Remote Patient Monitoring and the Evolving Healthcare ...

Remote Patient Monitoring and the Evolving Healthcare EnvironmentRemote Patient Monitoring Relationships that deliver exceptional outcomes all in one place.

Presented on: June 9, 2021

Confidential: All rights reserved CareHalo 2021

Expectations Rising

Omni-Channel proliferation

Self Service Preference

Patient experience is a priority

of patients expect greater constancy across all

channels of communication

of organizations will be compete on delivering a

first-rate customer experience

of patients prefer to have the option to self serve through conversational interfaces while using

speech and text

of patients utilize multiple channels to connect with a

brand

Patient demands and shifting market dynamics are raising the bar for customer engagement

Source Nuance research 2020


Growing Focus on Outpatient Care Means Shifting Dynamics for Healthcare Organizations

- There is significantly more physician aggregation happening more than ever before, which is the movement of physicians from independent practices into other arrangements.

- Marketers have an increasingly important role helping their health care organizations navigate the shifting dynamics as they align more closely with physician groups to better meet patient needs in new and different ways.

- For marketers, this shift of physicians moving from small private practices to aggregated models means learning a new language, as health systems find creative ways to organize medical systems in new configurations

- These new models can be arranged with patients at the center of the equation, so their needs can be better met in a number of ways.

Rapid change in recent years is becoming much more focused on outpatient care.


Patients are willing to receive virtual care from a variety of sources

Would you be willing to receive any of the following kinds of virtual care?

Virtual care from traditional medical care providers

Virtual care from technology or social media companies

Virtual care from retail brands

Virtual care from medical startups

I am not willing to try virtual care

Accenture 2020 report survey data is from November to December of 2019 and reflects consumer attitudes pre and post to the global spread of COVID-19.


To what extent do you agree with the following statements?Accenture 2020 report survey data is from November to December of 2019 and reflects consumer attitudes pre and post to the global spread of COVID-19.

Meeting expectations with superior high-quality digital services matters to patients:

Neutral StronglyStrongly disagree & disagree Strongly Agree

A bad digital experience with a healthcare provider ruins the entire experience with that provider

I am comfortable using a range of health and wellness services, including digital and virtual, to manage my health

A good digital experience has a major influence on my experience with a healthcare provider

Confidential: All rights reserved CareHalo 2021Source: Study Consumer Technology Association CTA Surveyed 2,004 US adults100 primary care physicians, 60 endocrinologists and 40 nurses. Also queried reimbursement stakeholders such as policymakers and health insurance companies.

According to the findings of a study conducted by the CTA

improved compliance rates

and patients taking increased ownership over their health

of researchers observed that among patients, the top three benefits were detailed

information on personalized care

of consumers reported they would use an RPM device as part of their treatment if a doctor made the recommendation.

faster access to health care services

more influence over their own well-being

2 in 3 Physicians Plan to use RPM in the near future

The results of the study showed the biggest benefits of using RPM to manage health included:


The Remote Patient Relationship/Engagement Solution


The problem

-Currently there are no existing scalable way’s to help people get support while connecting them to relevant services it change behavior’s or improve care, which is the single greatest opportunity to control healthcare costs.

-Approximately $1.5 trillion (about half) of annual healthcare costs are tied to consumers’ behavior, with no viable solution in place to change this enormous problem.

-Everyday 10,000 people turn 65 of which 70% have a chronic disease. A large portion of this ever growing segment find themselves without financial or personal resources to manage their care and support.

- According to Pew Research Center, (23% roughly 60 million people) of rural residents said that “access to good doctors and hospitals” is a real problem in their community, While only 18% of urban residents and 9 percent of suburban residents said it was a problem. (US Census Bureau)


The opportunity With the events of 2020 and the growing prevalence of emerging communications technologies, healthcare is experiencing exponentially accelerated adoption of virtual solutions to manage the full continuum of care.

From chronic care, to Aging in Place, to pro-active well-being and support. To truly scale, virtual interventions require digital omni-channel engagement that will have a dramatic and positive impact to improving healthcare for everyone.


The Remote Patient Relationship/Engagement Solution


FDA Clearance

HIPAA Compliant Data Center

HIPAA Compliance

Approved Devices

Recorded data is transmitted from the bluetooth monitoring device/devices’s and transmitted to i360 Healthcare mobile and desktop app Physicians log into

i360 platform to check patient current vitals/data which may initiate a range of outbound communications from their Healthcare Team

Any type of patient data threshold abnormalities/breaches (which are set by the care physician) create an instant SMS alert and sent to the physician

App pushed the recorded data to a secure patient data center using either cellular or WiFi internet connectivity

24/7 Patient Monitoring

Family Caregiver

Physician Patient

Patients vitals are monitored by a multitude of approved RPM Devices

The remote patient monitoring system at glance


Jaime is capable of tailoring persistent, very personal, near-infinite contextually relevant conversations, content and navigation to services unique to each person. Each conversation can be delivered however the patient would prefer: - Smart Speaker voice (Alexa) - Mobile app - Web - SMS text - Print, or even their television

- Customizable Alert Settings Sent to Multiple Professionals and Family Caregivers & Devices

- Improved Medical Adherence - Emergency Fall Protection - Minimizes social isolation and fear of being left

alone - Identifies emerging health problems

A proactive caregiver ecology of care solution

Examples of tailored settings

Meet Jaime: A fully integrated comprehensive digital concierge and affordable patient, provider & care manager

Powered by:


Patient & Family

Team-Based, Patient-Centered, 24/7 Remote Healthcare

New program solutions are Patient-Driven and Client Focused

The platform works with Payers, Hospitals, Home Health Agencies and RPM/PERS Manufactures to develop customized programs to achieve the specific needs of their patient population and business imperatives.

Examples of client focused program benefits: - Reduce Hospital Readmissions - Improve HEDIS Scores - Lower Healthcare Cost - Patient Education - Better Health Outcomes

Team Based Approach


Our mobile application makes sharing vitals with providers simple and easy, helping care teams make more informed decisions about their patients' care plans.

We leverage first-class clinical care with easy-to-use technology, and evidenced-base programs to effectively manage chronic conditions.

Developed with our members in mind, our infrastructure supports all parties involved — the patients, caregivers, and those who will be administering the RPM program.

Powered by:

Team-Based, Patient-Centered, 24/7 Remote Healthcare

Desktop and Mobile Dashboard provides insights that improve care and support


We’ve created a Continuity of Care which works with Payers, Hospitals, ACO’s, Physicians and Home Health Agencies

Reduce Hospital Readmissions

Lower Costs

Improve HEDIS Scores

Refer your complex and/or post-surgery discharge patients for 24/7 remote monitoring and access to care. We can monitor from any technology platform. Our National network of providers, covering all specialties of care allow us to care for the majority of health conditions

We help engage your health plan members and providers with HEDIS incentive programs. In addition, we can proactively encourage members to get recommended care through direct outreach incentive programs and aid with pursuing clinical data and integrate programs to improve the

For those patients with ‘high risk’ chronic conditions such as COPD, chromic heart failure, hypertension and diabetes, we can monitor these patients on a regular basis while collecting biometric data and communicating with the patients via video, voice smart speaker, phone, or text. We also help identify those members who would benefit from more intensive care creating a data driven platform that facilitates the referral process tp home healthcare providers

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Solutions for Whole Person Population HealthWe help improve the coordination and delivery of behavioral health, community care and healthcare — while providing recurring billable services that improve the bottom line.

New Services Agencies and practices can offer new services for behavioral health screenings, scheduling, utility assistance and tax assistance.

Develop New Revenue Streams New services lead to new income streams that can be billed on a recurring basis, boosting revenue and sustainability.

Convenient Self-Service Many applications can be accessed by clients via phone or web, reducing overhead and administration.

Our Model is


Licensed Resources PWV offers access to licensed third party behavioral health counseling resources to supplement existing practice resources.

Workflow Flexible Aligns with your current workflow, so there's no exhaustive training or changing how your practice operates.

Works seamlessly with any Telehealth platform to address the demands of behavioral health and substance use disorders remotely.

Telehealth-Ready

Fact-Based Referrals Referrals for treatment are based on reliable information — which can be shared with care team members in a HIPAA-compliant fashion.

Monitor Patient StatusMonitor changes in a patient’s status between visits using built-in tracker scales.

Cloud-Based PWV is accessible through a browser on any standard laptop, tablet, or mobile device — no investment in new hardware, software, or systems.

SDOH Population Health Platform Features


Financial Up$ide & Exceptional Outcomes


Increase Practice Revenue with Value Based Care

Workflow for Clinical Staff Starting new telehealth programs can be daunting. After years of building out RPM and CCM programs, we have created a workflow that engages your staff without putting extra stress on existing workflows.

Starting new Patient Monitoring and Chronic Care Management programs have never been more straightforward and uncomplicated .

Easy Billing RPM and CCM requirements can be difficult to understand. We provide a compliant report to help keep up with the changing rules. Simply

download a CSV report and send it to your billing team. Seamless EHR integration.

Device Selection We provide FDA approved devices for most chronic conditions. Our devices have been vetted for quality and reliability.

Strong Support You sign up patients and we handle the rest. Our

patient on-boarding specialists handle all technical aspects of patient device use. We also offer clinical

patient engagement staff to augment your existing staff to handle patient calls and follow-ups. These clinical

professionals are trained in chronic care management.

Patient Set-Up and Engagement Patients can use their own mobile devices or we can provide one. Patient use takes minutes to begin. We also provide notifications and 2-way communication via text or video tele-health to reach out to patients where they live.

Social Determinants of Health (SDoH) integration: Studies have shown, non-medical concerns can drive

patient wellness results. We provide access to third-party resources like transportation, food, and

medication to patients in the palm of their hands.


- Convenience and lowering healthcare costs - Preventing hospitalization and enabling doctors to better manage their time. - Increase patient follow-through.

Benefits RPM can help you grow your business while keeping patients safe.

- Providers using RPM-enabled home healthcare and other Telehealth delivery methods are already reducing hospital readmission penalties.

- A study conducted by The University of Pittsburgh Medical Center showed that RPM reduced the risk of hospital readmissions by 76%.

- Moreover, the researchers observed that the technology patient satisfaction scores were over 90%.

There’s a plethora of advantages of implementing remote patient monitoring system, they include:

https://www.healthcareitnews.com/news/upmc-remote-patient-monitoring-helps-reduce-er-utilization-and-hospital-readmissions

https://www.healthcareitnews.com/news/upmc-remote-patient-monitoring-helps-reduce-er-utilization-and-hospital-readmissions


PCP Reimbursements Example Scenario

CMS CPT Code Frequency FeeMonitoring 99457 Monthly $52.00

Monitoring (Each Add’l 20 Minutes) 99458 Monthly $42.00

Billing is permitted for the same service period as:

350 RPM Patients = $32,900 per month in additional profits


Video’s for RPM & RPM Chronic Care Management

Remote Patient Monitoring

RPM for Chronic Care Management CareHalo RPM for Loved Ones TEAM BASED

PATIENT-CENTERED 24/7 REMOTE HEALTH CARE

https://drive.google.com/file/d/1QSO8Kj5-i6W4xbVhD4CNLJ2ylJ72flkZ/view?usp=sharing


Thank You !Dr. David Wanner CAO, EVP CareHalo O.877.282.1609 x128 M. 989.646.1936 [email protected]

mailto:David%20Wanner

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