Chapter 1Identifcation of Major ActivitiesVehce Renta Servce s the company where dherent knds of vehcesare paced n order to factate the vstors for supportng ther personaneeds. It s the need fung and money savng pace where the tourstsare beng more focused. Shakya Concern Pvt. Ltd. s stuated at the mdof Thame consstng of about 40 bcyces and 8-10 cars wth thecoecton of new and od wth dherent brands. About 8 empoyees arenvoved as human resource n company from6:00amto 6:00pm.Dherent kndsof actvtesareperformeddurngtheperformanceofma|or actvtes. Some of the ma|or actvtes operated n that companyare as foows:1. Purchase of Vehiclesa) F up purchase requston form by dentfyng requrement of vehcesb) Approva of purchase by the managementc) Fndng the vendor for the purchase of rst hand and second hand vehcesd) Purchase department make the purchasee) Devery has to be done by the suppers wthn 10 days of purchase order acceptancef) Receve the devered vehces by authorty and gve conformaton to the suppers; and forward the bs to the account secton wthn 2 days.2. Vehicle Issuea) Mantan the system that casses vehces accordng to ther natureb) Make vehce tag and other requrementsc) Computerzaton of the vehces n the system and keep the track of records of actvtes. d) Vehces are ready for ssue to the vstors and take order requrementse) Prepare the member card wthn a day of recevng photos and makng entry of ther detas n the systemPage 1 of 8Vehce IssueVehce Re-IssueVehce ReturnMsceaneous ActvtesActvtes to be done Vstors come on the receptonGve the order / Tme / DepostDever the servceFa PontPurchase of Vehces Fng and RecordngDsposa of the ScrapsAccessores IssueLine of Visibilityot seen by Visitorsf) Receve vehce order from vstorsg) Fnaze the duraton for renth) Take the depost) Issue vehcesI. B-cyceII. CarsIII. Accessores, etc.!. Vehicle "e#issue- After the competon of vadty of vehce ssued, vstors ether re-new or return the vehce. a) Re-ssue the vehce for the days as per the vstor requrement$. Vehicle "eturna) Take return of Vehces and verfy for the condton of the vehce%. Accessories Issue- There s varous accessores avaabe n companyfor vstor for ther trp purpose. (e.g.: energy drnk, bags, |unk foods, etc.)a) Vstors purchase the accessoresb) Stah mantans the detas of ssue n system and the nventory as we&. Miscellaneous Depost Refund after deductng renta charges Servcng of vehces on reguar bass Makng arrangement of tckets and trekkng, etc Vehce Purchase arrangement Od Vehces seng Provdng membershp cardChapter 2'ervice (lue PrintServce bueprnt s a too for smutaneousy depctng the servce process, the pont of customer contact, and the evdence of the servce from the customers pont of vew. Page 2 of 8'een by VisitorsThe above dagram s the servce bue prnt of Shakya Concern Pvt. Ltd. In the dagram, we can see the ma|or two sectons. Frst one s the actvtes whch are seen by the vstors, and, are categorzed as the prme actvtes. In the second part, there are the sts of actvtes whch are not seen by the vstors.Smary, there exsts the fa pont at the tme of deverng the servce. The basc reason of fang to provde the needed servce s due to the Page 3 of 8 Over Demand Extenson of Tme duraton Overbookng Unavaabty of Vehce as per the requrement of customer, etc.Page 4 of 8Late returnAs per the OrderNoYesDecson ProcessPurchase IdentcatonDsmss / Postpone IdentcatonVendor seecton and purchase madeB forward to account sectonActvtes to make vehces ready for ssueComputerzaton & keep records of actvtesDuraton xed as per mutua agreement and depostReady for ssueVehce return & Re-ssuePenatesCosng EntresAcc.IssuePaymentVehce IssueChapter !Process )lo* +ia,ra-The process ow dagram of Shakya Concern Pvt. Ltd. has been presented beow:Page 5 of 8As our study, Vehce and accessores ssues and returns are thebotteneck actvtes whch consumes most of the tme of day. However,these actvtes become more crtca at 6.00 AM and 10.00 AM. The anydeay n those actvtes woud make the whoe servce nehectve.Page 6 of 8Chapter $.antt ChartGantt chart heps to pan out the task that needs to be competed. The foowng chart presents the Gantt chart: Activities to beperfor-ed Mornin, 'hift/&.00#10.001+ay 'hift/10.00#2.001 2venin, 'hift/2.00#&.001Vehce IssueVehceReturnAccessores Issue Vehce RessueMiscellaneousRefund Depost Fng &RecordngVehcePurchase&DsposaTrekkng &TcketngarrangementPage 7 of 8Chapter %Conclusion and "eco--endationsShakya Concern Pvt. Ltd. s the best pace to get the need utzed as perthe money capacty. Whe anayzng the servce process of ShakyaConcern Pvt. Ltd., we found that the servce provded by themssatsfactoryenough. Themtedresourcesof thecompanyhavebeenusedemcenty. Humanresourcesofthecompanyareoneofthebestutzed andmobzed resources. Smary, Vehces, accessores, etchave been utzed n the proper way.Whe gong through the servce process anayss we found some pontswhchcanbeaddedtomaketheservceprocessmoreemcent andehectve. Foowngs are the ponts whch canbemaden order toenhance servce process. Issue as we as return of Vehces and payment are the botteneck actvtes, thus stah shoud gve more concern to these actvtes. Due to the huge demand durng the vacaton perod, the servce process has been deayng. Therefore, as per the ncrease n the number of vstors, company space shoud be ncreased. Due to the ack of onne access of bookng, many vstors are not satsed wth the company servces. In order to make the servce vstors orented, onne access shoud be ntated. So far, there s no chp attached facty n vehce so that trackng of vstors w be easy, whch s the best technoogy to make the servce process faster and easer, t woud be better to nsta the chp whch w hep to make servce devery and recovery more emcent. If there s sef-searchng facty of the requred Vehce through onne, t w dentey reduce the tme of Vehce searchng by the vstors. Page 8 of 8