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This letter are a courtesy and should be written when you receive merchandise,

material,money, or information

Monker´s Company

1704 North Broadway

Richmond, Virginia 23265

March 22, 2012

Mrs. Gus Andrea

Quality Industries

1876 Magnolia Boulevard

Detroit , Michigan 48233

Dear Mr. Andrea:

We received your contract to service all your machines for the next three years.

Thank you for your preference; we assure that your contract will be safe in our company.

If you require any further information, feel free to contact me.

Sincerely yours,

Monica Arana

Sales Manager

Before to a meeting is a good idea send a follow up lettter. This is sent too for serve as

an opportunity for additional contact.

Quality Industries


Detroit, Michigan 48233

April 13, 2012

Ms. Monica Arana

Monker´s Company

1704 North Broadway


Dear Ms. Arana:

We have sent you the contract two weeks ago and at this time we have not hear from you.

We would like to know when the service is going to start and how much time will the service take, so we can be organized in the office.

We would like to hear from you soon.

Yours verry truly,

Gus Andrea

Sales Manager

A confirmation letter is a letter that is sent to confirm something such as an oral agreement, a directive, an appointment, or a reservation.

Fulson Contractors, Inc.

1444 Western Avenue

Boulder, Colorado 80301

March 27, 2012

Justin Michaels

622 Garth Street

Boulder, Colorado 80321

Dear Mr. Michaels:

I am writing to confirm the lunch on April 7 at 1 p.m. at Trattoria di Marco, at the corner of Tenth Street and Western Avenue.

Thank you for your time and I am looking forward to meeting with you.

Sincerely,

Lucia Abrego

A document sent by a customer, which is often a financial institution or other type of firm, to a creditor or supplier along with a payment to

briefly explain what the payment is for so that the customer's account will be credited properly

Quality Industries


Detroit, Michigan 48233

April 9, 2012

Mrs. Monica Arana

Monker´s Company

1704 North Broadway


Dear Mrs. Arana:

The enclosed check No. 4020-2C for $350.00 is the first payment of contract No. 001-213.Please credit my account No. 4950-2013.

Yours truly,

Gus Andrea

It welcomes the new customer, and it lets them know how we are going to work with the order.

Mentioning the date of the order,include the invoice number,explain in date and method of shipment, acknowledge the method of payment.

Walmart 2019 Logan Street

Paramus, New Jersey 70622

April 12, 2012

Mr. John Smith BDR Bedding Store 529 Eaton Avenue Bethlehem, Pennsylvania 18115 Dear Mr. Smith: We are pleased to have received your order of March 31, 2012, and we would like to welcome you as a new customer of Walmart. Your order of date March 31, will be shipped in two separate consignments. The first consignment will be shipped on April 15 and includes pillows, comforter sets and Quit Sets and the second one will be sent when the Twin and the Queen Microfiber Sheet Sets are in stock, approximately on April 30. We are sure that your product will arrive on time and in great conditions. If you have any doubt, please call us.

Cordially,

Kerin Alay Customer Relations

It is the letter we sent when we delay any meeting, interview or when part of our company

there will be a delay in the delivery of our products. Are also useful when we justify the absence of our leader and we do not want any

business to escap from our hands

Lawsen Linen Company

Box 762 Bloomfield

New Jersey 07003

April 30, 2012

Mrs. Marianne Rollins

444 Ross Avenue

Caldwell, New Jersey 07006

Dear Mrs. Rollins:

We regret to inform you that your order of one set of Floral Mist queen-size sheets and pillowcases has a delay in shipping because we have factory strike.

Nevertheless, we assure that negotiations are progressing and a settlement is expected soon. We hope to convince you to wait and not cancel your order.

Yours very truly,

Kerin Alay

An inquiry reply should by thanking the reader, acknowledging the interest in your

company and end by offering further assitance.

The Hampshire School of Etiquette

1528 S.E. 3rd. Avenue

Portland, OR 78821-432

April 20, 2012

Mrs. Cindy Jones

1234 NE Hancock Drive,

Woodville, WA 98072

Dear Mrs. Jones:

Thank you for your interest in our school and in our classes of etiquette.

Due to an overwhelming response, our courses are full, but we offer you a special seminar called Etiquette for Tweens that will be available on Saturday afternoons for the next four weeks.

If you are interested in this program, please do not hesitate to call us.

Sincerely yours,

Kerin Smith

This letter is written when we can not give information, but another person can help the

client.

Monker´s Company

1704 North Broadway


April 23, 2012

Mr. John Smith

Maxine Sportswear Manufacturing Co., Inc.

842 Seventh Avenue

New York, NY 10018

Dear Mr. Smith:

Thank you for your request on our whole sale prices on sportswear.

We cannot supply that information; therefore, we to refer you to Mr. James Wong. That is one of our best dealers (4069 Lexington Avenue, New York, NY 10071). He is a good business person and will be touch with you soon.

We hope that Mr. Wong can help you in the best way.

Sincerely yours,

Monica Arana

The refusal letters, are those ones that are to say “NO” in a polite way. When granting a

favor, awarding a contract,hiring an applicant or making any ddecision, saying yes to one person often menans saying no to another.

Horizon Technologies

629 Seventh Avenue

San Francisco, California 94120

April 24, 2012

Mr. Arthur Edwards

Pacific Growth Properties L.P.

2785 Kimberley

Melbourne, Australia

Dear Mr. Arthur Edwards:

We leamed of the order that has made your company to test new technologies in supermarkets in Australia and New Zeland.

Unfortunately we can not accept because the company thinks this is not a good moment to invest in this.

We hope continue having a good business relationship with your company.

Sincerely yours,

Monica Arana

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