likely to occur making patrols more intelligent and with more impact. Early evidence shows predictive patrols have reduced residential burglary.Reductions in Hounslow Town Centre, helped by the 16 strong Town Centre Police team, have made a significant contribution to overall crime reduction in the Borough.

BPI 12

Commentary

RefLead Member,

CLT & Lead officer

Performance Indicator Frequency of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

Cllr Tom BruceSherry Malik

(Michael Marks)

Increase the percentage of children achieving 5 or more good GCSEs (A* to C) including English / Maths

Annual

High

Partnership PI (Academies)

62.50% 64% achieve 5 or more good GCSEs

Green >63%Amber >62%

Red <62% N/A

Cllr Tom BruceSherry Malik

(Michael Marks)

Support schools to improve the overall standard of education in the borough, ensuring the percentage of schools judged good or better by Ofsted is above both London and national averages.

Termly

High

Partnership PI (Academies)

N/A Above both London and national average N/A N/A

Cllr Tom BruceSherry Malik

(Michael Marks)

Outcomes for children in the Early Years Foundation Stage (EYFS) profile to be in line with statistical neighbours and national averages

Annual High N/A - NewIn line with statistical

neighbours and national average

N/A N/A

Cllr Tom BruceSherry Malik

(Michael Marks)

Increase the number of children achieving combined attainment Level 4 or more and 2 Levels of progress in both English and in Mathematics. To be at least at national average in each indicator

Annual High

79% achieved level 4 in English &

Maths

a) 81% achieve level 4 in English & Mathsb) 88% 2 levels of

progress in Mathematics andc) 91% English

At least 2 sub indicators are

metN/A

Cllr Tom BruceSherry Malik

(Michael Marks)

Ensure even more parents get their children into a school of one of their preference. Annual High

Primary - 94%Secondary -

87%

Primary - 95%Secondary - 87% None

Primary 95%

Secondary 93%

G

Theme 2: BRIGHT FUTURES FOR THE BOROUGH'S CHILDREN & YOUNG PEOPLEPledge 2

The Council has pledged to provide extra cash to local schools to improve standards and provide new school places to give parents a better choice

BPI 31

CommentaryThis is an annual indicator. Provisional data will be available in September 2013 and validated data will be reported in January 2014.

BPI 37

LIS 10

CommentaryThis is an annual indicator. Provisional data will be available in September 2013 and validated data will be reported in January 2014.

BPI 35

CommentaryThis indicator is reported termly and next available outturn will be available in Q3.

BPI 36

CommentaryThis is a new national indicator and reporting will be in January 2013.

BPI 38Commentary95% and 93% of Hounslow pupils were selected for a primary or secondary school of one of their top 3 choices respectively. The increase in admissions for secondary school preferences was particularly high from 87% in 12/13 to 93%. More capacity to meet demand was created in schools across the borough which may have aided the increase.

RefLead Member,

CLT & Lead Officer

RAG rating at Q1

Cllr Lily BathSherry Malik

(Michael Marks)GreenProgramme of school expansions and insertion of bulge classes to

meet demand

Annual Target

BPM 30 (previously BPI

30)

Commentary: Delivery is on time and within budget to meet 2013 school places.

Milestone

Ensure a school place is available for every child of statutory school age

Summary of products to be delivered in the next 3 months:Planning for consultation to expand 4 primary schools, 6 SEN centres and 2 special schools between 2014-16, with consultations due to commence from 9th September.

Summary of products delivered during the past 3 months:In Q1 bulge classes have been finalised and planning applications submitted for temporary accommodation. Building programme also on target for summer to commence to increase permanent provision. This includes 19 permanent expansions approved as part of School Expansion Programme 2013-15 and 17 bulge classes in 2013-17.

RefLead Member,

CLT/Lead OfficerPerformance Indicator Freq of Reporting Polarity Latest outturn

available for 12/13 13/14 Target Threshold Q1

Cllr SteveCurranBrendon Walsh(HeatherCheesbrough)

2,500 affordable homes to rent or buy by 2014 Quarterly High 980

400 affordable homes (Q1 target = 100)

5%147

G

RefLead Member,

CLT/Lead OfficerRAG at Q1

Cllr Steve CurranBrendon Walsh(HeatherCheesbrough)

Green

BPM 48

Performance Commentary:The council’s economic development strategy action plans lists a number of projects aimed at retaining or attracting new business to the borough. For implementation in 2013/14 these include: supporting SME’s through a financial literacy programme, undertaking research to support implementation of a programme to support business access to growth accelerator programmes, supporting business cluster development and procurement growth, working with London & Partners to raise Hounslow’s profile as a business investment destinationOver 11% of Hounslow’s workforce is directly employed at Heathrow and as much as 20% of the workforce is in airport related industries. To ensure economic resilience going forward it is important that Hounslow diversifies its employment base whilst up-skilling its residents. Long term projections show shrinkage in the employment market and Hounslow could be vulnerable to high job loses through the closure or relocation of a small number of larger corporate businesses such as GSK or BSKYB.

Summary of products to be delivered in the next 3 months:Adoption of economic development strategy action plan. Commencement of the review of Local Economic Assessment. Develop specification for the tender of business support programmes: financial literacy and business growth project. Completion of website information to improve signposting to training and employment support in relation to Welfare Reform.

Summary of products delivered during the past 3 months:•Hounslow Economic Business Forum (EBF) meeting held in June: group consulted on the local plan. Refreshed EBF proposals to be discussed at next meeting to raise profile and remit.•10 new apprenticeships identified through BSKYB contractors. •Hounslow Skills Training & Employment Partnership meeting held in June: •Successful partnership bid to London Councils to increase 16-18 apprenticeships.•Connexions bid to address NEETs issues submitted to City of London Corporation.•Completion of a feasibility study to inform the incorporation of a cafe in the Outer London Fund •Hounslow project events structure in west square. •Completion of a draft economic development strategy action plan. Projects identified and commissioning initiated.•Completion of an Economic Development section 106 stock take. •Ongoing monitoring of European Social Fund projects and business support contracts. •Skills and training workshop held with key stakeholders to inform skills and training shortages.

Create a better mix of new jobs available locally by working to retain and attract a range of employers

Continued development of a range of initiatives in collaboration with the Economic Business Forum:"In Hounslow" branding exercise - "Lighting up the Golden Mile" project to strengthen area profile - Employer engagement through HSTEP - Improved signposting for apprentices and training opportunities

Theme 3: A THRIVING ECONOMY WITH MORE AFFORDABLE HOMESPledge 3

The Council has pledged to establish a new partnership with local businesses and housing associations to create jobs and 2,500 affordable homes to rent or buy by 2014

BPI 45 (NI 155)

Commentary In Quarter one, 124 affordable housing units were created and 23 empty homes were brought back in to use. We are awaiting figures for New Buy.

Milestone Annual Target

RefLead Member,

CLT & Lead Officer

RAG rating at

Q1

Cllr Steve CurranBrendon Walsh (Heather Cheesbrough)

Green

Milestone Annual Target

BPM 49

Kick start the regeneration of Hounslow Town Centre by securing an agreement with a private sector partner to develop new retail, leisure and cultural facilities on the car park land south of the Asda development

Completion of Town Centre master plan expected June 2012 and procure a development partner for Key Site 1 - phase 2 by March 14. Implement OLF round 2 improvements to pedestrian area of High Street by March 14

Summary of products delivered during the past 3 months:Four developers shortlisted, currently preparing submissions for September. Title work progressed and acquisition of Holloway Street houses underway.Summary of products to be delivered in the next 3 months:Developer interviews held and submissions evaluated. Cabinet report drafted. Final master plan report to be taken to cabinet for approval.Performance Commentary:

RefLead Member, CLT & Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

BPI 51 (a) NI 195a

(LIS 21a)

Maintain levels of Litter to satisfactory level (as defined by Keep Britain Tidy) 10.70% 10% or less

BPI 51 (b)NI 195b

(LIS 21b)

Maintain levels of Detritus to satisfactory level (as defined by Keep Britain Tidy) 20.10% 22% or less

BPI 51 (c )NI 195c

(LIS 21c)

Maintain levels of Graffiti to satisfactory level (as defined by Keep Britain Tidy) 2.80% 5% or less

Maintain levels of Fly posting to satisfactory level (as defined by Keep Britain Tidy) 0.70% 1% or less

Cllr Colin EllarBrendon Walsh (Heather Cheesbrough)

Reduce the Council's carbon footprint each year to achieve a 20% reduction by 2017 as set out in our Carbon Management Plan

Annual(Financial

Year)Low

N/A

28,619 tonnes of carbon (2011/12)

4% reduction 10%

N/A 2012/13

outturn will be available for

Q2

Cllr Colin Ellar Brendon Walsh (Aled Richards)

Increase domestic recycling and minimise waste each year to ensure we are recycling or composting 50% of Hounslow's domestic waste by 2020

Quarterly High 34.98% 38% 10%36.85%

A

BPI 56Commentary The Council is considering using the RE: FIT programme to retrofit key corporate buildings which will significantly contribute to the 20% carbon reduction target by 2017. RE: FIT and the Programme Delivery Unit will be an invaluable support mechanism for Hounslow in assessing our options. This project is an Energy Performance Partnership/Contract (EPP/EPC) to which a selected provider/partner provides finance and the money saved on energy bills is used to make the repayments for the retrofit measures. The overall project cost may be £15m+ (no cost to the Council), delivered in phases, so this may involve 5 phases of £3m.

BPI 57Commentary The recycling % for this quarter is slightly higher than quarter 1 last year which was 36.22%. This is a result of less overall waste being collected, including less household rubbish collected compared to the year before, and more garden waste collected for recycling. This is a good result so far in the year and with the impact of the wheeled bin trial from July onwards it is hoped this recycling % will increase slightly, with a further positive impact from the flats above shops service starting in September. The Wheeled bin trial aims to restrict the amount of rubbish that can be placed out and lead to increased recycling, and the flats above shops give people living in these 4000 flats a recycling service for the first time.

Theme 4: A CLEAN, GREEN BOROUGHPledge 4

The Council has pledged to establish a 24/7 team of grime busters to tackle graffiti, litter and dumped rubbish and create a direct dial phone number for immediate action.

BPI 51 (d)NI 195d

(LIS 21d)

N/A 10%Low3 times per year

CommentaryQ1 data is slightly delayed and should be published and available for quarter two.

Cllr Colin EllarBrendon Walsh(Aled Richards)

RefLead Member, CLT & Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

Cllr Ed MayneBrendon Walsh (Aled Richards)

Reduce the percentage of trips made by car in the borough, contributing to an overall reduction of 8% between 2009 and 2031 as set out in our Hounslow Transport Strategy

Annual Low47.1%

(2008/09 to 2010/11)

0.3% reduction 10% NA

Cllr Colin EllarBrendon Walsh(Heather Cheesbrough)

Achieve the protection and enhancement of wildlife habitats through the active management of our sites of importance for nature conservation as set out in our Biodiversity Action Plan 2011-16

Annual High1 site brought

into active management

2 sites being brought into

active management

1 site brought

into active manageme

nt

NA

Cllr Ajmer Grewal Brendon Walsh (Peter Matthew)

Achieve green flag status for all of our 16 key parks by 2018 Annual Target High

6 parks achieved green

flag status

2 New Parks plus existing green Flag

Parks

1 New Park plus

existing green Flag

Parks

2 New Parks plus existing

green flag parks

GBPI 82

Commentary Two new parks have achieved Green Flag Status this year; St John's Gardens and Feltham Park. The existing six parks with Green Flag status have retained this status. These six parks are Boston Manor, Bedfont Lakes, Beaversfield Park, Hanworth Park, Crane Park and Turnham Green.

BPI 81

BPI 59 Commentary Figures for 20010/11 to 2012/13 are unlikely to be available until early 2014. Data is from Annual London Travel Demand surveys administered by TfL. Latest data is average day (seven-day week) 2009/10 to 2011/12. Within the statistical limits of the survey, it is not possible to ascertain whether car use is going down, up, or remaining static. However, cycle use has climbed from 2.8% in 2006/07 to 2008/9 to 4.0% in 2009/10 to 2011/12, mainly at the expense of tube use.

Commentary Continue to work with partners to implement actions outlined within the Hounslow Biodiversity Action Plan, to ensure that the borough's Sites of Importance for Nature Conservation are in active management. Figures will be reported at Quarter 4.

RefLead Member, CLT & Lead Officer

RAG rating at Q1

Cllr Colin EllarBrendon Walsh (Aled Richards)

AmberA

RefLead Member, CLT & Lead Officer

RAG rating at Q1

Cllr Colin EllarBrendon Walsh (Heather Cheesbrough)

Green

Summary of products to be delivered in the next 3 months:Further investment on carriageway, footway and street lighting.

Summary of products delivered during the past 3 months: The new service provider, Hounslow Highways had a contractual target at 30 June 2013 to achieve a measured improvement in carriageway and footway condition, to replace approximately 18% of the old street lighting and illuminated street furniture and complete some minor works to highway structures and bridges. The programme of carriageway and footway resurfacing achieved the improvement in network condition and the scheduled works were completed on the structures and bridges. The street lighting programme was slightly delayed by supply chain shortages but will be recovered in the next quarter.

Continue to deliver the anti-Heathrow expansion campaign. Make formal submissions on night flights regime, operational freedoms and the Davies Commission.

Milestone

Performance Commentary:The major programme of investment in carriageway and footway resurfacing is progressing within the specified timescales. Some delays in implementing the replacement street lighting programme will be rectified before the end of the year.

All contract milestones for 2013/14 achieved

BPM 83

Performance Commentary

Summary of products to be delivered in the next 3 months:• Commission the economic impact assessment of Heathrow scenarios on Hounslow. To be completed by October 2013.• Respond to the CAAs consultation on information provision to ensure that the community is protected from noise emissions from aircraft.• Continue to formulate a response to the Davis commissions report on noise.• Continue discussions with BAA on noise mitigation for Hounslow schools and community buildings.

Milestone

Summary of products delivered during the past 3 months: • Completed the community consultation on expanding Heathrow. Over 6000 responses received. Analysis to be completed and results will be used to formulate responses to emerging consultations on airport expansion.• Meetings continue to take place with BAA to discuss the council's position on airport expansion and noise mitigation for local school and community buildings. • Submitted comments to CAA in relation to the sixth quinquennial charging regime. Aim is to ensure that the borough's economy is protected from reduced spending by Heathrow in the community.• Scoped a study to investigate the economic impact assessment of Heathrow scenarios on Hounslow. Study to be tendered and commissioned.• Continued work on Operational Freedoms to maintain an overview and protect the community from additional noise.

Annual Target

BPM 58

Annual Target

Continue to work to ensure that future operations at Heathrow Airport do not further compromise our local environment and to improve the level of aircraft noise mitigation available to residents

Achieve all milestones within specified timescales as set out in the PFI contract

RefLead Member,

CLT/ Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn

available for 12/13

13/14 Target Threshold Q1

Cllr Ajmer GrewalBrendon Walsh (Peter Matthew)

Increase each year the percentage of our population regularly participating in sport or physical activity to enable us to reach 25% by 2022 as stated in Hounslow's Physical Activity and Sports Strategy

Annual High

21.0% (October 2010 to October 2012)

20% 10%21.3%

G

Cllr Ajmer GrewalBrendon Walsh(Peter Matthew)

Improve the health of local residents by:a) Undertaking 4600 health checks each year of residents aged 40-74 who haven't had a health check in the previous 5 years and all the other disease group exceptions

Quarterly

HighPartnership PI(NHS / CCG -

provider element)

510 during first 3 quarters of 2012/13 for 65 and over age group

Estimated 4,600 health checks (Q1 = 1150)

5%296

R

Cllr Ajmer GrewalBrendon Walsh(Peter Matthew)

Improve the health of local residents by:

b) Helping 1,400 residents each year give up smoking for consecutive 4 weeks

Quarterly

HighPartnership PI(NHS / CCG -

provider element)

1908 1400 5%Q1 data

not available

Commentary The NHS Health Checks programme has encountered delays due to transition arrangements, many GP Practices signed up late in Q1 and so may not have carried out health checks for much of the quarter. The performance data submitted is not reflective of true performance; to report on performance we are using invoices submitted by GP Practices for payment as we do not have access to the SystmOne (GP management system) which would provide 'real time' data, due to transition issues. A better indication of true performance for Q1 will be available for inclusion in the Q2 report. Of the 40 GP Practices signed up to deliver Health Checks, invoices have only been received from 12, meaning we are still awaiting performance data from the majority of programme deliverers. The Information Governance Lead for Public Health has confirmed there is no risk accessing SystmOne data, we are awaiting the provision of a safe computer to use from CCG to be able to access GP data. It is hoped this will be provided in the very near future. Q2 data should be more complete and show actual activity.

BPI 68b

Commentary Quarter one resutls will be available mid-October 2013 and reported at quarter two.

Theme 5: AN ACTIVE, HEALTHY BOROUGH

BPI 63 Commentary This figure is from the Active People survey and is based on data from April 2011 to April 2013. This is the highest figure we have had since the survey started in 2006. Encouragingly, this follows increased and more coordinated activity by a range of local partners during this time. A ten year Physical Activity and Sport Strategy was produced last year in collaboration with local stakeholders within the borough’s Community Sport and Physical Activity Network (CSPAN). Members from the CSPAN network were integral in the local Olympic legacy programmes, with the establishment of a vibrant new junior athletics club in the borough, free tennis coaching provided to all primary schools by Dukes Meadow Tennis Club and a youth rowing development programme together with London Youth Rowing.

BPI 68a

RefLead Member,

CLT/ Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn

available for 12/13

13/14 Target Threshold Q1

Cllr Lily Bath Sherry Malik (Michael Marks)

Improve the health of local residents by:

c) Reduce the percentage of children in reception classes who are obese from 14% in 2009/10 to less than 11% by 2014/15

Annual

LowPartnership

PI(NHS / CCG -

provider element)

12%

12% or less of

reception children

are obese

N/A

Cllr Lily Bath Sherry Malik (Michael Marks)

Improve the health of local residents by:

d) Reduce the percentage of children in year 6 classes who are obese from 24% in 2009/10 to less than 21% by 2014/15

Annual

LowPartnership

PI(NHS / CCG -

provider element)

23%

22% or less of year 6

children are obese

N/A

BPI 68c

Commentary This is an annual indicator.

BPI 68d

Commentary: This is an annual indicator.

RefLead Member,

CLT / Lead Officer

RAG rating at

Q1

Cllr Ajmer GrewalBrendon Walsh (Heather Cheesbrough)

Green

RefLead Member,

CLT/ Lead Officer

RAG rating at

Q1

Cllr Colin Ellar Cllr Ajmer GrewalBrendon Walsh (Peter Matthew)

Amber

Summary of products delivered during the past 3 months: Appointment of specialist consultants for museum design, collections management, interpretation planning and heritage advice to design team for Gunnersbury Park.

Submit Stage 2 Application for Gunnersbury Park to the Heritage Lottery Fund. Development of Stage 1 application to HLF for Boston Manor

Obtain at least £10 million in grant aid to help restore:-Gunnersbury Park-Boston Manor House

BPM 67

BPM 69

CommentaryGunnersbury Round 2 bid will be submitted in Feb/March 2014. Heritage Lottery fund (HLF) will take up to 6 months to reach a decision. If we are successful we will have notification of £9Million Lottery funding circa July 2014. We would hope to get this project on site in early 2015. Boston Manor will be taken to cabinet this December with a request that we submit a round 1 bid to HLF in 2014. If we are successful at Round 1 we would plan to submit a round 2 proposal in 2015/16. The PID for Boston Manor indicates HLF funding of £1.5Million might be achievable. With a round 2 pass we might have notification of this in the summer of 2016.

Summary of products to be delivered in the next 3 months:Production of design information to RIBA Stage C for Heritage Lottery Fund review of Gunnersbury Park proposals and discussion of project implementation for Boston Manor with John Laing and other stakeholders

Obtain planning permissions and agree design for the redevelopment of the Heston Leisure Centre by 2014

Milestone Annual Target

Summary of products to be delivered in the next 3 months:- Planning approval for the hybrid application- Initial offers from bidders for enabling development site A- Finalised sum for the construction works- Submission of Reserved Matters application for Site B- Appointment of a Main Contractor to procure the construction works for site B (88 number of units of affordable housing)

Summary of products delivered during the past 3 months: - Draft decision to grant planning permission for the hybrid application which includes 88 units of affordable housing - Appointment of Main Contractor to procure the construction works- Secured GLA grant funding to deliver Site B

Commentary

Procurement of construction works and marketing of enabling sites for disposal, subject to obtaining planning approval in summer 2013. Presentation of final business case to Cabinet for approval to proceed with the delivery of the leisure centre works and disposal of the enabling sites.

Milestone Annual Target

RefLead Member,

CLT & Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

Cllr Tom Bruce

Sherry Malik(MichaelMarks)

Achieve a 1% year on year improvement for children in receipt of free school meals (FSM) attaining 5 GCSE A*-C at GCSE, including English and Maths, and to ensure the attainment gap is below the national average and is at least in line with the London average

Annual High 50.80%

49.5% of FSM pupils achieving

5 GCSE's including English

& Maths

0% N/A

Cllr Lily BathSherry Malik(MichaelMarks)

Reduce the rate of teenage pregnancy by 3 per thousand by 2015 Quarterly

N/APartnership

PI(CCG -provider element)

30 conceptions per 1,000

34 per thousand female 15-17

births

Red - >37.5 per 1000 Green Amber - 35 per 1000 <34 per 1000

39.1 conceptions

per 1000 births

R

Cllr Lily Bath Sherry Malik (Chris Hogan)

Increase the number of Hounslow foster carers by 10 each year Quarterly High Net increase of

13

Net increase of 20 from 11/12

baseline (baseline 0)

0

Net increase of

9 from

baseline R

Cllr Lily BathSherry Malik(Chris Hogan)

Reduce the number of young people entering the criminal justice system for the first time to below the London and national averages

Quarterly Low 96 FTE170 maximum

first time entrants

2%22 FTE

G

CommentaryThe previous year outturn was well within the target, however, the most recent quarterly data available (Q1 2012) shows that Hounslow is exceeding this and is rated red. It is not possible to assess any trends yet as the rate has both increased and decreased over the past 4 quarters. As part of the council's budget reductions since April 2011 there have been some reconfiguration of funding for the dedicated teenage pregnancy team within children's and Adult services. Whilst the dedicated Teenage pregnancy team was dismantled, commissioning of targeted work has continued both on an individual level and through evidence based group programmes. The impact of this will not be known due to the lag time in statistical evidence. But the Early Intervention Service is committed to not only continue this targeted work around teenage pregnancy but also build capacity within youth services to develop these programmes further.

BPI 28

Commentary This is a cumulative total from 11/12 baseline. At the end of the first quarter there were 7 de-registrations and 3 registrations, which takes the net increase for Q1 to 9 foster carers. The team is currently assessing a further 10 foster carers, as potential future recruits.

BPI 29CommentaryIn Q1, 22 young people were convicted of a criminal offence. Whilst this is slightly above the numbers the same period in 12/13 (20FTE) the target reduction of up to maximum 170 first time entrants is on track.

Theme 6: HELP AND SUPPORT FOR OUR RESIDENTS WHO NEED IT MOST

Commentary This is an annual indicator and provisional figures will be available in September.

BPI 25

BPI 27

RefLead Member,

CLT & Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

Cllr Shantanu RajawatSherry Malik(Shaun O'Leary)

Help older residents maintain their independence and stay out of hospital by:

a) Reducing the percentage of ' reablement' clients needing an on-going support package by 56% by 2015

Quarterly High 58% 54% 5%62%

G

Cllr Shantanu RajawatSherry Malik(Shaun O'Leary)

Help older residents maintain their independence and stay out of hospital by:

b) Increasing the number of clients going through the 'reablement' service by 30% by 2015

Quarterly High 28% 27% 5%24%

A

Cllr Shantanu RajawatSherry Malik(Shaun O'Leary)

Help older residents maintain their independence and stay out of hospital by:

c) Increasing the number of clients who have reduced care packages following a reablement review phase

Quarterly High 31% 30% 5%31%

G

Cllr Shantanu RajawatSherry Malik(Shaun O'Leary)

Ensure that 60% of adult residents with social care needs receive a personal budget by 2015 Quarterly High 70% 65% 5%

70%

G

CommentaryIn Q1, 178 clients went through the reablement service compared with 144 in Q1 11/12.

The indicator is moving in the right direction of travel based on Q1 data. More clients will go through the reablement service in the winter months (Q3 and Q4) than in the spring and summer (Q1 and Q2) and this should be reflected in the final outturn at year end.

BPI 74c (new)

CommentaryIn Q1, 16 of the 52 clients with an existing care/support package who completed a phase of reablement had their package reduced at the end of the reablement phase.

BPI74a

CommentaryIn Q1, 87 of the 139 clients who completed the reablement phase did not need an on-going support package.

BPI 74b

BPI 76

CommentaryQ1 performance is above target.

RefLead Member,

CLT & Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn available for

12/1313/14 Target Threshold Q1

Cllr Lily BathSherry Malik(Chris Hogan)

Ensure that children and young people at risk of abuse or neglect have a timely and comprehensive multi agency plan to protect them

Quarterly High N/A95% within 35 days of start of

the investigation0

81.8%

R

Cllr Lily BathSherry Malik(Chris Hogan)

Increase the timeliness with which children in need of adoption are matched with the best available adoptive placement (Baseline 8 months)

Quarterly Low N/A

Within 6 months for children in

need of adoption to be matched

0

80% of the cases were within the 6

months target

R

Cllr Lily BathSherry Malik(Michael Marks)

Improve the emotional resilience of children by increasing the uptake of new primary schools through evidence based Targeted Mental Health in Schools (TAMHS) programmes

Annual High N/A

Uptake of 3 new primary schools participating in

TAMHS programmes

Green > 3 Red < 2

12 new schools

G

Cllr Lily BathSherry Malik(Michael Marks)

Enhance multi-agency working through increasing the number the number of Common Assessment Framework (CAF) including the development of Family CAF model

Quarterly High

Increase the number of CAFs 50%

from baseline

113 10%113

G

BPI 77 (new)

CommentaryThe indicator measures the time taken from the start of a section 47 enquiry to the time taken to hold an initial child protection conference (ICPCC). In the first quarter there were 55 children subject to an Initial Child Protection Conference and therefore figures can be easily skewed by larger sibling groups. However, at the beginning of the year both services were performing below expectations to varying degrees. An independent audit was carried out in May and subsequent changes to the administrative process were introduced. As a consequence there has been a month on month improvement, and all things remaining equal we should see the ongoing benefit of those changes in future quarters. S47 enquiries are being carried out in an increasingly timely manner and Social Work teams take active steps to work with families and partner agencies to address risk whilst waiting for the ICPCC to ratify the Plan of Protection.

BPI 79 (new)

BPI 78 (new)

Commentary The indicator measures the average number of days between the placement order being granted and the child being matched and the number of children who meet the target of six months. In Quarter One, 80% of the cases were within the 6 months target, The overall average was nine months, the figure has been significantly skewed by the complex nature of one case. The indicator is measured cumulatively and is expected that outturn should level out over time.

Commentary12 new schools have signed up to the TAMHS programme. This has significantly exceeded the target of 3 new schools, and roll out will start at the beginning of school term (September)

Commentary 113 CAFs were made in Q1 and is on track to meeting the target. In June a re-launch of CAF was held with multi-agency partners, which will lead to developing a single referral process. It is anticipated this will help further increase the number and source referrals of CAFs. The Troubled Families Programme is to pilot the new Family CAF assessment.

BPI 80 (new)

RefLead Member,

CLT /Lead Officer

RAG rating at Q1

Cllr Lily Bath

Sherry Malik (Michael Marks)

Green

Performance Commentary: Delivery is on track and the project continue to work closely with families.

Summary of products to be delivered in the next 3 months:The service will aim to identify and work with a further 6 families by the next quarter. In July the service has linked in with Hounslow's Youth Offer to ensure this vulnerable cohort of young people have access to quality provision during the summer period.

Annual Target Milestone

BPM 74 Summary of products delivered during the past 3 months: Since April, the IFs project is working with 24 cases, 6 of which are new. Interventions have been positive and no families have escalated into social care.

Continue to monitor each family's progress in achieving their personal outcome target and minimising the number of families escalating into social care. (No more than 1 in 10 of referrals escalating to Social care)

Deliver and evaluate the Intensive Family Support Pilot Project working with our 30 families with the most difficult, multiple problems to increase school attendance, to support family members back into employment and training, and to reduce levels of antisocial behaviour and nuisance within their community

RefLead Member,

CLT/Lead officer

Performance Indicator Freq of Reporting Polarity

Latest outturn

available for 12/13

13/14 Target Threshold Q1

Cllr Jagdish Sharma Anthony Kemp

Maximise the annual rate of council tax collected in year to 97% and thereby generate extra income Quarterly High

97.8%

Qtr 129.9%

96.55% in year collection rate

AnnualAmber <97.2, Red <96.5%.

Q1Amber <30.1Red < 29.3%.

30.7%

G

RefLead Member,

CLT & Lead Officer

RAG rating at Q1

Cllr Tom BruceMary Harpley (Anne-Marie Scott)

Amber

Summary of products delivered during the past 3 months• PDA overall completion rate 87% at 30 June 2013• 2nd mini survey launched 17 June to assess progress against Staff Survey Action Plan

Summary of products to be delivered in the next 3 months• Half day workshop 9 July for Hounslow Leadership Group on local govt finance and innovative ideas for managing demand for services• Planning for full day HLG conference on new ways of working and attributes of successful senior managers• Results of 2nd mini survey analysed, discussed by CLT and communicated to staff via Cascade Brief and intranet• Focus groups with randomly selected staff to probe views and progress made • Staff selected by IIP assessor invited to briefing sessions and one-to-one or group interview• Preparation, including communications plan, for full Staff Survey at end of October

BPM 75

CommentaryRe-assessment with the expectation to be re-accredited against the areas where the indicators were not met scheduled for the second half of September 2013.• Two mini staff surveys undertaken to assess progress against the Staff Survey Action Plan before the full Staff Survey in October this year.• A range of training courses to meet identified needs are being provided in partnership with West Thames college.• A leadership development programme has begun for Hounslow Leadership Group (70) managers.• Improvements to communication via 6 monthly Directorate meetings, the Cascade Brief and Comms Boards.

Achieve IIP re-accreditation by end of 2013

Theme 7: AN AMBITIOUS COUNCIL WHICH IMPROVES THE LIVES OF RESIDENTS & WORKS IN A TRANSPARENT & EFFICIENT WAYPledge 5

The Council has pledged to wage a fresh war on waste and give all residents a council tax cut

BPI 70LIS22

CommentaryQuarter 1 of 30.7% reflects best ever Q1 collection, despite the expected drop due to the introduction of Council Tax Support and the technical changes. We will continue to monitor the collection rates.

Annual Target

Continue to invest in our staff and achieve re-accreditation as an Investors in People (IIP) organisation

Milestone

RefLead Member,

CLT / Lead Officer

Milestone RAG rating at Q1

Cllr Jagdish Sharma Brendon Walsh(Heather Cheesbrough)

Green

BPM 80

Annual Target

Reduce the number and cost of the buildings from which the Council operates by £500,000 while maintaining services

To have in place a Corporate Property Strategy by September 2013, and thereafter consider an action plan to meet the target.

Commentary

Summary of products delivered during the next 3 months• Outsourcing to start August 2013.• Property Database Specification prepared and consultations with IT ongoing.

Summary of products delivered during the past 3 months• Property strategy in preparation.

LOCAL AREA PERFORMANCE SOLUTION

(LAPS) Indicator Set

Retrospective Dashboard 2012/13 (Q4)

Hounslow: London Performance Dashboard: 2012-13 - Q4 FINAL

Risk and vulnerability Value Better performance GroupAverage Improving life chances Value Better performance Group

AverageQuality ofthe environment

Value Better performance GroupAverage

LIS 1: violence against the person crime rate per 1,000 population (NI 15)

20.48 18.28LIS 10: % of pupils achieving level 4 or above in both English and Maths at KS2 (NI 73)

79.0 82.06 LIS 19: kg of residual waste per household (NI 191)

614 500

Full Year Apr 12 to Mar 13 Annual 2011-12 Full Year Apr 12 to Mar 13LIS 2: Robbery, dwelling burglary, and theft of/from a motor vehicle crime rate per 1,000 population (NI 16)

22.1 22.34LIS 11: % of LAC achieving 5 A*-C GCSEs (inc English and Maths) (NI 101)**

n/a 20.00LIS 20: % of household waste sent for reuse, recycling & composting (NI 192)

35.0 35.0

Full Year Apr 12 to Mar 13 Annual 2011-12 Full Year Apr 12 to Mar 13

LIS 3: Total notifiable crime rate per 1,000 population (LIS 3)

88.3 95.10LIS 12: % of persons in school years 12-14 who are NEET (NI 117)

4.4 4.67LIS 21a: % of land that has unacceptable levels of litter (NI 195a)

12.3 5.4

Full Year Apr 12 to Mar 13 Full Year Apr 12 to Mar 13 Most recent survey

LIS 4: % of childrens core assessments completed within 35 days (NI 60)

n/a 70.87LIS 13: % of social care clients receiving Self Directed Support (NI 130)

70.0 64.32LIS 21b: % of land that has unacceptable levels of detritus (NI 195b)

19.7 7.5

Full Year Apr 12 to Mar 13 Full Year Apr 12 to Mar 13 Most recent survey

LIS 5: % of child protection cases reviewed within required timescales (NI 67)

n/a 98.65LIS 14: % of carers receiving needs assessment or review (NI 135)

20.0 35.43LIS 21c: % of land that has unacceptable levels of graffiti (NI 195c)

3.5 3.8

Full Year Apr 12 to Mar 13 Full Year Apr 12 to Mar 13 Most recent survey

LIS 6: % of children having a child protection plan for 2nd or subsequent time (NI 65)

n/a 11.71LIS 15: % of care leavers in employment, education or training (NI 148)

49.1 64.38LIS 21d: % of land that has unacceptable levels of fly posting (NI 195d)

0.9 1.3

Full Year Apr 12 to Mar 13 Full Year Apr 12 to Mar 13 Most recent survey

Full Year Apr 12 to Mar 13 Snapshot - Aug 12

LIS 8: % of vulnerable people supported to maintain independent living (NI 142)**

97.1 97.82LIS 17: number of households living in temporary accommodation (NI 156)

1067 1256.69 LIS 22: % of council tax collected (BVPI 9)

97.8 96.4

Year to Date Apr 12 to Dec 12 Snapshot - Mar 13 Full Year Apr 12 to Mar 13

LIS 9a: average length in days of processing HB/CT benefit new claims (NI 181a)

22.5 (a) 24.69LIS 18: number of homeless applications accepted as priority need (LIS 18)

638 486.84 LIS 23: % of non domestic rates collected (BVPI 10)

98.4 97.6

Year to Date Apr 12 to Dec 12 Rolling year Apr 12 to Mar 13 Full Year Apr 12 to Mar 13

LIS 9b: average length in days of processing HB/CT benefit change of circumstance (NI 181b)

6.8 (a) 12.71LIS 24: average sickness days per FTE (2010-11 Q4 onwards excludes school staff) (BVPI 12)

8.0 7.7

Year to Date Apr 12 to Dec 12 Rolling Yr Apr 12 - Mar 13

LIS 25a: % of minor applications determined within 8 weeks (NI 157b)

69.0 68.4

Full Year Apr 12 to Mar 13

LIS 25b: % of 'other' planning applications determined within 8 weeks (NI 157c)

85.0 80.5

Full Year Apr 12 to Mar 13

LIS 7: % of referrals to children's social care going on to initial assessment * (NI 68)**

n/aGroup

AverageInterest to the public Value

11.39

Better performance

LIS 16: % of working age people on out of work benefits (NI 152) 9.975.18

91 93 95 98 100

56 64 72 79 87

0.76.512.418.224.0

96 97 98 99 100

1222324252

20 28 37 46 54

131295458622785

147912

16101520

0.02.55.07.510.0

0.01.73.35.06.6

78 81 84 87 90

0 9 19 28 37

29 44 59 75 90

13 30 47 63 80

44 54 65 76 86

246810

69111417

82874166624573249

903295688061045

5.26.47.68.79.9

93 95 96 98 99

95 96 97 99 100

46 56 67 77 87

59 68 76 85 94

Guidance notesa. The diamond represents performance for your chosen borough. To the right of the black bar represents betterthan average performance, to the left represents lower than average performance.b. Lower than average performance does not necessarily imply poor performance, and vice versa.c. ** This denotes there are fewer than 16 returns for that indicator.d. Please note that the national comparator measure does not necessarily relate to the same time period asborough data. Please see 'explanations' for further information.e. (a) this denotes that for data presourced by London Councils , the borough submitted their own data instead.f. Blue font indicates a presourced data item.

Produced by London Councils. Contact: LAPS@londoncouncils.gov.uk

Dashboard produced on 26/6/2013

412192735

10.916.221.526.832.0

11.317.022.728.434.1

51 62 72 83 94

53110167225282

key borough performance average performance national comparator

lowerperforming 25%

middleperforming 50%

higherperforming 25%

relative performance is:quite below average quite above average

significantly below average significantly above average