Remarkable Changes in Technical Support Services
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Transcript of Remarkable Changes in Technical Support Services
HTTP://WWW.TECHVEDIC.COM
Intriguing Timeline of Tech Support : A
Closer Look
Remarkable Changes in Technical support services
Techvedic.co.
uk
EVOLUTION OF ONLINE TECH SUPPORT90’s were nervous for the world, with the fall of the Soviet Union and the Berlin
wall, many new developments happened in the field of technology as well. So, I
remember my days when I used to stare at my “black and white Idiot box” type
pc. Though it looked simple but it helped me solve complex issues, however,
when at times it ceased to work then I always panicked. My house was far from
the city and there were not many technical support providers, juxtaposing that
with the present day, we have online tech support service at just click away. So,
when I remember my days and see my son doing away with his desktop and
whenever there is a problem on the PC, he calls. Like me, he never takes the car
out, loads the desktop and takes it to the repair shop. Fortunate lad, must say!
However, this advantage took time to come and it is changing the life for the
better.HTTP://WWW.TECHVEDIC.COM
HOW ONLINE TECH SUPPORT IS CHANGING THE WORLD FOR THE BETTER
HTTP://WWW.TECHVEDIC.COM
SPECIFIC SUPPORT GONE
80’s, support was more
concerned with nature of
work, primarily
Now, it covers both residential
and commercial—every device is
important for tech support
providers!
HTTP://WWW.TECHVEDIC.COM
NO SLAVE OF THE CLOCK
Support was confined to
the clock back in 80’s
Now, odd hours, why worry? Online
tech support can fix it for you. 2
p.m. computer fiasco, with online
tech support- Game on!HTTP://WWW.TECHVEDIC.COM
PLACE UTILITY
As computers got smaller, the
support turned faster. 80’s, less
devices and less possibility of
Tech support
Now, penetration has widened
and tech support is for all home,
school and office.
HTTP://WWW.TECHVEDIC.COM
PENETRATION
80’s were more concerned with
local experience like dedicating
computers for accessing data
and peripherals locally.
At present, it is a global village
and every computer user is a
click away from tech support
vendorsHTTP://WWW.TECHVEDIC.COM
STANDARDIZED
80’s with respect to computers,
the era moved away from
egalitarianism, and compatibility
was the issue hampering the
penetrationHowever, this perspective has
changed today. Single platform
like Intel for multiple brands, so
more egalitarianism and
compatibility guaranteed.HTTP://WWW.TECHVEDIC.COM
OPEN SOURCE SOFTWARE WEB
Unlike in 80’s, presently,
integration is more for
network and PC’s through
open source software.
With networks getting
strengthened, Tech Support
became a practicable
concept.HTTP://WWW.TECHVEDIC.COM
MORE FREQUENT UPDATES
Back in 80’s for update, you
had to rely on onsite visits
Now through remote access
and internet penetration,
updates are just a click away
from youHTTP://WWW.TECHVEDIC.COM
BETTER ACUMEN
Less awareness deterred
users in 80’s to resonate with
IT support and infrastructure
However, this trend has changed
today and users are more aware
and educated regarding IT
support and they use it every
single time when they are in
need.
HTTP://WWW.TECHVEDIC.COM
INFRASTRUCTURE BUILDING OF IT
80’s were more concerned
about computing only and no
connections
At present, with every
computer, network is a must
thing to do and for keeping
them working fine online tech
support is always being sought.HTTP://WWW.TECHVEDIC.COM
TECH SUPPORT AS A NEED
In 80’s internet penetration was
almost negligible, so repair
guys were there for fix.
However, talking about the
present days, with standardization
of network and unification of
devices, online tech support is a
doable pursuit. HTTP://WWW.TECHVEDIC.COM
Now Tech Support has change from Generation X to Z
So, when I remember my days and see my son doing away with his desktop
and whenever there is a problem on the PC, he calls. Like me, he never takes
the car out, loads the desktop and takes it to the repair shop. Fortunate lad, I
must say!
Source: http://www.techvedic.co.uk/tech-support-from-generation-x-to-z/
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FOLLOW TECHVEDIC
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