It is written when you receive merchandise, material, money,

or information. Such a letter is a courtesy, letting your reader

know that his communication has reached its destination. An

acknowledgment can also serves

as a thank-you note.

Jack´s Hardware Store 72 Elm Street

Kennebunk, Maine 06606 March 21, 2012 Mr. Gus Andrea Quality Industries 1876 Magnolla Boulevard Detroit, Michigan 48233 Dear Mr. Andrea: Thank you for sending us the signed contract to service office machines on 20 March. We feel delighted to have you as a client for the next three years. We know the importance of the machines in your company and for that reason we assure you that we are going to take care in the process. The contract will be safe immediately. If you have any doubt please let us know at (402) 5090-1111. Sincerely yours, Roberto Smith Director

After a decision or agreement has been made, either at a

meeting or in conversation, it is a good idea to send a follow-up

letter to establish a written record of the transaction.

Quality Industries 1876 Magnolla Boulevard Detroit, Michigan 48233

March 26, 2012 Mr. Jake Smith Jack´s Hardware Store 72 Elm Street Kennebunk, Maine 06606 Dear Mr. Smith: In relation with the contract, we would like to know when are you going to start your services; how much time your team will take per day and which day does your team are coming to our company. We will be glad that you respond us as soon as possible.

Sincerely yours,

Gus Andrea Director

Confirmations are routine for such businesses as hotels and

travel agencies, but other businesses may also need to send them. A form letter or

postcard also effectively transmits clear, correct and

complete information.

Fulson Contractor, Inc 4444 Westerm Avenue

Boulder, Colorado 80301

April 12, 2012 Mr. Justin Michaels 622 Garth Street Boulder, Colorado 80321 Dear Mr. Michaels: This letter is to confirm the lunch date which will take place at Trattoria di Marco, at the corner of Tenth Street and Western Avenue, on April 20 at 1 p.m. If you have any inconvenient please let me know so we can change the date.

Sincerely yours, Nancy Carson Architect

A document sent by a customer, which is often a financial

institution or other type of firm, to a creditor or supplier along

with a payment to briefly explain what the payment is for so that the customer's account will be

credited properly. It should include your account number, the invoice number, and the amount

of the check.

Gus Andrea Quality Industries

1876 Magnolia Boulevard Detroit, Michigan 48233

April 12, 2012 Mr. Robert Smith Jack´s Hardware Store 72 Elm Street Kennebunk, Maire 06606 Dear Mr. Smith: The enclosed check No. 0015813 for $1,200.58 is in payment of the installment of the contract to service of Quality´s office machines. Sincerely yours, Gus Andrea President

It is a letter that can be sent to your customer confirming receipt

of their ordered requesting any further information that may be required to proceed with their order. The initial order from a

new customer SHOULD be acknowledged and an unusually

large order by a regular customer deserves a note of appreciation.

Wal-Mart 2019 Logan Street

Paramus, New Jersey 10622 April 11, 2012 Mr. Ed Ortiz BDRM Bedding Store 529 Eaton Avenue Bethlehem, Pennsylvania 18115 Dear Mr. Ortiz: We are pleased to have received your order of March 31 and we would like to welcome you as a new customer of Wal-Mart´s Store. Your order will be shipped in two separate consignments The So Beautyreat Euro Square Pillows, 75 classic reversible 3 piece Bedding Comforter Sets, and the 30 Timberland Quit set will be shipped on April 15. We will complete your order with the 20 Twin Microfiber Sheet sets approximately on April 30. The cost of the freight will be $200 and it will shipped by parcel post. If you need something else, feel free to call us 2224-1814. Sincerely yours, Juan Perez President

Stopgap letters is used when a thorough response to an incoming letter must be

delayed, receipt of the letter must be acknowledged. They let

your customer know that the inquiry will not be ignored and that it will be responded to as

soon possible.

Lawsen Linen Company P. O. Box 762

Bloomfield, New Jersey April 20, 2012 Mrs. Marianne Rollins 444 Ross Avenue Coldwell, New Jessey 07006 Dear Mrs. Rollins: Thank you for your order for one set of Floral Mist queen-size sheets and pillowcases. Unfortunately, your order is delayed because we have a strike in the factory and for this reason all orders have been held up. We assure you that negotiations are progressing and your order will be sent as soon as possible. Sincerely yours Rebecca Barrueto

An inquiry indicates interest in your company, and an inquirer

is a potential customer. The purpose of an inquiry reply is

usually to give information. You should include not only the

specific facts requested, but any others that may be of help.

The Hampshire School of Etiquette 1528 SE 3rd Avenue

Tel. 78821-4432 Portland

April 22, 2012 Mrs. Cindy Jones 1234 NE Hancook Drive Woodinville, WA 98072 Dear Mrs. Jones I have received your letter of April 20 requesting information about next month’s weekly classes for young girls and we thank you for your interest in the school. We will not be able to offer you weekly classes next month. An alternative for you could be a special seminar called “Etiquette for Tweens” that will be available on Saturday afternoons for the next four weeks. We are enclosing a brochure in which all information that you need is included. We hope to receive your answer as soon as possible. Sincerely yours, Valery Gutierrez

Manager

A letter of referral acknowledges receipt of the inquiry and explains

why and to whom it is being referred. Alternately, you may find

it more efficient to tell the correspondent exactly where and

to whom he should write.

ANOMSA, S. A. 4069 Lexington Avenue

New York, NY 10077 April 25, 2012 Mr. Will Smith Maxime Sportswear Manufacturing Co. Inc. 842 Seventh Avenue New York, NY 10048 Dear Mr. Smith Thank you for letter of March 15, your request for information on wholesale prices on sportswear can be answered by one of my dealers. I am referring your letter to Mr. James Wong. He will, I am sure, be in touch with you soon. Sincerely yours, Martha Avila Manager

There are many times when a businessperson must say “no”.

When you saying no, you should never actually use the word “no”. Your letter should be as positive

as you can make it. The actual refusal should be stated once and

briefly. The rest of the letter should be reader-oriented and

very friendly.

HORIZON TECHNOLOGIES, INC. 325 Bedford Highway

Nashua, NH 03051 April 25, 2012 Mr. Arthur Edwards Pacific Growth Properties L.P. 2785 Kimberly Melbourne, Australia Dear Mr. Edwards: We are delighted that you prefer our bar-code equipment. In relation to your inquiry of 25 percent volume discount on equipment, we are not able to give you the discount that you want; however, we offer you the 10 percent volume discount. If you have any doubt, please call us at 9090-1010. Sincerely yours, Martha Avila