Remote Usability Tools

Ethnio and UserVue

Remote Usability Tools: Why?

> Testing in a natural environment (ethnography!)> No need to travel to a site> Quick and easy

Remote Usability Tools: How?

1. Login to online session manager2. Create a session3. Invite a participant4. Install software5. Observe the user6. Remove software7. Save video

Remote Usability Tools: Options

Ethnio (Bolt|Peters)

> Live recruiting> Outputs FLV (Flash)> Internet Explorer only> Uses IE plugin (v. small)> Click stream data

Currently being re-developed :(

UserVue (TechSmith)

> Morae integration> Outputs WMV (Win Media)> More polished> Download app (2 MB)> Chatting> Auto-launch test site

Ethnio

UserVue

Remote Usability Tools: Issues

> International participants (Skype helps)> Network connection quality> Re-connecting dropped participants> Only works in Windows> No view of the user (at the moment)

Remote Usability Tools: Resources

Ethnio: http://www.ethnio.comBolt|Peters: http://boltpeters.com

UserVue: http://www.uservue.comTechSmith: http://www.techsmith.com

Remote Usability Wiki: http://remoteusability.com

Thanks!

Jackson FoxUX Person at Lulu.comjacksonfox@gmail.com