Release Notes for RSM Advanced Version 1.0.4...The [Resume time on inactivity] setting is enabled on...

Release Notes for RSM Advanced Version 1.0.4.8 IMZ-NS101/104/109/116/132

Copyright Notice ©2009 Sony Corporation. All rights reserved. This document may not be reproduced, translated or reduced to any machine readable form in whole or in part, without prior written approval from Sony Corporation. SONY CORPORATION PROVIDES NO WARRANTY WITH REGARD TO THIS DOCUMENT OR INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS DOCUMENT OR SUCH INFORMATION. IN NO EVENT SHALL SONY CORPORATION BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS DOCUMENT OR INFORMATION CONTAINED HEREIN OR THE USE THEREOF. Sony Corporation reserves the right to make any modification to this document or the information contained herein at any time without notice. Trademarks Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries." Intel, Pentium, Xeon and Intel Core are registered trademarks of Intel Corporation. Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. Please refer to Copyright.pdf of Copyright directory about others. Moreover, all other brands and product names are trademarks or registered

trademarks of their respective owners. ® and ™ are not used in the text.

Sony NVM Technical Bulletin NVM-TB117, 20/07/2009 RSM Ad. Software Version 1.0.4.8

Release Notes for RSM Advanced Version 1.0.4.8 (IMZ-NS101/104/109/116/132)

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Table of Contents 1. New Features over initial software version ............................................................. 4

1.1. AXIS and IQinVision support ........................................................................... 4

1.2. Audio Upload from a Client .............................................................................. 4

1.3. Specifying Camera and Server with Host Name .............................................. 5

1.4. All Monitor Frames Function on the Monitor Control pane ............................... 5

1.5. [Close] button in the right-bottom on each configuration screen ...................... 6

1.6. Select to disable audio recording during audio monitoring .............................. 6

1.7. Tool Hint on the GUI ........................................................................................ 6

1.8. [Resume time on inactivity] on the Camera tour configuration ......................... 6

1.9. E-flip function ................................................................................................... 6

1.10. Mail Information ............................................................................................. 6

1.11. Users’ Guide of the Media File Player ........................................................... 6

1.12. Export the Installer of the Media File Player .................................................. 6

1.13. Configuring Port Number ............................................................................... 6

1.13.1. Setting Procedure ................................................................................... 6

1.13.2. Limitations ............................................................................................... 8

2. Supported Hardware and Operating Systems ........................................................ 9

2.1. Supported OS .................................................................................................. 9

2.2. Required Hardware .......................................................................................... 9

2.2.1. CPU .......................................................................................................... 9

2.2.2. Video Card ................................................................................................ 9

2.2.3. Network Interface Card ............................................................................. 9

2.2.4. Memory ..................................................................................................... 9

2.2.5. Verified PC’s ............................................................................................. 9

2.3. Supported cameras ....................................................................................... 10

2.4. NSR-1000 / RealShot Manager Advanced Compatible Versions .................. 12

3. Important Notes .................................................................................................... 12

3.1. Installation: Setting ........................................................................................ 12

3.2. Main Screen: Monitoring ................................................................................ 13

3.3. Layout Configuration ...................................................................................... 13

3.4. Device Configuration ..................................................................................... 13

3.5. Search Window .............................................................................................. 14

3.6. Log Window ................................................................................................... 14

3.7. Others ............................................................................................................ 15

4. Limitations ............................................................................................................ 15

4.1. Known Limitations .......................................................................................... 15


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4.1.1. Installation ............................................................................................... 15

4.1.2. Main Screen: Search for and playback recorded images ........................ 15

4.1.3. Main Screen: Monitoring ......................................................................... 15

4.1.4. Analogue Camera Operation ................................................................... 16

4.1.5. Alarm History ........................................................................................... 16

4.1.6. Search Window: Playback....................................................................... 16

4.1.7. Device Configuration ............................................................................... 17

4.1.8. Action Configuration ................................................................................ 17

4.1.9. Schedule Configuration ........................................................................... 18

4.1.10. User Configuration ................................................................................ 18

4.1.11. Others ................................................................................................... 19

4.1.12. Media File Player .................................................................................. 19

4.2. Resolved limitations ....................................................................................... 19

4.2.1. Installation ............................................................................................... 19


4.2.3. Search Window ....................................................................................... 20


4.2.5. Server Configuration ............................................................................... 22


4.2.7. Schedule Configuration ........................................................................... 24

4.2.8. Export ...................................................................................................... 24

4.2.9. Others ..................................................................................................... 24

4.2.10. Media File Player .................................................................................. 25

4.3. Resolved limitations in 1.0.2 .......................................................................... 25


4.3.2. Alarm History ........................................................................................... 25


4.3.4. Server Configuration ............................................................................... 26

4.3.5. Layout Configuration ............................................................................... 26


4.3.7. Search Window ....................................................................................... 26

4.3.8. Media File Player .................................................................................... 26


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1. New Features over initial software version

1.1. AXIS and IQinVision support AXIS and IQinVision cameras are supported. Please see X-X-X Support Camera Information section.

1.2. Audio Upload from a Client This function allows you to send audio from a microphone connected to the input on the PC running RSM Advanced to a camera by clicking the camera monitor frame on the main screen of the RealShot Manager Advanced.

Fig.1-1 Newly-added MIC button for Audio Upload

The MIC button becomes active by selecting an audio-output enabled camera. Press the MIC button to turn on the audio upload function. To turn it off, press the MIC button again. The function is also turned off by selecting another camera, changing layout, or opening another window. The Audio Upload function has the following limitations.

Audio can only be output to one camera at a time, it cannot be output to two or more cameras at the same time.

Only when a camera is connected to the same segment as the PC running the RealShot Manager Advanced, audio can be output. (In case of outputting audio to a camera in a separate segment, it is necessary to install a router between segments as shown in the figure below.


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Fig.1-2 Example that a router is installed between segments

You can select whether or not to enable the audio upload function for each camera from the camera web browser.

When specifying the camera by the host name, the name of the camera should be a solvable name on a PC running the RealShot Manager Advanced Client.

1.3. Specifying Camera and Server with Host Name You can specify the following settings with each a host name (or IP address).

Server name required when connecting a server from a client

Proxy server name required when connecting a server from a client

Address required when adding a camera

Address required when configuring camera

Master server name (at Slave configuration)

Proxy server name (at Slave configuration)

SMTP server name Host name to be entered should be a solvable name on a PC running the RealShot Manager Advanced.

1.4. All Monitor Frames Function on the Monitor Control pane [All Monitor Frames] check box is available on the Monitor Control pane of the Main screen. Pressing the [PLAYBACK] button with the [All Monitor Frames] check box selected, allows you to start playback for all cameras which are assigned to all the monitor frames on the main screen at the same time. Pressing the [LIVE] button, will return all the monitor frames to live images. Note that the Playback control during playback, or exporting a recorded image funtion is only enabled for the selected monitor frame. [All Monitor Frames] check box is available only when the number of monitor frames is nine or less.

RealShot Manager Advanced

Client 192.168.1.

100

Camera 192.168.0.200

LAN 2 192.168.1.1

LAN 1 192.168.0.1

192.168.1.254

192.168.0.5

0

Router

NSR


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1.5. [Close] button in the right-bottom on each configuration screen The [Close] button has been added to the bottom right hand corner on each configuration screen.

1.6. Select to disable audio recording during audio monitoring When Monitor Audio is enabled, you can select whether nor not to record audio.

1.7. Tool Hint on the GUI When the mouse cursor is held over any icon on the GUI, the corresponding tool hint is displayed.

1.8. [Resume time on inactivity] on the Camera tour configuration The [Resume time on inactivity] setting is enabled on the Camera tour configuration screen.

1.9. E-flip function The RealShot Manager Advanced did not flip the images from all cameras supporting the e-flip function even if the [E-flip] check box was selected on the [Video] tab on the Device Configuration screen. This problem is fixed.

1.10. Mail Information Event information is added in the e-mail from action.

1.11. Users’ Guide of the Media File Player Users’ Guide of the Media File Player becomes accessible from the start menu.

1.12. Export the Installer of the Media File Player The Installer of the Media File Player can be exported from RealShot Manager Advanced and NSR-1000 series v1.0.4 and higher.

1.13. Configuring Port Number You can now change the port number that RSM Advanced uses.

1.13.1. Setting Procedure ・ Use [Server Configuration] screen for port number setting.

1. Click [Administration Menu] in the logon screen and click [Server

Configuration] to open the server configuration window.


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fig. 1-1. Server Configuration Screen

2. Enter the port number for each server under [Server Port] (as shown in fig.1-1) Any valid port between 1 and 65535 can be used.

3. Click [OK]. To abort setting, click [Cancel].

4. Setting is complete.

5. When connecting from a client, enter the master server address for the central server and the port number which was preconfigured by the server as port number. Data entry format is [Address]:[Port Number] as shown in fig.1.2.

fig. 1-2. Client Logon Screen


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1.13.2. Limitations 1. Before entering the port number, make sure that it is not already been used,

or it is not a one that is blocked by a firewall or a similar device.

2. In case of master-slave system, the same port number must be set for both master and slave servers as the central server port number.

3. In case of master-slave system used together with the NSR-1000 series, the

port number must be “8082”. (Note) This limitation is resolved in NSR-1000 series version 1.0.4.

4. There may be infrequent cases where the central server does not startup, or

you cannot login anymore, after changing the central port number. In this case, you can use the preinstalled

5. ”CsPortChangeTool” to restore it to its original state or change it to another number. Proceed as follows.

fig. 1-3. CsPortChangeTool execution screen

1. Double-click ”CsPortChangeTool” in your install folder, (default is C:\Program Files\Sony\RealShot Manager Advanced) Note) Press “ctrl+c” to exit.

2. Press the Enter key. (fig. 1-3 (1))

After execution, the currently-set port number is displayed.

3. Enter the desired port number and press the Enter key. (fig. 1-3 (2))

4. When “Success” is displayed, setting is complete. (fig. 1-3 (3)) If an error occurs, “Input No. Error” is displayed.

5. Enter “q” or “Q” to quit.

6. Restart your PC. After start-up, the settings are enabled.#

…..(1)

…..(1)

…(2) (Example that 1234 is entered) …Currently-set port number

…(3)


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2. Supported Hardware and Operating Systems

2.1. Supported OS Operation has been confirmed with the following 32 bitOperating Systems:

Windows Vista Business Service Pack 1

Windows Vista Enterprise Service Pack 1

Windows XP Professional Service Pack 3

Windows Server 2003 Service Pack 2 (*) In the case of Server OS, such as Windows Server 2003, processing for background jobs are prioritized more than application programs with initial setting of OS, so performance of RealShot Manager might be reduced compaired with Windows XP. In this case, it might be improved by tuning up or changing setup for OS, etc. NOTE: Operation has not been confirmed with x64bit versions of the above Operating Systems.

2.2. Required Hardware

2.2.1. CPU Intel Core 2Duo 2GHz or higher. (Only Intel-made CPUs have been verified for RealShot Manager Advanced)

2.2.2. Video Card 1024 x 768 pixel (16 / 24- bit colour) or higher 1280x960 or higher to use QuadVGA with mega pixel cameras.

2.2.3. Network Interface Card 100BASE-TX or Higher.

2.2.4. Memory 1GB or more.

2.2.5. Verified PC’s RSM has been verified to run on the following PC’s Product name: DELL Precision 380 CPU: Intel Pentium Extreme Edition 3.46GHz Memory: 1GB HDD: SATA 80GB Network: PCI Express Broadcom BCM5721 10/100/1000 Gigabit Ethernet Product name: HP XW-4400 CPU: Intel Core2Duo 2.66GHz Memory: 1GB HDD: SATA 80GB


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Network: Broadcom 5755 NetXtreme Gigabit Ethernet Product name: HP XW-8600 CPU: Intel Core2Duo 1.86GHz Memory: 1GB HDD: SATA 80GB Network: Intel 82566DM Gigabit Network Product name: Dell Optiplex 745 CPU: Pentium D 915 2.80GHz Memory: 1GB HDD: 160GB (SATA) Network: Broadcom 100/1000 Ethernet Product name: Dell Optiplex 745 CPU: Intel Core2Duo 2.66GHz Memory: 1GB HDD: 250GB (SATA) Network: Broadcom 100/1000 Ethernet Product name: Dell Optiplex 755 CPU: Intel Core2Quad 2.66GHz Memory: 1GB HDD: 250GB (SATA) Network: Broadcom NetExtreame 57xx Gigabit Product name: Precision 390 CPU: Quad Core Xeon355 2.66GHz Memory: 2GB HDD: 146GB (SAS) Network: Broadcom NetExtreame 57xx Gigabit Product name: Precision 690 CPU: Quad Core Xeon355*2 2.66GHz Memory: 2GB HDD: 146GB (SAS) Network: Broadcom NetExtreame 57xx Gigabit

2.3. Supported cameras

Camera Model Name Camera Firmware Version

SNC-CM120 v1.02 or higher

SNC-CS3 v1.08 or higher





SNC-DF40 v1.18 or higher


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SNC-DM110 v1.02 or higher

SNC-DM160 v1.02 or higher

SNC-DS10 v1.02 or higher

SNC-DS60 v1.02 or higher

SNC-P1 v1.29 or higher

SNC-P5 v1.29 or higher

SNC-RX530 v2.33, v3.03 or higher



SNC-RZ25 v1.30 or higher

SNC-RZ30 v2.24, v3.14 or higher

SNC-RZ50 v2.23 or higher

SNC-Z20 v1.06 or higher

SNT-V704 v2.16 or higher

Axis 206 v4.40

Axis 207 v4.40

Axis 207W v4.40.1

Axis 210 v4.40

Axis 210A v4.40.1

Axis 211 v4.40

Axis 211A v4.30

Axis 221 v4.45

Axis 209FD v4.47

Axis 209FD-R v4.47

Axis 209MFD v4.47

Axis 209MFD-R v4.47

Axis 216FD v4.40.1

Axis 216FD-V v4.40.1

Axis 216MFD v4.47

Axis 216MFD-V v4.47

Axis 225FD v4.45

Axis P3301 v5.01

Axis P3301-V v5.01

Axis 212PTZ v4.40

Axis 212PTZ with CM v4.35

Axis 214PTZ v4.40

Axis 215PTZ v4.40

Axis 232D+ v4.41

Axis 233D v4.48.1

Axis 241Q v4.30

Axis 241QA v4.30


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Axis 241S v4.40

Axis 243Q Blade v4.45

Axis 243SA v4.45

Axis 247S v4.42

Axis Q7401 v5.01

Axis Q7406 v5.01

IQeye 511V v2.8/6(080313)

IQeye 702V v2.8/6(080313)

2.4. NSR-1000 / RealShot Manager Advanced Compatible Versions

NSR-1000

Series

RealShot Manager Advanced

Media File Player Server Client

V1.0.0 1.0.0.26 N/A 1.0.0.16 1.2.0.7

V1.0.1 1.0.1.4 N/A 1.0.1.4

1.2.0.11 *1

1.2.0.9 *1

V1.0.2 1.0.1.4 1.0.2.4 1.0.2.4 1.2.0.11

V1.0.3 1.0.1.4 1.0.3.1 1.0.3.1 1.2.0.11

V1.0.4 1.0.4.6 1.0.4.8

1.0.4.6 *2

1.2.1.5 1.0.4.8

*1 Media File Player (v1.2.0.11) is stored in NSR v1.0.1.4. Media File Player (v1.2.0.9) is stored in RealShot Manager Advanced v1.0.1.4. *2 The Client installer for RealShot Manager Advanced v1.0.4.6 is stored in NSR v1.0.4.6.

3. Important Notes In the descriptions below, items with [S] are only for servers, items with [C] for NSR and clients of RealShot Manager Advanced and items with [S/C] are for both servers and clients.

3.1. Installation: Setting [C] In case of connecting RealShot Manager Advanced client to NSR-1000 series, please refer to the following manuals and make a network interface settings properly, otherwise the client may not be connected to NSR-1000 series with the error message like “Incorrect User name or Password”. - page 21 in User’s Guide of NSR(-1000) Series


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- page 24 in User’s Guide of RealShot Manager Advanced.

[S/C] When a RealShot Manager Advanced (Server) or a RealShot Manager Advanced (Client) is installed on a PC in which the Windows Firewall is configured, communication between servers or between client and server is sometimes not established. To avoid this, it is necessary to allow a connection of TCP port 8081, 8082, 8083, 8084 and ICMP Echo by the setting of Windows Firewall in the PC. When the above port numbers are changed from default with the port number configuration option, set the firewall so as to allow the changed port numbers as well. [S] When “Camera Auto Registration” is executed, RealShot Manager Advanced detects camera(s) on the same network and automatically registers it. Please note that its IP address and the port number are changed accordingly. [S/C] To run the RealShot Manager Advanced, it is necessary to logon the Windows with the administrator account.

3.2. Main Screen: Monitoring [S/C] You can use a joystick for pan, tilt, and zoom operations for cameras. - This unit supports IP Desktop USB controllers from CH Products. Other remote controllers are not supported. [S/C] With the Audio Upload function, multiple audio streams cannot be uploaded to a camera(s) at the same time.(VT3:1080) [S] In case of using multiprocessor CPU such as Quad Core, GUI response may slow down as the fragmentation of the disk increases. In this case, please use the defrag tool of Windows OS to decrease the fragmentation. An enough disk free space is required for the defrag tool. Please free up disk space(*) by changing the configuration of the data overwrite function or the data clean up function. We will recommend to execute the defrag tool periodically to prevent the fragmentation. (VT3:846) * The disk free space of 15% or more is recommended by Windows.

3.3. Layout Configuration S/C] In case of creating a new layout tour, please enable the check box of “Show on Main Window” so that the created tour is shown in the layout list of Main screen. [S/C] In the Layout Configuration, "Scale to Monitor Frame" setting is checked as the default at the Option tab of the monitor frame setting. This function scale the camera images to the monitor frame size. However, if this setting is unchecked, the frame rate of the monitor display is improved about 3 to 6 frames per each monitor of the 4x4 display layout. So, if the scaling the camera images is not required, un-checking the "Scale to Monitor Frame" is recommended.

3.4. Device Configuration [S/C] When you want to use the mask function for the AXIS camera/video server, configure masks on the camera/video server side, not on the recorder side. (VT3:1093,950,926)


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[S/C] When the PTZ operation is carried out for a AXIS PTZ camera where the VMD(Recorder) is configured, motion is detected even during PTZ operation of the camera itself. (VT3:940) [S/C] When you change the video-related options (Image Size, Image Quality and Frame Rate) on the [Video] tab while monitoring/recording a JPEG image an AXIS camera is capturing, monitoring or recording may continue with the previous settings. To enable the changed values in monitoring, be sure to logoff once, and then logon. To enable the changed values in recording, be sure to deselect the [Enable] check box to enable the schedule on the Record dialog box, and then select it to apply. (VT3:914) [S/C] When you configure the e-flip for an AXIS camera of which codec is set to JPEG, monitoring or recording may continue without the video flipped vertically. To enable the e-flip in monitoring, be sure to logoff once, and then logon. To enable the e-flip in recording, be sure to deselect the [Enable] check box and apply, select the [Enable] check box again to enable the schedule on the Record dialog box, and then select it to apply. (VT3:912) [S/C] When you reboot AXIS camera and have recording or action schedules which uses AXIS camera input pin for event trigger, there are some cases where these schedules doesn’t work correctly. To enable the schedules, be sure to deselect the [Enable] checkbox and apply in that camera’s [Sensor In] tab, and then select the [enable] check box again and apply. (VT3:1108) [S/C] When you configure masks for a camera which is now recording images, the mask area shifts as expected for the live images, however, recording continues with the original mask setting at the beginning of recording. To enable the mask function in recording, be sure to deselect the [Enable] check box to enable the schedule on the Record dialog box, and then select it to apply. (VT3:830) [S/C] When you do the Automatic Alarm Schedule Configuration, schedule is configured with the setting in [Video] tab. [S/C] Note that some cameras do not support the camera direct panning/tilting function and area zoom function. If you use the encoder together with the cameras, check the manual to see if the cameras to be used support the above functions. (VT2:776)

3.5. Search Window [S/C] You can select only the one check box in the search results list. Playback is enabled for the selected search result. Exporting is enabled for the selected search result, too. You can protect /unprotect the recordings if their background is turned into blue with the check box selected.(VT3:948)

3.6. Log Window [C] Alarm information is reported to client, but the logging of that is recorded to server side. Therefore it is necessary to confirm the alarm log with specifying the server if needed.


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3.7. Others [S] In RealShot Manager Advanced, the server function other than the GUI function is separately started as a Windows service program. Therefore the server function such as recording of images from cameras continues to work even if the GUI of RSM is shut down.

4. Limitations

4.1. Known Limitations

4.1.1. Installation [S/C] To install RealShot Manager Advanced, please select an installation path name without non-ascii characters. If RealShot Manager Advanced is installed at the path with non-ascii character name, its server cannot be started or stopped properly. To uninstall RealShot Manager Advanced from non-ascii character named path, please follow procedure below (VT3:810) Open Windows Control Panel and select Services tab. Set Startup Type of "RSM Record Server" to "Manual". Set Startup Type of "RSM Event Action Server" to "Manual". Restart computer. Uninstall RealShot Manager. [S/C] RealShot Manager Advanced with server mode and client mode has to be installed to same language windows .(VT3:1060)

4.1.2. Main Screen: Search for and playback recorded images [S/C] Audio cannot be output when playing audio in files which is currently recorded from search result. (VT2:519) [S/C] When the codec options such as [Resolution], [FPS] and [Quality] for JPEG(or [Bit rate] for MPEG4) differ between on the [Video] tab of the Device Configuration screen and on the Schedule Configuration screen, there are some cases where audio is not played back normally just after starting playback. It can be played back normally once the video playback starts.(VT3:956)

4.1.3. Main Screen: Monitoring [S/C] In case of playing recorded images from alarm history, it may take about 10 seconds to find an alarm point if the load of server is high. And the alarm jump function by “Next/Previous Alarm” button on “Playback Control Pane” becomes available after the first alarm point is found. (VT2:624) [S/C] In case of using RealShot Manager Advanced on Windows Vista environment, a part of the Main screen may become transparent after closing the Search Window or Configuration Window. In this case, it will be recovered by redrawing (once minimizing or maximizing) the Main screen window. If the Minimize or Maximize button is hidden, then display the Windows task bar by pressing Windows key and select Minimize or Maximize from the menu displayed by Right-click on the RealShot Manager Advanced task button. (VT3:760)


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[S/C] Note that some cameras do not support the camera direct panning/tilting function and area zoom function. Check the manual to see if the cameras to be used support the above functions. (VT2:777) [S/C] The value of Focus, Brightness and Day/Night in [Adjust] tab at [Camera Control] pane are not updated when these values are changed from other clients or browser. (VT2:750) [S/C] If you make a custom layout, then add a icon and define an action to recall a camera preset when this icon is clicked – the preset is not recalled. The preset can be recalled from the camera control panel. (PSE209)

4.1.4. Analogue Camera Operation [S/C] Using Camera Control Pane or Remote Controller, do NOT perform PTZ/FOCUS/BRIGHT operations for analogue cameras without PTZ function, although they look to be available. If you try to do accidentally, the system stops monitoring/recording images for a few seconds. (VT2:644 ) [S/C] Using a Joystick, the Zoom function cannot be operated simultaneously during Pan/Tilt function is operated. (VT2:653) [S/C] The Pan/Tilt/Zoom operation for an analogue camera from Camera Control Pane of the Main screen may have a result that the camera does not move smoothly. Therefore the Direct PTZ function by pressing “DIRECT” button on Camera Control Pane is recommended for analogue camera control. The Direct PTZ function allows you to operate the following function. (VT2:653) - Move the camera so that the selected point becomes at the centre (Direct Pan/Tilt by Ctrl + Left-click) - Displays a red box, and releasing the mouse button enlarges the portion of the image inside the box to fill the window (Direct Zoom by Ctrl + Left-click and drag)

4.1.5. Alarm History [S/C] Alarm information during log off is not listed in the “Alarm History Pane”. To confirm such information, press Open Log Window on the Main screen and select Event/Alarm from the Log Type. (VT2:643) [S/C] When Day light saving is enabled on the computer then the wrong time is given for all alarm events. Time given is -1hour. (PSE 213) [S/C] If you double click on an event in the Alarm History window the correct recording is not played back. (PSE214)

4.1.6. Search Window: Playback [S/C] The Previous Frame and Next Frame button on Playback Control Pane of Search window control the selected monitor frames. (VT2:573) [S/C] When playing/fast-forwarding the alarm-triggered recorded images in the timeline mode during schedule recording, playback video may stop at the top of


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the alarm recorded data. In that case, move the cursor position on the timeline and play back again. (VT3:1071)

4.1.7. Device Configuration [S/C] In case of using an alarm output function of the camera, enable its setting of the camera using Internet Explorer (Web browser) in advance. (VT3:642) [S/C] When creating an inactive detection area for an active detection area while configuring VMD (Camera) on [VMD] tab of Device Configuration screen, the area number for the inactive detection area should be smaller than the other one of the active detection area. Otherwise the inactive detection area is normally activated. It is recommended to confirm the actual operation after this setting. (VT3:759) [S/C] VMD (Camera) settings for every preset position are disabled when performed from the [VMD] tab of Device Configuration screen. When you want to do this, proceed as follows: (VT3:756) Select “Enable” and “VMD (Camera)” check boxes on [VMD] tab of Device Configuration screen. And select “Preset Position” check box from “Camera”. Configure schedules and actions to be triggered by this VMD (Camera). Using the Internet Explorer as a Web browser, display the Administrator menu of the target camera. In the Object Detection menu of the Administrator menu, select “Preset position” from PTZ position. Configure a VMD (Camera) setting for every preset position in the Object Detection menu of the Administrator menu. Note When I/O Box-related settings are changed for the target camera by using RealShot Manager Advanced, you should carry out the above procedures again. [S] Camera Auto Registration function, which automatically assigns an IP address and port number to each camera detected by RealShot Manager Advanced, does not assign them if the camera is configured with DHCP. Please change the setting from DCHP to fixed address in advance if needed. (VT3:798) [S/C] After editing the preset list on the [Tour] tab of the Device Configuration screen, be sure to click [Set]. If you exit from the configuration screen without clicking it, edited data become ineffective. (VT2:762)

4.1.8. Action Configuration [S/C] In Manual Action screen, a lack of configured items may not save even if the apply button is accepted. Please note that the apply button should be clicked after all required items are configured. (VT2:40) [S/C] When you set for sending a still image as a mail attachment under the “Send E-mail” on the manual action screen, select the *Specified Camera+ check box and specify the camera. Even if the [Each camera] check box is selected, the setting becomes ineffective. (VT3:933)


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[S/C] The action is performed when the action schedule begins and system alert status is ON. (VT1:2166) [C] When you make an action schedule that includes a server action and a client action on the client’s GUI, and delete the action schedule from the server’s GUI or other client’s GUI, the server action is seemed to be remained yet in the client’s GUI. (VT3:1069) (*) Server Action: Camera Action, IO Device Action and e-mail Action in System Action. [S/C] If you set up an alarm recording schedule, with the trigger being a 2nd generation Sony camera input pin even when the input pin is active the alarm recording does not start (PSE210)

4.1.9. Schedule Configuration [C] Two or more clients should not configure a schedule on the server at the same time, because some of the schedule settings may not be configured correctly if the name of the schedule settings are same.(VT2:632) [C] The time-zone of RealShot Manager Advanced client should be set up the same as the RealShot Manager Advanced server. It is not needed in case that NSR-1000 series is the server of this client. (VT3:749) [S/C] In case of Alarm or Event recording by VMD (Recorder), a configuration name of the VMD (Recorder) should be the same if two or more triggers from different cameras with “Record by selected event” type are used for the recording schedule configuration.(VT3:776) [S/C] Recording schedule which is triggered by the VMD (Recorder) works improperly when two or more VMD(Recorder) configurations were configured. To activate the recording schedule which is triggered by the VMD (Recorder), configure a single VMD(Recorder) configuration. (VT2:751) [S/C] When configuring the alarm/event recording to be triggered by another camera’s event, the configuration information of *Alarm Trigger+ cannot be displayed on the Schedule screen. Actually it is configured normally. You can check the configuration information, by opening the edit screen. (VT3:1086)(VT2:764) [S] If you define a schedule recording with VMF enabled, meta data is not recorded until the PC is rebooted.

4.1.10. User Configuration [S/C] The string of characters for a user name and password input can be up to 32 characters long and consist of single-byte alphanumeric characters, hyphens (-) and underbars (_) as described in User’s Guide. If other characters are used, the user may not be able to log on RealShot Manager Advanced. In this case, an administrator of the RealShot Manager Advanced should change the user name or password. (VT2:524)


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4.1.11. Others [C] In case of shutting down the server, please quit the client of RealShot Manager Advanced first. If you shut down the server while starting up the client, the client may end via an Application Error. In this case, please reboot the PC where the client is installed. (VT2:669) [C] If the client is used at the condition that some connection to a server is continuously disconnected, all the connections to the servers may be disconnected due to increasing the load of client. In this case please log off the client then log on again to recover the connection to the servers. (VT3:796) [S/C] In case of playing a recorded image, it takes a several seconds to stop the actual image on a monitor window after the [PAUSE] button is clicked if a load of the server is high. (VT3:385) [S] If a network interface is disabled on the PC where RealShot Manager Advanced is installed, the server function may be stopped. In this case it is necessary to reboot the PC after enabling the network interface. (VT3:713) [S] If you logon RealShot Manager Advanced while network is down, monitoring may stop in about one minute after network recovery. In such a case, please make sure network is ready and logon again. (VT3:695) [S/C] In the Restore Configuration window in the Administration Menu with RealShot Manager Advanced vision 1.0.4, do not restore the data saved with RealShot Manager Advanced version 1.0.2 or 1.0.3 in the Save Configuration Data window at the Administration Menu. [S/C] You can not add any network drives to the RSM Advanced storage location manager, you can only add local drives. (PSE220)

4.1.12. Media File Player In case of playing the media where the recorded images with audio are exported from RealShot Manager Advanced (server/client) or NSR-1000 series, the audio data may not be played back depending on the PC environment. In this case, please install Media File Player to the PC environment before playing the media. The Installer of the Media File Player is able to be exported from RealShot Manager Advanced and NSR-1000 series v1.0.4 and higher. (VT2:507)

4.2. Resolved limitations

4.2.1. Installation [S/C] The problem when the RealShot Manager Advanced is installed in a PC where the RealShot Manager(v4.2.2-v4.3.1) is already installed. If you try, installation results in failure and the RealShot Manager does not operate any more. The installation checker to prevent this has been implemented in the installer of the RealShot Manager Advanced. Owing to the checker, a warning message is displayed when installing the RealShot Manager Advanced in a PC where the RealShot Manager(v4.2.2-v4.3.1) is installed. In that case, following the message, uninstall the RealShot Manager and then install the RealShot Manager Advanced.(VT3:1063)


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[S/C] The problem when the RealShot Manager Advanced is installed in Windows 2003 Server which is used as a domain controller. If you try, a message “User account does not exist.” appears and installation results in failure. (VT3:208)

4.2.2. Main Screen: Monitoring [S/C] The problem that camera video loss intermittently occurs when the live images are monitored with an AXIS camera of which codec is MPEG-4 at 1 fps.(VT2:778) [S/C] The problem that video and audio are momentarily interrupted just when the layout of monitor frame is switched to 1x1 view by double-clicking on the monitor frame. (VT2:737) [S/C] The problem that video sometimes flickers while the red box is clicked and dragged using the direct pan/tilt function.(VT3:921) [S/C] The problem that the pointer does not change even if the mouse cursor is held over the object for which an action is set using the custom layout. (VT3:835) [S/C] The problem that the date/time format does not change according to the system time display setting of the OS (operating system) when the English version OS is used.(VT3:842,541) [C] The problem with the Master/Slave configurations that a client which is connected to servers sometimes cannot get the recording status of all servers. (VT3:823) [S/C] The problem that GUI ends 10 minutes after the main screen is switched to full screen. (VT3:715) *S/C+ The problem when “JPEG” is selected as the video codec on the camera side, and high resolution image size and/or high image quality is selected. Live image or recording image is infrequently distorted. (VT3:1061) [S/C] The problem when changing the video codec with a low frame rate, low resolution or low image quality set. It may take about one minute for the codec to switch. (VT3:860) [S] When the server is running on a Quad Core PC, a monitor window may freeze shortly caused by the no response of the system during deleting the files by

Overwrite function.（VT3:846）

4.2.3. Search Window [S/C] When playing the recorded image from the search results list after executing search by specifying the date and time, a recorded image you do not expect may be displayed. This is the leading image of the recorded images which include that of the specified date and time. In this case, play forward until the images of the desired date/time are displayed. (VT3:856)


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[S/C] The problem that the same image is displayed whenever clicking every list in the object search results list.(VT3:948) [S/C] After object searching, the image on preview window is not refreshed to the search result time however you click and select a record from the search result list. Please check the time of record in the list and move to the point with timeline view.(VT2:729) [S/C] The problem that the default title shows as “today” for “From” input dialog on the search window. (VT3:918)

4.2.4. Device Configuration [S/C] The problem that the monitor frame is not switched from live to playback image on the VMD configuration window or that of the search window when the dual codec support camera is used.(VT3:1084) [S/C] The problem that the camera names are garbled on the [General] tab of the Device Configuration screen when the system is used under Chinese language environment.(VT3:944) [S/C] The problem that the preset drop-down list is not displayed on the [Preset], [Tour], [Mask] and [VMD] tabs of the Device Configuration screen. (VT3:888) *S+ The problem that the GUI restarts when you use invalid characters for “User name” or “Password” with the *Input all+ dialog box of the multiple camera registration. (VT3:822) [S] The problem at the execution of automatic camera registration that already-used IP address may be assigned to another camera. (VT3:750) [S/C] The problem that the system generates error resulted from banned characters when you try to use specific 2-byte characters for “Camera name” (VT3:853) [S]The problem when the RealShot Manager Advanced is installed on other drive than the system drive and you use the shortcut in the start menu for starting it up. Cameras cannot be detected even if the [Open multiple camera registration window] is executed. (VT3:828) [S/C] The problem when the dual codec support camera is used and a different codec is set respectively for “Monitoring”, “Schedule recording” and “Event/alarm recording” on the *Video+ tab of the Device Configuration screen. Pre-alarm time (in second) sometimes become shorter than the actual value that is set by the “Pre Alarm Start” on the Schedule Configuration screen. To prevent this, set the same codec for “Monitoring”, “Schedule recording” and “Event/alarm recording”. (VT3:1058) [S/C] Possible problem when multiple camera (including SNT-V704) registration with the [Multiple camera registration] dialog box and device deletion are repeated. Continuous camera assignments are improperly performed and some monitor frames may show “No Camera”. (VT3:942)


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[S/C] The problem when you register an encoder such as the SNT-V704, or AXIS encoder by one channel. On the *General+ tab of the registered channel, “admin” is forcibly set for “User Name” and “Password” respectively even if you set another values for each.(VT3:937) [S/C] The problem that you cannot monitor audio and record the images any more since the IP address, port number or proxy settings are changed on the [General] tab of the Device Configuration screen. Sensor input, sensor output, VMF and VMD(Camera) also become deactivated. To prevent this, when you want to change the IP address, port number or proxy settings of the registered camera, delete the target camera once, and then re-register it.(VT3:910) [S/C] Pulse duration unit for VMF package setting in VMD tab of Device Configuration screen is misspelled: "sec". The unit of pulse duration is millisecond. Please input the value in milliseconds unit.(VT3:816) [S/C] The problem when [Codec] is changed for the cameras listed below on the [Video] tab of the Device Configuration screen. The top-most option in the drop-down list may be displayed at default for [Image Quality] for JPEG or [Bit Rate] for MPEG4. (VT3:869) [S/C] The problem that the motion detection function sometimes does not work even when the VMD (Camera) setting is configured. To prevent this, when the VMD (Camera) setting is configured, first uncheck the [Area n] check box, and click [Apply]. Then check again the same check box, click [Apply] and check to see if the motion detection function works. (VT3:859) SNC-CM120 / CS20 / CS50 SNC-DF50 / DF80 / DF85 / DM110 / DM160 / DS10 / DS60 SNC-RX530 / RX550 / RX570 / RZ50 [S/C] When the video-related settings (Image size, Image Quality for JPEG, Bitrate for MPEG and Frame rate) differ between “Monitoring” and “Schedule recording”/“Event/alarm recording” on the *Video+ tab of the Device Configuration screen, the settings under “Monitoring” are enabled for recording. (VT3:824,833) [S/C] The problem with a camera for which the VMD(Recorder) is configured. Even when changing the motion detection type from VMD(Recorder) to VMF, there are some cases where the motion detection frame for the VMD(Recorder) is displayed on the main screen.(VT3:867) [S] Possible problem when 2-byte characters are being used for the camera name. Recording area may be used up, due to the slowdown of the data overwrite function. (VT3:954)

4.2.5. Server Configuration [S/C] The problem that the server names displayed in the tree on the monitor screen are garbled if typed in Japanese. (VT3:915)


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[S] The problem that, when the central server mode is toggled between Master and Slave and the port number is changed at the same time on the [Server Configuration] screen, the port number change only becomes effective. (VT3:882) [C] In case of setting for NSR-1000 series, specify an IP address not a host name for the “SMTP server” field in “E-mail” tab on Server Configuration. It is recommended that this setting might be configured at the server (NSR-1000 series) side. When the configuration is. done at the RealShot Manager Advanced client, only the client not NSR-1000 series sends a test mail even if “Send Test Mail” button is pressed.(VT2:680)

4.2.6. Action Configuration [C] The problem when you configure action settings using a client. When changing the reconfigured target server for the action to another one, the action is not performed normally, that is, the lastly-selected server may take actions or no action occur due to no server specified. To prevent this, delete the configured action, and then configure a new one, when you want to change the target server. (VT2:741,760,769,770,VT3:1062) [S/C] The problem that server names are not displayed in the server selection drop-down list used for when a manual action setting is performed. (VT2:748) [S/C] The problem that server names are not displayed in the server selection drop-down list used for when a schedule action setting is performed. (VT2:745) [S/C] The problem that two e-mails are sent at the detection of camera video loss, with “Video Loss” check box selected on the *System alert+ tab so as to receive the video loss notification. In addition, an e-mail is sent when camera video loss is recovered.(VT3:1078) [S/C] The problem that the reconfigured action is executed a day earlier when the schedule action is configured by specifying the days. (VT3:1067) *C+ When setting for “Send E-mail” on the manual action screen using the RealShot Manager Advanced(Client) which is connected to the NSR as a server, date time format used in the e-mail differs from the preconfigured one which is set on the [Date and Time] configuration screen under the Administration menu, Setup menu. (VT2:761) [C] The problem when configuring a specific date and time to apply an action. In that case, you cannot specify a device as a target for the action. (VT2:772) [S/C] In case of an action setting in Manual Action or Schedule screen, an input of the “Message Body” field in “System Action” tab should be the strings consists of single-byte characters such as alphanumeric and symbolic characters. Otherwise the characters of the “Message Body” in received mail may be garbled or exchanged to blank characters. (VT3:752) [C] The Server Action(*) in the Manual Action from client can’t be performed in the master/slave system. (VT2:769) (*) Server Action: Camera Action, IO Device Action and e-mail Action in System Action.


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4.2.7. Schedule Configuration [S/C] The problem that video is sometimes interrupted at the beginning of alarm recording when the automatic record schedule for alarm recording is configured. To prevent this, when the automatic record schedule for alarm recording is configured, be sure to click “Adjust to camera configuration” on the Schedule Configuration screen. (VT3:881)

4.2.8. Export [S/C] The problem that the export sometimes results in failure when about 100 recording images are exported at a time. (VT3:1039) [S/C] The problem that the export sometimes results in failure when executed from the object search window.(VT3:826) [C] The problem that the export results in failure when recording images’ file path include 2-byte characters. (VT3:783) [C] The problem that the export from client takes a long time. (VT1:2091)

4.2.9. Others [S] The problem that the RecordServer may terminate during the VMF setting when the date & time format is changed on the camera side. (VT3:834) [S] The problem that the RecordServer may terminate when the SNT-V704 is deleted. (VT3:832) *C+ The problem that you may not logon as a client due to application error you’re your server is under heavy load. (VT3:913) *S/C+ Possible problem when you toggle the “(Audio) Enable” check box with the Server/Client configurations. The setting sometime does not match the actual operation. (VT3:862) [Procedure example to replicate this issue]

1. On the server, select the [Enable] check box on the [Audio] tab, and send audio to the camera microphone.

2. On the client, select the [Enable] check box and then deselect it to stop audio to be sent to the microphone.

3. Audio is sent to the microphone even when the [Enable] check box is unchecked on the server.

[S/C] The problems are following when you restore the data in Configuration Restore window at the Administration Menu with RealShot Manager Advanced version 1.0.2 or 1.0.3.(VT3:1092) [C] Export System Information at the Administration Menu cannot be executed from the client of RealShot Manger Advanced v1.0.3 or later. (VT2:784)


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4.2.10. Media File Player The problem when 2CIF video is captured as a still image, or is converted to AVI format. The image size cannot be enlarged from 2CIF. (VT3:1088) The problem that the Media File Player terminate when 4CIF video of PAL camera is converted to AVI format.(VT2:733)

4.3. Resolved limitations in 1.0.2

4.3.1. Main Screen: Monitoring C] After the analogue camera monitor is selected, it takes few seconds for enabling the Pan/Tilt/Zoom operations. And also after switching the 1x1 layout view by double-clicking the analogue camera monitor flame, it takes few seconds for Pan/Tilt/Zoom operations.(VT2:681) [C] When the Analogue Hybrid NSR, such as NSR-1050H or NSR-1200/1100 with NSBK-A16, is connected as the slave server in the multiple servers system, the client does not recognize the analogue cameras on the slave server correctly at the client logon. In this case, the analogue cameras' icons are displayed as the box camera's icon on camera tree in the client main screen. Please change the other view, such as the Group or the Manual Action, once, and returning the Camera view, then the client recognize the analogue cameras correctly and the icons are also changed.(VT3:723) [C] When the monitor flame is not selected on the main screen, double-clicking the alarm history causes the client exited. Please select the monitor flame when double-clicking the alarm history.(VT2:735)

4.3.2. Alarm History [C] If the server starts up while a RealShot Manager Advanced is connected as remote client, the client may not receive the alarm from the server. When the server is rebooted, please log off from the client and log on again.(VT2:611)

4.3.3. Device Configuration [C] If the camera name is changed from the client, it may not reflect the Alarm setting. The camera name should be changed from the NSR server GUI, or please confirm the configuration of the Action schedule and the Alarm recording for this camera after the camera name is changed from the client.(VT2:718) [C] Limitations about the configuration of NSR server from the client: - Registration/Configuration for SNC-CS20/CM120/DS10/DM110/DS60/DM160/BarioNet - Selecting the device type required for registering a SNT-V704 - Tour setting for SNT-V704 - Registration 2nd SNT-V704/AXIS 241Q - Action setting using the I/O pins of AXIS cameras. - Setting items using the zoom function of SNC-Z20 Please configure these cameras from a server GUI.(VT3:639,VT3:661,VT3:727)


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[C] The condition of the Light Funnel is displayed inversely at the configuration view of SNC-CM120/DM110/DM160 from a client.(VT3:691)

4.3.4. Server Configuration [C] The Overwrite setting for NSRE-S200 may not set in Storage tab of the Server configuration of the client. Please configure the Overwrite setting for NSRE-S200 from the NSR server GUI.(VT3:700)

4.3.5. Layout Configuration [C] The string of characters for the name of Layout input should consist of single-byte alphanumeric characters.(VT3:738)

4.3.6. Action Configuration [C] The action schedule of the server can not be configured from the client. Please configure the action schedule from a server GUI.(VT2:727) [C] The e-mail cannot be sent from a server when using the manual action on the client display. It can be sent by the schedule action from the client.(VT2:680) [C] The string of characters for the name of Manual Action input should consist of single-byte alphanumeric characters.(VT3:739)

4.3.7. Search Window [C] In case of the Object search, the VMD(Recorder) can not be used for Object Search Type from the client. (VT2:726) [C] The export function cannot work correctly from the Timeline View. Please export the recorded images from the List View.(VT3:714)

4.3.8. Media File Player Mega pixel resolution images cannot be converted to AVI file using the Media File Player v1.2.0.9 exported from the client. Please use the Media File Player v1.2.0.11 bundled with the NSR server. (VT3:744)

Release Notes for RSM Advanced Version 1.0.4...The [Resume time on inactivity] setting is enabled on...

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Transcript of Release Notes for RSM Advanced Version 1.0.4...The [Resume time on inactivity] setting is enabled on...