Release strategy and functional outlook
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Transcript of Release strategy and functional outlook
SAP Solution Manager:Release strategy and functional outlook
© SAP AG 2005, Functional_Outlook_EN.ppt / 2
Overview
Release strategy and Maintenance
Scope SAP Solution Manager 4.0Implementation and Application Management of mySAP ERPBetter handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate FunctionalityIntegration Solution Manager Diagnostics
Technology SAP Solution Manager 4.0ArchitectureSAP Solution Manager Installation und ConfigurationUpgrade und Migration paths
Please note that this document is subject to change and may be changed by SAP at any time without notice. The document is not intended to be binding upon SAP to any particular course of business, product strategy and/or development.
© SAP AG 2005, Functional_Outlook_EN.ppt / 3
Optimize Collaborationwith
SAP Active Global Support
SAP Solution Manager - Evolution
MitigateRisk
Front-end to SAP Service Infrastructure
SolutionMonitoring
Implemen-tation & Distribution
ServiceDesk,Upgrade
ChangeRequestMgmt.
Collaboration+ ContinuousImprovements
3.2
3.1
2.2
2.1
4.0
Pro-activeMonitoring
AccelerateImplementations
Manage technical change
OptimizeIT support
+
+
+
+
+
Technology SAP Solution Manager 4.0
Recommendations
Release Strategy and Maintenance
Scope SAP Solution Manager 4.0
© SAP AG 2005, Functional_Outlook_EN.ppt / 5
2011 2012
Release strategy and Maintenance
2003 2004 2005 2006 2007 2008 2009 2010
Dec
Dec Dec
DecMar
2014
Mar
Mar
2013D
ec
Mar
Mar
Customer specificMaintenance
mySAP ERP2004
Ramp-up Mainstream-Maintenance
ExtendedMaintenance (17 % + 2 %)
ExtendedMaintenance (17 % + 4 %)
Customer specificMaintenance
Customer specificMaintenance
Ramp-up Mainstream-Maintenance
ExtendedMaintenance (17 % + 2 %)
ExtendedMaintenance (17 % + 4 %)
SAP NetWeaver 04
SAP Solution Manager 3.2
Ramp-up Mainstream-Maintenance Customer specific
Maintenance
SAP Solution Manager 4.0
Mainstream-Maintenance Customer specificMaintenance
Ramp-up
SAP Solution Manager 3.1
Ramp-up Mainstream-Maintenance
Technology SAP Solution Manager 4.0
Recommendations
Release Strategy and Maintenance
Scope SAP Solution Manager 4.0
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 8
mySAP ERP and SAP Solution Manager
Why is SAP Solution Manager required for mySAP ERP?Fast implementation and efficient application management of mySAP ERPAll available implementation content and Best practices for Solution Operation available via SAP Solution Manager Optimal support for all Operations, Maintenance and OptimizationActivitiesOptimal access to all support servicesAccelerated problem resolution through tight collaboration with SAP Active Global Support
Significant Reduction of TCO of mySAP ERP
How is SAP Solution Manager technically connected to mySAP ERP?Installation and Upgrade to mySAP ERP only possible with SAP Solution Manager
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 10
The SAP Solution Manager manages customer Solutions
Application Management SAP Solution Manager
Maintenance strategy, processes, and projectsContinuous improvement projectsSoftware Change Management
Development and enhancement projectsDeployment projects
NetWeaver Lifecycle ManagementSAP NetWeaver Administration Tools
System administration Configuration and transportationConsistency checksDevelopment infrastructure
PlanningStatus
© SAP AG 2005, Functional_Outlook_EN.ppt / 11
Better handling of customer support processes
Complete Maintenance processTransparencyPlanning of Maintenance und ExecutionNotes, Top Notes, Hot NewsSupport Package Stacks Process for Support Package
Stacks Process for Support Package
Stacks
Display current SP Level and recommended SP StackDisplay current SP Level and recommended SP Stack
SPs approve and download SP StacksSPs approve and download SP Stacks
Import SP StacksImport SP Stacks
Perform TestsPerform Tests
Release to productionRelease to production
Example: Support Package Stacks
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 13
SAP SAP CUSTOMERSAP CUSTOMER
SAP Solution Manager is the Front-end of SAP‘sService infrastructure
SAP Active Global Support
SAP CRM4.0
SAP CRM4.0
NW 04NW 04
SAP APO3.1
SAP APO3.1
SAP R/34.6C
SAP R/34.6C
SAP Solution Manager
Solution Landscape
SAP Consulting
Partner Consulting
Customer Competence
Center
SAPSupport Systems &Service Marketplace
Service Infrastructure
Application Management
Stichworte:Sebtral point of entrySynchronizuation of system data
© SAP AG 2005, Functional_Outlook_EN.ppt / 14
Named ExpertsNamed Experts
Front Office - SAP and Customer on-site teamsFront Office - SAP and Customer on-site teams
Principles of the SAP Continuous Improvement Services Process
Cus
tom
erS
AP
Business processes, system landscapes, automation and upgrade and release planningdocumented inSAP SOLUTION MANAGER
PAIN POINTS
SOLUTIONS
Openissues
Video conferencingNetmeeting
Application Sharing
Expertstrack and
solve
Automation
Automation
BusinessProcesses
System Landscape
SystemLandscape
Protection ofinvestmentIT Planning
Analyze
IssuesRequirements
pow
ered
by
SA
P S
OLU
TIO
N M
AN
AG
ER
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 16
Corporate functions
Definition Corporate functionsToday, SAP enables its customers, to use SAPNet - R/3 Frontendto manage customer internal messages
SAP Solution Manager 4.0 offers preconfigured corporate functions, which can be adapted to customer requirements
There will be no further development of corporate functions in SAPNet - R/3 Frontend
Corporate functions will be available only via SAP Solution Manager 4.0
Existing messages can be migrated to SAP Solution Manager 4.0
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 18
Partnerschnittstelle zum SAP Solution Manager Service Desk
SAP Solution Manager 4.0 contains a bi-directional Interface for the exchange of problem messages between SAP Solution Manager and third party help desk applications.
This enables the SAP Solution Manager Service Desk to be integrated into existing help desk applications of a support infrastructure.
The Service Desk Interface is open and independent of existing third party help desk applications.
The Service Desk Interface is based on Web-Services (simple, flexible, platform independent).
The Service Desk Interface is aligned with existing standards for message exchange (e.g. SOAP)
Implementation and application management of mySAP ERP
Better handling of customer support processesContinuous improvement of customer SAP SolutionsCorporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
© SAP AG 2005, Functional_Outlook_EN.ppt / 20
SAP CUSTOMERSAP CUSTOMERSAP SUPPORT
Solution Manager DiagnosticsEfficient and Safe Root Cause Analysis
EFFICIENTReduce time for root cause analysis
Available in one central consoleStandardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employeesUniform across components
SAFENo changes to production systems
Runs in web browser and can beaccessed via http connection, No OS access necessary for standard supportNo access to SAP NetWeaver administration toolsEnforced customer control for changemanagement
SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root causeanalysis of incidents in customer solutions powered by SAP NetWeaver.
SAP System
Solution ManagerDiagnostics
SAP NetWeaverAdministration Tools Solution Landscape
Safeaccess
Noaccess
change
read only
© SAP AG 2005, Functional_Outlook_EN.ppt / 21
Solution Manager Diagnostics: Functionality Roadmap
SAP NetWeaver Support Package Stack (SPS)
System Analysisfor all SAP solutions
Java & WebAnalysisfor EP, CRM ISA,XI, …
DiagnosticsFramework
SPS 11SPS 11
OS MonitoringDB MonitoringConfig TrackingLog Viewer
HTTP AnalysisThread Dump AnalysisWilyTech IntroscopeMercury Loadrunner
SPS 12SPS 12
OScommand consoleFile System Browser
Self CheckEarlyWatch Alert forDiagnostics itself
SPS 13SPS 13
J2EE command cons.DB command console
SMD Config WizardSMD Rapid Installer
SPS 14SPS 14
LDAPcommand cons.
07.03.2005 16.05. 25.07. 04.10.
© SAP AG 2005, Functional_Outlook_EN.ppt / 22
SAP Solution Manager and SAP NetWeaver: Release Roadmap
Solution ManagerDiagnostics
on WebAS 6.40SAP SolutionManager 3.2
SAP NetWeaverAdministration Tools2005
SAP Solution Manager 4.0SAP NetWeaverAdministratorDiagnostics2006
2005SAP NetWeaver 04Web AS 6.20 ABAP
Readonly
SAP NetWeaver 04
SAP NetWeaver 04s SAP NetWeaver 04s
© SAP AG 2005, Functional_Outlook_EN.ppt / 23
SAP CUSTOMERSAP CUSTOMER
Solution ManagerDiagnostics on WebAS
Solution Manager Diagnostics: Architecture
SAPSUPPORT
SAPSystem
SolutionLandscape
safe
AgentAgent
Web AS 6.40ABAP Java
ITS
HTTP
Link
CCMSe.g. RZ20,OS07, DB02,…
WebDynpro
JavaSupportTools
Wily
Intr
osco
peE
nter
pris
e M
anag
er
3rd party tools, preconfiguredfor SAP NetWeaver,for use by SAP (no OEM)
© SAP AG 2005, Functional_Outlook_EN.ppt / 24
SAP CUSTOMERSAP CUSTOMER
Solution ManagerDiagnostics
SAPSUPPORT
Load Test in SAP GoingLive Check for Web-Based Applications
SAPSystem
SolutionLandscape
safe
AgentAgent
Wily
Intr
osco
peE
nter
pris
e M
anag
er
Web AS 6.40ABAP Java
ITS
HTTP
Link
CCMSe.g. RZ20,OS07, DB02,…
WebDynpro
JavaSupportTools
Mercury Loadrunner
Controller
Mer
cury
Loa
drun
ner
Load
Gen
erat
or
SAP optimizes the three most important customer click scenarios inthe SAP Enterprise Portal as part of SAP GoingLive Check
3rd party tools
© SAP AG 2005, Functional_Outlook_EN.ppt / 25
Roadmap for SAP Support Infrastructure
Dec 04
Q3/05
Q4/05
Q1/06
Mass shipment Solution Manager Diagnostics
Solution Manager Diagnostics requiredfor root cause analysis of Java basedSAP solutions
Start of Ramp-Up SAP Solution Manager 4.0
Mass shipment SAP Solution Manager 4.0
Q3/06 SAP Solution Manager required for root cause analysis of all SAP solutions
SAP Solution
Manager 3.2
WebAS 6.20
Solution Manager
DiagnosticsWAS 6.20
SAP Solution
Manager 4.0
WebAS 6.40
WebAS 7.0
Diagnostics
Technology SAP Solution Manager 4.0
Recommendations
Release Strategy and Maintenance
Scope SAP Solution Manager 4.0
ArchitectureInstallation and UpgradeUpgrade and Migration paths
© SAP AG 2005, Functional_Outlook_EN.ppt / 28
Architecture
SolutionDirectory
Systems
SAPCRM
Other
Business Processes
Document-ation
SAPERP
SAPAPO
Projects
Solution
Implementation and Distribution
Solution MonitoringService plan
and Execution
Service Desk
Upgrade
Change Management
Tests
E-LearningManagement
SAP Solution Manager
Global Rollout
Process templates
OPERATE
IMPLEMENT.
OPTIMIZE
Business processes
ArchitectureInstallation and UpgradeUpgrade and Migration paths
© SAP AG 2005, Functional_Outlook_EN.ppt / 30
Installation and Configuration
Simplification of Installation and MaintenanceImproved installationReduction of Add-Onsca. 2 Installations (DB Loads) per year*ca. 3 Support Package Stacks per year*
Simplification of ConfigurationMore pre configurationdedicated Implementation Guide (IMG)*Best Practices/E-Learning
* also SAP Solution Manager 3.2
ArchitectureInstallation and UpgradeUpgrade and Migration paths
© SAP AG 2005, Functional_Outlook_EN.ppt / 32
Upgrade and Migration paths
Upgrade3.2
UpgradeUpgrade3.1
xMigrationMigration2.2
xMigrationMigrationUpgrade2.1
4.0(new CRM
Service Desk)
3.2(CRM 3.1 Service Desk, WAS 6.20)
3.1(CRM 3.1 Service Desk, WAS 6.20)
2.2(WAS 6.20)
2.1(WAS 6.10)from
1
2
Migration with SAP support
2 2
Adjustment of solutions and projects required
1
1
Directlyto
© SAP AG 2005, Functional_Outlook_EN.ppt / 33
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
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