Report by Mohandis Group

1 Verbal & Nonverbal Communication

Department of Computer Science & IT

Communication Skills & Technical

Writing

REPORT TITLE

Verbal & Nonverbal

Communication

The Islamia University Bahawalpur


Submitted to:

MAM Madiha Shoukat

Presented By:

Group Members

Sr# Roll No. Name 1 109 Hira Farooq 2 111 Sajid Ali 3 126 M. Adnan 4 128 M. Adnan Khurshid 5 137 Umar Rehman(Admin) 6 143 Maria Akram


Acknowledgement

We all thanks you a lot from core of our hearts

for your efforts, for helping us, for guiding us and

providing us chance to enhance our skills.

Thanks a lot MAM Madiha Shoukat


Content

Sr # Description Page #

1 Summery 05

2 Introduction 06

3 Verbal Communication 06

4 Characteristics of Effective Verbal communication 06

5 Nonverbal Communication 07

6 Power of Nonverbal Communication 08

7 Forms of Nonverbal Communication

1) Eye contact

2) Facial Expression

3) Postures

4) Touch

5) Gestures

6) Signs

09

09

10

11

12

13

14

8 Nonverbal Communication around the world

1) In Pakistan

2) In China

3) In Argentina

4) In India

15

15

15

16

16

9 Bibliography 17


Summery

In this topic we are telling you about verbal & Nonverbal

communication. Communication is the process of transmitting message

between sender and receiver. Communication may be has two types

(Verbal and nonverbal communication) in which we briefly discuss on

verbal and nonverbal communication. Verbal communication means

communicating with words, written or spoken. Nonverbal

communication in communication through using wordless words.

Nonverbal communication consists on different forms like Eye contact,

Facial expression, postures, touching, gestures and signs. We will some

discuss on these forms in our report.


INTRODUCTION

Communication

Is the Process of transmitting information between sender and receiving

called communication, It may be two types of communication.

1. Verbal Communication

2. Nonverbal Communication

Before moving towards, lets keep in your mind that verbal

communication and nonverbal communication are interconnected and

they operate together in communication.

In verbal communication and nonverbal communication main difference

is, in verbal communication we use our voice for communicating and in

nonverbal communication we use body signs for communication.

Lets some discuss on that.

Verbal Communication

Verbal communication means communicating with words, written or

spoken. Verbal communication consists of speaking, listening, writing

and reading.

Characteristics of Effective Verbal

communication

Consider the objective

Be Sincere

Use simple language, familiar words

Be brief and precise

Assume nothing

Use polite words and tone

Say something interesting and pleasing


Nonverbal Communication

Nonverbal communication includes all unwritten and unspoken

messages, both intentional and unintentional.

Nonverbal communication = communication without words

Nonverbal communication is the process of communication through

sending and receiving wordless messages.


Power of Nonverbal Communication

Nonverbal communication is the most powerful form of communication.

More than voice or even words, nonverbal communication helps to

create your image in others mind and even you can express your

emotions and feelings in front of others, which you are unable to express

in words


Forms of Nonverbal Communication

There are different forms of nonverbal communication.

Eye contact

Facial Expression

Postures

Touch

Gestures

Signs

Eye Contact

Eye contact is key characteristic of nonverbal communication, expresses

much without a using single word. In American culture, maintaining

eye contact shows respect and indicates interest.

Eye contact also establishes the nature of relationship.


Facial Expressions

Facial expressions are the key characteristics of nonverbal

communication. Your facial expression can communicate happiness,

sadness, anger or fear.


Posture

Postures and how you carry yourself tells a lot about you. How you

walk, sit, stand or hold your head not only indicates your current mood,

but also your personality in general.

For example, if you cross your arms while standing, you indicate that

you may be closed off and defensive. Meanwhile, walking with your

head down and avoiding eye contact with others may indicates shyness.


Haptic and Touch

Haptic communication is communicating by touch. Touch or haptic is

the characteristic of nonverbal communication and used when we come

into physical contact with other people.

For example: We use handshakes to gain trust and introduce ourselves.


Gestures

A gesture is the characteristic of nonverbal communication in which

visible body actions communicate particular message.

Gestures include movement of hands, face, or other parts of the body.


Signs

Use of various signs in nonverbal communication.


Nonverbal Communication around the world

In Pakistan

Expressing happiness, respect and love for others.

In China

The Chinese dont like being touched by strangers. Therefore dont make

any body contact.


In Argentina

A handshake and nod show respect when greeting someone.

In India

Greeting with Namaste placing both hand together is a very

common nonverbal communication and show respect.


Bibliography

In the end of the report we want to tell some references, where from we

get some help for making our report.

Sr # Description

01 Amit kumar presentation (Pondicherry University India)

02 Muhammad waqas Khan Presentation (UMT University Pak)

03 Business Communication (Asha kual)

Report by Mohandis Group

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