Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Revised: December, 2011

This document describes important information, caveats, and issues addressed in Cisco Unified Contact Center Express (Unified CCX) Release 8.0(2) SU4.

To view the release notes for previous versions of Unified CCX and Cisco Unified IP IVR, go to: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html.

To access the latest software upgrades for all versions of Unified CCX and Cisco Unified IP IVR, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Contents • Introduction, page 2

• System Requirements, page 2

• Related Documentation, page 2

• Upgrade Paths to 8.0(2) SU4, page 2

• Obtain Windows-to-Linux Upgrade Tool for Unified CCX 8.0(2) SU4, page 3

• Obtain Unified CCX 8.0(2) SU4 for Upgrade, page 3

• Important Notes, page 4

• Caveats, page 5

• Troubleshooting, page 14

• Obtaining Documentation, Obtaining Support, and Security Guidelines, page 15

Americas Headquarters:

© 2011 Cisco Systems, Inc. All rights reserved

Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Introduction

Introduction This document describe the new features and the caveats resolved in Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP IVR Release 8.0(2) SU4 (Build: 8.02.11005-20). These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Unified CCX and Cisco Unified IP IVR, we recommend that you review this document for information about issues that may affect your system.

System Requirements For current information about supported products for Unified CCX, refer to Unified CCX Software and Hardware Compatibility Guide, which is available at this URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

Related Documentation Documentation for Unified CCX is accessible from Cisco.com at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Upgrade Paths to 8.0(2) SU4You can upgrade to Unified CCX Release 8.0(2) SU4 if you are running any of the following versions on your servers:

• Unified CCX Release 8.0(1)

• Unified CCX Release 8.0(2), 8.0(2) ES1, 8.0(2) SU1, 8.0(2) SU2, 8.0(2) SU3

• Unified CCX Release 7.0(1) SR5

• Unified CCX Release 7.0(2) ES03

Note You must install 7.0(2)ES03 to upgrade from 7.0(2) to 8.0(2)SU4.7.0(2)ES03 [ Image Name: 7.0.2-ES03_Build031.exe ] can be downloaded from Cisco.com at: http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=280840578&release=7.0%282%29_ES3&relind=AVAILABLE&rellifecycle=&reltype=latest

Note A media kit for 8.0(2) must be obtained to support Unified CCX Release 7.0(1) SR5 and 7.0(2) Windows to-Linux upgrade.

2Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Obtain Windows-to-Linux Upgrade Tool for Unified CCX 8.0(2) SU4

Obtain Windows-to-Linux Upgrade Tool for Unified CCX 8.0(2) SU4

Step 1 Go to this URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Type your Cisco.com username and password in the text boxes, and then click Log In.

Step 3 Choose Customer Contact > Cisco Unified Contact Center Products > Cisco Unified Contact Center Express > Windows to Linux Upgrade Tool.

Step 4 Download the CiscoUnifiedCCXPreUpgradeToolInstaller_802SU4.exe.

Note The upgrade tool that you download is used for Windows-to Linux upgrade for 8.0(2) SU4 only.

Obtain Unified CCX 8.0(2) SU4 for Upgrade

Step 1 Go to this URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Type your Cisco.com username and password in the text boxes, and then click Log In.

Step 3 Choose Customer Contact > Cisco Unified Contact Center Products > Cisco Unified Contact Center Express > Cisco Customer Response Solution Software Releases > Unified CCX 8.0.

Step 4 Download UCSInstall_UCCX_8_0_2_UCOS_8.02.11005-20.sgn.iso.

Step 5 Use an md5sum utility to verify that the MD5 sum of the final file is correct.

aae9c4f31a3b1a74940994dbae6e4ddb UCSInstall_UCCX_8_0_2_UCOS_8.02.11005-20.sgn.iso

Note To complete the upgrade, continue with the rest of the steps listed in the Cisco Unified Communications Operating System Administration Guide for Unified CCX and Cisco Unified IP IVR, available at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

Linux-to-Linux Upgrade NotesIf you are doing Linux-to-Linux Upgrade from Unified CCX 8.0(1) to Unified CCX 8.0(2)SU3, apply the COP patch file ciscouccx.801upgradefix.cop.sgn, which you can download from the download area on Cisco.com, Unified CCX 8.0(2) Downloads.

You can apply the COP patch file using GUI (graphical user interface) or CLI (command line interface).

3Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Important Notes

Using GUI

If you plan to use GUI, follow these steps:

Step 1 On the OS Administration tab, choose Software Upgrades > Install/Upgrade.

Step 2 Enter the location on an SFTP server where you have stored the COP file.

Using CLI

If you plan to use CLI, run the CLI command utils system upgrade initiate and enter the folder path where the COP patch file is located along with the SFTP server IP address.

Note To complete the Linux-to-Linux upgrade, continue with the rest of the steps listed in the Cisco Unified Communications Operating System Administration Guide for Unified CCX and Cisco Unified IP IVR, available at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

Important NotesThis section highlights the important changes in this version.

ICD Line for Agents

The total number of lines configured on the agent's phone should be maximum 4.

When configuring an agent, the ICD line must be in position 1 through 4 on the agent phone or the agent will be unable to login.

Shared Line Support

Unified CCX 8.0(2) ES1 and later versions offers support for multiline changes to handle events for ACD calls on primary as well as secondary lines of an agent’s phone device. This means when an ACD call exists on an agent’s secondary line, the agent can manage the call on Cisco Agent Desktop (CAD) and Cisco Supervisor Desktop (CSD).

A call is considered an ACD call based on the following rules:

– The call is delivered to the Agent from the CSQ.

– The call is a consult call for an ACD call.

– An agent on an ACD extension (incoming or outgoing) handles all calls.

– The call was handled by an agent on an ACD extension at some point during the history of the call.

– The agent used JAL or DTAL feature (conference/transfer) feature between two calls (at least one of them was an ACD call).

Under these conditions, the CSD user can monitor, record, barge into, or intercept that call.

4Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

Custom Code Execution

The various issues with access permissions for custom code are addressed in this release.

Note The only supported access to read/write files from disk using custom code is to use the customer folder. To view the location of this folder, use the following syntax: System.getProperty(“uccx.customer.dir”) Warning: This customer folder is not backed up by Unified CCX. Also, purging capability is not supported for this folder.

Restrictions with Generating Historical Reports

Due to a limitation set for 10K records in CCDR tables, there was an issue to generate HR reports for larger duration.

To provide the flexibility to generate reports with more than 10,000 records, this limitation has been removed by fixing the defect CSCtj96987. The behavior henceforth will be same as 7.x releases, where the reports can be generated for longer duration (up to the tmpdb capacity of 2 GB).

Unsupported Configurations and Scenarios for Unified CCX

Unified CCX 8.0(2) SU4 does not support the following configurations and scenarios:

• Shared lines for CTI ports and for CTI route points.

• Expansion servers, except for automatic speech recognition (ASR) or text-to-speech (TTS), which must be separate, dedicated servers.

• ICD call answer/transfer using any third-party attendant console desk software is not supported with Unified CCX.

• SIP REFER between a switchboard and Unified CCX is not supported if the transfer is completed after the call has been answered on the Unified CCX CTI port because of media reestablishment issues.

Caveats • Using Bug Toolkit, page 5

• Open Caveats, page 6

• Resolved Caveats, page 7

Using Bug Toolkit Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

• All severity level 1, 2, and 3 bugs

• Significant severity level 4 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

5Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

Before You Begin

To access Bug Toolkit, you need the following items:

• Internet connection

• Web browser

• Cisco.com user ID and password

Procedure

Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the “Search for Bug ID” field, then click Go.

For information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.

Open CaveatsThe caveats in Table 1 lists the important defects that are open in this release of Unified CCX.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were opened at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the “Using Bug Toolkit” section on page 5.

Table 1 Open Caveats

Identifier Headline Workaround

CSCtw68597 OB calls causing JTAPI leak when agent skip/cancel calls

No Workaround

CSCtw64043 Incorrect Russian prompts by Create Generated Prompt step

No Workaround

CSCtw78745 CVD should notify RASCAL server when DB master failover alone

Cycle Engine or DB service, to move the both services on same Node.

CSCtu39141 CVD requests to restart itself due to intermittent network flap (HAoWAN)

No Workaround

CSCtw89575 UCCX: Yield method may delay heartbeat transmission

Ensure the network between UCCX nodes meets the network requirements for UCCX clustering.

6Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

Resolved Caveats Table 2 lists all the defects that are resolved in this release of Unified CCX.

A Resolved (R) caveat indicates that the bug is fixed. The assigned engineer moves the bug to this state when testing is complete.

Note In certain rare circumstances, we are unable to fix the bug in all versions in which it is found. The defect will still be in state ‘R’. Please contact the TAC if you are being impacted by a defect in this condition.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the “Using Bug Toolkit” section on page 5.

Table 2 Resolved Caveats

Identifier Severity Headline

CSCts44049 1 UCCX vulnerable to directory traversal

CSCte78088 2 DialingList record update takes longer time on system with large dataset

CSCtn16852 2 VOIP Monitor Subsystem System not starting

CSCtn53212 2 8.0(2)SU2 upgrade corrupting uccxhrc user, HRC login error 5051

CSCto49135 2 Failover over WAN, secondary doesn't pick up Master due to NodeLeave

CSCto54342 2 Using CET to recover Admin account results in lost of CDA data

CSCto59269 2 8.02 HR Agent Detail Report showing multiple entries for the same call

CSCtq31317 2 UCCX fails to read wfengine.properties upon restart

CSCtq32534 2 RTMT Unknown Alarm while making outbound calls from agent device

CSCtj10951 2 After L2, VOIP mon is down on N2, restarting Engine keeps MM down

CSCtq40046 2 More than one default Team existing

CSCtq46632 2 tomcat service stuck starting state UCCX 8.5.1

CSCtq61132 2 CM Telephony subsystem is in Partial service and CTI port is OOS

CSCtq85978 2 When node2 is up and node1 down, engine is stuck with LicenseMAC script

CSCtq86593 2 Cannot create JTAPI CallControl group

CSCtr69287 2 Partial Service - CSS fails to propagate if configured using CCG on UCCX

CSCtl83639 2 CAD trying to resolve the hostname of CAD client PC

CSCtl86300 2 CSD stops responding when team is selected.

CSCtr71174 2 CAD can't login

7Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCtr78393 2 UCCX Agent Login\Logout Activity Report Grand Total Differs in Versions

CSCtr80775 2 UCCX not sending RTP events to CAD when shared non-ACD lines are used

CSCtr88712 2 Remote Monitoring requests block RM message queue

CSCtn45933 2 Firewall exception missing for VoIP Server

CSCts02849 2 UCCX v8.0(2)SU03 is providing Replication Error, after ES Patch Install

CSCts20611 2 Resource and Dialinglist table does not sync up if pub has zero records

CSCts21627 2 Queries containing the characters "<" or ">" cannot be executed from CLI

CSCtn87921 2 Memory leak in BIPPA service IPPASvr on IPIVR and IPCCX server

CSCts64682 2 W1 upgrade stuck after Successfully activated the components

CSCts80098 2 EntityDataSource.checkConnectivity is false after purge, UCCX leaks conn

CSCtt03211 2 WFOUser missing and not able to update password mgmt settings

CSCtt28877 2 UCCX: Upload XML Document Fails with "Cannot insert a null into column"

CSCtt29752 2 Secondary hostname not populating properly during upgrade

CSCto70130 2 IPVMS driver leaking 32 byte buffers

CSCtw82622 2 Agent Detail Report shows negative time after W1 upgrade

CSCtr00603 2 Chat service process does not handle Corba TRANSIENT exception

CSCtr48771 2 Rec & Stats service does not perform maintenance of email tables

CSCts25027 2 CAD IPPA service crashes

CSCts69502 2 Supervisor.exe remains in task manager after closing CSD application

CSCtt14842 2 UCCX Call/Chat Service generating core

CSCtt35097 2 requeueOnLogout does not work causing emails to remain assigned to agent

CSCtu39800 2 CADFreshInstallmaster Won't run due to windows Characters

CSCtu43470 2 Email stuck in process on the CAD agent

CSCtu98666 2 Recording threads crash

CSCtw47653 2 Rascal Client Deadlock prevents BIPPA service from becoming active

CSCtw50482 2 Active Enterprise server not getting config event after engine restart o

CSCtw56944 2 CSCtu28492

CSCsz97295 3 IMAP SSL port 993 fails with CDAUI2030 Invalid IMAP Server settings

CSCta76998 3 HTTP Actions created on Cisco Desktop Administrator are not saved

CSCte85716 3 Recording starts after 3-4sec from start time for CSD & CAD users

CSCtj48824 3 After engine failover, CSD communication with Call Chat service fails

CSCtj78018 3 CAD and Appadmin slow response times when primary node down

CSCtj93842 3 UCCX DRS needs mechanism to prevent CAD LDAP corruption

Table 2 Resolved Caveats

8Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCtj94720 3 Email responses not delivered to user, emails are stuck in an account

CSCtk01921 3 IP Phone Agent error messages on RT phones were not cleared

CSCtk07457 3 Cad failback hits unknown error

CSCtk13310 3 Error changing state of CAD after failover

CSCtk34897 3 VoipMonitor Subsystem out of service after upgrade

CSCtk66418 3 After Node Manager failover, no status for CUPS

CSCtk82341 3 CSD voice CSQ team summary shows blank with STORAGE4039 every 5min

CSCtn26076 3 Forwarding address for deleted emails also sends emails to CC recipients

CSCtn42095 3 Agent cannot initiate blind transfer btwn own extensions from CAD

CSCtn66010 3 CLI command for purging recordings file does not delete oldest file

CSCto59101 3 Reskilled CAD agents do not appear in the correct queue in CSD

CSCsu40814 3 The supervisor shows oldest in queue as 1(00:00:00)

CSCta20703 3 Engine shutdown stuck in FileManager destroy

CSCtb14512 3 UCCX 5.0, 7.0 anonymous connections to LDAP is possible

CSCtf25138 3 UCCX: Delay in presenting Outbound contacts to agents

CSCtf69821 3 W1 import fails at CAD config import when refresh button is pressed

CSCtg49893 3 Not able to upload prompts back to back

CSCtj67631 3 UCCX Enhancement: Display License MAC on License Info Page in AppAdmin

CSCtk62187 3 ETSGJ-CH:Unable to upload scripts through Application Wizard of UCCX

CSCtl01326 3 Filter not working as expected in agent login logout report.

CSCtq01952 3 IPPA agents not shown in CSD Agents - Team Summary when no calls

CSCtl50722 3 UCCX: Memory Leak with Agent to RP Conferences

CSCtl57131 3 CRS resource page performance improvement.

CSCtl93897 3 UCCX Engine tries to update missing table, which causes RTMT alerts

CSCtq13277 3 Two instances of LDAP Monitor service running during backup

CSCtn20188 3 Blank Page seen on Unified CM config page of Appadmin setup

CSCtn23810 3 Traffic Analysis Report showing incorrect date in Chart

CSCtn65948 3 ProfileID in RMCM is default =2 after upgrade to SU2. Should be 1

CSCto17789 3 UCCX - Historical Reports Error when Opened

CSCto50939 3 UCCX: Trace levels should be retained through upgrade and patch process

CSCto52255 3 Performance improvement for rmcm links.

CSCto67047 3 Engine start time don't get updated in database

CSCto71359 3 TotalProcessesAndThreadsExceeded threshold needs to be modified for UCCX

Table 2 Resolved Caveats

9Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCto90417 3 GC pauses cause CVD heartbeats failure and thereby failover

CSCtq57692 3 Agent not shown in CSD Team Summary when ID has an apostrophe

CSCto93497 3 UCCX has multiple CCGs with same ID resulting in CCG becoming unusable

CSCto95137 3 ACMIAutoConfig record gets corrupted

CSCto97617 3 8.02 editor not able to save a script to the repository

CSCtq23837 3 Unable to overwrite scripts.

CSCtq35989 3 Deletion of Inactive Agents does not work

CSCtq57799 3 Call being moved to abandoned when in queue for 2 minutes

CSCtq70974 3 Config Datastore activation fails - CVD OOM during activation

CSCtq76666 3 Reskilled agent still receives email from previous email CSQ

CSCtq75106 3 traffic analysis report shows null fields in case of multiple peak hr

CSCtq75437 3 Subscriber ADS and HDS Datastores are marked in Red when CDS is disabled

CSCtq83927 3 Scheduled purge runs at a different time from the configured time.

CSCtq84602 3 UCCX: RmCm Stuck In Initializing If No Resources Defined

CSCtq89326 3 Can not delete media termination dialog group null

CSCtq90244 3 UCCX Java Reflections do not function correctly

CSCtq91894 3 UCCX: HRDM Alerts Should Be More Specific

CSCtr27760 3 Hindi ASR Failure

CSCtr28214 3 UCCX wrong Content-Length in RTSP message for non-English letters to TTS

CSCtr38743 3 Non Acd calls "call information" is stripped when xfer'd to uccx queue.

CSCtr20473 3 Core dump is generated on Cisco Desktop VoIP Monitor

CSCtr39073 3 Traffic Analysis report shows wrong peak hour

CSCtr47906 3 Cert Manager should generates Tomcat CSR using RSA 2048 instead of 1024

CSCtr62942 3 Dialing Prefix is causing the delays in Schedule Outbound Callbacks

CSCtr65093 3 Correction, CSD Agent - Team State, State Duration

CSCtr70749 3 UCCX 8.0+ Physically Allow NIC Teaming While it is not Allowed

CSCtr83454 3 Upgrade to CCX 8.5.1 does not pickup AQM Seats

CSCtr91493 3 Admin is removed when "set uccx appadmin administrator" executed twice

CSCtr65099 3 CSD Agent - Team State, State Duration is not sorted properly.

CSCtr93280 3 CSS entries are displayed in random order under call control group

CSCts06013 3 Large XML Files Fail to Upload Using a Script in UCCX 8.X

CSCts19041 3 Kernel Panic in UCCX 8.0.2.11004-12

CSCtr70796 3 UCCX 8.x only supports a maximum of 50 email templates.

Table 2 Resolved Caveats

10Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCtr70816 3 CAD can't display all the email agent templates

CSCts19561 3 Tasks getting stuck causing sessions to fail on call.answered

CSCts35369 3 Remove reading of manifest entries for Custom steps in AAR files

CSCts48403 3 High CPU Utilization When Prompts Uploaded and Played concurrently

CSCts48878 3 Historical reports run 2 weeks back instead of 1 with Danish Locale

CSCtr79505 3 CSD does not play back recordings with one side silent throughout call

CSCtr79520 3 WebAdmin does not notify EEMServer to pick up template changes

CSCts51132 3 HR report returned no data after SkillName change upper to lower case

CSCtr81115 3 Agent e-mail routing delay when mailbox has many queued e-mails

CSCts53756 3 Secondary Supervisor Removed

CSCtr88537 3 Agent Email forwards deleted emails with original sender address

CSCts62130 3 filename is truncated to 64 characters during script upload

CSCts64168 3 Upload Document pauses when UCCX pub is down

CSCtr91678 3 Agent E-mail - e-mails stuck in processing state in CAD

CSCts66685 3 UCCX: Renaming prompt with different case yields 'commit-rollback' error

CSCtr96827 3 E-Mail Service is unable to process flawed emails

CSCtr96844 3 E-mails delivered with mismatched header and body

CSCtr96849 3 Supervisor should monitor the voice CSQ only for skill stats

CSCts69039 3 UCCX: Unable to upload prompt file with filename in different case

CSCtt07947 3 Failed DRF backup leaves DB locked. Can't make config changes.

CSCtt11745 3 RmCm stuck in INIT state as txResolveLogoffASDRs is taking too long.

CSCts09409 3 Click to dial does not work in CAD browser

CSCts13398 3 in IPPA, CDATA key must be pressed for Enterprise data

CSCts14768 3 DirAccessSyncSvr debug log shows Unified CM login/password

CSCtt37250 3 UCCX Engine heap threshold does not generate Alerts

CSCtt40352 3 Time Range shifted after loading .chc "Cisco Report Settings" file

CSCtt82416 3 Duplicate HR data records written to file when DB is unavailable

CSCtu03373 3 UCCX: GC.log not collected by Real Time Monitoring Tool

CSCts21743 3 Email Icon on the cisco agent is grayed out when they have 300 plus rece

CSCtu06068 3 AppAdmin page and Cli Mismatch for License Info

CSCtu14295 3 Contacts marked as Busy always call phone01

CSCtu17744 3 Arabic language issue in script grammar

CSCts44173 3 UCCX: CAD initiated consult xfer drops when call rcvd on alt line

CSCtu42920 3 UCCX: Irregular heartbeat timing during convergence

CSCts46647 3 UCCX CAD Work State Timer Actions Get Interrupted by Call State Update

CSCtu78983 3 Traffic reports in Spanish cannot calculate UTC

Table 2 Resolved Caveats

11Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCtu98729 3 Traffic Analysis Report showing incorrect time and date

CSCtw45014 3 Cisco Unified CCX Database log collection using RTMT

CSCts53159 3 Initial LDAP replication timeout cause replication setup to fail

CSCtw60066 3 Rename of file to more than 64 chars should not be allowed

CSCts55744 3 Server uses CAD license

CSCtw80577 3 Duplicate CCG created after upgrading from 802SU3 to 802SU4

CSCtw84276 3 CDS Enable causes lock errors

CSCts80538 3 upgrade appears to delete the contents of previously created macros

CSCts86447 3 UCCX: CAD Agent Email Unable to Load E-Mail Due to Click to Dial Issue

CSCts87264 3 Voip Monitor Device Sync has no fail over function

CSCts87579 3 8.5(1)SU2 rollback from 8.5.1SU2 to 8.5.1SU1 causes problem

CSCtt01963 3 Requeue email on logout not working

CSCtt05329 3 Playback of recordings in CSC can sometimes drop out causing one way aud

CSCtt11421 3 UCCX: IPPA doesnt start automatically after failover

CSCtt18254 3 Invalid/Null value in Content Type of incoming email breaks CAD email

CSCtu24562 3 Label for non-extended lifetime recordings is extended when recording is

CSCtu24597 3 CAD hangs on login for a few seconds

CSCtu33870 3 Call Stuck in CAD after successful transfer

CSCtu39818 3 Enterprise Server core file generated

CSCtu43428 3 Builder should run dos2unix on CLI script folder before builds

CSCtu43452 3 Importing Phone books with Russian multi-bytes characters displays wrong

CSCtu54920 3 No logging at all for SplkCRS lib

CSCtu55157 3 IPPA agent unable to force logout CAD agent

CSCtu98770 3 After spell checking an email response, the email applet locked up.

CSCtw47597 3 Recordings may fail immediately after startup if disk space check is not

CSCtw47677 3 CAD email client does not automatically reconnect after eem service rest

CSCtw50360 3 Form feed characters are missed after backup and restore

CSCtw61926 3 Open H323 Wrapper project has broken logging

CSCtw61960 3 Enterprise service goes into tight loop pounding CRS with config_init_re

CSCtw64197 3 Email: resizing the desktop makes the email attachment button disappear

CSCtw64215 3 Email: Supervisor does not reflect the correct number of emails and the

CSCtw64231 3 Email: Entering wrong file name for an attachement and sending response

CSCtw64796 3 Email: GT: After failback supervisor and cad client show more drafts tha

CSCtw70718 3 After L2 upgrade from SU3 to SU4 supervisor workflow does not trigger

Table 2 Resolved Caveats

12Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Caveats

CSCtu39741 3 CAD receives and xfers a recorded call, next call unable to rec.

CSCtj91950 4 UCCX backup fails due to illegal character's in LDAP

CSCtn50684 4 Windows client port usage inconsistent with previous versions

CSCtn93085 4 UCCX: sev 2 alarms generated in SysLog during normal backups

CSCto12162 4 Phonebook import/export does not work for non-English languages

CSCto99686 4 CAD email draft not displayed

CSCtr66672 4 UCCX agent is not automatically logged after closing CAD-BE

CSCtr74207 4 Playback service attempts to read past EOF and posts an error message

CSCth97649 4 Display Appropriate Temp License Exp Msg : delete Temp Lic Not Required

CSCtl78553 4 Traffic Analysis Report generation fails in some countries

CSCtn65260 4 Time values are not accurate in reports scheduled for daily generation

CSCto34370 4 Log truncation corrupts JVM.log file

CSCto69449 4 PUT Too backup is failing when OS locale is set to some other language.

CSCtq00245 4 uccxworkforceuser on UCCX 8.0 database doesn't have required read rights

CSCtq00988 4 New CLI command to show list of configured appadmin administrators

CSCtq04785 4 Tomcat OutOfMemoryError due to large number of RTMT requests

CSCtq06898 4 AAR management: uploading with Overwrite existing files fails

CSCtq10281 4 CVD generates alarm as service crashed when it was stopped using CLI

CSCtq56766 4 UCCX RTMT performance monitoring page has link to the CUCM admin page

CSCtq68799 4 Datastores out of sync but no feedback to user

CSCtq80848 4 UCCX + CME - Users with apostrophe in user name can't be deleted

CSCtr12929 4 Agent State Summary Report (by Interval) does not display the Not Ready

CSCtr18707 4 Team Page fails to load, exception No entity found for query

CSCtr75083 4 Agent State Detail report - extensive time to completion

CSCts05665 4 Double folder creation for Script through Wizards.

CSCts23766 4 Hostname change not allowed -but CLI allows to change

CSCts66100 4 Resource group lists are displayed in random order under Resource page

CSCts95703 4 UCCX: HRC giving "The timezone string is not valid"

CSCtt34605 4 'Use UTC Time Zone' flag is not saving, if settings for report is saved

CSCtt42548 4 PUT tool needs documentation stating its version dependant

CSCtw80378 4 PUT Tool should allow upgrade only if the ES03 or greater is installed

CSCtw50347 4 EEM Tables Version in 8.0 is a lower version number than in 7.0

CSCtw56973 4 Supervisor and CRS max characters for login ID do not match

CSCto69641 5 Allow admins to disable supervisor chat and team messages

Table 2 Resolved Caveats

13Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Troubleshooting

Troubleshooting For the most current troubleshooting information and tips, visit the following URL: http://www.cisco.com/en/US/support/index.html

For assistance with identifying and troubleshooting common problems, access the Cisco TAC Case Collection Tool (TCCT) at the following URL:

http://www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html

From the Tools and Utilities page, select the Voice technology link, and search for a solution using a free text query or a guided search.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

CSCts25630 5 CAD: JPN: There are unneeded "\n" symbol in the Japanese translation

CSCtq32580 5 RTMT Unknown Alarm Error When Adding Skill To Agent

CSCtq39384 5 Some Appadmin Modifications

CSCtr78014 5 Uccx 851osag doc incorrectly states use utils dbreplicate CLI cmd

CSCts46005 5 Download bar with incorrect expected time

CSCtt00939 5 Proper Error Message display while modifying Campaign

CSCtu18260 5 The message 'All Times Are Server Time' should be removed from reports

CSCtl74397 6 EEM server is not handling Exchange 2007 SMTP timeout

CSCtr44220 6 New lines not created when a plain text e-mail is received by CAD

CSCts87187 6 Voip monitor device sends AXL request to invalid CUCM

CSCtu39771 6 RecordingDelete return code needs improvement

CSCtu55433 6 Under the Agent Pane, Supervisor does not list agents alphabetically

CSCth43350 6 XNTPD.exe denial of service vulnerability

CSCtq64572 6 No method to generate scheduled HR reports based on Local Time

CSCtr69083 6 Scheduler does not work, if UCCX adds zero at the end of xml response

CSCts63028 6 Russian DST changes

CSCts66761 6 add sudoers entry for new Calabrio CLI command.

CSCtt01478 6 Scheduler-Timezone Selection procedure should be added to HR User Guide

Table 2 Resolved Caveats

14Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Obtaining Documentation, Obtaining Support, and Security Guidelines

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Documentation FeedbackYou can provide comments about this document by sending email to the following address:

ccbu_docfeedback@cisco.com

We appreciate your comments.

*Copyright © 2011, Cisco Systems, Inc., All rights reserved.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/web/siteassets/legal/trademark.html. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Release Notes for Cisco Unified Contact Center Express 8.0(2) SU4

15Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4

Obtaining Documentation, Obtaining Support, and Security Guidelines

16Release Notes for Unified CCX and Cisco Unified IP IVR 8.0(2) SU4