Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy...
7
Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support lysis only done with Remedy tickets (Incident-Task-Request) S requests are not included in these slides) Van Ettinger Etienne
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Transcript of Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy...
Remedy Statistics April 2009
May 28th 2009
Paris Desktop Support
Analysis only done with Remedy tickets (Incident-Task-Request)
(GRS requests are not included in these slides)
Van Ettinger Etienne
rilleem Statistics Analysis Fevrier 2008.ppt
Summary
Remedy tickets by Business Area
Time for resolution
Remedy Tickets dispatching
Fluctuation of tickets during the month
Remedy Tickets by Building
rilleem Statistics Analysis Fevrier 2008.pptRemedy Tickets dispatching by site (Basel=USC, Paris=DTS)
78% of Remedy tickets are raised by DTS
rilleem Statistics Analysis Fevrier 2008.ppt
Time for resolution
83% are resolved before 24 hours
rilleem Statistics Analysis Fevrier 2008.pptRemedy tickets by Business Area (in percentage)
32% are from GLAM and CCR
27% are from IBD
rilleem Statistics Analysis Fevrier 2008.ppt
Remedy tickets For GLAM/CCR Integration
80 of 254 Tickets has been created and resolved by DTS PARIS IB For GLAM/CCR Integration
rilleem Statistics Analysis Fevrier 2008.ppt
Fluctuation of tickets during the month
