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Remote Data Centre Management - CMS IT SERVICES · Remote Data . Centre Management. . Introduction....
Transcript of Remote Data Centre Management - CMS IT SERVICES · Remote Data . Centre Management. . Introduction....
in a Hybrid Cloud Environment
Remote Data Centre Management
www.cmsitservices.com
IntroductionData centres are the omnipresent nerve centres of any organization. The concept of a
data centre dates back to the late 1950s, when American Airlines automated one of its
key business divisions – the passenger reservation system1. The idea of an advanced
data processing system became a concrete reality in 1960, when agents were able
to electronically access and manage airline seat information remotely. Since then, the
automation of data processing systems has evolved and there have been revolutionary
advancements in data storage and data centre management systems. A paradigm
shift can be observed in data centre infrastructure, software, hardware and ownership-
models, which now need to operate in new cloud and subscription-based environments.
1http://siliconangle.com/blog/2014/03/05/the-evolution-of-the-data-center-timeline-from-the-mainframe-to-the-cloud-tc0114/
Whitepaper
Evolution of Data CentresRapid changes in technology have led to the transformation of data centres from huge
physical storage systems to more advanced online storage and backup architectures
that we see today. Over the years, data storage has scaled a progressive journey and
come a long way from mainframe computers to desktops to a virtualisation enabled cloud
environment.
Mainframe Computers
In the beginning (1960s) there were mainframe computers, which were able to host
multiple operating systems thereby enabling the functioning of several machines virtually.
Then came servers designed with parallel microcomputer concepts (1980s). In line with
local IT policies in that era, local users were able to gain more control of their systems
while still being connected to servers, through personal computer networks.
Cluster Computing
In the early 1990s, grid computing took shape enabling computers to communicate via
the internet to solve problems that were particularly big and demanded a large amount
of resources. The mid-1990s witnessed a disruptive age of data centre computing with
cluster or ‘commodity’ computing, where a group of servers called commodity clusters
were used instead of a single system to facilitate cost-effectiveness and improvement in
speed.
Emergence of Virtualisation
At the turn of the century, virtual machines came into existence. As a software
implementation of a hardware system, the virtual machine or hypervisor allowed for
sharing of different systems, each running on their own operating systems.
The Cloud Ecosystem
The next disruptive transformation took place with the advent of the cloud ecosystem.
Organizations started moving towards the ‘subscription economy’ where services and
resources were shareable, accessible and utilized on demand, online. By employing web-
accessible XaaS services such as Software-as-a-Service (SaaS), Platform-as-a-Service
(PaaS) and Infrastructure-as-a-Service (IaaS), small and medium sized companies were
able to utilize resources and services on demand. An umbrella term for XaaS later came
to be known as Cloud, which enabled virtualisation, scalable storage, computing and
networking, and on-demand, self-service accessibility through the internet.
Here’s a quick glimpse into the evolution of data centres over the decades:
Factors Driving the Evolving Landscape of Infrastructure Technology There is a dramatic shift in managing IT infrastructure in today’s complex and demanding
business environment. Innovative and disruptive technologies are being developed
and leveraged to enhance productivity and address the increasing complexity of the IT
environment. New and emerging 3rd platform technologies – built on a foundation of
cloud, mobile, social, and big data – are defining enterprise IT at a very fundamental level.
A recent survey of Indian IT professionals reveals that 91% of the respondents are of
the firm belief that these next-gen technologies will give their organizations competitive
advantage2 – highlighting the fact that Indian organizations are swiftly embracing 3rd
platform technologies to their benefit.
Big Data – With widespread adoption of the Internet of Things (IoT), the size of data sets
and data-driven business analytics is only going to accelerate infinitely and become more
intricate. Big data is not only voluminous in nature; it is highly unstructured as well. The
industry is slated for a rapid growth in the coming years especially considering the amount
of data being churned out on a daily basis. It is predicted that the big data industry in India
will grow to US$ 1 billion in 2015 with a CAGR of 83%3.
To enable CIOs to perform advanced data mining and predictive analytics, there is a
pressing need for upgrading data centre infrastructure with next-gen technology, in
order to support petabyte volume of big data. To address the complexity and challenges
associated with storage and management of big data, companies are adopting hybrid
cloud models that support high density computing, storage and management.
Mobility – The proliferation of application and mobile device usage has led to the need
for advanced mobile infrastructure to support seamless collaboration while maintaining
security. Today, network infrastructure has to revolve around mobility solutions, including
Mobile Device Management (MDM), Mobile Application Management (MAM), Mobile
Content Management (MCM), Bring Your Own Device (BYOD) support, mobile security and
desktop virtualisation solutions.
1960 1980 1990 1995 2000 2005 2007
Parallel microcomputer designs - MPP / SMP
Cluster Computing SaaS, PaaS and IaaS
Grid ComputingProprietory Mainframe Cloud ComputingVirtualization
2http://cio.economictimes.indiatimes.com/news/mobility/prediction-2015-indian-organizations-will-move-to-the-3rd-platform-mobile-computing/454302803http://www.crisil.com/global-offshoring/gra-nasscom.html
With mobility rapidly changing the landscape of IT infrastructure, the key features that
have become the need of the hour include security, scalability, reliability and cost-
effectiveness. An advanced mobile infrastructure enables enterprises to be more agile and
support the hyper connectivity required in this digitally possessed ecosystem.
Cloud Computing – Advancements in cloud technology have enabled delivery of
services hosted on a network or through the internet. In today’s demanding environment,
data centres need to provide connectivity, scalability and security. To address aspects of
network uptime, low latency and fluctuating demand, advanced modular data centres are
now built to enable selling and sharing of computing resources.
Emergence of the Hybrid Cloud Model
It is a no-brainer that emerging platform technologies are redefining the paradigms
of enterprise data architecture. Organizations are realizing the importance of storing
enterprise data digitally and a widespread adoption of cloud systems for data storage
and backup is becoming the norm. Today, companies are choosing hybrid cloud models
to capitalise on the ease and low cost feature of public clouds and the security and
customisation possibility through private clouds. While cloud computing has enabled
enterprises to become more agile, responsive and resilient in a demanding marketplace,
the emergence of the hybrid cloud model is likely to realign the IT landscape. The
combination of flexibility, scalability and security has urged many enterprises to shift to
hybrid cloud services.
Technology Business Research predicts a growth rate of 50% for the hybrid cloud market
in 20154. Indian companies – quick in the utilization of cloud services – are showing a
faster adoption towards the hybrid cloud model. According to ‘The Cloud Computing
in Asia Pacific: The Annual Cloud Maturity Index’ report, 50% of Indian companies
particularly in the BFSI, telecommunications, and healthcare verticals prefer hybrid
clouds5. Organizations are using third party cloud services to augment their private cloud
systems by distributing enterprise workloads between public and private clouds, after
ensuring that known data privacy concerns are dealt with properly. Indian firms are looking
to the cloud as a catalyst of change and are extensively customising the hybrid cloud
model to meet their specific business needs.
Benefits of Hybrid Clouds
In the current IT landscape, one of the biggest challenges companies need to address
is connectivity and communication between different systems that interact in a
fragmented environment. The hybrid cloud model combines both private and public cloud
configurations leveraging the benefits of both models – from security, flexibility, scalability
to cost efficiency.
• Security – With the use of private cloud models, operations involving sensitive
information are more secure. In addition to security, the private cloud model also
4http://www.channelworld.in/news/hybrid-cloud-adoption-set-for-a-big-boost-in-20155http://www.channelworld.in/feature/hybrid-cloud-2015%27s-biggest-gainer%3A-netmagic-
meets regulatory requirements especially
pertaining to data sharing, exchange and
dissemination.
• Scalability – With the use of public cloud
models, a wider scope for scalability is
possible. By using large cloud infrastructure
through public cloud services, enterprises
can migrate non-sensitive processes to
the public cloud cost-effectively, while
reducing the pressure on private cloud
implementations at the same time.
• Cost Efficiency – Public clouds offer
economies of scale by enabling enterprises
to optimise as many business functions as required with centralised management,
allowing sensitive operations to move to the private cloud and therefore providing cost
efficiency. Businesses can reduce networking costs by up to 40% by virtualising their
data centre resources6.
• Flexibility – With the hybrid cloud model, enterprises can optimise operational
productivity by capitalising on the benefits of both public and private cloud models.
On one hand, private cloud models enable sharing and provide access to data and
resources in a secure manner. And on the other hand, public cloud models provide
flexibility and scalability in a cost-effective way.
By moving their virtual servers to the cloud, organizations can virtualize their data centres
and utilize resources across multiple data centres – thereby reducing the requirement for
resources by up to 35%7. Thanks to the hybrid cloud model, enterprises can now leverage
emerging concepts such as cognitive cloud computing solutions, big data lakes and
predictive analytics to improve efficiency and maximize productivity.
Remote Data Centre Management Given the increasing complexity in the IT landscape, integrating new technologies and
adapting them to existing processes can be a significant challenge. The dependency on
remote data centres to gain access to resources and services is also increasing. Managing
and maintaining remote data centres comes with a whole set of challenges ranging from
ensuring that the systems are functioning to avoiding network outages.
Challenges in Managing Remote Data Centres
• Managing complexity of integration across the IT landscape – The adoption of
public and private cloud solutions along with the benefits bring about a whole set of
challenges in terms of IT operations that need to be in place to facilitate integration and
support required by multiple providers. With the IT environment becoming increasingly
Security Scalability
FlexibilityCost
Efficiency
Why the Hybrid Cloud Model is the Most Preferred Choice
6http://www.itbusinessedge.com/slideshows/the-evolution-of-the-data-center-to-the-cloud-08.html 7http://www.itbusinessedge.com/slideshows/the-evolution-of-the-data-center-to-the-cloud-07.html
complex, virtualisation is no longer limited to servers; integration is required in
networking technologies and storage.
• Managing diversity in a hybrid environment – The IT environment is already diverse
with multi-layered technologies in play. The integration of hybrid cloud solutions adds
another layer of multifaceted complexity in terms of managing different technologies,
processes, people, tools and utilities. Reflecting the complex landscape, resolution
times have drastically increased affecting strategic business processes that are mission
critical.
• Managing interactions between systems – In order to capitalise on the benefits of
new technology, integration with existing legacy infrastructure on premise is crucial.
Many enterprises face the challenge of managing interactions, identifying problems
and providing solutions on time to enable a harmonious environment that can thrive on
multi-layered technologies.
• Regulating control on solutions migrated to public clouds – While public cloud
solutions provide the benefits of scalability, there is also a challenge of control over
IT operations. Especially in the case when on premise infrastructure needs to be
integrated with public cloud solutions, or data/assets from the public cloud need to be
transferred or utilised on premise, enterprises have limited control over the progress of
IT operations.
• Managing different SLA requirements across technologies – With the adoption
and integration of multi-layered technologies, IT contract management has become
increasingly complex. Escalating SLA requirements from internal and external
customers add to this complexity. In order to ensure high quality service delivery,
IT managers and CIOs have a demanding task of tracking metrics and various
components of solution delivery that support strategic business systems and
processes.
Overcoming Challenges in Remote Data Centre Management
Data challenges are getting bigger and more complex by the day given the massive
information proliferation from multiple structured and unstructured sources. Data centre
managers need solutions that enable them to effectively manage access to servers,
network devices, and other critical equipment. In a hybrid cloud dominated data centre
ecosystem, it is of utmost importance to deploy an integrated management solution that
can address and overcome the various challenges posed by remote management of huge
data sets. Organizations that utilize the services of third party managed service providers
can solve the myriad issues plaguing remote data centre management by deploying
centralized remote management.
Centralized remote data centre management offers several tangible benefits:
• Enables round-the-clock management of servers, devices, and networking
infrastructure from a centralized location, facilitating ease of access, remote monitoring,
troubleshooting, and diagnostics
• Reduces system downtime by providing instant access to IT infrastructure and
resources
• Ensures maximum availability of the data centre by reporting power overload thresholds
in a timely manner
• Simplifies and streamlines asset management and data centre capacity planning
• Heightens data centre security by ensuring adherence to security protocols and
schema such as LDAP, Active Directory, RADIUS, TACACS+, etc.
• Provides clear visibility to data centre managers through intensive auditing and
reporting
To keep up with evolving business needs, CIOs, CFOs and CTOs face the biggest
challenge of providing high quality services and integrating latest technology at minimal
costs. A careful analysis beyond cost-benefit components needs to be considered while
choosing a managed services partner to manage IT infrastructure. An experienced and
trusted partner can help organizations combat the numerous challenges in managing
remote data centres and ensure disruption free operations.
CMS IT Services Legacy
Typically, a managed IT services provider focuses on reducing total cost of ownership
(TCO), improving IT infrastructure performance and increasing flexibility to address
evolving business requirements. CMS IT’s Infrastructure Management Services includes
a solution based approach to enable companies:
• Improve infrastructure performance
• Provide high quality services
• Utilize agile technologies
• Reduce TCO and other operational costs
• Increase flexibility
CMS IT Infrastructure Management – a Solution Based Approach
ATM Upgrades/Migration
Wireless Collaboration
LAN/WANTablets/Pads Messaging MS SQL Server
CablingMobile PhonesWin7/8
Migrations Directory OracleBackup/Recovery
Network Management
Mobile Device Management
Desktop Management
Server Management
Facilities Management/Datacenter Operations Management/AMC Support
Enterprise Systems Monitoring/Application Performance Management
Asset Lifecycle Management Vendor ManagementITIL based Service DeskManagement
Database Management
Storage Management
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The CMS IT Services solution helps companies streamline and automate their IT
operations optimally in an integrated manner, blending both the physical and virtual
environments to ensure seamless functioning of mission critical applications, workflows
and business processes. The business benefits of our solution based approach include:
• Automation – Routine IT operations can be automated and virtualised systems can be
monitored effectively, improving compliance management processes
• Scalability – With the use of an advanced architecture, access to information is
centralized, therefore enabling scalability of operations in a secure way
• Seamless integration – The network operating centre with cutting-edge infrastructure
and skilled domain expertise provides seamless integration of systems, workflows and
networks.
• Support to diverse environments – CMS’s state-of-the-art IT infrastructure support
ensures that systems and processes are able to operate in diverse environments and
are responsive to change.
With CMS IT Infrastructure Management Services, companies will be able to boost ROIs,
secure maximum business value, and cost-effectively manage IT operations efficiently.
As a preferred partner for outsourcing IT support requirements, CMS IT Services provides
high quality, end-to-end IT infrastructure solutions.
About CMS IT Services
www.cmsitservices.com
CMS IT Services provides new, cost-effective and cutting-edge IT infrastructure
solutions that are reliable, resilient and responsive. We have extensive experience in
managing complex IT implementation projects and integration of emerging
technologies in a dynamic environment. CMS IT partners with leading IT vendors
such as IBM, HP, 3Com, Oracle, Acer and Lexmark to
ensure that clients benefit from the latest cutting-edge technology.