Release Notes | August 2019 Litmos Release...

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Release Notes | August 2019

Litmos Release Notes

© 2019 SAP SE or an SAP affiliate company. All rights reserved.

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Contents

Litmos Heroes ........................................................................................................................................... 3

Translated Products .................................................................................................................................. 4

Updated Products ..................................................................................................................................... 6


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New Products

Litmos Heroes

The legal content has changed, we recommend you assign learners to the new versions to ensure they have the updated course.

While the legal content hasn’t changed, we recommend you assign learners to the new versions to provide the updated version.

The legal content hasn’t changed, but the course has been translated to a specific language.

Communication and Social Skills - Receiving Feedback (Global)

Being able to take feedback in a gracious, productive way is not only great for others around you; it hugely benefits your own development. This course is all about swallowing your pride and using feedback to your advantage.

LinkedIn - The Basics (Global)

Love it or loathe it, LinkedIn is the business-focused social media platform. About 40 million LinkedIn users are in decision-making positions and LinkedIn outperforms other social media in terms of leads and revenue generated. Which means you need to stand out.

Forklift Training (UK/EU)

This course will go through the things that will be required of you to keep yourself and those around you safe when operating a forklift truck. We’ll explore the risks and statistics associated with forklift safety. We’ll look at the legal requirements and key safety principles you’ll need to know. As well as this we’ll go through a forklift driver’s main responsibilities, how to conduct a risk-assessments, and the keys points to remember in order to stay safe when operating a forklift.

Duration: 10 minute

Category: Health and Safety

Duration: 1 minute

Category: Sixty-Second Skills

Duration: 5 minutes

Category: Online Social Presence


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Konfliktmanagement (Global)

Auch wenn Konflikte für Unternehmen häufig positiv sind, da sie neue und unterschiedliche Meinungen liefern, hängt es von vielen Faktoren ab, wie mit solchen Konflikten effektiv umgegangen werden können. In diesem Kurs zum Konfliktmanagement erfahren Sie mehr über Bewältigung, Kontrolle und Nutzung von Konflikten.

Gestión de Conflictos (Global)

Si bien a menudo las empresas consideran que los conflictos son productivos porque impulsan opiniones nuevas y diferentes, las diversas maneras de gestionar tales conflictos dependen de muchos factores. Aprenda más sobre cómo gestionar, controlar y utilizar los conflictos en este curso de gestión de conflictos.

Duration: 15 minutos

Category: Personal Development

Duration: 15 minuten


Translated Products

Litmos HeroesBest Practices Für Einen Concierge (Global)

Dieser Kurs soll Ihnen eine Vorstellung davon vermitteln, wie Ihre Rolle als Concierge aussieht, welche Fähigkeiten Sie benötigen und wie Sie so effektiv wie möglich agieren können. Der Kurs setzt kein Vorwissen voraus und deckt Grundlegendes ab, doch auch wenn Sie bereits ein erfahrener Concierge sind, sollten Sie ein paar Tipps finden, die nützlich für Sie sind. Außerdem ist es immer eine gute Idee, die Grundlagen aufzufrischen.


Category: Hospitality

Duration: 5 minuten

Category: Hospitality

Hotel und Gaststättengewerbe Soft-Selling (Global)

Wäre es nicht schön, wenn Sie Ihren Gästen ein Erlebnis verkaufen könnten, das auf ihre Wünsche, Bedürfnisse und Vorlieben zugeschnitten ist, ohne dass sie sich unwohl oder unter Druck gesetzt fühlen?





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Éxito en el Servicio de Atención al Cliente (Global)

A todos nos encanta recibir un gran servicio de atención al cliente. Como consumidores, hace que nos sintamos bien. Tanto es así que, en la actualidad, los consumidores consideran que el servicio de atención al cliente constituye el factor más importante al momento de decidir si realizan negocios con una compañía.


Category: Customer Service


Category: Customer Service

Translated Products

Litmos HeroesErfolgreich beim Kundenservice (Global)

Wir alle freuen uns über einen hervorragenden Kundenservice. Er gibt uns als Verbrauchern ein gutes Gefühl. Mittlerweile sehen Verbraucher den Kundenservice als wichtigsten Faktor bei der Entscheidung, ob sie mit einem Unternehmen Geschäfte abwickeln möchten.

PCI-DSS (Global)

Payment Card Industry Data Security Standards (PCI DSS). In diesem Kurs erhalten Sie einen Überblick über die Grundlagen der PCI-Sicherheitsstandards und Sie erfahren, wie Sie Ihr Wissen an Ihrem Arbeitsplatz in die Praxis umsetzen können.




Prevención del Acoso Sexual en California para Supervisores y Gerentes (Global)

Este curso cumple con los requisitos de información sobre acoso sexual de la Ley del Senado 1343. Además, este curso brinda ejemplos prácticos con el fin de enseñar a los supervisores a prevenir el acoso, la discriminación y las represalias en el trabajo.


Category: Policy and Compliance


Category: Human Resources


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Updated Products

Litmos Heroes




Administration of a Collective Bargaining Agreement (US)

This course instructs learners about standard practices for grievance procedures within a collective bargaining contract.

Performance Appraisal System Errors and Legal Considerations (US)

Why are performance appraisal systems important and what can possibly go wrong with them? Learn about the potential pitfalls of performance appraisal systems and the legal considerations present.

A Safe Workplace - OSHA and Right-to-Know Laws in the U.S. (U.S.)

Workplace safety must be a primary consideration for any organization. It is vital that you understand the safety laws and procedures in place to protect you and your employees.

Developing Resilience (Global)

Learn how to challenge your thinking. See what is really happening, not what you think is happening. This is key to becoming more resilient.

Duration: 5 minutes

Category: Human Resoures

Duration: 10 minutes

Category: Human Resources


Category: Human Resoures

Duration: 5 minutes



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Updated Products

Litmos Heroes




Emotional Intelligence (Global)

Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.

Be Assertive the Right Way (Global)

No matter how self-assured you are, most of us wonder if perhaps we couldn’t be just a bit more assertive in certain situations. This course will provide you with the knowledge, skills and confidence to become more assertive.

Conflict Management (Global)

While a business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this conflict management course.







Decision Making Excellence (Global)

Decision-making is an important skill in almost every job and employers really value strong decision-makers in their teams. No matter what position you hold, from boardroom to mailroom, you’ll need to make decisions every day, decisions that can have a big impact on business.




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Updated Products

Litmos Heroes




Negotiation and Influencing (Global)

Life is one big, ongoing negotiation. Especially in the workplace, where the need to negotiate and influence is so important. From agreeing to a salary, to everyday conversations about workload and responsibilities. You actually spend more time negotiating than you realize. Yet the thought of it can be intimidating for some. This course will give you the confidence to negotiate.

Coaching Skills (Global)

Effective coaching is about helping all people reach their full potential, in any area of their lives and for the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach.

Presenting with Power (Global)

The ability to give an effective presentation in the workplace is a crucial skill that every employee should possess. If your career matters to you, you need to develop your presentation skills. By demonstrating that you can deliver a well-constructed, confident presentation in front of a group of colleagues, you gain an advantage others. This course will give you the skills and techniques to present with power.

Communicating Effectively (Global)

Effective communication is one of the most important life skills we can learn – and yet it’s not something most people put a lot of effort into. We accept that some people are naturally good at public speaking, or are really good at getting their point across in meetings.










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Updated Products

Litmos Heroes




Productivity and Time Management (Global)

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? The answer lies in good time management. It’s the ability to organise, plan and prioritise tasks to make the most of the limited time we have. By the end of the course you will have the knowledge, skills and confidence to claim to be an effective manager of your time.

Team Working Excellence (Global)

Every single job involves working in a team in some form or another. It’s no surprise then that being able to work in a team is one of the most common skills employers look for. This course will help you to build your ability to work in a team.






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No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.

The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions.

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